Intershop vs Salesforce Commerce Cloud comparison


Comparison Buyer's Guide

Executive Summary

Categories and Ranking

Ranking in eCommerce Platforms
Average Rating
Number of Reviews
Ranking in other categories
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Salesforce Commerce Cloud
Ranking in eCommerce Platforms
Average Rating
Number of Reviews
Ranking in other categories
No ranking in other categories

Mindshare comparison

As of June 2024, in the eCommerce Platforms category, the mindshare of Intershop is 1.6%, up from 0.6% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 14.2%, down from 16.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms
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Featured Reviews

it_user6645 - PeerSpot reviewer
May 23, 2013
"Sharing" of products, content, catalogs, etc. really helps to set up complex multi-site scenarios extremely fast
I can only confirm this. The out-of-the-box functionality for E-commerce together with the strong cms-features of IS7 is a blast. Another highlight is the "sharing" of products, content, catalogs, etc. - this really helps to set up complex multi-site scenarios extremely fast.
Jun 26, 2023
A flexible solution that offers stability at the same time
Salesforce Commerce Cloud is mature, so they have a lot of information about cost, documentation, and everything. Salesforce's technical support is not as good as Elastic Path. Hence, support needs to be improved. The marketing services in the solution need improvement. We needed it in some of our use cases to make some marketing-related things. In the end, the company decided to do marketing with another technology. So I don't know why, but I could say that marketing services or features are needed in the solution. In the beginning, it was kind of difficult to understand the experience builder and B2B solutions. So probably, I would like to create the storefronts with an e-commerce builder. I am not sure about it, but it was like that. Like, difficult to understand the use and purpose of an experience builder. Then, we discovered that the B2B cloud solution was also for creating the storefronts, but we didn't understand at the beginning very well that part. Salesforce Commerce Cloud should have a better pricing plan for smaller businesses.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

Information not available
"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."
"There are no significant upfront license costs."
"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."
"Salesforce is not a cheap solution."
"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."
"The licensing works on a per-user basis."
"The product is expensive."
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Questions from the Community

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What is your experience regarding pricing and costs for Salesforce Commerce Cloud?
We need to analyze the usage scenario for Salesforce Commerce Cloud, determining the number of users who will require access to both Salesforce and Commerce Cloud licenses and the number of adminis...
What needs improvement with Salesforce Commerce Cloud?
Salesforce Commerce Cloud is a cloud-based multi-tenant platform. Customizing the application requires a significant level of technical expertise, particularly in native Lightning Web Components de...

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Sample Customers

Merck, Videocon, Wurth, Vattenfall, EUbook Shop, Carlson Rezidor, Drager, Linde
Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms. Updated: May 2024.
787,779 professionals have used our research since 2012.