Salesforce Commerce Cloud Reviews

We are Salesforce solution partners. Our clients primarily use Salesforce Commerce Cloud as a configuration tool to track customer orders.

The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity.

The solution is pretty much comprehensive. However, we would like more interaction from Salesforce about new versions.

In the future release, I would like to see features like online updating from within the application itself would be pretty much something.

I have been using Salesforce Commerce Cloud for almost one and a half years now.

It is a very very stable solution. I would rate its stability an eight out of ten.

The solution is very scalable. I would rate its scalability a nine out of ten.

Our technical team gets very good support from the vendor. I would rate the customer support a nine out of ten.

Positive

I don’t think it is a difficult software to set up. We have a separate team that looks after the setup. I would rate the ease of setup a seven out of ten, with ten being the most easy.

The pricing is not cheap. On a scale of one to ten with ten being the most expensive, I would rate the solution’s pricing seven. Our licensing cost is on a yearly basis, and we do not pay anything in addition to the licensing cost.

It is a good solution but there are also other competitive products coming up in the market. We have been using the solution for almost one and a half years, and it is doing a very good job for us.

I would rate the solution an eight out of ten.

I primarily used Commerce Cloud to build an omnichannel for clients in the life sciences.

Commerce Cloud's best features include sales service and cloud marketing.

In the next release, Commerce Cloud should add CRM dashboards.

I've been working with Commerce Cloud for four months.

I'd rate Commerce Cloud's stability eight out of ten.

I'd rate Commerce Cloud's scalability eight out of ten.

Previously, I used SAP Hybris Commerce, but Commerce Cloud has more flexibility.

I would give Commerce Cloud a rating of seven out of ten.

I use it for tracking purposes as a CRM to track accounts and customers.

The company as a whole, I really don't know. For me specifically, the daily reminders help me with my day-to-day tasks. Being able to put in quick notes and chatter for a specific account helps me to stay organized.

I have found the list creation and dashboard customization features valuable. 

Not just specific features, but being able to customize everything in general to our specific needs would be pretty awesome.

I have been using this solution for about two and a half years.

The stability is pretty good. It hasn't failed me once. 

There are about 200 users of this solution in my company. We have a dedicated team of about four people for maintenance. 

I don't know how much the solution costs per user, but I know it's our biggest cost in the company.

I would recommend this solution. 

I rate this solution as an eight out of ten. 

We use Salesforce Commerce Cloud for servicing our financial, insurance and banking customers. We are using the latest version on the cloud.

The ease of customization is valuable and allows us to customize business process engines and set up data models efficiently. Additionally, it has connections to all sorts of cloud-based solutions. It also allows us to create industry solutions and take advantage of its environment.

At this time I cannot comment on what needs improvements in the system as I have not used it for very long. However, I have noticed that many people do not understand enterprise systems and have difficulty setting them up. I believe the deployment is robust. I recently had a deployment failure, which could have been attributed to the people doing the work and not having the skill to move code from development, through UAT, into production. However, I'm still investigating to understand if it is the knowledge of the people or the system.

We recently started using this solution and will use it for a primary project in the upcoming months. Currently, I'm doing the certification with my team so that we can understand the implementation.

We believe the solution is stable. Additionally, because it is running on AWS, customers also have a sense of confidence.

The solution is scalable.

We have not had any experiences with customer service and support yet. So currently, we have been relying on the team that we have for support.

This product is complex for a beginner, so they need to start it with senior resources. In addition, it is more complex than Microsoft CRM so more senior resources are required for Salesforce.

We believe pricing is a disadvantage because it is expensive. For example, it was pretty costly to justify when we reviewed Salesforce for small-medium enterprises in our African region. Hence, only a tier one financial service can afford it. Small-medium enterprises cannot afford it so they become a default user of Microsoft. We think the expense is more on the consulting side because the resources are scarce. Every dollar the client spends goes to approximately two and a half to three dollars for implementation. For example, the current implementation we are working on has made an enterprise purchase. The client has spent almost 36 million rands on the software, and the consulting is already at about 65 million rands. If the projects fail it isn't easy to talk to customers if they have spent that much money. The current project I'm working on is priced at two and a half million for three months.

I rate this product an eight out of ten. The product is good but it is large and complex. Our advice to customers is to get their data and processes right because recovering from a Salesforce project mistake is difficult.

We use Salesforce Commerce Cloud mostly for reporting. We know exactly how to use the reports, which are either filtered by time, customer IDs, accounts, or region. It becomes very easy when you're using such a platform.

The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution.

Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature.

I have been using Salesforce Commerce Cloud for approximately eight years.

Salesforce Commerce Cloud is reliable. I have never had to raise a ticket. It is a fast solution. 

The scalability of Salesforce Commerce Cloud is good.

We have approximately 20,000 or 30,000 people using this solution in my company.

Salesforce Commerce Cloud support and ticketing are easy once you face a problem, but I've never faced a problem.

The initial setup of Salesforce Commerce Cloud is straightforward.

We have a deployment team that does the implementation of Salesforce Commerce Cloud. In corporations, you have your OS upgrades along with that, you have all your installations being upgraded. Whether you have Microsoft, Salesforce, or Oracle, it's a very smooth process. You don't have to wait for updates and walk up to your IT manager or IT team for help. This has never happened, the maintenance is smooth.

The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors.

Most of our retail customers who are in the B2C market, are all on Salesforce Commerce Cloud. I would this solution to others.

I rate Salesforce Commerce Cloud a ten out of ten.

I like the product because it's pretty much like Elastic Path. I was also able to create an old infrastructure, storefronts, and all that kind of stuff also. In our case, the use case was for another Mexican company, and in that case, we decided to use Salesforce because it was, like, the technology that is a must.

Regarding how the product improved my company, I would say that, for example, in our case, one of the companies needed to create a couple of storefronts. In the case of Salesforce, it was easy to create more than one, and at the same time, they both were linked to the same infrastructure. That is why they decided to use Salesforce over other ones. I see that because of that flexibility, we were able to use Salesforce Commerce Cloud.

For me, the most valuable feature was the customer journey. It was a complete one from beginning to end. I liked that I was able to get all the components. Let's say that, for example, we needed a CMS which was available for free on the platform. For example, in Elastic Path, it's not like that. The CMS was free, and we liked that because at least the company didn't feel like they needed to pay for that technology separately.

Salesforce Commerce Cloud is mature, so they have a lot of information about cost, documentation, and everything.

Salesforce's technical support is not as good as Elastic Path. Hence, support needs to be improved.

The marketing services in the solution need improvement. We needed it in some of our use cases to make some marketing-related things. In the end, the company decided to do marketing with another technology. So I don't know why, but I could say that marketing services or features are needed in the solution.

In the beginning, it was kind of difficult to understand the experience builder and B2B solutions. So probably, I would like to create the storefronts with an e-commerce builder. I am not sure about it, but it was like that. Like, difficult to understand the use and purpose of an experience builder. Then, we discovered that the B2B cloud solution was also for creating the storefronts, but we didn't understand at the beginning very well that part.

Salesforce Commerce Cloud should have a better pricing plan for smaller businesses.

I have been using Salesforce Commerce Cloud for probably less than a year, like six months. Also, I don't remember the version of the solution I am using.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a nine out of ten.

In the beginning, the setup was somewhat complex.

The price is pretty much like Elastic Path. I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay.

It is important to see if the technology fits the company's needs.

I rate the overall solution a nine out of ten.

We use the solution to sell some products.

Salesforce Commerce Cloud is a good solution.

The connection with Marketing Cloud should be improved.

I have been using the solution for two months.

The solution is quite stable.

I rate the scalability a seven out of ten.

I am using the latest version of the solution. We are planning to continue using the solution in the future. I will recommend the solution as it is a part of Salesforce. Salesforce provides CRM, Commerce Cloud, Marketing Cloud, and CDC features. Overall, I rate the solution an eight out of ten.

We use Salesforce for creating and documenting leads and opportunities as well as for forecasting and creating dashboards.

The features that are core to Salesforce including documentation and the variety of integrations available are most valuable.

This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI. 

I have used Salesforce for seven years. 

This is a stable solution. When maintenance is required, Salesforce notify you almost a week in advance and they usually take place over weekends. 

This is a scalable solution. I have used Salesforce with 700 users and it worked well. 

The initial setup was very straightforward. 

Salesforce is not a cheap solution.

Every company has a different use case for Salesforce and their customizations are unique. A good starting point is to understand why a company needs Salesforce in the first place and focus on utilization afterwards.

I would rate this solution an eight out of ten. This is because Salesforce is the best CRM solution on the market. The simplicity in which you can document and analyze the data you put in is really valuable. The integration they have with other providers helps optimize sales processes.

I would rate this solution an eight out of ten.