Salesforce Commerce Cloud Reviews

I like the product because it's pretty much like Elastic Path. I was also able to create an old infrastructure, storefronts, and all that kind of stuff also. In our case, the use case was for another Mexican company, and in that case, we decided to use Salesforce because it was, like, the technology that is a must.

Regarding how the product improved my company, I would say that, for example, in our case, one of the companies needed to create a couple of storefronts. In the case of Salesforce, it was easy to create more than one, and at the same time, they both were linked to the same infrastructure. That is why they decided to use Salesforce over other ones. I see that because of that flexibility, we were able to use Salesforce Commerce Cloud.

For me, the most valuable feature was the customer journey. It was a complete one from beginning to end. I liked that I was able to get all the components. Let's say that, for example, we needed a CMS which was available for free on the platform. For example, in Elastic Path, it's not like that. The CMS was free, and we liked that because at least the company didn't feel like they needed to pay for that technology separately.

Salesforce Commerce Cloud is mature, so they have a lot of information about cost, documentation, and everything.

Salesforce's technical support is not as good as Elastic Path. Hence, support needs to be improved.

The marketing services in the solution need improvement. We needed it in some of our use cases to make some marketing-related things. In the end, the company decided to do marketing with another technology. So I don't know why, but I could say that marketing services or features are needed in the solution.

In the beginning, it was kind of difficult to understand the experience builder and B2B solutions. So probably, I would like to create the storefronts with an e-commerce builder. I am not sure about it, but it was like that. Like, difficult to understand the use and purpose of an experience builder. Then, we discovered that the B2B cloud solution was also for creating the storefronts, but we didn't understand at the beginning very well that part.

Salesforce Commerce Cloud should have a better pricing plan for smaller businesses.

I have been using Salesforce Commerce Cloud for probably less than a year, like six months. Also, I don't remember the version of the solution I am using.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a nine out of ten.

In the beginning, the setup was somewhat complex.

The price is pretty much like Elastic Path. I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay.

It is important to see if the technology fits the company's needs.

I rate the overall solution a nine out of ten.

We use the solution to sell some products.

Salesforce Commerce Cloud is a good solution.

The connection with Marketing Cloud should be improved.

I have been using the solution for two months.

The solution is quite stable.

I rate the scalability a seven out of ten.

I am using the latest version of the solution. We are planning to continue using the solution in the future. I will recommend the solution as it is a part of Salesforce. Salesforce provides CRM, Commerce Cloud, Marketing Cloud, and CDC features. Overall, I rate the solution an eight out of ten.

• The various cartridges like Customer Service (although be aware, this is a community based cartridge so a lot of SIs will recommend ZenDesk instead but that seems more for their own piece of mind in support rather than the customer requirements), PayPal and Amazon Pay: They aren't plug and go, but they take away the need to develop a lot, so they reduce costs.
• Its scalability. (You must prebook if you have a sale - see the Stability Issues section for more details).
• Reporting is very good.
• Up-sell ability is very good.
• Out of the box gave the basics and you build from there.

It's allowed us to merchandise FMCG in a speedier way.

We can easily report on daily customers, sales, conversions, etc.

Commerce Cloud is not cheap. You will not find a cost-effective solution with official systems integrators. They need a lot more smaller companies offering SI solutions. It can only help the marketplace

Out-of-the-box solutions should present a viable e-commerce site and they sort of do but also sort of don't.

Demandware claims to have an OOTB solution – and to some degree it does – but you can’t really run with it. You need a systems integrator to help manage the deployment. Demandware makes these guys pay a license fee to simply call themselves SIs so right off the bat you have prices that will include the off setting off that cost. The traditional Dermandware recommended SIs are large and so the market is sort of closed, in some respect, and this influences the prices offered for a developed solution. Demandware needs to encourage smaller SIs and development houses (and there are some coming through now) to allow competition.

I have used it for a year.

I did not overly encounter any deployment issues with the platform.

You must tell Commerce Cloud that you are having sales/holidays (even Xmas), so this is not a scalable solution without intervention. When you raise a ticket in their support and tell them, though, it's problem-free, so it's a point to mention, not a huge obstacle.

As mentioned in the Stability Issue section, scalability must be requested.

Actually, their ticket system and help area is very good. You can find everything you need there.

Technical support is very good. You have a team of people ready to help and fix issues.

It's a big solution. Make sure you go through discovery thoroughly as it can be costly to redo bespoke work after (same with anything, though).

A vendor team implemented it.

I'd recommend having skills in-house or getting a technical PM as a sounding board, so you can challenge system integrators.

Look into prices carefully. The percentage "fee" charged on each sale is negotiable and can range from around 2% to almost 3%.

We use this solution for general CRM use cases including capturing the regular customer lifecycle, opportunities, accounts and managing leads. It supports our entire sales cycle and forecasting.

Currently, we've got is a very small user base but we plan to increase usage in the future.We have a very small IT team who manage and maintain the system.

The conversion of opportunities and leads to accounts is one of the most valuable features.

The dashboards for this solution could be improved.

I have been using this solution for one year. 

This is a stable solution. 

This is a scalable solution. 

The initial setup is pretty straightforward. 

We completed the implementation in-house. 

The pricing is fairly reasonable. 

I would recommend this solution to others. 

I would rate this solution a seven out of ten.

I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good.

The stability, from what I have heard, has been good.

What I don't like is the price.  The solution is expensive.

Once you get into the Salesforce universe, it's very difficult to get out. It's very difficult to connect with other platforms. I find that once you get into Salesforce, you are too trapped in their tech. The obvious technology is the CRM they offer to you, however, I don't like it. A software product should be good in and of itself, yet manageable enough to attach or to connect with other products. Integration with other products is impossible as they do have APIs, and functionality-wise is not the best. There are other platforms that offer more integration potential.

The initial setup is complicated, as is the initial integration.

Technical support could be better. I still don't have the full experience as a client, however, on the after-sales side, I feel a little abandoned after the signing of the contract. It was really pushy at the beginning. They were right on you. Then, after that, you feel a little abandoned as they just aren't there, in the same way, checking in and making sure you are okay. It's more on the after-sales of things that they should take care a little more about their clients already signed on to them.

This solution is quite new for us. We haven't used it for that long.

I don't have experience personally with stability, however, based on what I understand from clients as well as from other partners, the stability is good. If I was to rate the stability of I would say it's eight out of ten. I have not heard of bugs or glitches, and I have not heard of it crashing or freezing.

Technical support requires that you depend on their partner. Otherwise, while Salesforce is good at sales, the after-sales portion of the experience is lacking, mostly due to the fact that they're really lacking experience. It's not the greatest. 

We just switched from Magento to Commerce Cloud. I'd say this solution is a little bit better.

The initial setup is not straightforward. It's very difficult. The integration with other solutions also isn't easy.

The price is a little bit too high, however, you pay for what you get.

I'm a customer and an end-user.

I'd rate the solution at a seven out of ten. It depends on the appliance. For startups, it's really not good. For big companies like us, it is good, and for a medium company, it is probably not as good eighter. It's much more suited to something with size and infrastructure.

The product is easy to use.

There could be more product integration in the ERP space, similar to SAP and Aruba. They could develop this feature by taking advantage of their robust ecosystem.

We have been using Salesforce Commerce Cloud for 18 months.

It is a stable product.

The product is suitable for large companies.

The technical support services team offers training and skill development programs. There is enough documentation available to resolve the queries. It is easier to communicate when we call them for support as they refer to the same documents.

Positive

The product is easy to implement, particularly for non-technical users.

The product is expensive.

Salesforce Commerce Cloud is the best option for enterprise customers. It has better CRM functionality and an ability to connect existing customer data with product catalogs than other products.

The product has entered the market at the right time. It helps us manage and procure customer data. I advise others to map out the differences between what the product offers and the requirements for their business use cases. They should train their resources in Salesforce to achieve the value of the solution offering.

I rate it an eight out of ten.

I use it for tracking purposes as a CRM to track accounts and customers.

The company as a whole, I really don't know. For me specifically, the daily reminders help me with my day-to-day tasks. Being able to put in quick notes and chatter for a specific account helps me to stay organized.

I have found the list creation and dashboard customization features valuable. 

Not just specific features, but being able to customize everything in general to our specific needs would be pretty awesome.

I have been using this solution for about two and a half years.

The stability is pretty good. It hasn't failed me once. 

There are about 200 users of this solution in my company. We have a dedicated team of about four people for maintenance. 

I don't know how much the solution costs per user, but I know it's our biggest cost in the company.

I would recommend this solution. 

I rate this solution as an eight out of ten. 

We use Salesforce for creating and documenting leads and opportunities as well as for forecasting and creating dashboards.

The features that are core to Salesforce including documentation and the variety of integrations available are most valuable.

This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI. 

I have used Salesforce for seven years. 

This is a stable solution. When maintenance is required, Salesforce notify you almost a week in advance and they usually take place over weekends. 

This is a scalable solution. I have used Salesforce with 700 users and it worked well. 

The initial setup was very straightforward. 

Salesforce is not a cheap solution.

Every company has a different use case for Salesforce and their customizations are unique. A good starting point is to understand why a company needs Salesforce in the first place and focus on utilization afterwards.

I would rate this solution an eight out of ten. This is because Salesforce is the best CRM solution on the market. The simplicity in which you can document and analyze the data you put in is really valuable. The integration they have with other providers helps optimize sales processes.

I would rate this solution an eight out of ten.