HCL Digital Commerce vs Salesforce Commerce Cloud comparison

HCLSoftware and Salesforce are both solutions in the eCommerce Platforms category. HCLSoftware is ranked #7 with an average rating of 5.0, while Salesforce is ranked #1 with an average rating of 8.4. HCLSoftware holds a 5.5% mindshare in P, compared to Salesforce’s 14.4% mindshare. Additionally, 83% of HCLSoftware users are willing to recommend the solution, compared to 89% of Salesforce users who would recommend it.

HCL Digital Commerce

Read 7 HCL Digital Commerce reviews

823 Views
823 Comparison Views

83% willing to recommend

Salesforce Commerce Cloud

Read 31 Salesforce Commerce Cloud reviews

2,339 Views
2,316 Comparison Views

89% willing to recommend

HCL Digital Commerce

Salesforce Commerce Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 2, 2025

HCL Digital Commerce and Salesforce Commerce Cloud compete in digital commerce. Salesforce Commerce Cloud often has the upper hand due to its robust features and high perceived value.

Features: HCL Digital Commerce offers a customizable architecture, comprehensive integration options, and powerful order management. Salesforce Commerce Cloud provides advanced AI-driven personalization, scalability, and improved multi-channel retail experiences.

Room for Improvement: HCL Digital Commerce could improve its deployment speed, user interface, and initial learning curve. Salesforce Commerce Cloud might benefit from better third-party system integration, more comprehensive built-in features, and enhanced out-of-the-box APIs.

Ease of Deployment and Customer Service: HCL Digital Commerce allows for extensive customization but may require longer deployment times. On the other hand, Salesforce Commerce Cloud’s cloud-based infrastructure is known for faster and more efficient deployment, along with more responsive customer service.

Pricing and ROI: HCL Digital Commerce is generally more cost-effective with lower startup costs appealing to budget-conscious businesses. Salesforce Commerce Cloud, despite higher costs, offers stronger ROI with its feature set and rapid deployment capabilities.

To learn more, read our detailed HCL Digital Commerce vs. Salesforce Commerce Cloud Report (Updated: July 2025).

Buyer's Guide

HCL Digital Commerce vs. Salesforce Commerce Cloud

July 2025

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Helped 862,499 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Digital Commerce

Ranking in eCommerce Platforms

7th

Average Rating

7.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

7.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 5.5%, up from 4.6% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 14.4%, down from 14.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Jason Levine

CEO, Senior Consultant, Collaboration Platforms at Indeo Oy

A flexible solution that can be tailored to customer requirements

The tool is easy to use and flexible. It is flexible enough to tailor to your requirements HCL Digital Commerce should improve its integration capabilities with other platforms. I have been using the product for four to five years. We haven't had any issues with stability and I rate it a nine…

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Vijay Subramanyam

Delivery Head at cblsolutions

Offers seamless integrations and effective architecture for retail operations

Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. The platform is also robust, with managed infrastructure by Salesforce.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"Has all the modules needed for an order management solution."

"I haven't faced any issues with the product's stability."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"Salesforce Commerce Cloud is quite robust and can do many functions. The solution enables extensive personalization. It provides accelerators tailored to your website, simplifying deployment."

"Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities."

"The implementation team can customise the implementation to customer needs."

"I find the reports to be the solution's most valuable feature."

"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."

"The conversion of opportunities and leads to accounts is one of the most valuable features."

"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."

"I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution."

More Salesforce Commerce Cloud pros

Cons

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"Lacks option to purchase individual modules."

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"The product catalog is an area that needs improvement."

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"In terms of application performance, it could be a bit quicker."

"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."

"The solution is expensive."

"The performance of the solution has room for improvement. We sometimes experience some delays."

"It is similar to ATG, but some features can be exchanged between the 2."

"Salesforce's technical support is not as good as Elastic Path."

"The solution should have more and faster reporting, as well as better performance."

"In the next release, Commerce Cloud should add CRM dashboards."

More Salesforce Commerce Cloud cons

Pricing and Cost Advice

"For our companies and our users, the price is quite high."

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"Salesforce is not a cheap solution."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"The product is expensive."

"The licensing works on a per-user basis."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"The pricing is fairly reasonable."

More Salesforce Commerce Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Retailer

11%

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

16%

Educational Organization

14%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HCL Digital Commerce?

I haven't faced any issues with the product's stability.

See all answers

What is your experience regarding pricing and costs for HCL Digital Commerce?

HCL Digital Commerce's licensing costs are annual. It is expensive.

See all answers

What needs improvement with HCL Digital Commerce?

HCL Digital Commerce should improve its integration capabilities with other platforms.

See all answers

What do you like most about Salesforce Commerce Cloud?

The product is easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

I need to learn what the main advantages and improvements from Salesforce Commerce Cloud are. I would like to see some additional functions which can make my life easier with that product. The main...

See all answers

Comparisons

SAP Commerce Cloud vs HCL Digital Commerce

Compared 30% of the time

Adobe Commerce vs HCL Digital Commerce

Compared 26% of the time

Shopify vs HCL Digital Commerce

Compared 12% of the time

KIBO B2B eCommerce Platform vs HCL Digital Commerce

Compared 7% of the time

More HCL Digital Commerce Competitors

Adobe Commerce vs Salesforce Commerce Cloud

Compared 25% of the time

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 19% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 19% of the time

Shopify vs Salesforce Commerce Cloud

Compared 13% of the time

Oracle Commerce Cloud vs Salesforce Commerce Cloud

Compared 5% of the time

More Salesforce Commerce Cloud Competitors

Product Reports

Buyer's Guide

HCL Digital Commerce

July 2025

Download HCL Digital Commerce product report

Buyer's Guide

Salesforce Commerce Cloud

June 2025

Download Salesforce Commerce Cloud product report

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce

Demandware

Overview

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

HCLSoftware

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Buyer's Guide

HCL Digital Commerce vs. Salesforce Commerce Cloud

July 2025

Free Report: HCL Digital Commerce vs. Salesforce Commerce Cloud

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