HCL Digital Commerce vs Salesforce Commerce Cloud comparison

HCLSoftware and Salesforce are both solutions in the eCommerce Platforms category. HCLSoftware is ranked #6 with an average rating of 5.0, while Salesforce is ranked #1 with an average rating of 8.3. HCLSoftware holds a 3.2% mindshare in P, compared to Salesforce’s 5.8% mindshare. Additionally, 85% of HCLSoftware users are willing to recommend the solution, compared to 90% of Salesforce users who would recommend it.

HCL Digital Commerce

Read 7 HCL Digital Commerce reviews

850 Views
850 Comparison Views

85% willing to recommend

Salesforce Commerce Cloud

Read 33 Salesforce Commerce Cloud reviews

2,198 Views
2,176 Comparison Views

90% willing to recommend

HCL Digital Commerce

Salesforce Commerce Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 2, 2025

HCL Digital Commerce and Salesforce Commerce Cloud compete in digital commerce. Salesforce Commerce Cloud often has the upper hand due to its robust features and high perceived value.

Features: HCL Digital Commerce offers a customizable architecture, comprehensive integration options, and powerful order management. Salesforce Commerce Cloud provides advanced AI-driven personalization, scalability, and improved multi-channel retail experiences.

Room for Improvement: HCL Digital Commerce could improve its deployment speed, user interface, and initial learning curve. Salesforce Commerce Cloud might benefit from better third-party system integration, more comprehensive built-in features, and enhanced out-of-the-box APIs.

Ease of Deployment and Customer Service: HCL Digital Commerce allows for extensive customization but may require longer deployment times. On the other hand, Salesforce Commerce Cloud’s cloud-based infrastructure is known for faster and more efficient deployment, along with more responsive customer service.

Pricing and ROI: HCL Digital Commerce is generally more cost-effective with lower startup costs appealing to budget-conscious businesses. Salesforce Commerce Cloud, despite higher costs, offers stronger ROI with its feature set and rapid deployment capabilities.

To learn more, read our detailed HCL Digital Commerce vs. Salesforce Commerce Cloud Report (Updated: December 2025).

Buyer's Guide

HCL Digital Commerce vs. Salesforce Commerce Cloud

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Digital Commerce

Ranking in eCommerce Platforms

6th

Average Rating

7.2

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 3.2%, down from 5.6% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 5.8%, down from 16.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Market Share Distribution
Product	Market Share (%)
Salesforce Commerce Cloud	5.8%
HCL Digital Commerce	3.2%
Other	91.0%

eCommerce Platforms

Featured Reviews

Amman Anup Kumar

Partner at R. Kumar

Needs improvement in the area of integration and should offer better adaptability to new environments

I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to find coders for HCL Digital Commerce who can do a good job within a reasonable amount of time. I think the development curve of the tool is just too long, and there aren't enough good coders, while whoever is available takes a lot of time. The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner. If you try to tell HCL Digital Commerce that you need front-end integration, which is a standard practice right now, HCL will take a lot of time as a lot of things are not available as an out-of-the-box feature. You have to spend more time and money to get things developed in HCL Digital Commerce, which I believe causes challenges for users, especially in an Indian scenario where the tool has a primary market.

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Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"I haven't faced any issues with the product's stability."

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"Has all the modules needed for an order management solution."

"Salesforce Commerce Cloud is quite robust and can do many functions. The solution enables extensive personalization. It provides accelerators tailored to your website, simplifying deployment."

"The conversion of opportunities and leads to accounts is one of the most valuable features."

"I find the reports to be the solution's most valuable feature."

"The implementation team can customise the implementation to customer needs."

"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."

"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences."

"The main functionality I find valuable in Salesforce Commerce Cloud is the fact that it shares the same database as Service and Sales Cloud, which allows me to develop more quickly in terms of integration, because I already have all the accounts, contacts, leads, sales, and invoice data already on one platform, so I don't need to have many more integrations if I already have Salesforce as the core."

"The ease of customization is valuable."

More Salesforce Commerce Cloud pros

Cons

"The product catalog is an area that needs improvement."

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"Lacks option to purchase individual modules."

"Multi-tenant infrastructure is a blessing and a curse."

"Salesforce's technical support is not as good as Elastic Path."

"In the next release, Commerce Cloud should add CRM dashboards."

"We would like more interaction from Salesforce about new versions."

"Being able to customize everything in general to our specific needs would be pretty awesome."

"The community is very closed source. If you don't buy it, you won't be able to learn it."

"There is space to have better communication with other kinds of platforms."

"In terms of application performance, it could be a bit quicker."

More Salesforce Commerce Cloud cons

Pricing and Cost Advice

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"For our companies and our users, the price is quite high."

"The licensing works on a per-user basis."

"There are no significant upfront license costs."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"The pricing is fairly reasonable."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"The product is expensive."

"I give the price of the solution a three out of ten."

More Salesforce Commerce Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Computer Software Company

14%

Retailer

13%

University

Computer Software Company

15%

Manufacturing Company

12%

Financial Services Firm

12%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

Questions from the Community

What do you like most about HCL Digital Commerce?

I haven't faced any issues with the product's stability.

See all answers

What is your experience regarding pricing and costs for HCL Digital Commerce?

HCL Digital Commerce's licensing costs are annual. It is expensive.

See all answers

What needs improvement with HCL Digital Commerce?

HCL Digital Commerce should improve its integration capabilities with other platforms.

See all answers

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform internally, it would benefit large customers such as us, reducing reliance on mult...

See all answers

What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud's architecture is very effective for our channel partners, providing them a good...

See all answers

Comparisons

SAP Commerce Cloud vs HCL Digital Commerce

Compared 22% of the time

Adobe Commerce vs HCL Digital Commerce

Compared 21% of the time

Shopify vs HCL Digital Commerce

Compared 15% of the time

KIBO B2B eCommerce Platform vs HCL Digital Commerce

Compared 11% of the time

Volusion e Commerce Solution vs HCL Digital Commerce

Compared 9% of the time

More HCL Digital Commerce Competitors

Adobe Commerce vs Salesforce Commerce Cloud

Compared 22% of the time

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 20% of the time

Shopify vs Salesforce Commerce Cloud

Compared 16% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 10% of the time

Bigcommerce vs Salesforce Commerce Cloud

Compared 5% of the time

More Salesforce Commerce Cloud Competitors

Product Reports

Buyer's Guide

HCL Digital Commerce

January 2026

Download HCL Digital Commerce product report

Buyer's Guide

Salesforce Commerce Cloud

December 2025

Download Salesforce Commerce Cloud product report

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce

Demandware

Overview

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

HCLSoftware

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Buyer's Guide

HCL Digital Commerce vs. Salesforce Commerce Cloud

December 2025

Free Report: HCL Digital Commerce vs. Salesforce Commerce Cloud

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