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HCL Digital Commerce vs Salesforce Commerce Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HCL Digital Commerce
Ranking in eCommerce Platforms
7th
Average Rating
7.2
Reviews Sentiment
7.0
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Salesforce Commerce Cloud
Ranking in eCommerce Platforms
1st
Average Rating
7.8
Reviews Sentiment
7.5
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 5.5%, up from 4.6% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 14.4%, down from 14.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms
 

Featured Reviews

Jason Levine - PeerSpot reviewer
A flexible solution that can be tailored to customer requirements
The tool is easy to use and flexible. It is flexible enough to tailor to your requirements HCL Digital Commerce should improve its integration capabilities with other platforms. I have been using the product for four to five years. We haven't had any issues with stability and I rate it a nine…
Vijay Subramanyam - PeerSpot reviewer
Offers seamless integrations and effective architecture for retail operations
Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. The platform is also robust, with managed infrastructure by Salesforce.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."
"I haven't faced any issues with the product's stability."
"The most valuable solution is that it allows you to adapt it according to the customer's needs."
"Has all the modules needed for an order management solution."
"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"Not having to worry about maintaining one's own infrastructure."
"The pipeline and lead management features are the most valuable."
"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"Commerce Cloud's best features include sales service and cloud marketing."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"The product is easy to use."
"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences."
 

Cons

"HCL Digital Commerce should improve its integration capabilities with other platforms."
"The product catalog is an area that needs improvement."
"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."
"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."
"Lacks option to purchase individual modules."
"The solution should have more and faster reporting, as well as better performance."
"There could be more product integration in the ERP space."
"The connection with Marketing Cloud should be improved."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"It is similar to ATG, but some features can be exchanged between the 2."
"The dashboards for this solution could be improved."
"Multi-tenant infrastructure is a blessing and a curse."
 

Pricing and Cost Advice

"I believe that HCL Digital Commerce is one of the most expensive products on the market."
"HCL Digital Commerce's licensing costs are annual. It is expensive."
"For our companies and our users, the price is quite high."
"I give the price of the solution a three out of ten."
"The product is expensive."
"Salesforce is not a cheap solution."
"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."
"The licensing works on a per-user basis."
"The pricing is fairly reasonable."
"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Retailer
12%
Financial Services Firm
11%
Manufacturing Company
10%
Educational Organization
32%
Computer Software Company
12%
Financial Services Firm
8%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HCL Digital Commerce?
I haven't faced any issues with the product's stability.
What is your experience regarding pricing and costs for HCL Digital Commerce?
HCL Digital Commerce's licensing costs are annual. It is expensive.
What needs improvement with HCL Digital Commerce?
HCL Digital Commerce should improve its integration capabilities with other platforms.
What is your experience regarding pricing and costs for Salesforce Commerce Cloud?
I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.
What needs improvement with Salesforce Commerce Cloud?
I need to learn what the main advantages and improvements from Salesforce Commerce Cloud are. I would like to see some additional functions which can make my life easier with that product. The main...
 

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce
Demandware
 

Overview

 

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt
Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
Find out what your peers are saying about HCL Digital Commerce vs. Salesforce Commerce Cloud and other solutions. Updated: June 2025.
861,170 professionals have used our research since 2012.