HCL Digital Commerce vs Salesforce Commerce Cloud comparison

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HCLTech Logo
1,319 views|864 comparisons
100% willing to recommend
Salesforce Logo
5,658 views|3,169 comparisons
87% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between HCL Digital Commerce and Salesforce Commerce Cloud based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed HCL Digital Commerce vs. Salesforce Commerce Cloud Report (Updated: March 2024).
768,415 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Has all the modules needed for an order management solution.""It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable.""The most valuable solution is that it allows you to adapt it according to the customer's needs."

More HCL Digital Commerce Pros →

"The pipeline and lead management features are the most valuable.""Commerce Cloud's best features include sales service and cloud marketing.""​Ability to quickly add content and manage products along with associated web content easily.""The product is easy to use.""I have found the list creation and dashboard customization features valuable.""There is a good community of developers for the platform.""Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience.""The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."

More Salesforce Commerce Cloud Pros →

Cons
"The product catalog is an area that needs improvement.""Lacks option to purchase individual modules.""Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

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"There is space to have better communication with other kinds of platforms.""The performance of the solution has room for improvement. We sometimes experience some delays.""The community is very closed source. If you don't buy it, you won't be able to learn it.""Salesforce's technical support is not as good as Elastic Path.""The connection with Marketing Cloud should be improved.""Pricing is a disadvantage because it is expensive.""We would like more interaction from Salesforce about new versions.""Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."

More Salesforce Commerce Cloud Cons →

Pricing and Cost Advice
  • "For our companies and our users, the price is quite high."
  • More HCL Digital Commerce Pricing and Cost Advice →

  • "There are no significant upfront license costs."
  • "Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
  • "The licensing works on a per-user basis."
  • "Salesforce is not a cheap solution."
  • "The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."
  • "The pricing is fairly reasonable."
  • "I don't know how much the solution costs per user, but I know it's our biggest cost in the company."
  • "I give the price of the solution a three out of ten."
  • More Salesforce Commerce Cloud Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Has all the modules needed for an order management solution.
    Top Answer:Licensing costs are quite high compared to other e-commerce platforms, probably because they also have B2B and B2C solutions which are very good and they also offer good tech support.
    Top Answer:Digital Commerce is like a monolithic solution in that you get everything when you purchase the license for this product. There's no option to select just one module. You might only need the order… more »
    Top Answer:There could be more product integration in the ERP space, similar to SAP and Aruba. They could develop this feature by taking advantage of their robust ecosystem.
    Ranking
    6th
    out of 72 in eCommerce Platforms
    Views
    1,319
    Comparisons
    864
    Reviews
    2
    Average Words per Review
    543
    Rating
    8.5
    1st
    out of 72 in eCommerce Platforms
    Views
    5,658
    Comparisons
    3,169
    Reviews
    10
    Average Words per Review
    534
    Rating
    8.3
    Comparisons
    Also Known As
    IBM Digital Commerce, IBM WebSphere Commerce
    Demandware
    Learn More
    Overview
    IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

    Salesforce Commerce Cloud is a cloud-based, agile, scalable, and secure eCommerce platform designed to create a seamless customer experience and help your organization drive sales, convert more customers, and increase productivity and engagement. Salesforce Commerce Cloud is a part of Salesforce Digital 360, an integrated platform allowing you to sell and engage with your audience across digital channels.

    Salesforce Commerce Cloud Features

    Salesforce Commerce Cloud has many valuable key features. Some of the most useful ones include:

    • Commerce cloud digital
    • Storefront reference architecture
    • Commerce cloud endless aisle
    • Commerce portals
    • Order management
    • Commerce platform

    Salesforce Commerce Cloud Benefits

    There are several benefits to implementing Salesforce Commerce Cloud. Some of the biggest advantages the solution offers include:

    • Scalability: Salesforce Commerce Cloud makes it easy for you to seamlessly scale and handle traffic spikes, along with any other unforeseen events.
    • Unified commerce: You can benefit by connecting the customer’s entire shopping experience via digital channels – from marketing to successful purchase and retention campaigns. In addition, you can personalize a customer’s journey to add relevant product recommendations.
    • Mobile optimization: Salesforce Commerce Cloud takes a mobile-first approach, providing a mobile-optimized eCommerce store with a user-friendly interface to attract and retain customers in order to make their shopping experience pleasant and friction-free.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

    A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”

    PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

    Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

    Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”


    Sample Customers
    CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt
    Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company15%
    Educational Organization12%
    Retailer10%
    Manufacturing Company8%
    REVIEWERS
    Computer Software Company38%
    Comms Service Provider25%
    Retailer13%
    Non Tech Company13%
    VISITORS READING REVIEWS
    Educational Organization56%
    Computer Software Company8%
    Retailer4%
    Manufacturing Company3%
    Company Size
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise16%
    Large Enterprise62%
    REVIEWERS
    Small Business48%
    Midsize Enterprise22%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise59%
    Large Enterprise30%
    Buyer's Guide
    HCL Digital Commerce vs. Salesforce Commerce Cloud
    March 2024
    Find out what your peers are saying about HCL Digital Commerce vs. Salesforce Commerce Cloud and other solutions. Updated: March 2024.
    768,415 professionals have used our research since 2012.

    HCL Digital Commerce is ranked 6th in eCommerce Platforms with 5 reviews while Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews. HCL Digital Commerce is rated 8.6, while Salesforce Commerce Cloud is rated 7.8. The top reviewer of HCL Digital Commerce writes "A mature and easily customizable product with a lot of features". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". HCL Digital Commerce is most compared with SAP Hybris Commerce, Adobe Commerce, Bigcommerce, Oracle ATG and Shopify, whereas Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Adobe Commerce, Oracle ATG, Shopify and Aptos Retail. See our HCL Digital Commerce vs. Salesforce Commerce Cloud report.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.