HCL Digital Commerce vs Salesforce Commerce Cloud comparison

HCLSoftware and Salesforce are both solutions in the eCommerce Platforms category. HCLSoftware is ranked #5 with an average rating of 8.5, while Salesforce is ranked #2 with an average rating of 8.2. HCLSoftware holds a 2.3% mindshare in P, compared to Salesforce’s 4.1% mindshare. Additionally, 87% of HCLSoftware users are willing to recommend the solution, compared to 90% of Salesforce users who would recommend it.

HCL Digital Commerce

Read 9 HCL Digital Commerce reviews

1,516 Views
1,516 Comparison Views

87% willing to recommend

Salesforce Commerce Cloud

Read 33 Salesforce Commerce Cloud reviews

3,915 Views
3,876 Comparison Views

90% willing to recommend

HCL Digital Commerce

Salesforce Commerce Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 2, 2025

HCL Digital Commerce and Salesforce Commerce Cloud compete in digital commerce. Salesforce Commerce Cloud often has the upper hand due to its robust features and high perceived value.

Features: HCL Digital Commerce offers a customizable architecture, comprehensive integration options, and powerful order management. Salesforce Commerce Cloud provides advanced AI-driven personalization, scalability, and improved multi-channel retail experiences.

Room for Improvement: HCL Digital Commerce could improve its deployment speed, user interface, and initial learning curve. Salesforce Commerce Cloud might benefit from better third-party system integration, more comprehensive built-in features, and enhanced out-of-the-box APIs.

Ease of Deployment and Customer Service: HCL Digital Commerce allows for extensive customization but may require longer deployment times. On the other hand, Salesforce Commerce Cloud’s cloud-based infrastructure is known for faster and more efficient deployment, along with more responsive customer service.

Pricing and ROI: HCL Digital Commerce is generally more cost-effective with lower startup costs appealing to budget-conscious businesses. Salesforce Commerce Cloud, despite higher costs, offers stronger ROI with its feature set and rapid deployment capabilities.

To learn more, read our detailed HCL Digital Commerce vs. Salesforce Commerce Cloud Report (Updated: June 2026).

Buyer's Guide

HCL Digital Commerce vs. Salesforce Commerce Cloud

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Digital Commerce

Ranking in eCommerce Platforms

5th

Average Rating

7.2

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

2nd

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 2.3%, down from 6.1% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 4.1%, down from 15.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Mindshare Distribution
Product	Mindshare (%)
Salesforce Commerce Cloud	4.1%
HCL Digital Commerce	2.3%
Other	93.6%

eCommerce Platforms

Featured Reviews

Nirav Patel

Senior QA Engineer at a tech vendor with 1,001-5,000 employees

Unified complex B2B commerce has streamlined workflows and now supports faster global ordering

While there are no specific pain points, HCL Digital Commerce's complexity does require a unique architecture, and it would be beneficial to have an integrated architecture that simplifies end-user integration with other AWS cloud services. Additionally, an improvement in speed would be advantageous; for example, if orders could be processed within a minute instead of three to four minutes, we could boost selling time.Optimizing for sales productivity to minimize processing time while maximizing sales time would also be valuable. Regarding challenges, the complexity of the structure due to large product catalogs, complex pricing, multiple brands, and regional requirements does create challenges. Reducing these complexities through HCL Digital Commerce's features could streamline our operations, particularly regarding ERP, CRM, payments, security, performance, and scalability.

Read full review

Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"It is a very mature product, it has a lot of features, and it can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"HCL Digital Commerce has automated customer self-service and contract pricing, allowing approximately 80 to 90% time saving per order."

"Has all the modules needed for an order management solution."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"I haven't faced any issues with the product's stability."

"The promotion engine is definitively one of the highlights, facilitating precision marketing and dynamic segmentation based on shopper insights and behavior, with business users able to set up promotion and segmentation rules simply by dragging and dropping the component icons."

"The solution is quite stable."

"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."

"The pipeline and lead management features are the most valuable."

"I have found the list creation and dashboard customization features valuable."

"Customer Service: Actually, their ticket system and help area is very good."

"The conversion of opportunities and leads to accounts is one of the most valuable features."

"We use this solution for general CRM use cases including capturing the regular customer lifecycle, opportunities, accounts and managing leads."

"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."

More Salesforce Commerce Cloud pros

Cons

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"Their support is not amazingly good. We had a lot of trouble moving from version 8 to version 9."

"While there are no specific pain points, HCL Digital Commerce's complexity does require a unique architecture, and it would be beneficial to have an integrated architecture that simplifies end-user integration with other AWS cloud services."

"The Product information Management is very basic, and the template for front-end coding could be improved."

"Lacks option to purchase individual modules."

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"The product catalog is an area that needs improvement. It is forcing us to look and test other solutions."

"The performance of the solution has room for improvement. We sometimes experience some delays."

"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."

"The connection with Marketing Cloud should be improved."

"Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."

"There is always room for improvement with any solution."

"My experience with technical support from Salesforce is mixed; they are available but sometimes not as responsive when issues arise, leading to longer wait times unless I subscribe to higher-level support."

"Salesforce's technical support is not as good as Elastic Path."

"The extensibility of end-to-end lifecycle management for an order can be enhanced."

More Salesforce Commerce Cloud cons

Pricing and Cost Advice

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"For our companies and our users, the price is quite high."

"There are no significant upfront license costs."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"The licensing works on a per-user basis."

"The product is expensive."

"Salesforce is not a cheap solution."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"The pricing is fairly reasonable."

More Salesforce Commerce Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Retailer

14%

Manufacturing Company

14%

Construction Company

Computer Software Company

Financial Services Firm

13%

Construction Company

11%

Computer Software Company

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

Questions from the Community

What is your experience regarding pricing and costs for HCL Digital Commerce?

Regarding pricing, setup costs, and licensing, while I am not entirely certain of the specifics, I know that the setup and licensing costs are relatively cheaper compared to other systems.

See all answers

What needs improvement with HCL Digital Commerce?

See all answers

What is your primary use case for HCL Digital Commerce?

Our main use case for HCL Digital Commerce is to manage the front-end and back-end side, with the more data and more complex structure we have on the back-end side. HCL Digital Commerce helps us to...

See all answers

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform internally, it would benefit large customers such as us, reducing reliance on mult...

See all answers

What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud's architecture is very effective for our channel partners, providing them a good...

See all answers

Comparisons

SAP Commerce Cloud vs HCL Digital Commerce

Compared 20% of the time

Adobe Commerce vs HCL Digital Commerce

Compared 19% of the time

KIBO B2B eCommerce Platform vs HCL Digital Commerce

Compared 11% of the time

Shopify vs HCL Digital Commerce

Compared 10% of the time

Oracle iStore vs HCL Digital Commerce

Compared 8% of the time

More HCL Digital Commerce Competitors

Adobe Commerce vs Salesforce Commerce Cloud

Compared 17% of the time

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 16% of the time

Shopify vs Salesforce Commerce Cloud

Compared 13% of the time

Aptos Retail vs Salesforce Commerce Cloud

Compared 5% of the time

KIBO B2B eCommerce Platform vs Salesforce Commerce Cloud

Compared 3% of the time

More Salesforce Commerce Cloud Competitors

Product Reports

Buyer's Guide

HCL Digital Commerce

June 2026

Download HCL Digital Commerce product report

Buyer's Guide

Salesforce Commerce Cloud

May 2026

Download Salesforce Commerce Cloud product report

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce

Demandware

Overview

HCL Digital Commerce offers a customizable, flexible suite for e-commerce with B2B and B2C integrations, promoting scalability and automation.

HCL Digital Commerce provides businesses with a robust platform supporting global deployments through a headless and API-first architecture. Designed for B2B commerce, it features corporate accounts, advanced promotion engines, dynamic segmentation, and automated order placement, all while reducing workforce demands. The platform's mature capabilities extend to user management, order fulfillment, and seamless integrations.

What are the key features of HCL Digital Commerce?

Customization and Flexibility: Allows personalization tailored to business needs.
Scalable Architecture: Supports global deployments with API-first approach.
B2B Commerce Support: Includes corporate accounts and contract-based pricing.
Advanced Promotion Engines: Facilitates complex marketing strategies.
Dynamic Segmentation: Enhances targeted marketing campaigns.

What benefits and ROI should you expect with HCL Digital Commerce?

Reduced Workforce Needs: Increases efficiency with automation.
Enhanced Order Fulfillment: Streamlines operations for timely delivery.
Improved B2B Integrations: Provides seamless user management experience.
Increased Sales Productivity: Boosts performance through optimized architecture.

HCL Digital Commerce is widely implemented in industries for e-commerce management, including catalog and pricing strategies. Its architecture facilitates collaboration via cloud, adapting to mobile and web use. Particularly strong in B2B sectors, it manages complex data and high-traffic events, compatible with AWS infrastructure.

HCLSoftware

Salesforce Commerce Cloud offers frequent updates, ease of use, and robust personalization. It enhances the e-commerce experience with seamless integration, multi-currency and multi-language support, simplifying operations without needing extensive additional solutions.

Salesforce Commerce Cloud streamlines e-commerce operations by integrating with third-party systems and providing customizable processes. Despite its strengths in personalization and frequent updates, support enhancements and better ERP integration are needed. Challenges like data storage limits, complex customization, and a steep learning curve for new users highlight areas for improvement. AI features and improved marketing services could add value. It's mainly used for reporting, client onboarding, and B2B/B2C interactions, offering customizable pricing, billing integration, and omnichannel strategies.

What are the most important features?

Frequent Updates: Ensures the platform remains current.
Ease of Use: Simplifies e-commerce management.
Personalization: Offers robust customization capabilities.
Seamless Integration: Integrates smoothly with third-party systems.
Multi-currency and Multi-language Support: Facilitates international operations.

What benefits and ROI should users look for?

Process Improvement: Streamlines e-commerce operations.
Comprehensive Experience: Reduces the need for additional solutions.
Automation: Enhances marketing and reporting tasks.
Customization: Adapts to diverse business needs.
Scalability: Supports business growth with flexible features.

Salesforce Commerce Cloud is implemented across industries to optimize retail operations and enhance customer engagement. Retailers use it for lead management, opportunity tracking, and business intelligence. It's integral in forming omnichannel strategies and automating CRM and marketing tasks, ensuring efficient online retail operations.

Salesforce

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Buyer's Guide

HCL Digital Commerce vs. Salesforce Commerce Cloud

June 2026

Free Report: HCL Digital Commerce vs. Salesforce Commerce Cloud

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