SAP Commerce Cloud Reviews

Vendor: SAP

3.9 out of 5

19 reviews
73% willing to recommend

What is SAP Commerce Cloud?

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

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SAP Commerce Cloud is the #2 ranked solution in top eCommerce Platforms. PeerSpot users give SAP Commerce Cloud an average rating of 7.8 out of 10. SAP Commerce Cloud is most commonly compared to Salesforce Commerce Cloud: SAP Commerce Cloud vs Salesforce Commerce Cloud. SAP Commerce Cloud is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

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Featured SAP Commerce Cloud reviews

Saleem Shar

Managing Consultant at Systems Limited

The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones. This makes the process quite complex, especially when migrating from one version to another. For example, I have been using SAP Commerce versions 18 and 19.

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Ercan Kocak

Head of Presales at Felece

The support team should improve the response time. The solution must improve the UI of the customization screens. The customers must be able to change the screens easily. The function does not work properly. The tool must add some payment integration options to the standard platform. When we have to add any payments to the platform, we need to develop a custom platform. A business user should be able to add any payment method to the platform.

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Ankit Bhagat

Management Consultant at PwC

The product's setup is not a big issue. I would rate the product's setup an eight out of ten. The time taken for deployment depends from project to project. I have worked on projects which completed deployment in three to six months and others where the process took a year to complete. We follow the agile methodology for the tool's deployment. We conduct the unit testing, and IT testing and then release the solution to our platform. You need a 25-30 member team to manage the deployment process which can include business analysts, project managers, front-end and back-end developers, and QAs. Four to five technical staff is required for the product's maintenance. This technical staff team analyzes issues and asks the developers to fix them. The issues get fixed and implemented in the solution's next release.

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SAP Commerce Cloud mindshare

As of July 2025, the mindshare of SAP Commerce Cloud in the eCommerce Platforms category stands at 12.8%, down from 20.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

eCommerce Platforms

PeerResearch reports based on SAP Commerce Cloud reviews

Type	Title	Date
Category	eCommerce Platforms	Jul 20, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 20, 2025	Download
Comparison	SAP Commerce Cloud vs Salesforce Commerce Cloud	Jul 20, 2025	Download
Comparison	SAP Commerce Cloud vs Shopify	Jul 20, 2025	Download
Comparison	SAP Commerce Cloud vs Adobe Commerce	Jul 20, 2025	Download

Title	Rating	Mindshare	Recommending
Salesforce Commerce Cloud	3.9	14.4%	89%	31 interviews Add to research
Adobe Commerce	4.1	13.0%	85%	27 interviews Add to research

Valuable Features

SAP Commerce Cloud offers valuable features such as seamless integration with ERP systems personalized promotions engine and efficient catalog product management. Users appreciate the streamlined checkout processes and easy configurability. Its capability to support B2B B2C and D2C operations along with multinational currencies and storefronts is beneficial for large enterprises. It's recognized for its performance speed and security while providing comprehensive e-commerce functionality without extensive customization. The platform's flexibility and user-friendly interfaces enhance business efficiency.

"The user interface can be customized."
"The tool supports multiple currencies."
"The tool has good performance."

Room for Improvement

SAP Commerce Cloud requires tighter integration with SAP, improved loading speed, and simpler product uploads. Users seek broader accessibility, lighter frameworks, modern technologies, smoother cloud transitions, enhanced UX/UI, and better search functionality. There is a demand for more payment options, mobile support, personalization, and marketing integration. The high cost, steep learning curve, complex updates, and content management are concerns. There's also a need for better support response and easy customization of screens.

"The learning curve is high."
"The support team should improve the response time."
"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."

Pricing

SAP Commerce Cloud is considered expensive, suitable primarily for large enterprises, with typical B2C implementation costs around 1.3 million. While B2B implementations tend to cost less, due to fewer features required, clients frequently report satisfaction with ROI. Pricing models vary, with some clients opting for annual or monthly licensing fees. Despite high costs, many enterprises find the investment justifiable. Smaller businesses may find the solution's expense prohibitive.

"The price is quite high."
"The solution is very expensive in Turkey."
"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

Popular Use Cases

Organizations primarily use SAP Commerce Cloud for e-commerce applications, managing both B2B and B2C clients. It offers insights into customer interests, supports quick e-commerce setup, and facilitates migration to modern interfaces like Angular. Companies utilize it for content management, e-procurement, quotations, and enhancing web presence across multiple platforms. Users also leverage features like payment options, enhanced checkout experiences, and seamless integration for diverse industries, including luxury, retail, construction, and medical fields.

Service and Support

Customer service and support of SAP Commerce Cloud are highly rated. Users describe service as great, with technical support being responsive, providing timely solutions, and valuable community assistance. Some users note occasional delays or less clear technical guidance, but others appreciate the hybrid and cloud support, rating them highly. Experts assist with project reviews, and their proactive approach is praised, although time zone differences can challenge communication for certain users.

Deployment

SAP Commerce Cloud's initial setup is generally straightforward for those with experience, aided by detailed documentation. Deployment time varies based on server performance, data size, and customization needs, ranging from minutes to weeks. Complexities arise mainly from third-party integrations and feature customizations. Migrating from other platforms can complicate the process, and lacking prior experience with Hybris may increase difficulty. Teams often vary in size to handle deployment and maintenance efficiently.

Scalability

SAP Commerce Cloud exhibits strong scalability, allowing integration with diverse frameworks and platforms. Though some point out room for improvement to fully embrace cloud technology and microservices, it effectively handles large traffic volumes, especially with AWS support. Numerous teams worldwide manage and improve its deployment. Auto-scaling within private networks is efficient, making it adaptable for varying power requirements. It is favored by both larger and smaller entities for its scalable capabilities.

Stability

SAP Commerce Cloud consistently maintains a high level of stability. Users frequently report no issues, highlighting its reliable and well-tested code. With support available from SAP for potential bugs, users confidently operate without frequent crashes or errors. Many organizations rate its stability highly, often around nine or ten out of ten, particularly when hosted on AWS. While B2B commerce stability may vary, it remains highly regarded across various implementations and industries.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SAP Commerce Cloud Buyer's Guide for additional reliable information.