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Salesforce Commerce Cloud pros and cons

Vendor: Salesforce
3.9 out of 5
Badge Ranked 1
1,124 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Salesforce Commerce Cloud facilitates easy content management, product customization, and integration with third-party systems.
It is known for frequent updates and improvements, enhancing features and functionality over time.
The platform provides extensive personalization and adaptability, catering to specific B2B client needs.
Detailed tracking of opportunities and negotiations ensures efficient management and reuse of settled prices.
Salesforce Commerce Cloud is robust and comprehensive, outperforming competitors in the market.

CONS

Salesforce Commerce Cloud needs better access to code and customizability for specific organizational needs.
Pricing is considered a disadvantage due to its expense.
There is room for improvement in performance with some users experiencing delays.
Interaction from Salesforce about new versions is desired by users.
Integration in the ERP space and seamless system connections could be enhanced.
 

Salesforce Commerce Cloud Pros review quotes

Syed Hasan Badshah - PeerSpot reviewer
Jun 10, 2025
It has a customizable checkout experience, customizable homepage, everything can be customized.
DC
Oct 21, 2020
Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience.
JA
Oct 22, 2020
There is a good community of developers for the platform.
Learn what your peers think about Salesforce Commerce Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Sumit Dashora - PeerSpot reviewer
Apr 29, 2024
Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences.
FC
Jun 2, 2025
I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution.
Vijay Subramanyam - PeerSpot reviewer
Dec 23, 2024
Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities.
reviewer1492098 - PeerSpot reviewer
Jan 26, 2021
The filters are very useful, and easy to customize. it's very easy to operate.
JG
Jun 26, 2023
Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten.
OD
Aug 17, 2021
I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good.
Cameo Mbowane - PeerSpot reviewer
Aug 1, 2022
The ease of customization is valuable.
 

Salesforce Commerce Cloud Cons review quotes

Syed Hasan Badshah - PeerSpot reviewer
Jun 10, 2025
The community is very closed source. If you don't buy it, you won't be able to learn it.
DC
Oct 21, 2020
If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit.
JA
Oct 22, 2020
There is space to have better communication with other kinds of platforms.
Learn what your peers think about Salesforce Commerce Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
FC
Jun 2, 2025
Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario.
Vijay Subramanyam - PeerSpot reviewer
Dec 23, 2024
Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery.
reviewer1492098 - PeerSpot reviewer
Jan 26, 2021
There is always room for improvement with any solution.
JG
Jun 26, 2023
Salesforce's technical support is not as good as Elastic Path.
OD
Aug 17, 2021
The solution is expensive.
Cameo Mbowane - PeerSpot reviewer
Aug 1, 2022
Pricing is a disadvantage because it is expensive.
Devaiss Mohanty - PeerSpot reviewer
Jun 29, 2022
Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature.