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Salesforce Commerce Cloud pros and cons

Vendor: Salesforce
3.9 out of 5
Badge Ranked 1

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Salesforce Commerce Cloud allows quick addition of content and product management, along with the adaptability to customize web content effortlessly.
It boasts a strong community of developers and provides ease of integration with third-party systems.
The platform's flexibility and scalability are highly regarded, offering a highly adaptable and efficient user experience.
The customization options extend to every part of the e-commerce process, from checkout experience to homepage design.
Salesforce Commerce Cloud facilitates seamless data integration and process improvements within its ecosystem, enhancing operational efficiency significantly.

CONS

Needs better access to code and customizability of Salesforce Commerce Cloud.
Pricing is a disadvantage because it is expensive.
Salesforce Commerce Cloud should have more and faster reporting, as well as better performance.
The connection with Marketing Cloud should be improved.
Technical support from Salesforce is mixed; they are available but sometimes not as responsive when issues arise, leading to longer wait times unless subscribing to higher-level support.
 

Salesforce Commerce Cloud Pros review quotes

it_user827292 - PeerSpot reviewer
Consultant at a retailer with 1,001-5,000 employees
Feb 27, 2018
​Ability to quickly add content and manage products along with associated web content easily.
DC
Salesforce Solutions Architect at Kcloud Technologies
Oct 21, 2020
Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience.
JA
Salesforce Programmer at Freelancer
Oct 22, 2020
There is a good community of developers for the platform.
Learn what your peers think about Salesforce Commerce Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
Syed Hasan Badshah - PeerSpot reviewer
Salesforce Solution Architect | IT Consultant at CO Founder at Aiva Creative pvt.limited
Jun 10, 2025
It has a customizable checkout experience, customizable homepage, everything can be customized.
reviewer1492098 - PeerSpot reviewer
Senior Consultant at a computer software company with 501-1,000 employees
Jan 26, 2021
The filters are very useful, and easy to customize. it's very easy to operate.
reviewer1515027 - PeerSpot reviewer
Manager at a tech services company with 5,001-10,000 employees
Mar 1, 2021
The implementation team can customise the implementation to customer needs.
OD
Deputy CEO at Pedro Garcia
Aug 17, 2021
I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good.
AB
Security Product Manager at Sencinet
Dec 15, 2021
I find the reports to be the solution's most valuable feature.
Eeshaan Satwalekar - PeerSpot reviewer
Sales Head at Onnivation
May 19, 2022
The features that are core to Salesforce including documentation and the variety of integrations available are most valuable.
Devaiss Mohanty - PeerSpot reviewer
Premium Services Sales- CX Professional Services at Cisco
Jun 29, 2022
The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution.
 

Salesforce Commerce Cloud Cons review quotes

it_user827292 - PeerSpot reviewer
Consultant at a retailer with 1,001-5,000 employees
Feb 27, 2018
Needs better access to code and customizability of the solution.
DC
Salesforce Solutions Architect at Kcloud Technologies
Oct 21, 2020
If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit.
JA
Salesforce Programmer at Freelancer
Oct 22, 2020
There is space to have better communication with other kinds of platforms.
Learn what your peers think about Salesforce Commerce Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
Syed Hasan Badshah - PeerSpot reviewer
Salesforce Solution Architect | IT Consultant at CO Founder at Aiva Creative pvt.limited
Jun 10, 2025
The community is very closed source. If you don't buy it, you won't be able to learn it.
reviewer1492098 - PeerSpot reviewer
Senior Consultant at a computer software company with 501-1,000 employees
Jan 26, 2021
There is always room for improvement with any solution.
reviewer1515027 - PeerSpot reviewer
Manager at a tech services company with 5,001-10,000 employees
Mar 1, 2021
It is similar to ATG, but some features can be exchanged between the 2.
OD
Deputy CEO at Pedro Garcia
Aug 17, 2021
The solution is expensive.
AB
Security Product Manager at Sencinet
Dec 15, 2021
The solution should have more and faster reporting, as well as better performance.
Eeshaan Satwalekar - PeerSpot reviewer
Sales Head at Onnivation
May 19, 2022
This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI.
Devaiss Mohanty - PeerSpot reviewer
Premium Services Sales- CX Professional Services at Cisco
Jun 29, 2022
Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature.