Adobe Commerce Reviews

Name: Adobe Commerce
Brand: Adobe
Rating: 4.1 (27 reviews)

Vendor: Adobe

4.1 out of 5

27 reviews
85% willing to recommend

What is Adobe Commerce?

Adobe Commerce offers IT teams a versatile solution to effortlessly launch personalized commerce experiences while ensuring security and speed, all without starting from scratch. It provides a solid foundation of commerce functionality that allows businesses to swiftly enter the market with confidence. With pre-configured composable services, businesses can easily deploy and integrate these services to enhance their commerce foundation. The platform also supports the creation and integration of secure and scalable applications that extend native capabilities and seamlessly integrate with third-party solutions in a serverless PCI-compliant environment. Thanks to App Builder tools, customization becomes more accessible, reducing the overall cost of ownership.

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Adobe Commerce is the #4 ranked solution in top eCommerce Platforms. PeerSpot users give Adobe Commerce an average rating of 8.2 out of 10. Adobe Commerce is most commonly compared to SAP Commerce Cloud: Adobe Commerce vs SAP Commerce Cloud. Adobe Commerce is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

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Featured Adobe Commerce reviews

Vasanth Kumar Sabaapathi

Senior Lead Architect at a manufacturing company with 1,001-5,000 employees

The initial setup is not straightforward, as it varies depending on the business use cases. If experienced professionals are handling the deployment then there are not many obstacles. I would rate the initial setup of Adobe Commerce as nine out of ten. At our company, we work with the cloud version of Adobe Commerce. We used a Waterfall model in our organization, deriving standard SDLC life cycle processes to deploy Adobe Commerce. The solution's initial deployment took around eight months in our company. As part of the initial setup, 11 professionals were required from our company team. The product can be maintained effortlessly.

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Ivan Stankovic

CEO at Syncit Group

The customization capabilities of Adobe Commerce are great. You can customize it however you like. Live Search is a service from Adobe Commerce that I found to be the most useful, along with some other third-party extensions and other recommended tools by Adobe. The lightweight developments by frontend teams in Adobe Commerce are also useful. I recommend the product to those who plan to use it. I feel that it is a highly adaptive solution. Users can customize the product, and it can be made available for free. It is not a very expensive tool, but it offers premium services and is robust. The product offers a lot more than what users need. The product offers stability. I rate the tool a nine out of ten.

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Dennis Tran

Sales Manager at Magenest

Adobe Commerce is a robust e-commerce platform. It stands alongside industry leaders like Salesforce Commerce Cloud, offering a hybrid API model. It is competitively priced among its peers along with flexibility as an open-source platform. Additionally, Adobe Commerce provides AI features, including a tool called Insight for AI-driven product recommendations. Many clients continue to leverage this AI capability to enhance their e-commerce experience, making it a popular choice among businesses. It has an open architecture, user-friendly interface, and integration with other e-commerce tools. This adaptability extends to engagement-focused tools and services, ensuring a comprehensive and enriched customer experience on Adobe Commerce-powered websites.

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Adobe Commerce mindshare

As of July 2025, the mindshare of Adobe Commerce in the eCommerce Platforms category stands at 13.0%, up from 12.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

eCommerce Platforms

PeerResearch reports based on Adobe Commerce reviews

Type	Title	Date
Category	eCommerce Platforms	Jul 20, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 20, 2025	Download
Comparison	Adobe Commerce vs Salesforce Commerce Cloud	Jul 20, 2025	Download
Comparison	Adobe Commerce vs SAP Commerce Cloud	Jul 20, 2025	Download
Comparison	Adobe Commerce vs Shopify	Jul 20, 2025	Download

Title	Rating	Mindshare	Recommending
SAP Commerce Cloud	3.9	12.8%	73%	19 interviews Add to research
Salesforce Commerce Cloud	3.9	14.4%	89%	31 interviews Add to research

Valuable Features

Adobe Commerce excels with multi-store, multi-currency support, customizable open-source architecture, and strong inventory management. Its modular approach and vast community provide diverse third-party extensions. Well-regarded for integration capabilities with tools like AI-driven Insight, it offers seamless user experience, robust performance, and easy customization. Known for user-friendly interfaces, it also ensures enhanced ecommerce with advanced security, diverse payment options, and extensive analytics. Adaptable across industries, it remains competitively priced.

"The product can be maintained effortlessly."
"The platform allows us to easily integrate with service vendors, such as delivery services and payment systems."
"The customization capabilities of Adobe Commerce are great."

Room for Improvement

Adobe Commerce is complex with a steep learning curve and requires a robust environment for optimal performance. It often faces performance issues, demanding high server capacity and skilled developers for maintenance. Users report limited default features requiring third-party integrations, while documentation and communication need enhancement. The system's session management and data analysis tools could be more advanced, and its usability could be improved for non-technical users.

"The solution takes a huge amount of time to complete the root cause analysis."
"The limited availability of experienced developers can make the product costly to maintain."
"The hardware requirements of the tool should be made better, as it is a solution that is very heavy on the servers, and it makes it expensive to host many servers."

Pricing

Adobe Commerce's pricing varies based on the scale and needs of the business, with a free community edition and a paid enterprise edition. Costs are influenced by geographical location and Gross Merchandise Value tiers. After Adobe acquired Magento, prices increased, yet many find them competitive compared to SAP and Salesforce. While some users view the solution as cost-effective, others find alternatives like Shopify or WooCommerce more appealing for startups.

"We transitioned from the platform's commercial license to the open-source version, which helped optimize costs without affecting our sales."
"The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."
"The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."

Popular Use Cases

Adobe Commerce is primarily utilized for building and managing online retail stores, supporting both B2C and B2B businesses. Users often develop e-commerce websites and manage product catalogs, customers, and orders efficiently. It's employed by developers, small and medium-sized businesses, and those seeking tailored e-commerce solutions. Its extensibility aids in integrating with various platforms, offering personalized user experiences, and adapting to market-specific legal and taxation requirements.

Service and Support

Adobe Commerce customer service offers dedicated 24/7 support, often surpassing competitors like Oracle. However, infrastructure issues may cause delays, with improvements noted recently. Partners worldwide assist clients, although support quality varies by partner capability. Some companies report slow response times and lack of experience in Adobe's team, taking weeks to resolve issues. Ratings for support vary, generally ranging between seven and eight out of ten, with some giving positive appraisals and others expressing dissatisfaction.

Deployment

Adobe Commerce's initial setup varies in complexity. While some find it straightforward, especially with server configuration knowledge, others note its complexity compared to platforms like Shopify. Experienced teams often face fewer challenges, but quality of system integrators affects experience. Setup can take from a couple of hours to days, depending on expertise and business requirements. It is generally rated between five and nine in terms of ease, with cloud deployment offering additional flexibility.

Scalability

Adobe Commerce demonstrates strong flexibility. It caters to businesses of varied sizes, from small to mid-sized to large. Businesses can start with the open-source version and later move to the enterprise version for advanced features. It operates well with embedded systems and APIs, allowing for customizations. Knowledge of scaling is important. Reviews mention a seven to eight out of ten rating for extending capabilities, suggesting it suits various company sizes.

Stability

Many reports highlight Adobe Commerce as stable, especially with large product catalogs. Recent updates and the active developer community contribute strongly to stability gains. Despite some expressing concerns and switching systems, others successfully use it in high-traffic environments. Ratings often place Adobe Commerce around eight out of ten. Users appreciate its customization capabilities, though occasional bugs are noted. Recent improvements and enhancements make Adobe Commerce promising for future stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Adobe Commerce Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

19%

Educational Organization

13%

Financial Services Firm

10%

Manufacturing Company

Retailer

Healthcare Company

Consumer Goods Company

Non Profit

Performing Arts

Comms Service Provider

Hospitality Company

Government

Construction Company

Energy/Utilities Company

Transportation Company

University

Real Estate/Law Firm

Legal Firm

Wholesaler/Distributor

Insurance Company

Media Company

Outsourcing Company

Marketing Services Firm

Pharma/Biotech Company

Compare Adobe Commerce with alternative products

Learn more about Adobe Commerce

For commerce teams, Adobe Commerce provides a dynamic platform that adapts as customer needs evolve. It enables omnichannel personalization through commerce data, delivering personalized content, promotions, recommendations, and site search through advanced AI and machine learning. This translates to an increased reach to new markets, brands, or business models. The platform empowers users with business-specific, user-friendly tools infused with AI capabilities, thereby enhancing marketing and merchandising efforts. Moreover, businesses can expand their commerce capabilities further by choosing from a vast array of free and premium apps and extensions available in the Commerce Marketplace, covering everything from back-office integrations to customer experience solutions, making it a comprehensive and flexible commerce solution.

Adobe Commerce was previously known as Magento, EPiServer Digital Commerce.

Adobe Commerce customers

Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.