We performed a comparison between Salesforce Commerce Cloud and Sana Commerce based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I have found the list creation and dashboard customization features valuable."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"Commerce Cloud's best features include sales service and cloud marketing."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"The solution is quite stable."
"I find the reports to be the solution's most valuable feature."
"The ease of customization is valuable."
"I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy."
"The big benefit with Sana is our ability to interface with Microsoft Dynamics."
"We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting."
"This product is highly customizable. We use the standard system but we have extended it quite a bit."
"The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time."
"The dashboards for this solution could be improved."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"We would like more interaction from Salesforce about new versions."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"The solution should have more and faster reporting, as well as better performance."
"Pricing is a disadvantage because it is expensive."
"The solution is expensive."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area."
"We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well."
"One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations."
"The performance can be improved. Sometimes, the system is really slow because of the ERP integration. I'm not sure whether this is a problem with Sana Commerce or the ERP system but overall, it could be faster. When it comes to usability, if it takes too much time to load, then it's not the best."
"I'd rate their customer service a nine out of 10. I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 12 reviews while Sana Commerce is ranked 3rd in eCommerce Platforms with 5 reviews. Salesforce Commerce Cloud is rated 8.2, while Sana Commerce is rated 8.2. The top reviewer of Salesforce Commerce Cloud writes "Offers a customizable checkout experience, customizable homepage - everything can be customized". On the other hand, the top reviewer of Sana Commerce writes "Reduced the customer care team's time, got us new customers, and required no third-party integrations". Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Magento, Oracle ATG, HCL Digital Commerce and Bigcommerce, whereas Sana Commerce is most compared with SAP Hybris Commerce, Shopify, Magento and MICROS-Retail Open Commerce Platform. See our Salesforce Commerce Cloud vs. Sana Commerce report.
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