We performed a comparison between Salesforce Commerce Cloud and Sana Commerce based on real PeerSpot user reviews.
Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms."The conversion of opportunities and leads to accounts is one of the most valuable features."
"It is a very flexible solution."
"Commerce Cloud's best features include sales service and cloud marketing."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"The solution is quite stable."
"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy."
"We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting."
"The big benefit with Sana is our ability to interface with Microsoft Dynamics."
"The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time."
"This product is highly customizable. We use the standard system but we have extended it quite a bit."
"The connection with Marketing Cloud should be improved."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"Salesforce's technical support is not as good as Elastic Path."
"The performance of the solution has room for improvement. We sometimes experience some delays."
"The solution should have more and faster reporting, as well as better performance."
"The solution is expensive."
"There is space to have better communication with other kinds of platforms."
"Needs better access to code and customizability of the solution."
"I'd rate their customer service a nine out of 10. I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work."
"We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well."
"One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations."
"The performance can be improved. Sometimes, the system is really slow because of the ERP integration. I'm not sure whether this is a problem with Sana Commerce or the ERP system but overall, it could be faster. When it comes to usability, if it takes too much time to load, then it's not the best."
"There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area."
Earn 20 points
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while Sana Commerce is ranked 13th in eCommerce Platforms. Salesforce Commerce Cloud is rated 7.8, while Sana Commerce is rated 8.2. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of Sana Commerce writes "Helped us create a new revenue stream, but the cost and time of customization are disadvantages". Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Adobe Commerce, Oracle ATG, Shopify and Intershop, whereas Sana Commerce is most compared with Adobe Commerce and SAP Hybris Commerce.
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