Salesforce Commerce Cloud vs Sana Commerce comparison

You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Salesforce Commerce Cloud and Sana Commerce based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Salesforce Commerce Cloud vs. Sana Commerce Report (Updated: May 2023).
708,243 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"I have found the list creation and dashboard customization features valuable.""The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity.""The features that are core to Salesforce including documentation and the variety of integrations available are most valuable.""Commerce Cloud's best features include sales service and cloud marketing.""It has a customizable checkout experience, customizable homepage, everything can be customized.""The solution is quite stable.""I find the reports to be the solution's most valuable feature.""The ease of customization is valuable."

More Salesforce Commerce Cloud Pros →

"I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy.""The big benefit with Sana is our ability to interface with Microsoft Dynamics.""We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting.""This product is highly customizable. We use the standard system but we have extended it quite a bit.""The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time."

More Sana Commerce Pros →

"The dashboards for this solution could be improved.""This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI.""We would like more interaction from Salesforce about new versions.""The community is very closed source. If you don't buy it, you won't be able to learn it.""The solution should have more and faster reporting, as well as better performance.""Pricing is a disadvantage because it is expensive.""The solution is expensive.""Being able to customize everything in general to our specific needs would be pretty awesome."

More Salesforce Commerce Cloud Cons →

"There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area.""We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well.""One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations.""The performance can be improved. Sometimes, the system is really slow because of the ERP integration. I'm not sure whether this is a problem with Sana Commerce or the ERP system but overall, it could be faster. When it comes to usability, if it takes too much time to load, then it's not the best.""I'd rate their customer service a nine out of 10. I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work."

More Sana Commerce Cons →

Pricing and Cost Advice
  • "Salesforce is not a cheap solution."
  • "The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."
  • "The pricing is fairly reasonable."
  • "I don't know how much the solution costs per user, but I know it's our biggest cost in the company."
  • "I give the price of the solution a three out of ten."
  • More Salesforce Commerce Cloud Pricing and Cost Advice →

  • "They have a policy of a price per legal entity. So, if you are a company that operates in one country, that is, if you're just an American company, or you're just a Spanish company or just a British company, then that probably makes sense. We are a global company, and we have operations in 20 to 30 different countries. So, we are interested in implementing Sana in potentially 20 to 30 countries. Right now, the pricing model of Sana has a limitation. They are almost asking for the same price for the new country when in many cases, a new country will just be a new small rollout. That's because it is the same solution that gets implemented everywhere. So, to me, it is not the same price if you are maintaining 10 Sanas that are looking exactly the same and are working exactly the same in 10 different countries. To me, these should not cost 10 times more than one. They don't yet have a good grasp of how to manage global companies like ours. That is something we are talking to them about, and we are in discussions with them about. So, hopefully, they will learn."
  • "Support costs are in addition to the standard licensing fees, and they vary per month, based on how much we use them. It is not very expensive."
  • "When we got version 9.2, it was a good price. Everything is moving to the subscription-based cloud model, and that's probably a little high when you look at the lifetime cost."
  • "Sana's pricing is fair. It could be more competitive. It's not so much the licensing cost, it's the additional development."
  • More Sana Commerce Pricing and Cost Advice →

    Use our free recommendation engine to learn which eCommerce Platforms solutions are best for your needs.
    708,243 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The pricing is not cheap. On a scale of one to ten with ten being the most expensive, I would rate the solution’s pricing seven. Our licensing cost is on a yearly basis, and we do not pay anything in… more »
    Top Answer:The connection with Marketing Cloud should be improved.
    Top Answer:We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and… more »
    Top Answer:When we got version 9.2, it was a good price. Everything is moving to the subscription-based cloud model, and that's probably a little high when you look at the lifetime cost.
    Top Answer:Our business is unique in the sense that we don't authorize or charge the credit card upfront. We only authorize the card when the order has been packed and is ready to ship. And we charge the credit… more »
    out of 63 in eCommerce Platforms
    Average Words per Review
    out of 63 in eCommerce Platforms
    Average Words per Review
    Also Known As
    Learn More

    Salesforce Commerce Cloud is a cloud-based, agile, scalable, and secure eCommerce platform designed to create a seamless customer experience and help your organization drive sales, convert more customers, and increase productivity and engagement. Salesforce Commerce Cloud is a part of Salesforce Digital 360, an integrated platform allowing you to sell and engage with your audience across digital channels.

    Salesforce Commerce Cloud Features

    Salesforce Commerce Cloud has many valuable key features. Some of the most useful ones include:

    • Commerce cloud digital
    • Storefront reference architecture
    • Commerce cloud endless aisle
    • Commerce portals
    • Order management
    • Commerce platform

    Salesforce Commerce Cloud Benefits

    There are several benefits to implementing Salesforce Commerce Cloud. Some of the biggest advantages the solution offers include:

    • Scalability: Salesforce Commerce Cloud makes it easy for you to seamlessly scale and handle traffic spikes, along with any other unforeseen events.
    • Unified commerce: You can benefit by connecting the customer’s entire shopping experience via digital channels – from marketing to successful purchase and retention campaigns. In addition, you can personalize a customer’s journey to add relevant product recommendations.
    • Mobile optimization: Salesforce Commerce Cloud takes a mobile-first approach, providing a mobile-optimized eCommerce store with a user-friendly interface to attract and retain customers in order to make their shopping experience pleasant and friction-free.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

    A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”

    PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

    Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

    Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”

    Sana Commerce is a SaaS-based B2B e-commerce solution that integrates seamlessly into your tech stack using agile cloud software to enable a stellar e-commerce web store with guaranteed uptime and minimal maintenance.

    How? By making your SAP or Microsoft Dynamics ERP and e-commerce work as one. SCC harnesses the power of your ERP to create an e-commerce platform that automates tedious business processes and delights consumers with easy-to-use functionality. It eliminates the system silos, unnecessary complexities and compromises caused by mainstream e-commerce solutions. SCC drives growth and future proofs your business model by facilitating a smooth omnichannel order process without hurdles.

    Sana Commerce is a certified SAP and Microsoft Gold partner, backed by a strong global partner network and recognized by leading industry experts.

    Want to know if we can meet your B2B needs? Contact us for a personalized demo.

    Learn more about Salesforce Commerce Cloud
    Learn more about Sana Commerce
    Sample Customers
    Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
    Akzo Nobel B.V., Atkins, Century Martial Arts, Forbo Flooring Systems, Michelin Group, Ravensburger AG Learn more about our customers.
    Top Industries
    Computer Software Company38%
    Comms Service Provider25%
    Non Tech Company13%
    Educational Organization37%
    Computer Software Company13%
    Manufacturing Company4%
    Computer Software Company16%
    Comms Service Provider7%
    Company Size
    Small Business50%
    Midsize Enterprise21%
    Large Enterprise29%
    Small Business15%
    Midsize Enterprise42%
    Large Enterprise42%
    Small Business37%
    Midsize Enterprise12%
    Large Enterprise51%
    Buyer's Guide
    Salesforce Commerce Cloud vs. Sana Commerce
    May 2023
    Find out what your peers are saying about Salesforce Commerce Cloud vs. Sana Commerce and other solutions. Updated: May 2023.
    708,243 professionals have used our research since 2012.

    Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 12 reviews while Sana Commerce is ranked 3rd in eCommerce Platforms with 5 reviews. Salesforce Commerce Cloud is rated 8.2, while Sana Commerce is rated 8.2. The top reviewer of Salesforce Commerce Cloud writes "Offers a customizable checkout experience, customizable homepage - everything can be customized". On the other hand, the top reviewer of Sana Commerce writes "Reduced the customer care team's time, got us new customers, and required no third-party integrations". Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Magento, Oracle ATG, HCL Digital Commerce and Bigcommerce, whereas Sana Commerce is most compared with SAP Hybris Commerce, Shopify, Magento and MICROS-Retail Open Commerce Platform. See our Salesforce Commerce Cloud vs. Sana Commerce report.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.