We performed a comparison between Adobe Commerce and Salesforce Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Magento has changed over the years, but one of the most interesting aspects is that it gets the job done, and a vast community of experts is knowledgeable about the solution."
"Magento is very flexible, and it's one of the biggest e-commerce platforms."
"It provides AI features, including a tool called Insight for AI-driven product recommendations."
"The most valuable feature in this solution I have found to be that I have the ability to find all the analytics that I need. It has very good integrations with social media platforms and other tools."
"The platform provides an easy way to customize its features."
"On the plus side, when you build everything from scratch in Magento, you can do magic with it."
"Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."
"We have the ability to resolve service issues since Magento enables us to invest more time in dealing with custom requirements."
"It is a very flexible solution."
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"The implementation team can customise the implementation to customer needs."
"The ease of customization is valuable."
"The product is easy to use."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"There is a good community of developers for the platform."
"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."
"Should have a way to communicate properly with the team that builds the platform"
"The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard."
"Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side."
"I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."
"The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things."
"One significant drawback of Commerce is its substantial size, which allows for extensive customization but also elongates the development process for an e-commerce website."
"The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better."
"There is space to have better communication with other kinds of platforms."
"The solution should have more and faster reporting, as well as better performance."
"In the next release, Commerce Cloud should add CRM dashboards."
"There is always room for improvement with any solution."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"We would like more interaction from Salesforce about new versions."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"Multi-tenant infrastructure is a blessing and a curse."
Adobe Commerce is ranked 3rd in eCommerce Platforms with 24 reviews while Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews. Adobe Commerce is rated 8.2, while Salesforce Commerce Cloud is rated 7.8. The top reviewer of Adobe Commerce writes "An extremely flexible and highly scalable platform offering exceptional customer support to its users". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". Adobe Commerce is most compared with SAP Hybris Commerce, Shopify, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud, whereas Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Aptos Retail. See our Adobe Commerce vs. Salesforce Commerce Cloud report.
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It really depends on what size you're at and what your reasonable growth curve looks like.
Magento is a great platform, super flexible and customizable, and you get managed hosting or self-host pretty easily. However it tends to fall down when you have more then ~20,000 SKUs, or are driving a lot of traffic.
Demandware can handle more traffic and larger catalogs, but is more limited around customizations, and of course the fee structure is different. As Emil points out DW is responsible for the infrastructure, so scaling is their problem - however they certainly don't have a perfect track record at that.
If I were to make some broad generalizations I might say something like this:
X < $20 million/year in online revenue - Magento
$20 < X < $80 million/year - Demandware
$80 million/year < X - Oracle Commerce (ATG) or Hybris
There's a lot of other factors at play there, but without knowing more about your business it's hard to say....
While I would also recommend Demandware over Magento because of its scalability, robustness and features. There is one more platform, that I would like to recommend here. It is Marketlive.
It has similar features which Demandware has. It is also highly scalable and robust. It also a SAAS based eCommerce solution.
It now supports responsive designs which would give seamless user experience.
Time to market is also less in this platform.
All valid points here. I've been partial to Demandware because of what comes out of the box, thereby scaling down the actual development effort. Also, because of it's nature, it's easier to make changes without necessarily involving IT. It all comes down to your vision for the site. Not just for now, but for the foreseeable future.
Do you know any more about the site? It's quite difficult to answer without
knowing more about what they're looking to achieve.
I'm a massive fan of Magento Enterprise because it's a very extendable
platform, that, as long as you have the right partner - can be scaled as
much as you need it to. I also like the way that you're not paying through
the roof immediately and you can pay to add in functionality as you need
it. Lots of big retailers are moving onto the Magento platform at the
moment as well.
Demandware is very enterprise-level, so it's definitely scalable - but it's
also very expensive.
They both have their advantages - DW has a number of features built-in, but
Mage Enterprise has a much bigger developer following and has a lot more
enterprise-suitable modules too.
Happy to go into more detail on this if you need me too.
Paul
Hi,
I would recommend using demandware as out of the box you get a scalable solution. However the custom changes you make may broke the scalability, but there are built in tools, so you are able to make assessment on the performance and work towards to improve it. DW are responsible for the scalability of the infrastructure and you do not have to worry about that.
The good points are that site internationalization are offered in several ways, and the most important thing is what the business needs and what are the requirements, after that is easy development job. As well there a re a lot of ready cartridges, which can be easily implement for different 3rd parties.