Adobe Commerce vs Salesforce Commerce Cloud comparison

Adobe Commerce

Read 27 Adobe Commerce reviews

3,241 Views
2,426 Comparison Views

84% willing to recommend

Salesforce Commerce Cloud

Read 29 Salesforce Commerce Cloud reviews

5,201 Views
2,929 Comparison Views

88% willing to recommend

Adobe Commerce

Salesforce Commerce Cloud

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Executive Summary

We performed a comparison between Adobe Commerce and Salesforce Commerce Cloud based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Adobe Commerce vs. Salesforce Commerce Cloud Report (Updated: July 2024).

Buyer's Guide

Adobe Commerce vs. Salesforce Commerce Cloud

July 2024

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Categories and Ranking

Adobe Commerce

Ranking in eCommerce Platforms

3rd

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2024, in the eCommerce Platforms category, the mindshare of Adobe Commerce is 14.3%, up from 10.9% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 17.3%, up from 15.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Unique Categories:

No other categories found

Q&A Highlights

Avigail Sugarman

Community Manager at PeerSpot (formerly IT Central Station)

Oct 07, 2014

Magento vs. Demandware - which one is better for a rapidly growing eCommerce site?

These are very different solutions built for differing business and technology strategies. Demandware is regarded (and priced) at the high end of the SAAS based eCommerce solution alternatives, and has a very robust enterprise class solution. Magento is not SAAS, gives you even more development flexibility and extensibility, but runs the risk of a higher total cost of ownership if you are extending their framework very far outside of their core feature-set. Magento also has a reputation for poor usability; it is is very powerful, but for many business users, it's just too complicated (which renders all that capability ineffective; usability truly matters). With regards to scalability, in my experience this is less of the point of differentiation than it used to be unless we are talking about massive scale. A may be useful to consider these directional thoughts: 1) Is your business strategy to create a highly unique and differentiated eCommerce customer experience? If so, Magento Enterprise (open source) or Oracle Commerce (ATG; licensed) would be worth considering. Both will have a heavy development effort and maintenance cost burden relative to SAAS options. 2) If you are putting an eCommerce capability in place to sell online using best practices and methods as, say, an e-retailer might, then I would suggest you look exclusively at SAAS solutions. Lower up front cost, pre-build and pre-defined best practices and methods, with development and maintenance expense spread across 100's or 1,000's of customers. Demandware slots into this category, however they are, as others have noted, quite expensive and potentially overkill for a company under ~$100,000,000 in revenue, loosely speaking. Numerous other viable solutions in the SAAS space, at varying price points, UX, and capability. Hope this helps! Best of luck, Bill

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Featured Reviews

Oscar Del Ama

Deputy CEO at Pedro Garcia

Aug 17, 2021

Beneficial presentation layout, easy to use, but data analysis could improve

Magento is used as an eCommerce platform The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly. The data analysis could be improved. The data that you receive whenever you go into…

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AdelfoCampos

Student at ECPI Colleges

Nov 21, 2022

A stable solution that hasn't failed me once

I use it for tracking purposes as a CRM to track accounts and customers The company as a whole, I really don't know. For me specifically, the daily reminders help me with my day-to-day tasks. Being able to put in quick notes and chatter for a specific account helps me to stay organized. I have…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."

"We have the ability to resolve service issues since Magento enables us to invest more time in dealing with custom requirements."

"The platform provides an easy way to customize its features."

"Magento has changed over the years, but one of the most interesting aspects is that it gets the job done, and a vast community of experts is knowledgeable about the solution."

"It provides AI features, including a tool called Insight for AI-driven product recommendations."

"The open-source PHP code allows our developers to customize pretty much anything on the platform, including allowing us to add some of the most complex shipping and inventory features for clients who have very specific, industry-related business specifications."

"The platform allows us to easily integrate with service vendors, such as delivery services and payment systems."

"As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution."

More Adobe Commerce pros

"Not having to worry about maintaining one's own infrastructure."

"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."

"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."

"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."

"It has a customizable checkout experience, customizable homepage, everything can be customized."

"Ability to quickly add content and manage products along with associated web content easily."

"The implementation team can customise the implementation to customer needs."

"The solution is quite stable."

More Salesforce Commerce Cloud pros

Cons

"I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."

"The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."

"The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard."

"The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better."

"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."

"The product needs to improve its security. Also, they need to improve B2B features."

"Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side."

"One significant drawback of Commerce is its substantial size, which allows for extensive customization but also elongates the development process for an e-commerce website."

More Adobe Commerce cons

"Being able to customize everything in general to our specific needs would be pretty awesome."

"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."

"Pricing is a disadvantage because it is expensive."

"There is always room for improvement with any solution."

"Salesforce's technical support is not as good as Elastic Path."

"In the next release, Commerce Cloud should add CRM dashboards."

"The solution is expensive."

"We would like more interaction from Salesforce about new versions."

More Salesforce Commerce Cloud cons

Pricing and Cost Advice

"The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."

"The cost of implementation is cheap compared to other solutions."

"We transitioned from the platform's commercial license to the open-source version, which helped optimize costs without affecting our sales."

"This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."

"Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."

"The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"The product is expensive."

"The pricing is fairly reasonable."

"I give the price of the solution a three out of ten."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"There are no significant upfront license costs."

"Salesforce is not a cheap solution."

More Salesforce Commerce Cloud pricing and cost advice

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Answers from the Community

Avigail Sugarman

Community Manager at PeerSpot (formerly IT Central Station)

Oct 7, 2014

Magento vs. Demandware - which one is better for a rapidly growing eCommerce site?

2 out of 6 answers

it_user136839

Architect at a tech services company with 51-200 employees

Oct 1, 2014

Hi, I would recommend using demandware as out of the box you get a scalable solution. However the custom changes you make may broke the scalability, but there are built in tools, so you are able to make assessment on the performance and work towards to improve it. DW are responsible for the scalability of the infrastructure and you do not have to worry about that. The good points are that site internationalization are offered in several ways, and the most important thing is what the business needs and what are the requirements, after that is easy development job. As well there a re a lot of ready cartridges, which can be easily implement for different 3rd parties.

Read full answer

it_user11016

Marketing at a retailer with 51-200 employees

Oct 1, 2014

Do you know any more about the site? It's quite difficult to answer without knowing more about what they're looking to achieve. I'm a massive fan of Magento Enterprise because it's a very extendable platform, that, as long as you have the right partner - can be scaled as much as you need it to. I also like the way that you're not paying through the roof immediately and you can pay to add in functionality as you need it. Lots of big retailers are moving onto the Magento platform at the moment as well. Demandware is very enterprise-level, so it's definitely scalable - but it's also very expensive. They both have their advantages - DW has a number of features built-in, but Mage Enterprise has a much bigger developer following and has a lot more enterprise-suitable modules too. Happy to go into more detail on this if you need me too. Paul

Read full answer

See all 6 answers

Top Industries

By visitors reading reviews

Educational Organization

73%

Computer Software Company

Retailer

Manufacturing Company

Educational Organization

59%

Computer Software Company

Retailer

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Magento?

The customization capabilities of Adobe Commerce are great.

See all answers

What needs improvement with Magento?

The limited availability of experienced developers can make the product costly to maintain.

See all answers

What is your primary use case for Magento?

At our company, we use Adobe Commerce to support a couple of system integrations. The solution is used for real-time data fetching from the back-end of SAP ERP solution. Our organization deploys Ad...

See all answers

What do you like most about Salesforce Commerce Cloud?

The product is easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

The license costs between 50-100K per year, which is more expensive than competitors' licenses. The enterprise license cost ranges between two hundred thousand and one million dollars based on the ...

See all answers

What needs improvement with Salesforce Commerce Cloud?

The back office of Salesforce could be more user-friendly.

See all answers

Comparisons

SAP Commerce Cloud vs Adobe Commerce

Compared 27% of the time

Shopify vs Adobe Commerce

Compared 12% of the time

HCL Digital Commerce vs Adobe Commerce

Compared 6% of the time

Oracle ATG vs Adobe Commerce

Compared 5% of the time

Oracle Commerce Cloud vs Adobe Commerce

Compared 3% of the time

More Adobe Commerce Competitors

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 28% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 15% of the time

Shopify vs Salesforce Commerce Cloud

Compared 12% of the time

HCL Digital Commerce vs Salesforce Commerce Cloud

Compared 7% of the time

Intershop vs Salesforce Commerce Cloud

Compared 2% of the time

More Salesforce Commerce Cloud Competitors

Product Reports

Buyer's Guide

Adobe Commerce

July 2024

Download Adobe Commerce product report

Buyer's Guide

Salesforce Commerce Cloud

June 2024

Download Salesforce Commerce Cloud product report

Also Known As

Magento, EPiServer Digital Commerce

Demandware

Learn More

Video not available

Adobe

Salesforce

Overview

Adobe Commerce offers IT teams a versatile solution to effortlessly launch personalized commerce experiences while ensuring security and speed, all without starting from scratch. It provides a solid foundation of commerce functionality that allows businesses to swiftly enter the market with confidence. With pre-configured composable services, businesses can easily deploy and integrate these services to enhance their commerce foundation. The platform also supports the creation and integration of secure and scalable applications that extend native capabilities and seamlessly integrate with third-party solutions in a serverless PCI-compliant environment. Thanks to App Builder tools, customization becomes more accessible, reducing the overall cost of ownership.

For commerce teams, Adobe Commerce provides a dynamic platform that adapts as customer needs evolve. It enables omnichannel personalization through commerce data, delivering personalized content, promotions, recommendations, and site search through advanced AI and machine learning. This translates to an increased reach to new markets, brands, or business models. The platform empowers users with business-specific, user-friendly tools infused with AI capabilities, thereby enhancing marketing and merchandising efforts. Moreover, businesses can expand their commerce capabilities further by choosing from a vast array of free and premium apps and extensions available in the Commerce Marketplace, covering everything from back-office integrations to customer experience solutions, making it a comprehensive and flexible commerce solution.

Salesforce Commerce Cloud is an eCommerce platform designed to help retailers and B2B companies manage sales, leads, and opportunities, create pipelines, produce reports, and forecast. It integrates with billing systems and supports sales cycles while handling large-scale projects, automating work, and offering product customization.

With seamless upgrades, extensive customization, and multilingual support, Salesforce Commerce Cloud provides a user-friendly interface, easy signup process, and robust data analysis capabilities. Clients get frequent updates and integration with other Salesforce clouds for enhanced operational efficiency. It enables extensive personalization, smooth data integration, and streamlined deployment processes.

What are the key features of Salesforce Commerce Cloud?

Seamless upgrades: Regular updates and new features without disruptions.
Multilingual support: Adaptable for various languages, aiding global businesses.
Integration capabilities: Connects seamlessly with other Salesforce clouds and billing systems.
Data analysis: Comprehensive tools for generating actionable insights.
Customization: Extensive options for tailoring the platform to specific needs.

What benefits should users look for in the reviews?

Operational Efficiency: Improved workflows across sales and billing teams.
Personalization: Enhanced customer experiences through tailored solutions.
Data-Driven Decisions: Making strategic decisions based on thorough data analysis.
Ease of Use: Effortless signup and intuitive navigation.
Scalability: Supports large-scale projects and complex deployments.

Salesforce Commerce Cloud is utilized by American retailers, financial institutions, insurance and banking clients, and B2B customers for customizing pricing and experiences. Solution providers use it to build omnichannel platforms, automate tests, and manage extensive projects with diverse teams. Challenges include improving user experience, platform integration, pricing for smaller businesses, and technical support. Enhancements in reporting, AI capabilities, ERP integration, and better training options are needed. Data storage limitations and marketing services also require attention.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”

Sample Customers

Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Buyer's Guide

Adobe Commerce vs. Salesforce Commerce Cloud

July 2024

Free Report: Adobe Commerce vs. Salesforce Commerce Cloud

Find out what your peers are saying about Adobe Commerce vs. Salesforce Commerce Cloud and other solutions. Updated: July 2024.

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