Adobe Commerce vs Salesforce Commerce Cloud comparison

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Adobe Logo
3,476 views|2,640 comparisons
82% willing to recommend
Salesforce Logo
5,578 views|3,148 comparisons
87% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Adobe Commerce and Salesforce Commerce Cloud based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Adobe Commerce vs. Salesforce Commerce Cloud Report (Updated: May 2024).
771,862 professionals have used our research since 2012.
Q&A Highlights
Question: Magento vs. Demandware - which one is better for a rapidly growing eCommerce site?
Answer: These are very different solutions built for differing business and technology strategies. Demandware is regarded (and priced) at the high end of the SAAS based eCommerce solution alternatives, and has a very robust enterprise class solution. Magento is not SAAS, gives you even more development flexibility and extensibility, but runs the risk of a higher total cost of ownership if you are extending their framework very far outside of their core feature-set. Magento also has a reputation for poor usability; it is is very powerful, but for many business users, it's just too complicated (which renders all that capability ineffective; usability truly matters). With regards to scalability, in my experience this is less of the point of differentiation than it used to be unless we are talking about massive scale. A may be useful to consider these directional thoughts: 1) Is your business strategy to create a highly unique and differentiated eCommerce customer experience? If so, Magento Enterprise (open source) or Oracle Commerce (ATG; licensed) would be worth considering. Both will have a heavy development effort and maintenance cost burden relative to SAAS options. 2) If you are putting an eCommerce capability in place to sell online using best practices and methods as, say, an e-retailer might, then I would suggest you look exclusively at SAAS solutions. Lower up front cost, pre-build and pre-defined best practices and methods, with development and maintenance expense spread across 100's or 1,000's of customers. Demandware slots into this category, however they are, as others have noted, quite expensive and potentially overkill for a company under ~$100,000,000 in revenue, loosely speaking. Numerous other viable solutions in the SAAS space, at varying price points, UX, and capability. Hope this helps! Best of luck, Bill
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly.""Magento is very flexible, and it's one of the biggest e-commerce platforms.""The customization capabilities of Adobe Commerce are great.""It provides AI features, including a tool called Insight for AI-driven product recommendations.""The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution.""Magento has changed over the years, but one of the most interesting aspects is that it gets the job done, and a vast community of experts is knowledgeable about the solution.""We have the ability to resolve service issues since Magento enables us to invest more time in dealing with custom requirements.""The ecosystem includes thousands of vendors who are providing third-party add-ons."

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"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution.""It is a very flexible solution.""Not having to worry about maintaining one's own infrastructure.""The implementation team can customise the implementation to customer needs.""I find the reports to be the solution's most valuable feature.""I have found the list creation and dashboard customization features valuable.""I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good.""It has a customizable checkout experience, customizable homepage, everything can be customized."

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Cons
"The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays.""The solution’s performance could be improved.""I'm not a technical person, but we had some kind of late response in page loading, let's say page load speed.""The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things.""Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side.""The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better.""More technical knowledge is required to keep a Magento website running smoothly compared to many other platforms like OpenCart.""Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."

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"The solution is expensive.""There is space to have better communication with other kinds of platforms.""There is always room for improvement with any solution.""Salesforce's technical support is not as good as Elastic Path.""This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI.""The solution should have more and faster reporting, as well as better performance.""The dashboards for this solution could be improved.""There could be more product integration in the ERP space."

More Salesforce Commerce Cloud Cons →

Pricing and Cost Advice
  • "The cost of implementation is cheap compared to other solutions."
  • "Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."
  • "This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."
  • "The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."
  • "The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."
  • More Adobe Commerce Pricing and Cost Advice →

  • "There are no significant upfront license costs."
  • "Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
  • "The licensing works on a per-user basis."
  • "Salesforce is not a cheap solution."
  • "The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."
  • "The pricing is fairly reasonable."
  • "I don't know how much the solution costs per user, but I know it's our biggest cost in the company."
  • "I give the price of the solution a three out of ten."
  • More Salesforce Commerce Cloud Pricing and Cost Advice →

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    Answers from the Community
    Avigail Sugarman
    it_user69348 - PeerSpot reviewerit_user69348 (Partner at a tech services company with 51-200 employees)
    Consultant

    It really depends on what size you're at and what your reasonable growth curve looks like.

    Magento is a great platform, super flexible and customizable, and you get managed hosting or self-host pretty easily. However it tends to fall down when you have more then ~20,000 SKUs, or are driving a lot of traffic.

    Demandware can handle more traffic and larger catalogs, but is more limited around customizations, and of course the fee structure is different. As Emil points out DW is responsible for the infrastructure, so scaling is their problem - however they certainly don't have a perfect track record at that.

    If I were to make some broad generalizations I might say something like this:

    X < $20 million/year in online revenue - Magento
    $20 < X < $80 million/year - Demandware
    $80 million/year < X - Oracle Commerce (ATG) or Hybris

    There's a lot of other factors at play there, but without knowing more about your business it's hard to say....

    it_user124806 - PeerSpot reviewerit_user124806 (Works at a tech vendor with 1,001-5,000 employees)
    Vendor

    While I would also recommend Demandware over Magento because of its scalability, robustness and features. There is one more platform, that I would like to recommend here. It is Marketlive.
    It has similar features which Demandware has. It is also highly scalable and robust. It also a SAAS based eCommerce solution.

    It now supports responsive designs which would give seamless user experience.

    Time to market is also less in this platform.

    it_user68583 - PeerSpot reviewerit_user68583 (e-Commerce Solution Architect at TATA Consultancy Services)
    Real User

    All valid points here. I've been partial to Demandware because of what comes out of the box, thereby scaling down the actual development effort. Also, because of it's nature, it's easier to make changes without necessarily involving IT. It all comes down to your vision for the site. Not just for now, but for the foreseeable future.

    it_user11016 - PeerSpot reviewerit_user11016 (Marketing at a retailer with 51-200 employees)
    Vendor

    Do you know any more about the site? It's quite difficult to answer without
    knowing more about what they're looking to achieve.

    I'm a massive fan of Magento Enterprise because it's a very extendable
    platform, that, as long as you have the right partner - can be scaled as
    much as you need it to. I also like the way that you're not paying through
    the roof immediately and you can pay to add in functionality as you need
    it. Lots of big retailers are moving onto the Magento platform at the
    moment as well.

    Demandware is very enterprise-level, so it's definitely scalable - but it's
    also very expensive.

    They both have their advantages - DW has a number of features built-in, but
    Mage Enterprise has a much bigger developer following and has a lot more
    enterprise-suitable modules too.

    Happy to go into more detail on this if you need me too.

    Paul

    it_user136839 - PeerSpot reviewerit_user136839 (Architect at a tech services company with 51-200 employees)
    Real User

    Hi,
    I would recommend using demandware as out of the box you get a scalable solution. However the custom changes you make may broke the scalability, but there are built in tools, so you are able to make assessment on the performance and work towards to improve it. DW are responsible for the scalability of the infrastructure and you do not have to worry about that.

    The good points are that site internationalization are offered in several ways, and the most important thing is what the business needs and what are the requirements, after that is easy development job. As well there a re a lot of ready cartridges, which can be easily implement for different 3rd parties.

    Questions from the Community
    Top Answer:The customization capabilities of Adobe Commerce are great.
    Top Answer:The hardware requirements of the tool should be made better, as it is a solution that is very heavy on the servers, and it makes it expensive to host many servers.
    Top Answer:The solution is useful in the area of e-commerce.
    Top Answer:There could be more product integration in the ERP space, similar to SAP and Aruba. They could develop this feature by taking advantage of their robust ecosystem.
    Ranking
    3rd
    out of 73 in eCommerce Platforms
    Views
    3,476
    Comparisons
    2,640
    Reviews
    5
    Average Words per Review
    661
    Rating
    7.6
    1st
    out of 73 in eCommerce Platforms
    Views
    5,578
    Comparisons
    3,148
    Reviews
    12
    Average Words per Review
    514
    Rating
    8.3
    Comparisons
    Also Known As
    Magento, EPiServer Digital Commerce
    Demandware
    Learn More
    Adobe
    Video Not Available
    Overview

    Adobe Commerce offers IT teams a versatile solution to effortlessly launch personalized commerce experiences while ensuring security and speed, all without starting from scratch. It provides a solid foundation of commerce functionality that allows businesses to swiftly enter the market with confidence. With pre-configured composable services, businesses can easily deploy and integrate these services to enhance their commerce foundation. The platform also supports the creation and integration of secure and scalable applications that extend native capabilities and seamlessly integrate with third-party solutions in a serverless PCI-compliant environment. Thanks to App Builder tools, customization becomes more accessible, reducing the overall cost of ownership.

    For commerce teams, Adobe Commerce provides a dynamic platform that adapts as customer needs evolve. It enables omnichannel personalization through commerce data, delivering personalized content, promotions, recommendations, and site search through advanced AI and machine learning. This translates to an increased reach to new markets, brands, or business models. The platform empowers users with business-specific, user-friendly tools infused with AI capabilities, thereby enhancing marketing and merchandising efforts. Moreover, businesses can expand their commerce capabilities further by choosing from a vast array of free and premium apps and extensions available in the Commerce Marketplace, covering everything from back-office integrations to customer experience solutions, making it a comprehensive and flexible commerce solution.

    Salesforce Commerce Cloud is a cloud-based, agile, scalable, and secure eCommerce platform designed to create a seamless customer experience and help your organization drive sales, convert more customers, and increase productivity and engagement. Salesforce Commerce Cloud is a part of Salesforce Digital 360, an integrated platform allowing you to sell and engage with your audience across digital channels.

    Salesforce Commerce Cloud Features

    Salesforce Commerce Cloud has many valuable key features. Some of the most useful ones include:

    • Commerce cloud digital
    • Storefront reference architecture
    • Commerce cloud endless aisle
    • Commerce portals
    • Order management
    • Commerce platform

    Salesforce Commerce Cloud Benefits

    There are several benefits to implementing Salesforce Commerce Cloud. Some of the biggest advantages the solution offers include:

    • Scalability: Salesforce Commerce Cloud makes it easy for you to seamlessly scale and handle traffic spikes, along with any other unforeseen events.
    • Unified commerce: You can benefit by connecting the customer’s entire shopping experience via digital channels – from marketing to successful purchase and retention campaigns. In addition, you can personalize a customer’s journey to add relevant product recommendations.
    • Mobile optimization: Salesforce Commerce Cloud takes a mobile-first approach, providing a mobile-optimized eCommerce store with a user-friendly interface to attract and retain customers in order to make their shopping experience pleasant and friction-free.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

    A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”

    PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

    Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

    Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”


    Sample Customers
    Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.
    Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
    Top Industries
    REVIEWERS
    Retailer20%
    Computer Software Company20%
    Manufacturing Company20%
    Insurance Company10%
    VISITORS READING REVIEWS
    Educational Organization70%
    Computer Software Company6%
    Retailer3%
    Manufacturing Company2%
    REVIEWERS
    Computer Software Company44%
    Comms Service Provider22%
    Retailer11%
    Non Tech Company11%
    VISITORS READING REVIEWS
    Educational Organization56%
    Computer Software Company8%
    Retailer4%
    Manufacturing Company3%
    Company Size
    REVIEWERS
    Small Business77%
    Midsize Enterprise8%
    Large Enterprise15%
    VISITORS READING REVIEWS
    Small Business8%
    Midsize Enterprise73%
    Large Enterprise19%
    REVIEWERS
    Small Business46%
    Midsize Enterprise21%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise59%
    Large Enterprise30%
    Buyer's Guide
    Adobe Commerce vs. Salesforce Commerce Cloud
    May 2024
    Find out what your peers are saying about Adobe Commerce vs. Salesforce Commerce Cloud and other solutions. Updated: May 2024.
    771,862 professionals have used our research since 2012.

    Adobe Commerce is ranked 3rd in eCommerce Platforms with 25 reviews while Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews. Adobe Commerce is rated 8.2, while Salesforce Commerce Cloud is rated 7.8. The top reviewer of Adobe Commerce writes "An extremely flexible and highly scalable platform offering exceptional customer support to its users". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". Adobe Commerce is most compared with SAP Commerce Cloud, Shopify, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud, whereas Salesforce Commerce Cloud is most compared with SAP Commerce Cloud, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce. See our Adobe Commerce vs. Salesforce Commerce Cloud report.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.