Buyer's Guide
eCommerce Platforms
November 2022
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Aaron Maema - PeerSpot reviewer
SAP Hybris Developer at a retailer with 10,001+ employees
Real User
Top 10
Excellent, scalability, functionality, and flexibility; but, the price could be reduced
Pros and Cons
  • "The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
  • "It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."

What is our primary use case?

We are now using it as a customer front. We will be using it as a catalog base, and all of the other engines will be independent of Hybris Commerce. Hybris Commerce will be used as a catalog to reach our customers, but the backend will be completely different, mainly in the retail sector.

What is most valuable?

The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution. They are both excellent, and you can easily customize them.

The integration side of it with Hybris OCC to integrate with other systems is also effective. That's also a useful feature. It primarily has a lot of features that provide a significant advantage, and it's very good.

It's out of the box, it's a new spectrum.

It's good, but it depends on how you are customizing it to your benefit. It depends on your business objective and your angle, and how you want to go about it.

It's flexible, you can do anything with it.

I don't have any issues with the interface.

What needs improvement?

The price could be improved. It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento. 

It can be tricky to support other features that are inside customization.

For how long have I used the solution?

I have been using SAP Hybris Commerce since 2017.

I used to work with versions 6.4, 6.5, 1811, and now 2011.

What do I think about the stability of the solution?

It's stable, especially when you're running it on AWS.

What do I think about the scalability of the solution?

We have the auto-scaling packages. 

The entire framework of AWS's private network makes it simple for us. It's quite good. It's all about where you're hosting it.

I don't know how many users we have, but it's a lot.

How are customer service and support?

Technical support is adequate, particularly on the paid version. Having a consultant to help us is a good thing. To be honest, it depends on the user's question or issue when calling in for normal support. It is determined by the complexity of the issues.

How was the initial setup?

From my perspective, it's going to be extremely complicated for a new person who doesn't know, but it depends on how you build it, and how you run your own build in order to set it up. 

I wouldn't call it complicated. It's quite simple when you have the knowledge.

When you've been doing something for a long time, it becomes easier over time.

The deployment time depends on the size. The first initial deployment, is about three hours, depending on the data size, but after that, it's quite quick, mainly one hour.

What about the implementation team?

The implementation was done in-house. We do everything ourselves.

What's my experience with pricing, setup cost, and licensing?

I don't know the cost, but it can be expensive.

What other advice do I have?

It's a good product in terms of scalability, functionality, and flexibility. The market should shift toward SAP Commerce. Without a doubt.

I would rate SAP Hybris Commerce a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Oscar Del Ama - PeerSpot reviewer
Deputy CEO at Pedro Garcia
Real User
Top 5Leaderboard
Beneficial presentation layout, easy to use, but data analysis could improve
Pros and Cons
  • "The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."
  • "The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better."

What is our primary use case?

Magento is used as an eCommerce platform.

What is most valuable?

The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly.

What needs improvement?

The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better.

Magento should have a totally SaaS solution that is cloud-based instead of memory-based. Additionally, there should be guaranteed updates on an annual basis. Salesforce Commerce Cloud has these features and that is why they are popular.

For how long have I used the solution?

I have been using Magento for approximately six years.

What do I think about the stability of the solution?

We were using Magento subversion one, and then we chose not to go forward with Magento phase two because our understanding was that the new platform of Magento two was not as stable as one was. We are now switching from Magento to Salesforce Commerce Cloud.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

The technical support has to go to a partner company, it is not directly related to Magento. It has to go to the development company and depending on that development companies ability will determine the level of support you receive. Partnering with a good company is important for support.

What's my experience with pricing, setup cost, and licensing?

The price of the solution currently does not make sense because there are too many platforms that are very low scale, easy to use, and plug and play, such as Shopify or WooCommerce. These platforms are really easy to start with. If you are a starter company, it does not make sense to go with Magento. If you are a large company, you would want a higher scalability solution, such as Salesforce Commerce Cloud.  

At the moment, Magento is stuck in the middle of a nobody-wants-me market. 

Which other solutions did I evaluate?

We are currently evaluating Salesforce Commerce Cloud to replace Magento.

What other advice do I have?

I rate Magento a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
eCommerce Platforms
November 2022
Get our free report covering SAP, Adobe, Oracle, and other competitors of Salesforce Commerce Cloud. Updated: November 2022.
655,113 professionals have used our research since 2012.