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Oracle Commerce Cloud vs Salesforce Commerce Cloud comparison

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Featured Review
Buyer's Guide
eCommerce Platforms
July 2022
Find out what your peers are saying about SAP, Salesforce, Adobe and others in eCommerce Platforms. Updated: July 2022.
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of Oracle Commerce Cloud are it provides all sorts of administrative essentials for our commerce. It helps deliver products from production from the supplier to the customer."

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"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience.""The implementation team can customise the implementation to customer needs.""I find the reports to be the solution's most valuable feature.""I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good.""The features that are core to Salesforce including documentation and the variety of integrations available are most valuable.""The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution.""The filters are very useful, and easy to customize. it's very easy to operate.""It has a customizable checkout experience, customizable homepage, everything can be customized."

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Cons
"Oracle Commerce Cloud could improve the accessibility features."

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"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature.""If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit.""There is always room for improvement with any solution.""The solution is expensive.""The solution should have more and faster reporting, as well as better performance.""This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI.""There is space to have better communication with other kinds of platforms.""It is similar to ATG, but some features can be exchanged between the 2."

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Pricing and Cost Advice
Information Not Available
  • "There are no significant upfront license costs."
  • "Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
  • "The licensing works on a per-user basis."
  • "Salesforce is not a cheap solution."
  • "The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."
  • More Salesforce Commerce Cloud Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features of Oracle Commerce Cloud are it provides all sorts of administrative essentials for our commerce. It helps deliver products from production from the supplier to the… more »
    Top Answer:Oracle Commerce Cloud could improve the accessibility features.
    Top Answer:We are using Oracle Commerce Cloud to create our POS agent administrators and customer shopping sites.
    Top Answer:The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new… more »
    Top Answer:The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we… more »
    Top Answer:Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature.
    Ranking
    8th
    out of 54 in eCommerce Platforms
    Views
    1,634
    Comparisons
    1,409
    Reviews
    1
    Average Words per Review
    270
    Rating
    7.0
    2nd
    out of 54 in eCommerce Platforms
    Views
    3,582
    Comparisons
    2,271
    Reviews
    9
    Average Words per Review
    865
    Rating
    8.3
    Comparisons
    Also Known As
    Commerce Cloud
    Demandware
    Learn More
    Overview

    Oracle Commerce Cloud is a unified SaaS solution that helps commerce professionals to innovate quickly, with the ability to deliver connected, personalized experiences and drive customer engagement, sales, and loyalty across channels. Oracle Commerce Cloud includes a rich set of out-of-the-box applications encompassing administration, customer support, and web storefront capabilities. Backed by a set of RESTful APIs, each of the applications allows the integration of Commerce Cloud features into other applications and channels.

    Oracle Commerce Cloud Features

    Oracle Commerce Cloud has many valuable key features. Some of the most useful ones include:

    • Product browsing and discovery
    • Advanced product search including guided search
    • Promotions and discounts
    • Personalized content and offers
    • Personalized product recommendations based on advanced AI technologies
    • Multiple payment methods including loyalty points and split payments
    • Multiple ship-to destinations including buy online and pick up in store
    • Sharable wish lists
    • User profile management
    • Business account management (B2B)
    • Account-specific catalogs and pricing (B2B)
    • Order approval and spending limits (B2B)
    • Scheduled recurring orders (B2B)
    • Support for 40+ languages and 60+ currencies

    Oracle Commerce Cloud Benefits

    There are several benefits to implementing Oracle Commerce Cloud. Some of the biggest advantages the solution offers include:

    • Customizable and extensible: Using Oracle Commerce Cloud, storefront designers are able to create page layouts, branding, and content via the drag-and-drop Design Studio in the Oracle Commerce Cloud administration tool to define the shopper experience.
    • Custom widgets: The solution offers custom widgets which enable you to extend your shopper experience to include features such as advanced product configuration, and advanced visualization techniques like new payment schemes, augmented reality, third-party content and product reviews, as well as chatbot capabilities.
    • Unified administration tool: Oracle Commerce Cloud has a unified administration tool that consolidates all site management features into a single, easy-to-use web-based interface. This tool can help you do things like manage catalogs, pricing, promotions, and media, create A/B tests to determine the most effective content and offers, configure and manage extensions and webhooks to extend your business logic, and much more.
    • Commerce Cloud Agent Console: With this tool, customer service representatives can act on behalf of customers. By using the agent console, service representatives can create, search for, and update orders. In addition, they can complete orders started in other channels, cancel orders, and manage returns and exchanges easily.
    • Extensibility, integration, and headless architectures: Oracle Commerce Cloud was designed to be flexible, extensible, and easy to integrate at every level of the technology stack.
    • API-first platform: Every single feature in Oracle Commerce Cloud is available through the API — from all the features in the storefront, to site creation and management, to customer service capabilities like order and account management. By using Oracle Commerce Cloud APIs, you can incorporate storefront, administration, and customer service functionalities into any channel or application.
    • Server-side extensions: Users can extend Oracle Commerce Cloud business logic by creating business functions and REST endpoints. Moreover, extensions can be written in JavaScript using the industry-standard Node.js platform and can be uploaded to Oracle Commerce Cloud to run in a secure, managed PCI-compliant environment.

    Salesforce Commerce Cloud is a cloud-based, agile, scalable, and secure eCommerce platform designed to create a seamless customer experience and help your organization drive sales, convert more customers, and increase productivity and engagement. Salesforce Commerce Cloud is a part of Salesforce Digital 360, an integrated platform allowing you to sell and engage with your audience across digital channels.

    Salesforce Commerce Cloud Features

    Salesforce Commerce Cloud has many valuable key features. Some of the most useful ones include:

    • Commerce cloud digital
    • Storefront reference architecture
    • Commerce cloud endless aisle
    • Commerce portals
    • Order management
    • Commerce platform

    Salesforce Commerce Cloud Benefits

    There are several benefits to implementing Salesforce Commerce Cloud. Some of the biggest advantages the solution offers include:

    • Scalability: Salesforce Commerce Cloud makes it easy for you to seamlessly scale and handle traffic spikes, along with any other unforeseen events.
    • Unified commerce: You can benefit by connecting the customer’s entire shopping experience via digital channels – from marketing to successful purchase and retention campaigns. In addition, you can personalize a customer’s journey to add relevant product recommendations.
    • Mobile optimization: Salesforce Commerce Cloud takes a mobile-first approach, providing a mobile-optimized eCommerce store with a user-friendly interface to attract and retain customers in order to make their shopping experience pleasant and friction-free.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

    A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”

    PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

    Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

    Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”


    Offer
    Learn more about Oracle Commerce Cloud
    Learn more about Salesforce Commerce Cloud
    Sample Customers
    Moleskine, Corello, The Vermont Country Store, Team Sportia
    Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company37%
    Comms Service Provider14%
    Retailer9%
    Wholesaler/Distributor5%
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider15%
    Retailer8%
    Energy/Utilities Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise70%
    REVIEWERS
    Small Business53%
    Midsize Enterprise21%
    Large Enterprise26%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise13%
    Large Enterprise66%
    Buyer's Guide
    eCommerce Platforms
    July 2022
    Find out what your peers are saying about SAP, Salesforce, Adobe and others in eCommerce Platforms. Updated: July 2022.
    621,593 professionals have used our research since 2012.

    Oracle Commerce Cloud is ranked 8th in eCommerce Platforms with 1 review while Salesforce Commerce Cloud is ranked 2nd in eCommerce Platforms with 9 reviews. Oracle Commerce Cloud is rated 7.0, while Salesforce Commerce Cloud is rated 8.4. The top reviewer of Oracle Commerce Cloud writes "Provides administrative essentials, scalable, but stability could improve". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "Offers a customizable checkout experience, customizable homepage - everything can be customized". Oracle Commerce Cloud is most compared with Oracle ATG, Oracle iStore, Magento, SAP Hybris Commerce and Shopify, whereas Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Magento, Oracle ATG, HCL Digital Commerce and Microsoft Commerce Server.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.