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Microsoft Dynamics CRM Reviews

Vendor: Microsoft
3.9 out of 5
Badge Ranked 1
1,707 followers
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What is Microsoft Dynamics CRM?

Featured Microsoft Dynamics CRM reviews

Microsoft Dynamics CRM mindshare

As of June 2025, the mindshare of Microsoft Dynamics CRM in the CRM Customer Engagement Centers category stands at 24.7%, down from 25.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM Customer Engagement Centers

PeerResearch reports based on Microsoft Dynamics CRM reviews

TypeTitleDate
CategoryCRM Customer Engagement CentersJun 21, 2025Download
ProductReviews, tips, and advice from real usersJun 21, 2025Download
ComparisonMicrosoft Dynamics CRM vs Salesforce Service CloudJun 21, 2025Download
ComparisonMicrosoft Dynamics CRM vs ServiceNow Customer Service ManagementJun 21, 2025Download
ComparisonMicrosoft Dynamics CRM vs Oracle Fusion ServiceJun 21, 2025Download
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Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Government
10%
Manufacturing Company
8%
Comms Service Provider
5%
Educational Organization
5%
University
4%
Healthcare Company
4%
Construction Company
4%
Retailer
3%
Real Estate/Law Firm
3%
Energy/Utilities Company
3%
Insurance Company
3%
Non Profit
3%
Hospitality Company
2%
Performing Arts
2%
Wholesaler/Distributor
2%
Media Company
2%
Legal Firm
2%
Consumer Goods Company
2%
Transportation Company
1%
Pharma/Biotech Company
1%
Recreational Facilities/Services Company
1%
Mining And Metals Company
1%
Logistics Company
1%
Outsourcing Company
1%
Marketing Services Firm
1%

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Microsoft Dynamics CRM reviews

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PeerSpot user
CISO at a financial services firm with 501-1,000 employees
Verified user of Microsoft Dynamics CRM
Apr 4, 2025
Intuitive interface and robust security features improve customer data management while advanced training materials enhance user experience

Pros

"The stability of the solution is high."

Cons

"The pricing of Microsoft Dynamics CRM can be complex due to Microsoft's complicated licensing model."
DM
Head of Digital Transformation at Simplified Consulting
Verified user of Microsoft Dynamics CRM
Apr 4, 2025
Integration with email and automation features has improved our sales efficiency

Pros

"The most valuable feature of Microsoft Dynamics CRM is its integration with Outlook and other Microsoft products like Microsoft 365, which includes emails, Teams, and SharePoint."

Cons

"Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly."
Find out what your peers are saying about Microsoft Dynamics CRM. Updated May 2025
858,327 professionals have used our research since 2012.
Pawel-Gawronski - PeerSpot user
Enterprise Architect at BEC
Verified user of Microsoft Dynamics CRM
Oct 21, 2024
Streamlining resource management and improving project insights with helpful support

Pros

"The deployment of Microsoft Dynamics CRM is easy because it's a software as a service, which eliminates the need to deploy anything in our data center."

Cons

"The UI/UX needs improvement as it is not intuitive from day one. "
Govind Narasimhan - PeerSpot user
Senior Enterprise Architect at a tech consulting company with 10,001+ employees
Verified user of Microsoft Dynamics CRM
Sep 2, 2024
Useful for customer engagement, contact management, opportunity management, and order management

Pros

"For me, the most helpful functionalities in Microsoft Dynamics CRM are customer engagement, contact management, opportunity management, and order management. The service management features, including ticket management and handling complaints from the call center, are also very useful. One of the key benefits is the faster time to market, as it allows for quicker product delivery and better customer management. The tool also improves customer interaction through the service center, leading to better adherence to KPIs. "

Cons

"The tool should be micro-services-based. If it's not already implemented, the architecture could be enhanced by transitioning to a microservices-based model. This would allow each module to be managed independently, reducing downtime and enabling teams to work autonomously on specific services. "
Arun Srivastav - PeerSpot user
CEO at Planfirma Technologies Private Limited
Verified user of Microsoft Dynamics CRM
Feb 28, 2024
Easy to use and integrates well with emails, WhatsApp, and SMS gateways

Pros

"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."

Cons

"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
PeerSpot user
Data Scientist at a financial services firm with 11-50 employees
Verified user of Microsoft Dynamics CRM
Jan 6, 2025
Has increased speed and the ability to customize fields

Pros

"The CRM is very fast, with customization and integration options, and easy migration."

Cons

"Previously, I used Dynamics, but it did not suit me, so I changed the CRM last year."
Amjad Edris - PeerSpot user
Technical Support Engineer at Netco Security Solutions
Verified user of Microsoft Dynamics CRM
Jul 30, 2024
Easy to process and store data, fetch and execute commands

Pros

"Working with all Microsoft products from one platform is very useful."

Cons

"The UI and GUI could be improved."
Cirvesh-Daga - PeerSpot user
Director at T-Systems International GmbH
Verified user of Microsoft Dynamics CRM
Feb 26, 2024
Intuitive UI, streamlines customer service and support tasks but lacks predictive automation capabilities

Pros

"The support is brilliant. All OEMs are pretty helpful. "

Cons

"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability. "