HubSpot CRM Reviews

HubSpot CRM plays an important role in lead generation and client acquisition for companies. Some organizations report good ROI and have continued using it for several years. Others note the necessity of alignment with business processes for true value. ROI varies by usage and investment. While some are pleased with cost efficiency and data security, comparisons with other CRM tools reveal similar returns, with efficiency improvements mentioned at 10% to 15%.

HubSpot CRM offers a flexible pricing structure with both free and paid versions. Many enterprise users note the costs are user-based, with options for annual or monthly subscriptions. While some appreciate the affordability compared to Freshsales and Salesforce, others find the higher-tier packages expensive for small teams. The paid version can become costly depending on the additional features selected. Setup costs are generally reasonable, but improvements in pricing could enhance value.

• "If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."
• "The pricing is in a midrange if you line up the marketing tools."
• "We are using HubSpot CRM’s free version."

Organizations primarily use HubSpot CRM for managing sales, opportunity cycles, and marketing automation. It assists in tracking sales opportunities, lead generation, contact management, and client interactions. Users benefit from features such as pipeline forecasting, email campaigns, and sales funnel management. HubSpot CRM facilitates seamless integration with tools like Salesforce and Aircall, providing insights into customer behavior and communication strategies. It supports marketing efforts, allowing users to create blog posts, host websites, and monitor performance metrics.

HubSpot CRM's customer service and support are frequently praised for being proactive, responsive, and accommodating, often rated highly by users. Many organizations find technical support to be efficient and helpful, though some suggest room for improvement in agent availability. Users appreciate the quick, informative responses and the community forum's resources. Challenges mainly arise when direct access is needed, but the accessibility of account representatives is valued.

HubSpot CRM's initial setup is commonly described as straightforward and user-friendly. Many users report a simple installation process, with deployment times varying based on organizational complexity. Some technical assistance may be required, particularly for DNS records, but non-technical users can manage it post-setup. Users appreciate the intuitive interface, although more intricate setups, involving multiple sales workflows or integrations, can extend the deployment timeline. Overall, they find the setup manageable and well-supported.

HubSpot CRM is recognized for its adaptability across various organization sizes. It efficiently serves both small and large groups with a user-friendly interface. While particularly scalable in marketing, it occasionally requires integration with other platforms for full CRM capabilities. Many organizations attest to its ability to support large user bases without difficulty, although some mention complexities in certain features. Despite potential limitations, it is a robust choice for varied business needs.

Users consistently find HubSpot CRM stable and reliable, with high availability. They report no major bugs, crashes, or downtime. Some rate its stability a perfect ten, while others suggest slight room for improvement. Integration with other systems like Google Calendar works seamlessly, serving team and company needs. Occasional delays are noted when updating lists, but workflows and webhooks function smoothly. Stability ratings usually range from eight to ten out of ten.