HubSpot CRM vs Vtiger CRM comparison

HubSpot and Vtiger are both solutions in the CRM category. HubSpot is ranked #6 with an average rating of 8.4, while Vtiger is ranked #34 with an average rating of 7.0. HubSpot holds a 2.3% mindshare in CRM, compared to Vtiger’s 0.7% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

HubSpot CRM

Read 47 HubSpot CRM reviews

983 Views
670 Comparison Views

98% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

355 Views
177 Comparison Views

100% willing to recommend

HubSpot CRM

Vtiger CRM

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Executive SummaryUpdated on Dec 19, 2024

Vtiger CRM and HubSpot CRM are competing in the customer relationship management category. HubSpot CRM generally appears to have the upper hand due to its extensive feature set, ease of deployment, and higher potential ROI.

Features: Vtiger CRM offers high customizability, integration capabilities, and comprehensive service modules suited for small to medium businesses. HubSpot CRM includes a wide array of marketing and sales automation features, a user-friendly design, and supports rapid adoption, making it a holistic solution.

Ease of Deployment and Customer Service: Vtiger CRM supports both on-premise and cloud-based setups, with customer service that is structured but less immediately accessible. HubSpot CRM, being cloud-based, allows quick deployment with highly responsive customer service that facilitates onboarding.

Pricing and ROI: Vtiger CRM has a lower initial setup cost beneficial for smaller enterprises, with ROI depending on customization levels. HubSpot CRM, though requiring a higher initial expenditure, offers significant ROI through its integrative capabilities and efficiency in enhancing sales and marketing operations.

To learn more, read our detailed HubSpot CRM vs. Vtiger CRM Report (Updated: April 2025).

Buyer's Guide

HubSpot CRM vs. Vtiger CRM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HubSpot CRM

Ranking in CRM

6th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Vtiger CRM

Ranking in CRM

34th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Sales Force Automation (11th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of HubSpot CRM is 2.3%, up from 2.1% compared to the previous year. The mindshare of Vtiger CRM is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Charles Dickens

President at iCIO, Inc

Effortlessly manage relationships with seamless contact data integration

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"HubSpot CRM's most valuable features are that it is straightforward and it gives us most of the things that we need and it is easy to onboard with it. You don't need specific integrations with IT, which is very good. The learning curve for HubSpot CRM is quite easy."

"It's highly reliable, and the flexibility it offers is noteworthy."

"The feature that I find valuable is the customer 360-degree view and the marketing automation."

"The setup is very easy."

"HubSpot CRM helps our company to organize and track a high number of leads easily."

"HubSpot's customer service is excellent and fast."

"The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have."

"HubSpot is one of the best tools that is free, helping me start quickly."

More HubSpot CRM pros

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"There is a limitation with the integration with other tools or workflows."

"Certain stability issues could be automatically addressed through automation measures that would ensure absolute stability."

"In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future."

"I believe it's tailored for companies that are well-lined up for inbound sales. They have rich content, and they can generate leads and capture leads on all the channels and websites, but if you are focusing on or depending on outbounds, it lacks the capabilities that are being offered by companies that focus on outreach, such as Salesloft or Outreach. It mainly lacks cadences for salespeople."

"They need better UX or templates to change the mood or the look and feel."

"This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules."

"Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way."

"Sometimes, the usability is not intuitive."

More HubSpot CRM cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"There are a few licensing payment models, such as annual or monthly. The solution is modular, which means that if you need a specific capability or function within the organization, you can purchase it specifically and you don't have to purchase something that is only utilized by 20 percent of the organization."

"The price of HubSpot CRM is expensive."

"HubSpot CRM has a free version, which is why small companies prefer it. The paid version of this software needs to be priced better."

"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."

"We use a paid version of Hubspot and we have an annual license."

"The cost of HubSpot CRM is less than the cost of Freshsales."

"HubSpot CRM is affordable."

"The price of the solution could improve because it is expensive."

More HubSpot CRM pricing and cost advice

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Comms Service Provider

12%

Government

12%

Financial Services Firm

Educational Organization

62%

Real Estate/Law Firm

Computer Software Company

Logistics Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

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What is your primary use case for HubSpot CRM?

I primarily use the solution for CRM.

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What do you like most about Vtiger CRM?

The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.

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What is your experience regarding pricing and costs for Vtiger CRM?

The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand,...

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What needs improvement with Vtiger CRM?

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Compared 68% of the time

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Compared 33% of the time

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Product Reports

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HubSpot CRM

April 2025

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Buyer's Guide

CRM

May 2025

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Also Known As

No data available

Vtiger Sales CRM

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

HubSpot CRM vs. Vtiger CRM

April 2025

Free Report: HubSpot CRM vs. Vtiger CRM

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