HubSpot CRM vs Vtiger CRM comparison

HubSpot and Vtiger are both solutions in the CRM category. HubSpot is ranked #5 with an average rating of 8.3, while Vtiger is ranked #45. HubSpot holds a 1.6% mindshare in CRM, compared to Vtiger’s 0.8% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

HubSpot CRM

Read 49 HubSpot CRM reviews

1,350 Views
1,283 Comparison Views

98% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

583 Views
531 Comparison Views

100% willing to recommend

HubSpot CRM

Vtiger CRM

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Executive SummaryUpdated on Dec 19, 2024

Vtiger CRM and HubSpot CRM are competing in the customer relationship management category. HubSpot CRM generally appears to have the upper hand due to its extensive feature set, ease of deployment, and higher potential ROI.

Features: Vtiger CRM offers high customizability, integration capabilities, and comprehensive service modules suited for small to medium businesses. HubSpot CRM includes a wide array of marketing and sales automation features, a user-friendly design, and supports rapid adoption, making it a holistic solution.

Ease of Deployment and Customer Service: Vtiger CRM supports both on-premise and cloud-based setups, with customer service that is structured but less immediately accessible. HubSpot CRM, being cloud-based, allows quick deployment with highly responsive customer service that facilitates onboarding.

Pricing and ROI: Vtiger CRM has a lower initial setup cost beneficial for smaller enterprises, with ROI depending on customization levels. HubSpot CRM, though requiring a higher initial expenditure, offers significant ROI through its integrative capabilities and efficiency in enhancing sales and marketing operations.

To learn more, read our detailed HubSpot CRM vs. Vtiger CRM Report (Updated: September 2025).

Buyer's Guide

HubSpot CRM vs. Vtiger CRM

September 2025

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Helped 869,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HubSpot CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Vtiger CRM

Ranking in CRM

45th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Sales Force Automation (17th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of HubSpot CRM is 1.6%, down from 1.7% compared to the previous year. The mindshare of Vtiger CRM is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
HubSpot CRM	1.6%
Vtiger CRM	0.8%
Other	97.6%

CRM

Featured Reviews

Charles Dickens

President at iCIO, Inc

Effortlessly manage relationships with seamless contact data integration

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool is user-friendly."

"The features are superior, as few others can reach that level."

"The most valuable feature of HubSpot CRM is the forms."

"The solution is easy to use and easy to implement."

"The solution's greatest value lies in its online capability in terms of web content creation."

"HubSpot CRM helps our company to organize and track a high number of leads easily."

"HubSpot's customer service is excellent and fast."

"When we cannot dedicate a lot of time to each of these, in terms of research and support, it helps us automate some small things and provides opportunities."

More HubSpot CRM pros

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it."

"There is no option to remove duplicate constant contacts."

"There is a limitation with the integration with other tools or workflows."

"An area to be improved in HubSpot CRM is its customization capabilities."

"When the system fails to load data, the error messages are not user-friendly and can be confusing."

"Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way."

"Sometimes, the usability is not intuitive. There is a lot of work required to set it up the way I like."

"The mobile application for HubSpot CRM could improve. There are a lot of weaknesses and limitations. Salesforce.com's mobile application is much better."

More HubSpot CRM cons

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

Pricing and Cost Advice

"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."

"There is a cost for the solution. However, I am not aware of the price."

"We are using HubSpot CRM’s free version."

"The pricing is reasonable."

"There are a few licensing payment models, such as annual or monthly. The solution is modular, which means that if you need a specific capability or function within the organization, you can purchase it specifically and you don't have to purchase something that is only utilized by 20 percent of the organization."

"The price of the solution could improve because it is expensive."

"We use a paid version of Hubspot and we have an annual license."

"The price of HubSpot CRM is expensive."

More HubSpot CRM pricing and cost advice

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

"We are using the free open-source version of Vtiger CRM."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Performing Arts

11%

Comms Service Provider

10%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	5
Large Enterprise	8

No data available

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

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What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

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What is your primary use case for HubSpot CRM?

We are a user of HubSpot CRM. We are not a customer because we use all the free modules of HubSpot CRM over the last years that we have used it. Because the CRM is free, we use the CRM. HubSpot CRM...

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Product Reports

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HubSpot CRM

September 2025

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CRM

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Also Known As

No data available

Vtiger Sales CRM

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

HubSpot CRM vs. Vtiger CRM

September 2025

Free Report: HubSpot CRM vs. Vtiger CRM

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