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HubSpot CRM vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
HubSpot CRM boosts lead generation and revenue, with varying ROI and valued for efficiency, automation, and data security.
Sentiment score
6.8
Users report enhanced productivity, efficiency, and ROI with monday.com, citing time savings, workflow improvements, and project management optimization.
 

Customer Service

Sentiment score
7.0
Users commend HubSpot CRM's timely support, though improvements like live agents and self-help access are needed for some.
Sentiment score
7.4
Monday.com's customer service is responsive and professional, though users seek more personalized support and improved live chat options.
There is always an account rep that's available, and there is a technical account rep that is available for every account.
Sr Director of Global Inside Sales at a consultancy with 11-50 employees
Part of it is different language use, and while that's okay, it wasn't immediately evident where to find help, verify, or submit a question and get responses.
President at iCIO, Inc
HubSpot's customer service is excellent and fast.
Customer Success Manager Latam at ElectroNeek
I would rate their customer service a ten.
Head of Financial Team at resolutte
 

Scalability Issues

Sentiment score
7.4
HubSpot CRM is scalable for all company sizes, but some prefer pairing it with Salesforce for enhanced capabilities.
Sentiment score
8.0
Monday.com is scalable and customizable, suitable for various team sizes, but may be costly for smaller businesses.
Handling around 100 to 150 users is fine.
Director at Big Billion Ventures Pvt Ltd
HubSpot CRM is a scalable solution.
Founder at a marketing services firm with 1-10 employees
There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.
Sr Director of Global Inside Sales at a consultancy with 11-50 employees
 

Stability Issues

Sentiment score
8.5
HubSpot CRM is highly stable and reliable, with minor delays not affecting its excellent performance and integration capabilities.
Sentiment score
7.9
Monday.com is reliable with minimal outages, quickly resolved issues, and consistent performance, improving through updates and support.
 

Room For Improvement

HubSpot CRM needs improvements in customization, pricing, integration, UI, mobile app, support, automation, scalability, and subscription features.
Monday.com users desire enhanced customization, better tool integration, improved UI, faster performance, and a more intuitive mobile app.
A package covering everything in a particular area without requiring the entire purchase would be excellent.
President at iCIO, Inc
A better CRM can be achieved by providing more customization features.
Director at Big Billion Ventures Pvt Ltd
The response time is slow.
Founder | Technology Head at janusmaad.com
The need for a stable connection is critical as there are network issues that slow our processes down.
PM at Galaxy Software Services
I would like to have the ability to create more than two levels of subtasks in monday.com.
Project manager at WITS
 

Setup Cost

HubSpot CRM offers mid-range pricing with modular options but is criticized for limited advanced features and perceived high cost.
monday.com offers customizable project management, providing good value for enterprises, despite higher costs justified by features and scalability.
 

Valuable Features

HubSpot CRM is valued for its user-friendly design, seamless integrations, automation, customizable workflows, scalable features, and real-time reporting.
monday.com offers efficient project management with automation, customizable dashboards, visual tools, and real-time updates for enhanced team collaboration.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
Customer Success Manager Latam at ElectroNeek
The features are superior, as few others can reach that level.
Founder | Technology Head at janusmaad.com
The feature that I find valuable is the customer 360-degree view and the marketing automation.
Director at Big Billion Ventures Pvt Ltd
monday.com saves time and gets everyone on the same page within my team.
Head of Financial Team at resolutte
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
Project manager at WITS
monday.com makes it very easy to input any information.
PM at Galaxy Software Services
 

Categories and Ranking

HubSpot CRM
Ranking in CRM
5th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
No ranking in other categories
monday.com
Ranking in CRM
9th
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
227
Ranking in other categories
Project Portfolio Management (6th), Project Management Software (2nd), Marketing Management (7th), Opportunity Management (5th)
 

Mindshare comparison

As of December 2025, in the CRM category, the mindshare of HubSpot CRM is 1.2%, down from 1.7% compared to the previous year. The mindshare of monday.com is 1.3%, down from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
HubSpot CRM1.2%
monday.com1.3%
Other97.5%
CRM
 

Featured Reviews

Charles Dickens - PeerSpot reviewer
President at iCIO, Inc
Effortlessly manage relationships with seamless contact data integration
The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.
PW
Project manager at WITS
Effective project tracking enhances decision-making but requires improved subtask hierarchy
I would like to have the ability to create more than two levels of subtasks in monday.com. It was a significant challenge as I often wanted to make a task dependent on another group, but it was difficult. It would be more efficient if it were easier to establish dependencies across different groups.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Performing Arts
11%
Comms Service Provider
9%
Manufacturing Company
8%
Computer Software Company
9%
Manufacturing Company
8%
Government
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise5
Large Enterprise8
By reviewers
Company SizeCount
Small Business178
Midsize Enterprise25
Large Enterprise23
 

Questions from the Community

What do you like most about HubSpot CRM?
The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.
What is your experience regarding pricing and costs for HubSpot CRM?
The cost is about the same price, currently charged monthly.
What is your primary use case for HubSpot CRM?
We are a user of HubSpot CRM. We are not a customer because we use all the free modules of HubSpot CRM over the last years that we have used it. Because the CRM is free, we use the CRM. HubSpot CRM...
Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What do you like most about monday.com?
The product's initial setup phase was straightforward.
What needs improvement with monday.com?
If monday.com was cheaper, that would be better because it's quite expensive.
 

Comparisons

 

Overview

 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki
Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
Find out what your peers are saying about HubSpot CRM vs. monday.com and other solutions. Updated: December 2025.
879,259 professionals have used our research since 2012.