HubSpot CRM vs monday.com comparison

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HubSpot CRM

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Executive SummaryUpdated on Jan 11, 2026

monday.com and HubSpot CRM compete in project management and customer relationship management. Based on feature offerings, monday.com is more suitable for detailed team collaboration and project management, whereas HubSpot CRM excels in marketing and sales automation with extensive CRM functionalities.

Features: monday.com enhances team collaboration with features like detailed tracking, automation, and integration with tools such as Slack and Outlook. Its ease of setup and user-friendly interface make it adaptable for various project delivery environments. HubSpot CRM offers robust marketing automation, sales tracking, and customer segmentation capabilities. It integrates seamlessly with tools like Salesforce and Outlook, making it an effective CRM solution.

Room for Improvement: Users suggest enhancing monday.com’s performance speed and scalability for complex projects; improving notification systems is also recommended. HubSpot CRM would benefit from offering more customization options, reducing enterprise pricing, and enhancing integration capabilities to meet diverse user needs.

Ease of Deployment and Customer Service: Both platforms are predominantly deployed on public cloud infrastructure, providing flexibility for remote teams. monday.com offers an intuitive interface that reduces the need for extensive support, although some users report slower response times. HubSpot CRM is praised for its swift and effective support but could improve personalized solutions for complex queries.

Pricing and ROI: monday.com is generally seen as cost-effective for project management, offering positive ROI through time-saving automation. However, its higher tiers can be costly. HubSpot CRM's tiered pricing may be considered expensive for small teams but provides significant value in sales and marketing, with a strong sales automation focus for effective lead management. Both solutions offer good ROI when closely aligned with user needs in project management or CRM functions.

To learn more, read our detailed HubSpot CRM vs. monday.com Report (Updated: March 2026).

HubSpot CRM vs. monday.com

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.2

HubSpot CRM boosts lead generation and revenue, with varying ROI and valued for efficiency, automation, and data security.

Sentiment score

6.7

Monday.com boosts productivity by streamlining tasks and communication, improving efficiency, and saving time and costs across industries.

No quotes available

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Being able to auto-create, auto-close, and many other automated functions makes it easier to follow processes and make fewer mistakes.

Project Engineer at Unilever

We have about 14% of time savings on average on a given project and about 17 to 18% in cost savings as well.

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Vice President, Finance and Operations at Fruitist

It efficiently helps to centralize planning, tracking, and collaboration.

reviewer2794440

HITRUST and GRC Consultant at a consultancy with 11-50 employees

Customer Service

Sentiment score

7.0

Users commend HubSpot CRM's timely support, though improvements like live agents and self-help access are needed for some.

Sentiment score

7.4

Monday.com's support is praised for responsiveness and effectiveness, with occasional feedback on slow or impersonal service being infrequent.

HubSpot's customer service is excellent and fast.

MarianaPiñeres

Customer Success Manager Latam at ElectroNeek

Many users give it only a couple of minutes before moving on, so there should be ways for quick, direct access and follow-up, which is currently somewhat challenging.

Charles Dickens

President at iCIO, Inc

There is always an account rep that's available, and there is a technical account rep that is available for every account.

Kartikeya Prahlad

Sr Director of Global Inside Sales at a consultancy with 11-50 employees

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I would rate their customer service a ten.

FabioPereira1

Head of Financial Team at resolutte

monday.com is very cost-effective and it has great customer support.

Project Engineer at Unilever

We only had one issue with logging in a few months back and we were able to get on monday.com customer support and get the resolution for our issue within an hour, which was great.

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Vice President, Finance and Operations at Fruitist

Scalability Issues

Sentiment score

7.4

HubSpot CRM is scalable for all company sizes, but some prefer pairing it with Salesforce for enhanced capabilities.

Sentiment score

7.9

Monday.com scales from startups to enterprises, offering features and automation, though pricing may impact smaller businesses' affordability.

Handling around 100 to 150 users is fine.

Kamal Ahmad

Director at Big Billion Ventures Pvt Ltd

There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.

Kartikeya Prahlad

Sr Director of Global Inside Sales at a consultancy with 11-50 employees

HubSpot CRM is a scalable solution.

reviewer2396643

Founder at a marketing services firm with 1-10 employees

For more quotes and insights, download the HubSpot CRM report

Within about four to five months of rolling this out across teams, we got usage rates up to anywhere between 70 to 85% of members within each of the teams that we rolled out using monday.com on a daily basis or a few times a week.

Vice President, Finance and Operations at Fruitist

monday.com is very scalable because we can work with multiple projects at a time from different departments, and it can handle all of that.

For more quotes and insights, download the monday.com report

Project Engineer at Unilever

Stability Issues

Sentiment score

8.5

HubSpot CRM is highly stable and reliable, with minor delays not affecting its excellent performance and integration capabilities.

Sentiment score

7.9

Monday.com is reliable with minimal downtime, quickly resolving issues, making it a trusted platform for team management and tracking.

No quotes available

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We got on the phone with our rep and the IT support team and we were able to get our issues resolved within an hour.

Vice President, Finance and Operations at Fruitist

monday.com is very stable.

For more quotes and insights, download the monday.com report

Project Engineer at Unilever

Room For Improvement

HubSpot CRM needs improvements in customization, pricing, integration, UI, mobile app, support, automation, scalability, and subscription features.

Monday.com users desire better integrations, enhanced automation, customization, and improved mobile, reporting, and pricing features to address lags.

HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality.

Charles Dickens

President at iCIO, Inc

A better CRM can be achieved by providing more customization features.

Kamal Ahmad

Director at Big Billion Ventures Pvt Ltd

The response time is slow.

Parag Negi

Founder | Technology Head at janusmaad.com

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The need for a stable connection is critical as there are network issues that slow our processes down.

Alan Chiou

PM at Galaxy Software Services

I would like to have the ability to create more than two levels of subtasks in monday.com.

PAULINE Wanjiku

Project manager at WITS

More calculation capability within the columns.

For more quotes and insights, download the monday.com report

Project Engineer at Unilever

Setup Cost

HubSpot CRM offers mid-range pricing with modular options but is criticized for limited advanced features and perceived high cost.

Enterprise buyers find monday.com’s features and ROI justify its cost, recommending the pro plan for flexibility and functionality.

No quotes available

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It is quite expensive.

FabioPereira1

Head of Financial Team at resolutte

The basic, standard, and pro plans range from $12 to $24 per user per month.

Kavya S

Data Engineer at a outsourcing company with 201-500 employees

For more quotes and insights, download the monday.com report

Valuable Features

HubSpot CRM is valued for its user-friendly design, seamless integrations, automation, customizable workflows, scalable features, and real-time reporting.

Monday.com boosts productivity with automation, customizable dashboards, integration, and user-friendly features for task management and collaboration.

HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.

MarianaPiñeres

Customer Success Manager Latam at ElectroNeek

The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have.

Charles Dickens

President at iCIO, Inc

The feature that I find valuable is the customer 360-degree view and the marketing automation.

Kamal Ahmad

Director at Big Billion Ventures Pvt Ltd

For more quotes and insights, download the HubSpot CRM report

monday.com saves time and gets everyone on the same page within my team.

FabioPereira1

Head of Financial Team at resolutte

Through automation of tasks which were previously time-consuming and tedious, we've been able to save a lot of time and cost.

For more quotes and insights, download the monday.com report

Project Engineer at Unilever

monday.com has impacted my organization positively by reducing the amount of work we do to keep track of information and making it easier to maintain records.

reviewer2783439

DevOps at a marketing services firm with 51-200 employees

Categories and Ranking

HubSpot CRM

Ranking in CRM

6th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

monday.com

Ranking in CRM

5th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

234

Ranking in other categories

Project Portfolio Management (3rd), Project Management Software (2nd), Marketing Management (4th), Opportunity Management (4th)

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of HubSpot CRM is 1.2%, down from 1.9% compared to the previous year. The mindshare of monday.com is 1.2%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
monday.com	1.2%
HubSpot CRM	1.2%
Other	97.6%

CRM

Featured Reviews

reviewer2396643

Founder at a marketing services firm with 1-10 employees

Has streamlined customer interaction tracking but the pricing structure needs more flexibility

The biggest constraint with HubSpot CRM is their pricing. Their per-user pricing is on the higher side, and most of their enterprise contracts require a minimum one-year guarantee for any enterprise agreement. Because we are using a free module of HubSpot CRM, we certainly see some value in it. We have been willing to pay HubSpot CRM money in the past. We certainly see an ROI out of that. The constraint is that they require a year-long commitment of minimum number of users. Our number of users is lesser than the commitment that they require. They require minimum five users to be signed into HubSpot CRM. Normally within the organization, there are only two or three people who use it. From that point of view, the seat cost and annual commitment are some of the things where we currently don't see a lot of value in using it.

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Centralized workflows have boosted cross-team collaboration and made complex projects manageable

Vice President, Finance and Operations at Fruitist

monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.

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Top Industries

By visitors reading reviews

Performing Arts

10%

Comms Service Provider

10%

Manufacturing Company

Computer Software Company

Manufacturing Company

Financial Services Firm

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	5
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	180
Midsize Enterprise	27
Large Enterprise	30

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

What is your primary use case for HubSpot CRM?

We are a user of HubSpot CRM. We are not a customer because we use all the free modules of HubSpot CRM over the last years that we have used it. Because the CRM is free, we use the CRM. HubSpot CRM...

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

What needs improvement with monday.com?

One way monday.com can be improved is by enhancing the notification system, which is not trustworthy for me, as some notifications are very overwhelming. I also see a need for more tools to input d...

What is your primary use case for monday.com?

The main use case for monday.com is to track project progress from start to finish, beginning with the sales team and continuing through the onboarding process. It helps keep our teams aligned and ...

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Product Reports

HubSpot CRM

Download HubSpot CRM product report

Download monday.com product report

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber

HubSpot CRM vs. monday.com