We compared Oracle Fusion Service and HubSpot CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. HubSpot CRM could improve its integration, task tracking, and contact management.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time.
Pricing: Customers say Fusion Service is expensive. HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses.
"The most valuable features of HubSpot CRM are ease of use, lead generation, and follow-up leads. Additionally, there are a lot of connectors to other solutions, such as Jira and Slack. Whether it's a scrum tool or the ticketing tool, it has a connector."
"The most valuable feature of HubSpot CRM is the sequences of sales automation. It allows you to set up a bunch of leads into a sequence, and it automatically generates emails that you can customize on the fly. For example, here's the phone call in the morning, the phone call in the afternoon, the email you sent, and the link to the message you sent."
"Hubspot CRM also lets you make calls and send emails directly."
"I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."
"Easy to use and easy to setup CRM software, with good stability and scalability."
"The most valuable feature is their marketing automation service and sales lead management."
"Very scalable CRM platform with multiple functions, e.g. marketing, ticketing, and service."
"The most valuable feature of the solution is its free version, where you can store around 10,00,000 records in HubSpot CRM for free if you have a business email ID."
"The service management features are valuable."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"Stable and scalable with good technical support."
"Oracle Service Cloud could improve the integration for older platforms."
"Everything is managed by Oracle, so they have security in place."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The most valuable feature of the solution is that customers can easily understand it."
"The solution changes the way clients work to make it easier and faster."
"I would prefer it to be easier to manage, or a bit simpler, with fewer options. It's nice to have so many options, but for some clients, having so many options may not be necessary, they can just customize accordingly."
"HubSpot CRM is easy to use compared to others solutions and anyone can use it. However, for enterprise companies, I would recommend Salesforce because it has established partners, can be more reliable, has more features, and has a more powerful integration with ERP modules which is important for enterprise companies. For multi-locations and multinational companies, Salesforce is one of the best."
"This solution could be easier to use. You really have to be hands on in the beginning as its an in depth solution. It takes some time to learn how it works before you can start using it."
"Invoices were the thing we were thinking should be part of the solution, and that's been added now."
"The solution's user interface can be simpler with features that are easy to navigate."
"The product's free version could have more integration and automation options."
"This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules."
"From the perspective of continuous improvements needed in the product, I would want the tool to be able to pull out more information about clients."
"The user experience has to be much better."
"The vendor must provide a user-friendly mobile application."
"Oracle Service Cloud could improve the integration for older platforms."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The product's option to upload payroll data doesn't work seamlessly."
"The UI experience needs refinement to enhance user-friendliness."
HubSpot CRM is ranked 9th in CRM with 35 reviews while Oracle Fusion Service is ranked 8th in CRM with 29 reviews. HubSpot CRM is rated 8.2, while Oracle Fusion Service is rated 8.6. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". HubSpot CRM is most compared with Attio, Odoo, Bitrix24, Acumatica and monday.com, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM. See our HubSpot CRM vs. Oracle Fusion Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
