Oracle Fusion Service and HubSpot CRM compete in the CRM software category. While Oracle Fusion Service offers extensive features for large enterprises, HubSpot CRM is preferred for its user-friendly nature and marketing capabilities.
Features: Oracle Fusion Service excels with omni-channel capabilities like chat, co-browse, and knowledge management, supporting large enterprises with customizable workflows and seamless integration. HubSpot CRM is favored for its marketing automation and segmentation, complemented by lead and sales tracking, delivering a straightforward experience with excellent CRM for marketing and sales.
Room for Improvement: Oracle Fusion Service requires enhancements in user experience and integration for B2B markets, with calls for improved documentation and interface. HubSpot CRM needs better customization capabilities and a more flexible pricing structure, alongside advancements in mobile functionalities and solution integrations.
Ease of Deployment and Customer Service: Oracle Fusion Service operates mainly on Public Cloud, with options for Private and Hybrid implementations, supported by strong technical assistance despite needing better response times. HubSpot CRM's easy deployment on Public Cloud is enhanced by positive client feedback, streamlined integration, and a responsive support team.
Pricing and ROI: Oracle Fusion Service presents higher costs aligned with its extensive functionalities, suitable for enterprise needs. HubSpot CRM offers accessible pricing, appealing to smaller businesses with a free version and modular licensing, making it attractive for cost-conscious firms. Both platforms offer ROI through operational cost reduction and efficiency improvements, with Oracle emphasizing a tailored investment approach.
Within CRM, I have worked on B2C service and sales extensively.
HubSpot's customer service is excellent and fast.
Many users give it only a couple of minutes before moving on, so there should be ways for quick, direct access and follow-up, which is currently somewhat challenging.
There is always an account rep that's available, and there is a technical account rep that is available for every account.
Sometimes the technical support is knowledgeable and helpful.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
Handling around 100 to 150 users is fine.
There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.
HubSpot CRM is a scalable solution.
Initially, we had ten ERPs, and I have added more since.
Regarding scalability, the solution provides useful configurations that clients can utilize effectively.
If work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up.
HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality.
A better CRM can be achieved by providing more customization features.
The response time is slow.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
Simpler integration capabilities.
It is currently restricted to Groovy scripting.
Regarding licensing cost, according to each country's conditions, for Egypt, it's so expensive.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have.
The feature that I find valuable is the customer 360-degree view and the marketing automation.
The company has invested in ERP Cloud, and the seeded APIs and VIP features allow for customization using Groovy script.
Based on utilizing Groovy scripts and JavaScript, we can integrate with other external systems.
For HCM, it makes the life of users easier for self-service, payroll run, and applying tax according to the country, where different tax laws according to the country are very easy in Fusion.
| Product | Market Share (%) |
|---|---|
| HubSpot CRM | 1.1% |
| Oracle Fusion Service | 0.9% |
| Other | 98.0% |
| Company Size | Count |
|---|---|
| Small Business | 39 |
| Midsize Enterprise | 5 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 6 |
| Large Enterprise | 22 |
HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.
With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.
Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.
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