Oracle Fusion Service and HubSpot CRM compete in the CRM category. Oracle Fusion Service appears to have the upper hand in scalability and technical robustness, while HubSpot CRM is advantageous due to its ease of use and marketing capabilities.
Features: Oracle Fusion Service delivers omni-channel communication, incident management, and AI capabilities, supporting meaningful customer interactions and integration flexibility. HubSpot CRM provides strong marketing automation, lead management, and seamless integration with platforms, favored for its intuitive workflows and user-friendly design.
Room for Improvement: Oracle Fusion Service needs enhancement in user experience, customization options, and integrations with older platforms, alongside improving its pricing structure. HubSpot CRM could improve customization capabilities, handle duplicate contacts better, and simplify its mobile application.
Ease of Deployment and Customer Service: Both solutions offer deployments on Public, Private, and Hybrid Cloud platforms, with Oracle also providing on-premises solutions. Oracle Fusion Service needs better response times and technical expertise in support, while HubSpot CRM customers are satisfied with support ease of access, albeit with room for improvement in responsiveness.
Pricing and ROI: Oracle Fusion Service is pricey, particularly for smaller businesses, though its flexible pricing and scalable module options can yield a higher ROI with efficiency gains. HubSpot CRM offers a free version with user-based fees, providing competitive pricing for smaller teams, with scalability possibly increasing costs for advanced functionalities.
Many users give it only a couple of minutes before moving on, so there should be ways for quick, direct access and follow-up, which is currently somewhat challenging.
There is always an account rep that's available, and there is a technical account rep that is available for every account.
HubSpot's customer service is excellent and fast.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
Handling around 100 to 150 users is fine.
There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.
Initially, we had ten ERPs, and I have added more since.
A better CRM can be achieved by providing more customization features.
HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality.
The response time is slow.
Simpler integration capabilities.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
The feature that I find valuable is the customer 360-degree view and the marketing automation.
The integration is very good, especially with Adobe and Google.
There are ERP connectors available for Oracle middleware, enabling seamless integration through a drag-and-drop interface.
There is also a focus on maintaining efficiency, and it is a significant time saver.
HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.
With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.
Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.
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