Salesforce Sales Cloud and HubSpot CRM compete in the CRM space, offering features tailored to various business sizes and needs. Salesforce has the upper hand with larger enterprises seeking comprehensive functionalities, while HubSpot is appealing for smaller businesses prioritizing ease of use.
Features: Salesforce Sales Cloud provides customizable CRM solutions with extensive data integration, robust CRM tracking, and a cloud-based platform supporting various applications. It excels in automation tools and scalability for diverse business needs. HubSpot CRM offers a platform emphasizing ease with excellent marketing features, easy integrations, and effective lead tracking, aligning well with sales operations.
Room for Improvement: Salesforce is often criticized for its complexity and high costs of licensing and growth. Users face data management issues, integration inefficiencies, and a steep learning curve. HubSpot lacks flexibility without incurring extra costs for higher-tier versions, faces customization challenges, and has integration hurdles with third-party applications.
Ease of Deployment and Customer Service: Salesforce is deployed on public and private clouds, offering varied support levels that can lead to delayed responses unless premium support is used. HubSpot is simpler to deploy due to its design but has limitations on premium support effectiveness compared to in-house resources. Both prioritize community support and online resources.
Pricing and ROI: Salesforce Sales Cloud is a premium solution with high setup costs, ongoing fees, and added integration expenses, but it delivers ROI through productivity and sales insights for larger enterprises. HubSpot’s tiered pricing with a free version is more affordable, beneficial for small to medium businesses, providing value through smooth lead management and marketing efficiency.
Salesforce Sales Cloud is a fantastic tool but requires disciplined data entry by sales personnel and operations teams to maintain data quality.
There is always an account rep that's available, and there is a technical account rep that is available for every account.
Part of it is different language use, and while that's okay, it wasn't immediately evident where to find help, verify, or submit a question and get responses.
HubSpot's customer service is excellent and fast.
Support requires a subscription and when taken, the service is pretty nice.
There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.
Handling around 100 to 150 users is fine.
Salesforce is highly scalable and operates efficiently.
It scales effortlessly with user growth.
Salesforce Sales Cloud is very stable.
I have not experienced any degradation in Salesforce's performance.
HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality.
The response time is slow.
A better CRM can be achieved by providing more customization features.
With today's generative AI capabilities like ChatGPT, it should be possible to directly communicate with the software rather than navigating through the entire system manually.
Compared to AWS, it is slower, which could be a hindrance.
Without negotiation, costs can become expensive.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
The feature that I find valuable is the customer 360-degree view and the marketing automation.
The integration is very good, especially with Adobe and Google.
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
The Einstein Analytics and the inbuilt reporting are very useful for keeping track of pipeline movement.
HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.
With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.
Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.
Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.
Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.
What features does Salesforce Sales Cloud offer?Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.
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