We compared HubSpot CRM and Pipedrive across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities. Pipedrive is notable for its visually appealing interface, customizability, and insightful reporting. Customers also praised its versatile automation capabilities.
Room for Improvement: HubSpot CRM could improve its integration, task tracking, and contact management. Pipedrive should focus on improving ERP integration, documentation, and artificial intelligence.
Service and Support: HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues. Pipedrive's customer service has received mostly positive feedback. Users valued the vendor’s prompt responses and helpful assistance.
Ease of Deployment: HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time. Pipedrive's setup is described as simple, straightforward, and user-friendly.
Pricing: HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses. Pipedrive offers a reasonable and cost-effective pricing structure, making it a suitable choice for moderately sized companies.
ROI: HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security. Pipedrive delivers great value for the cost. Added features like document solutions and e-signature, making it a worthwhile investment.
Comparison Results: Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses. Pipedrive is a cost-effective solution, and users say it’s easy to track progress with Pipedrive’s visual interface. Reviewers say that Pipedrive could integrate more seamlessly with ERP solutions and leverage artificial intelligence better.
"We can track clients through the system, which is a great feature. It supports cross-functional teams."
"I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."
"The setup is very easy."
"The most valuable feature of HubSpot CRM is the sequences of sales automation. It allows you to set up a bunch of leads into a sequence, and it automatically generates emails that you can customize on the fly. For example, here's the phone call in the morning, the phone call in the afternoon, the email you sent, and the link to the message you sent."
"The most valuable feature of HubSpot CRM is the forms."
"It's very easy to use and configure HubSpot CRM."
"The ease of having everything in one place is valuable."
"The ability to track revenue and complete forecasting has been the most valuable feature."
"The solution is pretty easy to use and intuitive."
"The initial setup is straightforward."
"It is a stable platform."
"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."
"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."
"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."
"It's very flexible and we can really fit it into our business model."
"The usability of the solution is its valuable feature."
"An area to be improved in HubSpot CRM is its customization capabilities."
"HubSpot CRM integration needs improvement."
"The only thing that was tough was that the functionality was very dependent on the licensing level. So there were many things I wanted to do, but then I'd have to add on different licenses or purchase different add-ons."
"It will make it easier for us to automate if HubSpot would put in a little bit of work on the properties."
"There is no option to remove duplicate constant contacts."
"Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way."
"All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution."
"I believe it's tailored for companies that are well-lined up for inbound sales. They have rich content, and they can generate leads and capture leads on all the channels and websites, but if you are focusing on or depending on outbounds, it lacks the capabilities that are being offered by companies that focus on outreach, such as Salesloft or Outreach. It mainly lacks cadences for salespeople."
"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."
"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."
"The automation process is challenging."
"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."
"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."
"I don't like the solution's pricing model per user."
"Reporting capabilities of the solution could be improved."
"The product is expensive."
HubSpot CRM is ranked 9th in CRM with 35 reviews while Pipedrive is ranked 13th in CRM with 12 reviews. HubSpot CRM is rated 8.2, while Pipedrive is rated 8.2. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of Pipedrive writes " An easy- to- use and scalable cloud-based CRM tool for managing and tracking". HubSpot CRM is most compared with Attio, Odoo, Bitrix24, Acumatica and monday.com, whereas Pipedrive is most compared with Apollo.io, monday.com and Real Estate CRM. See our HubSpot CRM vs. Pipedrive report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
