HubSpot CRM Reviews

My primary use case involves working with HubSpot CRM integrated with Salesforce. My role is to assist in integrating HubSpot's activities into Salesforce, specifically to view recent activity from HubSpot within Salesforce. I serve as an end user, logging in to address issues identified by others in the Salesforce team.

HubSpot CRM provides two-way integration with Salesforce, enabling seamless updates and activity tracking. It avoids creating duplicate records by updating Salesforce automatically when changes occur in HubSpot CRM. The integration process is quick and efficient, and the solution offers comprehensive reporting and tracking capabilities. Additionally, the CRM tool is supported by effective email and calendar functionalities.

When the system fails to load data, the error messages are not user-friendly and can be confusing. There should be more explicit and detailed error messages to provide clarity. There is a need for improvement in technical support, especially in terms of providing real-time assistance, such as access to live agents and accurate notifications of service hours.

I have used HubSpot CRM for approximately one to two months.

During my interaction with HubSpot CRM, there have been no notable outages or significant downtimes.

HubSpot CRM serves both marketing and CRM functions in one application. The ease of creating sandboxes and production environments is commendable, and integration with the system takes roughly thirty minutes.

There is room for improvement in technical support. Improvements could be made by providing availability of live agents during working hours and establishing a system similar to Salesforce for direct live agent engagement.

Positive

In my current role, I have not used a different CRM solution before HubSpot. However, prior to taking a break, there might have been other applications I worked with, but I don't remember their names.

I would rate HubSpot CRM an eight out of ten. Unfortunately, I am not able to provide specific advice or recommendations to new users, as my interaction with the product has been limited.

Our goal was to get the accuracy of data and process it. So, we have integrated a bunch of things so that the accuracy of the data can be increased once the impact ratio of the data is increased. We have created a campaign for emails and a funnel to trace each and every client we are targeting.

The most valuable feature of the solution is its free version, where you can store around 10,00,000 records in HubSpot CRM for free if you have a business email ID. It was really good to try and use it for free until that limit was raised. HubSpot CRM is easy to use, and a person who doesn't have a coding background can learn how to use it to solve problems.

Logging in and doing things in the solution's main interface is a bit complex. The solution's user interface can be simpler with features that are easy to navigate. I have faced a few difficulties while managing contacts, and the solution has a few bugs. The technical support of the solution could be improved because their response time is slow.

I have been using HubSpot CRM for three and a half years.

HubSpot CRM is a very stable solution.

We haven’t faced any scalability issues with HubSpot CRM. Around 20 to 50 internal team members currently use the solution in our organization.

The solution's initial setup was very easy.

HubSpot CRM is deployed on the cloud in our organization. HubSpot CRM easily integrates with our marketing and service efforts. We have several databases. We have written a script, and by that script, it imports the contact easily to the CRM, and then we do our job. The CRM should have the option to integrate with databases like MongoDB. If a company's database is in MongoDB, we can directly import it without writing a third-party script.

Overall, I rate the solution a seven to eight out of ten.

We use the product to manage our sales funnel and for marketing purposes. We do mass mailings.

I have a whole sales team, so I find it very convenient to run my sales funnel in it, keep an overview of who is performing how, and at which stage certain deals are to make sure nothing goes stale. The reporting is very flexible. It can be tailor-made according to our needs. I really like the UI. It's very convenient. It gives me a nice overview of my sales funnel. I can easily filter and see which deals are whose and what is the due date.

We had a problem with the tool’s stability once.

I have been using the solution for around five years. I am using the latest version of the solution.

I rate the stability a nine out of ten.

We use the solution in seven or eight countries around the globe. We have managed 300,000,000 in sales through it. I believe it is scalable enough. The usage will grow with the company. We grow 20 to 25% per year. As a consequence, the volume and the number of users will grow. In my entity, 15 people are using the tool. Around 400 to 500 people might be using the solution in our organization globally.

A team in Europe does the setup for us. Typically, when we ask them something, it takes a little while before they get it done. I do not know if it is related to the team or the tool. When we started using it, we never really had a lot of work around it.

We decided to start using the product because some of our other entities in Delaware use it. We started with the template that another entity was already using. It didn't take much time. It was done in a matter of a week or two. It was very quick. We have one person who manages the tool. I don't know if she works with others to get things done. I take all my queries to her, and she ensures that my problems disappear.

We pay a subscription fee for the product.

We're not power users. I use the basic functionality of the solution. I recommend HubSpot. The main reason why I recommend HubSpot is that it is very easy to learn. It is a flexible tool. It's not overly complex, and it is quick to adopt. Overall, I rate the product an eight out of ten.

Our main use cases involve communication with our users. We use HubSpot CRM for that purpose. We have integrations with Aircall for calling users, and our members can also call us. We also use the tool for SMS and utilize its out-of-the-box email features.

While I can't comment much on the marketing side as it's handled by another department, I believe they make use of the solution as well. We also use the sales pipelines to track the progress of our funnel on our site.

The best feature in HubSpot CRM for us is the custom objects that we integrated. This allows us to include more information on the contact profile, company profile, and other details, making it easier for our staff to have all the necessary information before contacting our customers.Additionally, having all this information in a centralized place is highly beneficial for us. 

In terms of automation, we primarily use workflows in our office. These workflows involve creating lists to document company context and then pushing them through the workflows to create emails sent out to customers regularly, such as marketing or follow-up emails. We also have workflows to populate fields based on actions taken on the website.

For example, if a member submits a form or checks a checkbox on the website, it's reflected in their contact profile on the tool. However, I must admit that we're not using it to its full extent. We mainly stick to it because it is familiar within the business, allowing our staff to reach out to customers via phone, SMS, etc., for both B2C and B2B sales.

We found that automated emails were challenging to manage in the tool. While the feature allows you to create dynamic email templates, it was difficult to tweak and fetch data associated with different objects, such as contacts and custom objects.

I have been using the product for three years. We started implementing a new technology stack in 2021, and during this process, we noticed that our demo users were already using HubSpot CRM. We adapted what they were doing into a new organization on the HubSpot site to align with our new technology stack. We've been using this setup since early 2022, when we launched the new technology stack.

Sometimes, making lists or updating things in HubSpot CRM takes a bit longer than we'd like. But we've gotten used to it, and it's not a big problem. Other parts of HubSpot, like workflows and connecting to other systems using webhooks, work pretty well and don't give us any trouble.

Regarding scalability, we haven't encountered any issues scaling up the solution. It offers many features we haven't fully explored, such as the knowledge base. We believe there are still many areas we can explore within HubSpot CRM. 

I haven't contacted technical support yet. 

Installing and configuring HubSpot CRM wasn't complicated. It felt quite intuitive, especially since the business was already familiar with it. We worked with an implementation partner, and we were up and running within three weeks to a month.

The more complex part was integrating it with other systems, which initially took some time to set up. However, once we had the initial connections, it was mostly about understanding how the tool works and ensuring it met the business requirements. Once everything was set up, the automation worked, syncing data in the background whenever there were interactions with subscriptions or consultations.

We're just customers of HubSpot CRM, but we have in-house expertise in integrating HubSpot with our other applications. We use a mix of APIs and other tools for integration, including third-party access.

We integrate HubSpot CRM with Chargebee, Xero, and a commerce system for our e-commerce needs. We've also been reassessing our systems and are considering dropping some that we feel no longer serve our needs. 

We don't plan on moving away from the product anytime soon because we consider it our primary CRM for storing all customer information. Its decent integrations with various communication software also influence our decision to continue using it.

Initial maintenance challenges included setting up certain features requested by the staff. However, maintenance became quite easy once everything was configured correctly and the team was familiar with using the tool for tasks like creating workflows and templates. I've been less involved in the solution for the past six months as the staff has managed it daily. Our technology team now primarily focuses on creating enhancements when needed.

We recommend HubSpot CRM. I've used it before, and yeah, when we were setting up our new technology stack, the staff really wanted to keep using It. That speaks for itself about how good it is. I rate it a nine out of ten. 

I don't know what the tool was like for the back end, but for whatever I used it for, it was fine.

From the perspective of continuous improvements needed in the product, I would want the tool to be able to pull out more information about clients. I used LinkedIn integrations, in which there was a way to put in a domain name, and it automatically could pull in known contacts from ZoomInfo and LinkedIn. I think you could import the details of clients with the tool and grab the person you want from LinkedIn. If HubSpot CRM could provide recommendations for the people operating in different functions in the companies my organization is in touch with presently, after which you can sort of segregate it into good information or bad information, then it would be great.

I have experience with HubSpot CRM. I am a customer of the product.

Stability-wise, I rate the solution a ten out of ten.

I have experience with Salesforce.

I have experience with NetSuite. Compared to NetSuite, HubSpot CRM had more functionalities for marketing, generating AV campaigns, and automating outreach. HubSpot CRM also had a constant contact feature available in it, but presently, all of the aforementioned features are added at an additional cost. I don't know if NetSuite offers the same features as HubSpot CRM under some options.

In terms of lead tracking and management, every company that my organization works with gets loaded into HubSpot CRM, after which they are assigned accounts, and they can work from those accounts. I like the GUI of HubSpot CRM better since it is very attractive.

For my company's sales and marketing efforts, I could see that HubSpot CRM could integrate with Office 365 from Microsoft. If you send an email from HubSpot CRM, it will be sent from Outlook, and it works vice versa as well. If you send an email from your Outlook, it will track it in HubSpot. HubSpot is a great place to have historical documents on customer interaction.

The feature of the product that improved our company's sales process was its ability to automate email campaigns.

The product's email tracking feature has impacted our company's engagement strategy since it helped me follow up differently from an email and see if emails were opened or not. I could set a cadence to send out an email if the receiver of our company's email opens it, so it is similar to a follow-up email. If the receiver of our company's email doesn't open it, I can send another email instead, which is something I could do at multiple levels using HubSpot CRM. With the marketing part as an add-on in HubSpot CRM, I could deal in the aforementioned area using the product's interface.

The dashboard and reporting tools in HubSpot CRM were good. The tool is visually appealing in a way that it would display things after directly uploading the company logo that you were working with for the opportunity and pull in all their information automatically by grabbing onto their website, considering that you put in the website domain name. The tool grabs as much information as it can from just putting in a little bit of information about the company.

HubSpot CRM's mobile app experience was fine, and it was better than what Salesforce offers. Using the product's mobile app while on the move or when I am away from the office desk is possible. I could use my mobile to handle any updates on the product for management.

I like the interface of HubSpot as a CRM tool since it helped me with sales tracking when I used to have my own company.

I rate the tool a ten out of ten.

We use HubSpot CRM for client management. It helps us to understand where clients come from. 

HubSpot CRM helps in workflow management and understanding who your contacts are. 

We can track clients through the system, which is a great feature. It supports cross-functional teams. 

The scoring functionality in Salesforce is better. HubSpot CRM could improve its scoring feature to help in the seamless handoff to sales. 

I have been using the solution since 2019. 

I rate HubSpot CRM's stability an eight out of ten. To date, I haven't run into any downtime issues with HubSpot.

I rate the tool's scalability an eight out of ten. It will definitely grow with your team.

HubSpot CRM's technical support is responsive. 

Positive

HubSpot CRM's installation is both simple and complex. Sometimes, it is simple and takes only a few hours to complete. There are times when clients require heavy customization. It is beneficial to have someone who understands the ecosystem. 

We have seen ROI with the tool's use both from a revenue basis as well as from the point of view of optimizing our team's time.

Deploy HubSpot CRM with someone who has done it successfully in the past. It is a solid platform, and I rate it a nine out of ten. 

I mostly use it for CRM functionalities. I use it for online marketing automation, particularly email marketing.

HubSpot email tracking and notification feature with sales follow-ups is good. You can easily track very much by UTM, so if you add it in your mails or notifications.

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements. 

The workflows and reporting features make everything so much easier and clearer. Whatever I have used has been a perfect fit for my needs.

There is a limitation with the integration with other tools or workflows, but we have to take all the tools that are easily integrated with HubSpot; otherwise, you have to use the API to connect with HubSpot. We have both options available, easy to use as well as through the API.

One more thing that we cannot use in HubSpot is, for that reason, we have to get another subscription. If you have one company and they have two other branches, you can only use one company's website at once. You cannot use two companies' logos and one email via HubSpot.

Picture this scenario: the parent company is Alphabet, and Google is a company under Alphabet. If Alphabet has a license for HubSpot CRM, they have to buy a different license for Google.

So, you can only use one of your business units at once.

I have been using it for a year. 

I haven't found any bugs up to date. So, it has been a stable product for me. 

We have two clients. We use it at an enterprise level. 

I am happy with the support coming from HubSpot.

I'm very happy with it because they provide timely responses. I can just write a question and get a quick answer. Sometimes we even call and solve it together.

It's not that difficult to set up. The setup time was manageable for our internal teams. Also, they offer 24-hour support if you have that account, and they'll help you with everything.

The pricing is in a midrange if you line up the marketing tools.

It is worth the money. 

I would recommend going for HubSpot because if your data is inside HubSpot, you can easily use and manipulate it throughout your campaign. 

If your data is in Salesforce, you would need to integrate it with HubSpot, which might lead to bidirectional issues. There are concerns when you have to connect to other tools.

Overall, I would rate the solution an eight out of ten. The workflows are easy to create compared to others, and their reporting and dashboarding are also very awesome. Everything is so much detailed about it. 

The curating emails make things easier than other tools. But I'll cut down two points just because of the pricing, and we cannot send different business unit emails from the same account.

It integrated with the emailing tools, so that was really helpful. The fact that you could go right to the CRM and track communications in terms of your emails to and from prospects. That was probably the most helpful. It's a really simple tool, very easy to manage. It was very easy for even one person to manage it.  For example, if I made the list in Excel and then converted it into an XML format and uploaded it, that was really easy. 

I integrated Hubspot CRM into my website. If somebody who was on my list went to my website, I could get analytics on that. That was really helpful.

The only thing that was tough was that the functionality was very dependent on the licensing level. So there were many things I wanted to do, but then I'd have to add on different licenses or purchase different add-ons.  

I have experience using this solution.

It was quite stable. I didn't notice any specific issues or downtime, so I'd rate it a nine out of ten.

It is a scalable solution. 

The customer service and support were okay. The lower levels are more focused on troubleshooting, and then you actually need to email and then call for support with certain plans.

Neutral

I used HubSpot for a small business. Over twelve months ago, I used Salesforce. 

The initial setup was pretty straightforward. It was easy to install and get up and running.

The licensing was pretty good, at least for a small business level. It was really affordable.

Overall, I would rate the solution a nine out of ten.