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Skype for Business Reviews

Vendor: Microsoft
3.9 out of 5
1,592 followers
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What is Skype for Business?

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
Get the Skype for Business Buyer's Guide and find out what your peers are saying about Skype for Business, TeamViewer, Webex and more!
Skype for Business is the #4 ranked solution in top Virtual Meetings solutions. PeerSpot users give Skype for Business an average rating of 7.8 out of 10. Skype for Business is most commonly compared to TeamViewer: Skype for Business vs TeamViewer. Skype for Business is popular among the midsize enterprise segment, accounting for 84% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 83% of all views.
Buyer's Guide
Skype for Business
May 2025
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Featured Skype for Business reviews

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Skype for Business mindshare

As of June 2025, the mindshare of Skype for Business in the Virtual Meetings category stands at 13.1%, up from 8.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Virtual Meetings

PeerResearch reports based on Skype for Business reviews

TypeTitleDate
CategoryVirtual MeetingsJun 10, 2025Download
ProductReviews, tips, and advice from real usersJun 10, 2025Download
ComparisonSkype for Business vs ZoomJun 10, 2025Download
ComparisonSkype for Business vs WebexJun 10, 2025Download
ComparisonSkype for Business vs Microsoft TeamsJun 10, 2025Download
Suggested products
TitleRatingMindshareRecommending
TeamViewer4.37.0%91%87 interviewsAdd to research
Webex4.016.9%86%124 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Skype for Business offers valuable features like integration with Microsoft products, support for various devices, presence, instant messaging, VoIP, conferencing, and desktop sharing. Enhanced collaboration is achieved through easy meeting setup, screen sharing, persistent chat, and public telephony. It provides stable performance, high audio/video quality, scalability, and seamless global communication. Users appreciate time-saving functionalities, reduced travel expenses, efficient remote work, and effective administration tools. The platform's broad adoption and usability contribute to its esteem.
  • "Using Skype allows us to connect with external agencies when a Skype call is set up and aids in sharing large files efficiently."
  • "The ability to mute everyone else is pretty useful when there is a large audience."
  • "The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration."

Room for Improvement

  • "The user experience during long sessions could be improved to avoid issues like intermittent disconnections or login failures."
  • "The video quality could be improved, possibly due to internet connection issues."
  • "The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated."

ROI

Organizations experienced cost savings by transitioning their conferencing to Skype for Business. They noted global connectivity and reported achieving ROI in under six months. Over a two-year span, they realized financial returns and had no objections to the cost for the necessary functionality.

Pricing

Enterprise users report that Skype for Business pricing varies, with distinct experiences depending on existing Microsoft infrastructures and negotiation efforts with Microsoft. It often integrates with Office 365, creating value for organizations already using Microsoft's suite. Licensing is typically per-user and can be included in broader Microsoft licenses. Despite some views of higher costs in certain markets, overall feedback suggests that Skype for Business remains competitively priced, especially for large environments.
  • "Skype for Business' pricing is reasonable."
  • "I use the product's open-source version."
  • "When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."

Popular Use Cases

Skype for Business is primarily used for virtual meetings, internal and external communications, and file transfers. Employees across different locations utilize it for video calls, audio conferencing, and instant messaging. It is a versatile tool for connecting with clients and colleagues on various devices and operating systems. Organizations leverage it for business purposes, ensuring seamless connectivity and professional image while reducing costs and enabling remote work environments.

Service and Support

Skype for Business support is generally rated as good to very good, with some users highlighting fast response times and knowledgeable staff. Many mention satisfaction with their experiences, especially when premium support is involved. Some companies rely on in-house teams or Microsoft forums, reducing the need for external support. While most users express positivity, a few note troubleshooting challenges and slower responses. Generally, support effectiveness seems tied to the level of support purchased.

Deployment

Experiences with Skype for Business's initial setup are mixed. Many describe it as straightforward, quick, and easy, especially when part of the Microsoft Office Suite. Some found it complex, requiring expertise or configuration knowledge for larger deployments. Numerous users were not involved in the process, while others found it manageable within minutes or a few hours. The setup complexity often depended on the organization's specific needs and the degree of technical support available.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Skype for Business Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Educational Organization
83%
Financial Services Firm
3%
Computer Software Company
2%
Government
2%
Real Estate/Law Firm
1%
Manufacturing Company
1%
Retailer
1%
University
1%
Comms Service Provider
1%
Construction Company
1%

Compare Skype for Business with alternative products

Go!

Learn more about Skype for Business

Skype for Business was previously known as Skype for Business Plan 1, Skype for Business Plan 2, Lync Server.

Skype for Business customers

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Related questions

  • 3
Does Skype for Business include features for e-learning?
  • 4
When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
  • 42
What are the tools you recommend to support teleworking?
  • 12
Is there a video conferencing platform that can have a plug-in on a website?
  • 2
Why is Virtual Meetings important for companies?

Product Categories

Product Categories
Virtual Meetings

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Skype for Business reviews

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Markus Schweizer - PeerSpot user
Senior Strategy Advisor at Plat4mation
Verified user of Skype for Business
May 30, 2024
Has good telephone integration but technology is outdated

Pros

"The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration. "

Cons

"The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated. "

What is our primary use case?

We use the product for conference calls. 

What is most valuable?

The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration. 

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (221 words)
PeerSpot user
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Verified user of Skype for Business
Nov 26, 2024
Aids in sharing large files efficiently

Pros

"Using Skype allows us to connect with external agencies when a Skype call is set up and aids in sharing large files efficiently."

Cons

"The user experience during long sessions could be improved to avoid issues like intermittent disconnections or login failures."

What is our primary use case?

In the absence of an organization-wide Teams server, we use Skype for connecting with Teams clients and vendors. Skype is also used whenever large files need to be shared.

How has it helped my organization?

Using Skype allows us to connect with external agencies when a Skype call is set up and aids in sharing large files efficiently.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (405 words)
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Find out what your peers are saying about Skype for Business. Updated May 2025
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Magdalena Teodorczuk - PeerSpot user
Senior at Krajowy Depozyt Papierów Wartosciowych S.A.
Verified user of Skype for Business
Mar 25, 2024
Offers great audio and video quality for virtual meetings

Pros

"The product's initial setup phase is very easy."

Cons

"The inability to integrate Skype with other products is an area of concern where improvements are required."

What is our primary use case?

I use the solution at a personal level to communicate with my doctor.

I use the solution in my company to be able to communicate at a personal level.

What is most valuable?

The most valuable features of the solution stem from the fact that the tool provides simple functionalities in areas like video and voice quality, which is enough for me.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (420 words)
Saeid Hajtalebi - PeerSpot user
IT Infrastructure Systems, Services and Virtualization Specialist at IRISA
Verified user of Skype for Business
Jul 13, 2023
Product version discussed: 2016 and 2019
A highly-stable and scalable solution with excellent service and support features

Pros

"The most valuable features of Skype for Business include its persistent chat, Edge Server, Reverse Proxy, front-end server, back-end server, and business calling capabilities, among others."

Cons

"I believe optimizing the solution for lighter endpoints, particularly for embedded endpoints on mobile devices, would be valuable. "

What is our primary use case?

We use it for meter switching and connecting our Skype to the lines. Additionally, we have employed it for one-to-one lines, PRA, video conferencing, and unified communication needs.

What is most valuable?

The most valuable features of Skype for Business include its persistent chat, Edge Server, Reverse Proxy, front-end server, back-end server, and business calling capabilities, among others.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (457 words)
GM
Systems Engineer at Advance business consulting
Verified user of Skype for Business
Feb 8, 2024
The product enhances team collaboration, but the video conferencing quality can be improved

Pros

"Desktop sharing is a valuable feature."

Cons

"The video conferencing quality can be improved."

What is our primary use case?

We use the solution for team meetings and sharing desktop views when working with other team members.

How has it helped my organization?

We use the tool for problem-solving, sharing screenshots, and walking through demonstrations. The product makes working with members in a geographically dispersed environment easier.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (329 words)
FO
IT engineer at JCCM
Verified user of Skype for Business
Mar 25, 2024
Provides good video quality, and can be used for video calls at work

Pros

"The solution’s video quality is fine."

Cons

"The solution should improve the chat and add more flexibility to make a call."

What is our primary use case?

I use the solution for video calls at work.

What is most valuable?

The solution’s video quality is fine.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (221 words)
AC
Director Of Information Technology at Multitech Soporte Profesional IT
Verified user of Skype for Business
Apr 26, 2023
A user-friendly tool for non-native English speakers, as it includes a translator, but its reporting functionality needs improvement

Pros

"Scalability-wise, I rate the solution a nine out of ten...Stability-wise, I rate the solution a ten out of ten. "

Cons

"The solution lacks to provide reporting functionality, and I would like to see the solution provide that feature. "

What is our primary use case?

Sometimes use cases are complicated, while at times, it's for easier use cases. But, the solution's use cases depend on why the employees in the company use it.

How has it helped my organization?

Sometimes, Skype for Business is used for translation purposes, especially since my English is not very good. I have a good skill set, but at times I feel I need to enhance it specifically for the market we are dealing with, such as the oil and gas industry. In this industry, the words used can be different from the common language, which may result in some words not matching the translation, and this is a matter of concern.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (641 words)
Shilpa Patki - PeerSpot user
Account Manager at Peristent Systems
Verified user of Skype for Business
Mar 30, 2023
A product that offers its users good connectivity over voice calls

Pros

"I rate the solution's stability a nine on a scale where one is not stable and ten is very stable...I rate the solution's initial setup a nine on a scale where one is difficult, and ten is easy."

Cons

"Skype's overall connectivity functionality or ability is one area with room for improvement."

What is our primary use case?

We are a software company, so we communicate via Skype with our end customers, including product companies.

What is most valuable?

Screen share is one of the features of the solution I like the most. The product also offers good connectivity over voice calls.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (528 words)