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Skype for Business vs TeamViewer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 19, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Companies report cost savings, improved communication, global connectivity, and quick ROI by switching to Skype for Business.
Sentiment score
6.6
TeamViewer enhances efficiency and remote access but faces criticism for licensing costs and insufficient ROI metrics.
The telephone cost savings are measurable and positive.
Assistant Information Technology Officer at a retailer with 10,001+ employees
It has facilitated compliance using documentation and auditing through records, recordings, and logs, and has boosted collaboration, especially with our clients and team members remotely or in the office.
Lead Software Engineer at BD
Previously, we took around two to three hours to troubleshoot any production issues, but now we invest only 40 to 45 minutes to troubleshoot any of the critical production issues.
Manager Projects at Cognizant
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
IT Manager at SignDesk
 

Customer Service

Sentiment score
6.4
Microsoft's Skype for Business support receives mixed reviews, praised for responsiveness but sometimes critiqued for troubleshooting challenges.
Sentiment score
7.6
TeamViewer's customer service is praised for its proactive, responsive, and knowledgeable support with overall positive customer experiences.
The documentation covers most situations but the product's declining support status from Microsoft is something you feel when you look for answers to less common issues.
Assistant Information Technology Officer at a retailer with 10,001+ employees
I would rate the customer support a ten.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
IT NETWORK ENGINEER at KFUPM
You can actually use TeamViewer Business as an app on Microsoft Teams.
IT Back Office Engineer (Cloud) at Digicall Group
 

Scalability Issues

Sentiment score
7.3
Skype for Business offers strong scalability, supporting various business sizes with seamless integration, despite minor large conference limitations.
Sentiment score
7.4
TeamViewer is praised for scalability and cross-platform support but criticized for licensing, group management, and complex environment support.
We are not a huge organization and the Skype for Business server handles our user numbers comfortably.
Assistant Information Technology Officer at a retailer with 10,001+ employees
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Support analyst at a tech vendor with 10,001+ employees
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
Senior Application Support Consultant at Talentia Software
 

Stability Issues

Sentiment score
6.8
Skype for Business is generally stable and reliable but can suffer from connectivity and occasional call quality issues.
Sentiment score
8.1
TeamViewer is highly stable and reliable, with improved security and minor connectivity issues rarely affecting performance.
Skype for Business is very stable.
Assistant Information Technology Officer at a retailer with 10,001+ employees
TeamViewer Business is very stable in my experience.
Lead Software Engineer at BD
TeamViewer Business is stable.
Senior Application Support Consultant at Talentia Software
TeamViewer Business is stable and does not crash.
IT NETWORK ENGINEER at KFUPM
 

Room For Improvement

Skype for Business needs improvements in call quality, integration, and features for better reliability and user experience.
TeamViewer should improve file transfer, performance, macOS features, pricing clarity, interface, security, and integration with other platforms.
For a modern workforce that expects everything to work on mobile, that is a gap.
Assistant Information Technology Officer at a retailer with 10,001+ employees
The application tends to select the internal microphone on devices rather than detecting external headphones.
Executive at a government with 201-500 employees
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
Security and Support Engineer at a tech services company with 11-50 employees
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
Project Manager at a media company with 501-1,000 employees
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
Senior Application Support Consultant at Talentia Software
 

Setup Cost

Skype for Business offers flexible, affordable licensing, especially with Office 365, though some features and regions may be costly.
Enterprise users find TeamViewer cost-effective and flexible, though some consider it pricey due to high fees and strict policies.
There is no separate line item for it which makes the cost difficult to separate out.
Assistant Information Technology Officer at a retailer with 10,001+ employees
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
Human Resources Manager at TP
Compared to the features it offers, this tool is more cost-effective.
Lead Software Engineer at BD
The pricing of the initial setup of TeamViewer was quite expensive.
Chief Technology Manager at Doto Services
 

Valuable Features

Skype for Business enhances communication with features like screen sharing, VoIP integration, and easy Outlook scheduling, boosting productivity.
TeamViewer offers ease of use, remote access, collaboration, high security, and cross-platform support, enhancing efficiency and communication.
The conversation history feature in Skype for Business is particularly useful because it links with Outlook.
Executive at a government with 201-500 employees
We have noticed positive outcomes for our organization since adopting Skype for Business, including improvements in efficiency and reduced costs.
Assistant Information Technology Officer at a retailer with 10,001+ employees
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
Support analyst at a tech vendor with 10,001+ employees
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
Security and Support Engineer at a tech services company with 11-50 employees
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
IT Manager at SignDesk
 

Categories and Ranking

Skype for Business
Ranking in Virtual Meetings
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
No ranking in other categories
TeamViewer
Ranking in Virtual Meetings
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
110
Ranking in other categories
Remote Access (1st), Remote Monitoring and Management (RMM) (3rd)
 

Mindshare comparison

As of June 2026, in the Virtual Meetings category, the mindshare of Skype for Business is 3.7%, down from 13.0% compared to the previous year. The mindshare of TeamViewer is 3.7%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
TeamViewer3.7%
Skype for Business3.7%
Other92.6%
Virtual Meetings
 

Featured Reviews

MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.
Shubham-Agarwal - PeerSpot reviewer
Manager Projects at Cognizant
Remote access has cut critical issue resolution time and supports faster production troubleshooting
Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Construction Company
12%
Comms Service Provider
11%
Marketing Services Firm
10%
Manufacturing Company
11%
Construction Company
10%
Computer Software Company
9%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise37
Large Enterprise39
 

Questions from the Community

What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...
What is your primary use case for Skype for Business?
We use Skype for Business for internal meetings, conference calls, remoting into PCs, and phone calls. Our virtual meetings typically include two or three participants, keeping them small. It is ea...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What is your experience regarding pricing and costs for TeamViewer?
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
What needs improvement with TeamViewer?
I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scanning while file sharing is not provided, which is a concern as we frequently depl...
 

Also Known As

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
TeamViewer Tensor
 

Overview

 

Sample Customers

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Skype for Business vs. TeamViewer and other solutions. Updated: June 2026.
899,645 professionals have used our research since 2012.