TeamViewer Business and Skype for Business compete in communication and remote access, each excelling in their respective fields. TeamViewer is more user-friendly and stable, while Skype stands out for its audio and video calls, despite needing more bandwidth.
Features: TeamViewer's strengths include robust remote capabilities, remote machine control, and file exchange with speed and stability. It is highly secure and efficient due to no configuration requirement for firewall settings, and it supports multiple platforms like Windows, Linux, macOS, and Android. Skype for Business provides seamless integration with Microsoft products, offering features like instant messaging, VoIP, and conferencing. Skype excels in desktop sharing and federation capabilities, enhancing team collaboration and productivity.
Room for Improvement: TeamViewer could enhance Linux support and offer improved interoperability between different software versions. Users have also suggested better clipboard management and session stability. Skype for Business needs better conferencing interoperability, improved audio reliability, and enhanced group chat features. Users have also noted challenges with integration on non-Microsoft platforms and inconsistent call quality.
Ease of Deployment and Customer Service: TeamViewer provides flexible deployment options, including on-premises and cloud solutions, with users reporting positive customer support experiences. The software's straightforward usability is a significant advantage. Skype for Business mainly operates in a public cloud environment and integrates well with Microsoft systems, though deployment sometimes requires formal support. Users have pointed out occasional connectivity and integration issues, suggesting a need for more responsive customer service.
Pricing and ROI: TeamViewer offers both free and paid plans, with licensing perceived as expensive but justified by its comprehensive remote capabilities that yield high ROI, especially for enterprises. Its pricing is flexible and suitable for different business sizes. Skype for Business pricing is integrated with Office 365, making it cost-effective for Microsoft-centric organizations. However, Skype's ROI is impacted by the need for additional systems for full functionality across platforms, whereas TeamViewer directly optimizes productivity and support costs.
The application tends to select the internal microphone on devices rather than detecting external headphones.
The conversation history feature in Skype for Business is particularly useful because it links with Outlook.
| Product | Market Share (%) |
|---|---|
| Skype for Business | 10.8% |
| TeamViewer Business | 6.9% |
| Other | 82.3% |
| Company Size | Count |
|---|---|
| Small Business | 18 |
| Midsize Enterprise | 19 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 38 |
| Midsize Enterprise | 29 |
| Large Enterprise | 26 |
TeamViewer Business offers seamless remote access with its cross-platform compatibility, robust security features, and user-friendly interface, making it ideal for technical support and remote collaboration in distributed environments.
TeamViewer Business is a powerful tool for remote access and technical support, valued for its ability to bypass firewalls and swift connections. It supports multiple operating systems like Windows, Mac, and Linux, facilitating access to servers and end-user machines. The tool is vital for help desks and IT departments, enabling technicians to control computers for troubleshooting, software installations, upgrades, and employee training. Although there are challenges with integration, backward compatibility, and stability with iOS devices, its efficient performance and remote control capabilities simplify tasks, especially for non-technical users.
What are the key features of TeamViewer Business?In various industries, TeamViewer Business plays a crucial role in managing distributed environments. It's essential for help desks handling remote problem-solving and employee training. Its ability to bypass firewalls and support cross-platform compatibility makes it a preferred choice for organizations needing to control devices across operating systems, simplifying IT management and technical support.
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