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Shilpa Patki - PeerSpot reviewer
Account Manager at Peristent Systems
Real User
A product that offers its users good connectivity over voice calls
Pros and Cons
  • "I rate the solution's stability a nine on a scale where one is not stable and ten is very stable...I rate the solution's initial setup a nine on a scale where one is difficult, and ten is easy."
  • "Skype's overall connectivity functionality or ability is one area with room for improvement."

What is our primary use case?

We are a software company, so we communicate via Skype with our end customers, including product companies.

What is most valuable?

Screen share is one of the features of the solution I like the most. The product also offers good connectivity over voice calls.

What needs improvement?

When I compare Skype for business with Microsoft Teams, I feel that Microsoft Teams has picked up more in recent years since it offers end-to-end connectivity and also connects with various systems making it more than just a messaging or calling tool. Microsoft Teams offers me a repository to store data and is also connected to SharePoint. Skype is a smaller application compared to Microsoft teams, offering wider scope to its uses. Skype's overall connectivity functionality or ability is one area with room for improvement.

Our organization recommends using Microsoft Teams as much as possible since it is closely tied to our operating system, making it easy to connect or sync with our local systems. The ability to create repositories, the ease with which it can be accessed, and the ease with which we can collaborate with our peer groups to work on data make it much more advanced than Skype.

For how long have I used the solution?

In our company, we use Skype for Business with our customers. Basically, we are just users of the product. Also, we have been using the product for around five years now. As of now, I don't remember the product's version.

Buyer's Guide
Skype for Business
August 2025
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,778 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate the solution's stability a nine on a scale where one is not stable and ten is very stable.

What do I think about the scalability of the solution?

I rate the solution's scalability an eight on a scale where one is not scalable and ten is very scalable. The scalability of the solution can be improved.

How are customer service and support?

Since I work in an organization with an IT team that takes care of the technical part, I have never had an opportunity to interact with Skype's technical support team. Owing to the fact that we never had any issues with the product from a technical support perspective, I rate the solution a seven or eight.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the solution's initial setup a nine on a scale where one is difficult, and ten is easy.

The deployment model is a corporate version which is used within corporate organizations.

What's my experience with pricing, setup cost, and licensing?

Since I am using a corporate account for which I have not made any payments, I would not be able to speak about the solution's price.

What other advice do I have?

I want to tell others who plan to use the solution that though it can increase the scope, they should first probably compare it with Microsoft Teams. Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Husam ALBAROUDI - PeerSpot reviewer
Senior Software Engineer at Adesso Turkey
MSP
Good chat functionality and screen sharing, but not as robust as Microsoft Teams
Pros and Cons
  • "The security seems good."
  • "There might be some invitation issues with Skype for Business."

What is our primary use case?

The product is needed to communicate with people in different locations. Our company is in Germany. I'm in Istanbul. If I have a serious issue on the client side I can use Skype for Business to communicate and resolve issues. 

What is most valuable?

I'm using Microsoft Teams, and it's very similar to it. However, I don't actually have more advantages from Teams versus Skype for Business. 

Screen sharing, control in the session, and file sharing are easy. 

I like the chat application and the features it offers.

The security seems good. it may even be more secure than Teams. 

What needs improvement?

I'm not sure if it is possible to invite customers to meetings is they are outside the company. There might be some invitation issues with Skype for Business.

Skype for Business is not as popular as Teams. Teams has a file sharing area, which is useful. That wasn't in the Skype for Business. Skype for Business is just for chatting. However, there are no rich components like in Teams. Teams have a lot of features. Skype isn't as robust. 

For how long have I used the solution?

I've only used the solution for eight or nine months. 

What do I think about the stability of the solution?

The stability has been perfect. It's reliable. There are no issues with bugs or glitches. 

What do I think about the scalability of the solution?

I'm not sure about the scalability. I don't know how easy it is to add users, for example. That's handled more on the company side. 

We have about 350 at the company using the product. 

How are customer service and support?

I've had an issue in the past and reached out to technical support. They were helpful and responsive. 

Which solution did I use previously and why did I switch?

We've used TeamViewer for very specific accounts. We've also used Microsoft Teams. It's better than Skype for Business as it integrates more effectively.

How was the initial setup?

The initial setup is not too difficult or entirely easy. It's somewhere in the middle. It's a moderate setup. 

What's my experience with pricing, setup cost, and licensing?

The solution does have a license cost, however, I don't have any knowledge of the exact pricing. 

What other advice do I have?

I'm a customer and a user.

I'm not sure which version of the solution we're using.

I do tend to use normal Skype for personal use. While we use Skype for Business, they are moving more towards Microsoft Teams. 

Nowadays, you should just maybe buy the Microsoft package. If you are using a Windows laptop, then you need Word, Excel, and PowerPoint. Teams will come with this package. I prefer Microsoft Teams, actually. We have been using Microsoft Teams for the last three or four years.

I'd rate the solution seven out of ten. 

It's a good product. It's not that bad. That said, not a lot of people are using it. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Skype for Business
August 2025
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,778 professionals have used our research since 2012.
Chris Biemans - PeerSpot reviewer
Senior ICT Consultant at CGI Inc
Real User
Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams
Pros and Cons
  • "The solution is stable and scalable."
  • "Microsoft Teams, as I see it now, is more useful than Skype for Business."

What is our primary use case?

The solution is primarily used for communication, file transfer, and everything around our work.

How has it helped my organization?

While I used the solution recently, I now have another job. I work for another firm and they use Microsoft Teams.

What is most valuable?

It was handy for when you were working from home. 

The solution is stable and scalable. 

What needs improvement?

Microsoft Teams, as I see it now, is more useful than Skype for Business. It's more integrated and it's the next step for us. We'd like Skype for Business to be better integrated with Microsoft. 

For how long have I used the solution?

While last year I used Skype for Business and in the team I'm now on, everything is on Microsoft Teams.

What do I think about the stability of the solution?

The stability was good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The scalability is quite good. We are quite happy with its ability to expand.

There are 5,000 or 6,000 users. Everyone uses it. We were all working from home and we had to communicate, and, therefore, we used Skype for Business.

How are customer service and support?

I can't speak to the technical support. I only used this as a user and I have no complaints about it.

Which solution did I use previously and why did I switch?

I've been using Skype for Business as well as Microsoft Teams.

We also used WebEx.

How was the initial setup?

The initial setup is straightforward and it didn't cost me much time to learn, to understand how Skype for Business can work with something else, for example, SAP.

What about the implementation team?

I set up the solution in-house.

What's my experience with pricing, setup cost, and licensing?

The solution does require a license. I'm not sure if it's monthly or yearly.

It was another department that was responsible for licensing. I was responsible for the software implementation.

What other advice do I have?

I'd rate the solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
RemkeRutgers - PeerSpot reviewer
IT architect at Rutgers IT
Real User
Top 20
It's a good and stable product that suits my needs.
Pros and Cons
  • "It's a good and stable product that fits my needs."
  • "Lacks a zoom-in feature for whoever is presenting."

What is our primary use case?

I use Skype for any audio or video meetings. I'm an IT architect and a customer of Microsoft. 

What is most valuable?

It's a good and stable product that suits my needs because I've been working from home for the past couple of years.  

What needs improvement?

WebEx has a feature that allows you to zoom in when you're giving a presentation. To get the same result with Skype requires going through the host. It would be a good feature for Skype to include. There can be minor problems; a microphone that's not working or a bad network connection but it's not usually anything related to the solution. 

For how long have I used the solution?

I've been using Skype for the past 18 months. 

What do I think about the stability of the solution?

The stability is good, issues generally revolve around individual problems participants have with their hardware.

What do I think about the scalability of the solution?

Scalability is good enough for my needs. 

How are customer service and support?

The process of support responsiveness was very good, but in the end they couldn't help because it was a problem with my local environment. 

Which solution did I use previously and why did I switch?

I've previously used WebEx, Zoom and Google Hangouts, depending on what my client is using so I go with what they've chosen. 

How was the initial setup?

I'm an end-user so it's just a single, click-through process. I believe my client's company has several thousand users. if you're with a company, the software is deployed for you, otherwise you do it yourself. 

What's my experience with pricing, setup cost, and licensing?

Skype is part of my Office 365 subscription.

What other advice do I have?

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Office Ohrid at AGENCY FOR REAL ESTATE CADASTRE
Real User
Good performance, easy to deploy, and stable
Pros and Cons
  • "The solution is scalable and is capable of working on every appliance on every operating system."
  • "The cost of Skype for Business has room for improvement."

What is our primary use case?

We use the solution for virtual meetings.

What is most valuable?

Skype for Business has good performance.

What needs improvement?

The cost of Skype for Business has room for improvement.

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable and is capable of working on every appliance on every operating system.

Which solution did I use previously and why did I switch?

I previously used WebEx and we are still using Zoom. Zoom offers a cheaper license than Skype for Business.

How was the initial setup?

The initial setup is straightforward. We only have to click on a link.

What's my experience with pricing, setup cost, and licensing?

A license is required to use the solution.

What other advice do I have?

I give the solution an eight out of ten.

We stopped using the solution because we no longer communicate with the other group that held the license for Skype for Business.

I recommend the solution. Skype for Business offers good audio quality and excellent video quality. There wasn't a lot of demand for our network resources.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
System Administrator at Finlays
Real User
Integrates well, simple deppoyment, and good support
Pros and Cons
  • "The most valuable feature of Skype for Business is that it has many other tools that you can be integrated with it. It makes the meetings more interactive."
  • "The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch."

What is our primary use case?

Skype for Business is used for overall communication and meetings. Our organization is spread across the globe, it makes it easier for people to meet virtually.

What is most valuable?

The most valuable feature of Skype for Business is that it has many other tools that you can be integrated with it. It makes the meetings more interactive.

What needs improvement?

The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch.

The interface of Skype for Business could be better. It was not very user-friendly.

For how long have I used the solution?

I have been using Skype for Business for approximately two years.

What do I think about the stability of the solution?

The stability of Skype for Business is good.

What do I think about the scalability of the solution?

Skype for Business is scalable.

We had a license for every user, but the majorly of the people who do meetings, are not so many. We would have meetings for all the staff, and approximately 80 people would attend. However, on average 20 to 30 people would often use it during meetings.

How are customer service and support?

The support from Skype for Business is good.

How was the initial setup?

Skype for Business was simple to implement, but it was a little more involved than Microsoft Teams.

What about the implementation team?

The solution is very simple to implement. It is similar to any other Windows application. There was no need for assistance.

What's my experience with pricing, setup cost, and licensing?

We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package.

What other advice do I have?

We switched now from Skype for Business to Teams and the experience has been better.

I would recommend this solution to others.

I rate Skype for Business an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Principal Engineer at Dell EMC
Real User
Communication and collaboration tool with multi-device setup, but lacks dynamic file updating
Pros and Cons
  • "One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere."
  • "The tool needs to have a dynamic file updating feature, so people you share a file with could update the file dynamically, all at once, all at the same time."

What is our primary use case?

Skype for Business was one of the prime tools we used to communicate with vendors. We also used it for communicating with other employees internally, within our organization.

What is most valuable?

We had a very good experience with Skype for Business. It was a helpful tool, and one of the best tools I've ever worked with. It's just that our organization is now starting to use Microsoft Teams, so people are diverted into that tool slowly and steadily. We can organize meetings and send across files on it, e.g. there are a lot of options you can use on Microsoft Teams. Both Skype for Business and Microsoft Teams have multiple advantages.

One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere.

What needs improvement?

Dynamic file updating is a feature I haven't seen on Skype for Business. It's an area for improvement, e.g. I've seen that feature on Microsoft Teams, but not on this tool. If I send one file and shared it with 10 resources, for example, those 10 resources can update that file dynamically all at once, at the same time. Being able to update a file dynamically, by more than one resource, is one of the best features that isn't available on Skype for Business.

What do I think about the stability of the solution?

Skype for Business is a stable tool. It's just that our organization has moved to Microsoft Teams, but I found Skype for Business to be stable.

What do I think about the scalability of the solution?

Scalability is present in Skype for Business, e.g. you can use it to participate in one-to-one chats, and you can have a call with multiple people on it. If you have an organization with 3,000 people, you can manage it very nicely on Skype for Business. The tool can also scale from 10,000 to 20,000 users. It's a scalable tool.

What other advice do I have?

We have Skype for Business in our organization, and our last usage of it was six months ago.

I'm unable to comment on the initial setup of Skype for Business, because the installation was done by our IT team. Our team just used the tool. My work is on IT infrastructure, and Skype for Business is one of the communication tools that our local IT team provided to us. Our IT team took care of the installation.

Everyone in our organization used Skype for Business. Everyone was using the same thing, because there was no other option that time. Slowly and steadily, people went on to use Microsoft Teams, and I started using Zoom for meetings, because once the pandemic came in, everything was remote. Our organization wanted a tool which had better quality, or could be a better way to communicate, so we went onto Zoom and Microsoft Teams. Prior to those two tools, we used Skype for Business.

I'm rating Skype for Business seven out of ten. It's a really good solution.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Ali Jafari - PeerSpot reviewer
Voip Engineer at APK
Real User
User-friendly GUI, straightforward to install, and good quality video
Pros and Cons
  • "The GUI is very user-friendly."
  • "The technical support from Microsoft needs to be improved."

What is our primary use case?

We use Skype for Business to host and attend company meetings. It is primarily used for virtual meetings and video calls.

What is most valuable?

The GUI is very user-friendly.

What needs improvement?

The technical support from Microsoft needs to be improved.

For how long have I used the solution?

We have been using Skype for Business for between two and three years.

What do I think about the scalability of the solution?

This is a scalable product. We have approximately 500 users. We have managers, three administrators, engineers, and developers that use it.

How are customer service and support?

Troubleshooting problems with Microsoft is very hard. This is something that should be improved. The support should also be faster.

Which solution did I use previously and why did I switch?

We also use Cisco Meeting Server, Cisco Webex, and Adobe Connect.

All of the platforms are very good and of high quality.

How was the initial setup?

Skype for business is straightforward to install.

What about the implementation team?

Only one person is required to maintain and support this product.

What's my experience with pricing, setup cost, and licensing?

The licensing is billed on a yearly basis.

What other advice do I have?

Overall, this is a good product and I recommend it.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user