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Shilpa Patki - PeerSpot reviewer
Account Manager at Peristent Systems
Real User
Mar 30, 2023
A product that offers its users good connectivity over voice calls
Pros and Cons
  • "I rate the solution's stability a nine on a scale where one is not stable and ten is very stable...I rate the solution's initial setup a nine on a scale where one is difficult, and ten is easy."
  • "Skype's overall connectivity functionality or ability is one area with room for improvement."

What is our primary use case?

We are a software company, so we communicate via Skype with our end customers, including product companies.

What is most valuable?

Screen share is one of the features of the solution I like the most. The product also offers good connectivity over voice calls.

What needs improvement?

When I compare Skype for business with Microsoft Teams, I feel that Microsoft Teams has picked up more in recent years since it offers end-to-end connectivity and also connects with various systems making it more than just a messaging or calling tool. Microsoft Teams offers me a repository to store data and is also connected to SharePoint. Skype is a smaller application compared to Microsoft teams, offering wider scope to its uses. Skype's overall connectivity functionality or ability is one area with room for improvement.

Our organization recommends using Microsoft Teams as much as possible since it is closely tied to our operating system, making it easy to connect or sync with our local systems. The ability to create repositories, the ease with which it can be accessed, and the ease with which we can collaborate with our peer groups to work on data make it much more advanced than Skype.

For how long have I used the solution?

In our company, we use Skype for Business with our customers. Basically, we are just users of the product. Also, we have been using the product for around five years now. As of now, I don't remember the product's version.

Buyer's Guide
Skype for Business
May 2026
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,051 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate the solution's stability a nine on a scale where one is not stable and ten is very stable.

What do I think about the scalability of the solution?

I rate the solution's scalability an eight on a scale where one is not scalable and ten is very scalable. The scalability of the solution can be improved.

How are customer service and support?

Since I work in an organization with an IT team that takes care of the technical part, I have never had an opportunity to interact with Skype's technical support team. Owing to the fact that we never had any issues with the product from a technical support perspective, I rate the solution a seven or eight.

How was the initial setup?

I rate the solution's initial setup a nine on a scale where one is difficult, and ten is easy.

The deployment model is a corporate version which is used within corporate organizations.

What's my experience with pricing, setup cost, and licensing?

Since I am using a corporate account for which I have not made any payments, I would not be able to speak about the solution's price.

What other advice do I have?

I want to tell others who plan to use the solution that though it can increase the scope, they should first probably compare it with Microsoft Teams. Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Husam ALBAROUDI - PeerSpot reviewer
Senior Software Engineer at Adesso Turkey
MSP
Aug 31, 2022
Good chat functionality and screen sharing, but not as robust as Microsoft Teams
Pros and Cons
  • "The security seems good."
  • "Screen sharing, control in the session, and file sharing are easy."
  • "There might be some invitation issues with Skype for Business."
  • "Skype for Business is not as popular as Teams."

What is our primary use case?

The product is needed to communicate with people in different locations. Our company is in Germany. I'm in Istanbul. If I have a serious issue on the client side I can use Skype for Business to communicate and resolve issues. 

What is most valuable?

I'm using Microsoft Teams, and it's very similar to it. However, I don't actually have more advantages from Teams versus Skype for Business. 

Screen sharing, control in the session, and file sharing are easy. 

I like the chat application and the features it offers.

The security seems good. it may even be more secure than Teams. 

What needs improvement?

I'm not sure if it is possible to invite customers to meetings is they are outside the company. There might be some invitation issues with Skype for Business.

Skype for Business is not as popular as Teams. Teams has a file sharing area, which is useful. That wasn't in the Skype for Business. Skype for Business is just for chatting. However, there are no rich components like in Teams. Teams have a lot of features. Skype isn't as robust. 

For how long have I used the solution?

I've only used the solution for eight or nine months. 

What do I think about the stability of the solution?

The stability has been perfect. It's reliable. There are no issues with bugs or glitches. 

What do I think about the scalability of the solution?

I'm not sure about the scalability. I don't know how easy it is to add users, for example. That's handled more on the company side. 

We have about 350 at the company using the product. 

How are customer service and support?

I've had an issue in the past and reached out to technical support. They were helpful and responsive. 

Which solution did I use previously and why did I switch?

We've used TeamViewer for very specific accounts. We've also used Microsoft Teams. It's better than Skype for Business as it integrates more effectively.

How was the initial setup?

The initial setup is not too difficult or entirely easy. It's somewhere in the middle. It's a moderate setup. 

What's my experience with pricing, setup cost, and licensing?

The solution does have a license cost, however, I don't have any knowledge of the exact pricing. 

What other advice do I have?

I'm a customer and a user.

I'm not sure which version of the solution we're using.

I do tend to use normal Skype for personal use. While we use Skype for Business, they are moving more towards Microsoft Teams. 

Nowadays, you should just maybe buy the Microsoft package. If you are using a Windows laptop, then you need Word, Excel, and PowerPoint. Teams will come with this package. I prefer Microsoft Teams, actually. We have been using Microsoft Teams for the last three or four years.

I'd rate the solution seven out of ten. 

It's a good product. It's not that bad. That said, not a lot of people are using it. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Skype for Business
May 2026
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,051 professionals have used our research since 2012.
RemkeRutgers - PeerSpot reviewer
IT architect at Rutgers IT
Real User
Feb 10, 2022
It's a good and stable product that suits my needs.
Pros and Cons
  • "It's a good and stable product that fits my needs."
  • "It's a good and stable product that suits my needs because I've been working from home for the past couple of years."
  • "Lacks a zoom-in feature for whoever is presenting."
  • "WebEx has a feature that allows you to zoom in when you're giving a presentation. To get the same result with Skype requires going through the host."

What is our primary use case?

I use Skype for any audio or video meetings. I'm an IT architect and a customer of Microsoft. 

What is most valuable?

It's a good and stable product that suits my needs because I've been working from home for the past couple of years.  

What needs improvement?

WebEx has a feature that allows you to zoom in when you're giving a presentation. To get the same result with Skype requires going through the host. It would be a good feature for Skype to include. There can be minor problems; a microphone that's not working or a bad network connection but it's not usually anything related to the solution. 

For how long have I used the solution?

I've been using Skype for the past 18 months. 

What do I think about the stability of the solution?

The stability is good, issues generally revolve around individual problems participants have with their hardware.

What do I think about the scalability of the solution?

Scalability is good enough for my needs. 

How are customer service and support?

The process of support responsiveness was very good, but in the end they couldn't help because it was a problem with my local environment. 

Which solution did I use previously and why did I switch?

I've previously used WebEx, Zoom and Google Hangouts, depending on what my client is using so I go with what they've chosen. 

How was the initial setup?

I'm an end-user so it's just a single, click-through process. I believe my client's company has several thousand users. if you're with a company, the software is deployed for you, otherwise you do it yourself. 

What's my experience with pricing, setup cost, and licensing?

Skype is part of my Office 365 subscription.

What other advice do I have?

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director Of Information Technology at Multitech Soporte Profesional IT
Real User
Apr 26, 2023
A user-friendly tool for non-native English speakers, as it includes a translator, but its reporting functionality needs improvement
Pros and Cons
  • "Scalability-wise, I rate the solution a nine out of ten...Stability-wise, I rate the solution a ten out of ten."
  • "The solution lacks to provide reporting functionality, and I would like to see the solution provide that feature."

What is our primary use case?

Sometimes use cases are complicated, while at times, it's for easier use cases. But, the solution's use cases depend on why the employees in the company use it.

How has it helped my organization?

Sometimes, Skype for Business is used for translation purposes, especially since my English is not very good. I have a good skill set, but at times I feel I need to enhance it specifically for the market we are dealing with, such as the oil and gas industry. In this industry, the words used can be different from the common language, which may result in some words not matching the translation, and this is a matter of concern.

What is most valuable?

The simplicity of use is the most valuable feature of the solution. For a long time, with Skype for Business, what you see is what you get. So, the solution is just what we expect.

What needs improvement?

We have several departments in our company, and we have seven lines of business. Our company always has to enhance its processes. The solution lacks to provide reporting functionality, and I would like to see the solution provide that feature. It can help me figure out what I can do. As of now, I am just investigating.

For how long have I used the solution?

I have been using Skype for Business for a long time. Also, I am using the solution's latest version.

What do I think about the stability of the solution?

Regarding stability, my company has a contract for three more years with a very high budget. Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

I work for a company that has been around for more than seventy years in the market, and we have been operating for five years since we changed our company's name. However, our business now has seven lines of business. I am focused on business development, so I am looking for solutions that help me quickly carry the company to a very good position and achieve good results. Hence, I am looking for new solutions with artificial intelligence. Scalability-wise, I rate the solution a nine out of ten.

Apart from me, two more people in my company use Skype for Business. To increase the usage in the future, I am looking into other solutions.

How are customer service and support?

I never received any kind of support from Skype for Business.

How was the initial setup?

When it comes to deployment, some of our clients use online services, but in cases where their location is very far away from civilization, we may need to disconnect those services. In such situations, we may need to replicate some forms or data and then synchronize them back in the office.

Regarding the initial setup process, if one is an expert, then the process is simple.

What was our ROI?

Regarding ROI, I don't see much problem with paying if I need the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is priced fairly.

What other advice do I have?

My company has seven lines of businesses, and one of those is service. We always need to maintain records, evidence, and customization in the service business. Usually, we need complete information quickly, so maybe we can make forms or look for a lot of opportunities in the solution to help us.

I would like to have more experience with Skype for Business. So, if someone uses the solution, I use it with them. Overall, I rate the solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Office Ohrid at AGENCY FOR REAL ESTATE CADASTRE
Real User
Feb 25, 2023
Good performance, easy to deploy, and stable
Pros and Cons
  • "The solution is scalable and is capable of working on every appliance on every operating system."
  • "The cost of Skype for Business has room for improvement."

What is our primary use case?

We use the solution for virtual meetings.

What is most valuable?

Skype for Business has good performance.

What needs improvement?

The cost of Skype for Business has room for improvement.

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable and is capable of working on every appliance on every operating system.

Which solution did I use previously and why did I switch?

I previously used WebEx and we are still using Zoom. Zoom offers a cheaper license than Skype for Business.

How was the initial setup?

The initial setup is straightforward. We only have to click on a link.

What's my experience with pricing, setup cost, and licensing?

A license is required to use the solution.

What other advice do I have?

I give the solution an eight out of ten.

We stopped using the solution because we no longer communicate with the other group that held the license for Skype for Business.

I recommend the solution. Skype for Business offers good audio quality and excellent video quality. There wasn't a lot of demand for our network resources.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
CEO at Norahand
Real User
Sep 12, 2022
An easy-to-use solution for chatting and transferring files
Pros and Cons
  • "The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
  • "The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM."

What is our primary use case?

Our team of six uses the solution for virtual meetings. 

What is most valuable?

The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files. 

What needs improvement?

The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM. 

For how long have I used the solution?

I have been using the solution for two years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

For our purposes, the solution works fine and we have no need to scale. 

How are customer service and support?

We use a free version of the solution so we don't need specific support. If we have problems, we search Microsoft forums to find solutions. 

How was the initial setup?

The setup takes a day and requires some knowledge of configuration and deployment.

What about the implementation team?

We outsourced implementation to one Microsoft technician skilled in setup and deployment of the solution and other Microsoft products such as SharePoint. 

What's my experience with pricing, setup cost, and licensing?

Most of the IT ecosystems in Iran use Microsoft solutions because they are free for us. We crack them and pay no fees when configuring servers, downloading packages, or using Skype. 

Which other solutions did I evaluate?

We also use WhatsApp and Telegram for small meetings.

What other advice do I have?

I rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ato Abonalla - PeerSpot reviewer
Cybersecurity Solution Architect at a tech vendor with 10,001+ employees
Real User
Jul 1, 2022
Reliable, offers seamless integrations, and has many features
Pros and Cons
  • "I like the seamless integration to local telecommunications."
  • "I don't recall coming across any big missing features."

What is our primary use case?

This is our primary application for virtual meetings. However, we have MS Teams and the company is positioned to use more of MS Teams going forward. Skype is more of a chat application nowadays. 

What is most valuable?

I like the seamless integration to local telecommunications. We can call local numbers in different countries, and pretty much call anyone who is within the same system using Skype. If I'm not mistaken, it can also add people to my list (from my personal contacts) that are using Skype. 

What needs improvement?

It does everything I really need it to do. I don't recall coming across any big missing features. 

For how long have I used the solution?

I've used Skype for Business for as long as I can remember. I started using that more than five years ago.

What do I think about the stability of the solution?

It is stable. I haven't experienced any problems while I've been on a call, for example, or in a meeting. It's pretty reliable and the performance is good. 

What do I think about the scalability of the solution?

I've never had the chance to really scale it. I can't speak to how well it can expand. 

We have about 1,000 people using the solution right now. 

How are customer service and support?

I've never really dealt with technical support. I can't speak to how they are in terms of helpfulness or responsiveness. 

Which solution did I use previously and why did I switch?

We also use MS Teams. I also have some experience with Cisco. 

When I came to this company, they were using Skype, so I adopted it. I didn't migrate over to something else with any other purpose in mind. 

How was the initial setup?

I'm merely a user of Skype. I did not handle the initial setup. 

What about the implementation team?

My colleague handled the implementation. 

What's my experience with pricing, setup cost, and licensing?

I'm not sure what the licensing costs are for the product. It's not an aspect of the solution that I handle. 

What other advice do I have?

We do have a partnership with Microsoft and are integrators. 

The company will push out the newest version and purchase it. I'm pretty sure we are using the latest version.

I'd rate the solution nine out of ten. 

I would recommend the solution to other users and companies. 

I'd advise users to try to familiarize themselves with the features so that they can get the most out of Skype. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nivedan Kedia - PeerSpot reviewer
Consultant (M&A/R) at Deloitte
Real User
Jun 17, 2022
It's useful for instant messaging, but it doesn't store old messages and it could be more stable
Pros and Cons
  • "I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."
  • "I think Skype for Business is scalable."
  • "Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion."

What is our primary use case?

We only use Skype for instant messaging.

What needs improvement?

Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion.

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

Skype for Business could be more stable. 

What do I think about the scalability of the solution?

I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant. 

What other advice do I have?

I rate Skype for Business Five out of 10. I would not recommend it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Skype for Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
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Buyer's Guide
Download our free Skype for Business Report and get advice and tips from experienced pros sharing their opinions.