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HCL Connections vs SharePoint comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Users achieved ROI from HCL Connections in nine months by encouraging daily use and eliminating redundant features like chat.
Sentiment score
5.9
SharePoint reduces costs by improving efficiency and document management, offering better control and collaboration with initial training recommended.
 

Customer Service

Sentiment score
6.5
HCL Connections' customer service varies, with mixed reviews on support responsiveness and challenges in reaching knowledgeable staff.
Sentiment score
5.3
SharePoint support quality varies; some rely on external teams for better service due to complications and infrastructure differences.
There is a lack of detailed and timely responses, and support is not always transparent with the solutions.
The quality of Microsoft's technical support is very high.
It's also difficult sometimes to get the right information because we speak at first to a generalist and they have to go to a specialist.
 

Scalability Issues

Sentiment score
7.6
HCL Connections offers high scalability with effective IBM WebSphere support, despite Solr search limitations and manageable storage challenges.
Sentiment score
6.7
SharePoint is highly scalable and adaptable, supporting various user scales; proper setup and planning mitigate storage challenges.
The external access to SharePoint data requires better security handling.
SharePoint allows multiple teams to work at the same time, making it adaptable for large data volumes.
It is a SaaS solution with undisclosed constraints, making it unreliable at times for large volume operations.
 

Stability Issues

Sentiment score
7.3
HCL Connections is stable on WebSphere but needs tuning for performance; IBM support addresses occasional instability effectively.
Sentiment score
7.5
SharePoint is generally stable and reliable, though users may encounter performance issues and support challenges with larger data volumes.
The stability of SharePoint is high; it is quite stable and resilient.
SharePoint is a stable product.
SharePoint is generally stable, there have been instances, such as issues with the search index, where it took Microsoft a considerable time to resolve.
 

Room For Improvement

HCL Connections needs better document management, interface customization, third-party integration, collaboration, and cloud stability for improved usability.
SharePoint users seek improved usability, document management, customization, and training, facing challenges with setup, updates, and licensing.
Microsoft forces users to upgrade their license to access proper auditing information, which is essential and should be included in any license.
The learning curve of using special features and web parts in SharePoint could be enhanced, especially in helping data processing by AI systems.
A chat support or chatbot feature could also improve the response time of technical support.
 

Setup Cost

HCL Connections pricing varies widely, offers discounts, flexible licensing, and competitive pricing compared to Jive or SharePoint.
SharePoint pricing varies by business needs, with cloud options for small businesses and complex licensing for larger enterprises.
Unlike Drupal, all necessary applications are included in the Microsoft license, making it cost-effective.
Microsoft offers bundled pricing for Office, SharePoint, and Exchange, making it cost-effective.
The pricing and licensing for SharePoint are considered expensive.
 

Valuable Features

HCL Connections enhances collaboration with file sharing, tool integration, expert profiles, mobile access, and efficient content management.
SharePoint boosts productivity with collaboration, document management, Office integration, and automation, benefiting large enterprises through adaptability and powerful features.
Features include messaging integration and full-text search capabilities that help users understand content and grasp significant information stored in SharePoint.
SharePoint provides security for documents, allowing them to remain private and not shared publicly.
It now extends its usefulness with AI and Copilot, assisting in automation and integration with data handling through dashboards and reports.
 

Categories and Ranking

HCL Connections
Ranking in Corporate Portals (Enterprise Information Portals)
5th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
55
Ranking in other categories
Enterprise Social Software (12th)
SharePoint
Ranking in Corporate Portals (Enterprise Information Portals)
1st
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
162
Ranking in other categories
Enterprise Content Management (1st), Web Content Management (1st), Enterprise Intranet (1st)
 

Mindshare comparison

As of August 2025, in the Corporate Portals (Enterprise Information Portals) category, the mindshare of HCL Connections is 3.1%, up from 2.7% compared to the previous year. The mindshare of SharePoint is 26.7%, down from 28.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Corporate Portals (Enterprise Information Portals)
 

Q&A Highlights

Jul 10, 2014
 

Featured Reviews

Hasnain Zahid - PeerSpot reviewer
A stable tool useful to manage marketing-related activities
Stability-wise, I rate the solution a nine out of ten. Sometimes, the portal hangs because I find that if I am on a web page, I have to log out, and then I have to log in to the portal again. Since I see that the portal hangs at times, I have to move from one side of the portal to the next, making me feel that some things are scattered in the product. I attended a meeting with IBM recently, and they are improving a few of the things, in my opinion. The concerns that I have related to the product are being improved since I think many other users have reported issues similar to the ones I faced.
Madhur D'silva - PeerSpot reviewer
Collaborative work benefits while user-friendliness challenges persist
The most valuable feature of SharePoint is its user interface, which is very easy to use. I do not have to be very technical to use it. Its rights management capabilities and ability to restrict access to certain people are also very useful. Furthermore, I can access SharePoint from any device, whether it is a phone or laptop, which is very convenient.
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Comparison Review

it_user8925 - PeerSpot reviewer
Aug 23, 2013
Jive vs Sharepoint vs Drupal Commons
At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a…
 

Answers from the Community

Jul 10, 2014
Jul 10, 2014
Hello, Looking at my referrers, I noticed that this question pointed out to my comparison between SharePoint & Connections (see previous discussions for the link). I didn't compare Connections and SharePoint/Yammer yet but just Connections & SharePoint Social. Now that I have a little bit more experience with Connections & IBM Products in general, I'd consider choosing either of ...
2 out of 9 answers
it_user128490 - PeerSpot reviewer
Jul 1, 2014
I have experience using Yammer, Sharepoint, IBM -Sametime, Cisco-webex as a social platform. I liked Cisco - webex for various reason - Easy to use, online conferencing, blog, message broadcast, desktop share, meeting scheduler and seamless integration with MS office calendar. I found webex connect to be feature rich and meets most of our Orgs social needs. Many Thanks Pratyush
Jul 1, 2014
IBM Connections Integrates well with SharePoint. Post the integration configuration, most of the time, we should be able to get our SharePoint Libraries and Mysite integrated with connections. By having Microsoft Windows Authentication, we would be able to see the teamsitres, contents etf through SharePoint APIs on Conections page.Availability of Uploading docs are also single click away.Its visa versa from SharePoint as well. Questions regarding MS Yammer or IBM Connections would be subject to business decision however it would also be dependent on wheather we have Connections in the system or Yammer. if its a fresh new set up planning then in long run SharePoint with Yammer negates the need to have IBM connection and have more cost effective solutions. Best regards, Kumar
 

Top Industries

By visitors reading reviews
Performing Arts
19%
Manufacturing Company
12%
Media Company
10%
Educational Organization
7%
Government
13%
Financial Services Firm
10%
Computer Software Company
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HCL Connections?
Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten.
What needs improvement with HCL Connections?
The support is an area where the product can improve. My company faces some support-related issues because whenever we create or generate a ticket, it takes two days for the product's support team ...
What is your primary use case for HCL Connections?
I use HCL Connections for marketing purposes. The IBM product in our company already provides us with direct links to the marketing and HR sides.
What is your experience regarding pricing and costs for SharePoint?
As SharePoint is part of the Microsoft 365 suite, the pricing is acceptable.
What needs improvement with SharePoint?
Not with SharePoint specifically, but overall with the software or tools from Microsoft, I think there are areas that need improvement. It's very difficult to understand the objective. There are so...
 

Also Known As

IBM Connections, Lotus Connections
SharePoint 2007, SharePoint 2010
 

Overview

 

Sample Customers

Yamato Financial Co. Ltd., University of Zurich, Gwinnett County Public Schools, Royal Boskalis Westminster N.V., Telus, Rabobank, Christian Brothers Services, Grupo Financiero Banorte, The Loft Group, Dow Water & Process Solutions, JGC Corporation, College of Medicine, Swansea University, solvito GmbH, Loft Group, Hamm-Reno Group GmbH, Geno SA
Toyota, Aeroports de Paris, ASBBank Ltd., Barking, Havering and Redbridge University Hospitals, CambridgeshireConstabulary, D&M Group, NPL Construction Company, and The Regional Municipality of Niagara.
Find out what your peers are saying about HCL Connections vs. SharePoint and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.