SharePoint and OpenText Content Manager are enterprise content management solutions. SharePoint stands out for its integration capabilities and collaboration features, while OpenText is recognized for strong security and compliance features.
Features: SharePoint integrates with Microsoft Office, supporting Teams, customizable portals, and advanced search options. OpenText focuses on stringent compliance, detailed metadata management, and robust document handling for demanding sectors.
Room for Improvement: SharePoint needs enhancements in search efficiency, user interface intuitiveness, and cost of extensions. OpenText could improve its user interface, support response time, and pricing flexibility. Its complex security architecture also requires simplification.
Ease of Deployment and Customer Service: SharePoint's deployment includes on-premises, public, and private cloud options supported by Microsoft's ecosystem. OpenText offers on-premises and hybrid cloud deployment but is often complex to implement. Support quality varies for both based on user and location.
Pricing and ROI: SharePoint provides competitive cloud pricing within Office 365 plans, while on-premises options can be costly. OpenText is considered expensive, needing full capability use for ROI. Licensing and resource planning are crucial for both to manage costs effectively.
There is a lack of detailed and timely responses, and support is not always transparent with the solutions.
The quality of Microsoft's technical support is very high.
It's also difficult sometimes to get the right information because we speak at first to a generalist and they have to go to a specialist.
The external access to SharePoint data requires better security handling.
SharePoint allows multiple teams to work at the same time, making it adaptable for large data volumes.
It is a SaaS solution with undisclosed constraints, making it unreliable at times for large volume operations.
The stability of SharePoint is high; it is quite stable and resilient.
SharePoint is a stable product.
SharePoint is generally stable, there have been instances, such as issues with the search index, where it took Microsoft a considerable time to resolve.
Microsoft forces users to upgrade their license to access proper auditing information, which is essential and should be included in any license.
The learning curve of using special features and web parts in SharePoint could be enhanced, especially in helping data processing by AI systems.
A chat support or chatbot feature could also improve the response time of technical support.
Unlike Drupal, all necessary applications are included in the Microsoft license, making it cost-effective.
Microsoft offers bundled pricing for Office, SharePoint, and Exchange, making it cost-effective.
The pricing and licensing for SharePoint are considered expensive.
Features include messaging integration and full-text search capabilities that help users understand content and grasp significant information stored in SharePoint.
SharePoint provides security for documents, allowing them to remain private and not shared publicly.
It now extends its usefulness with AI and Copilot, assisting in automation and integration with data handling through dashboards and reports.
OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.
SharePoint is a Microsoft-based platform for building web applications. It covers a widerange of capabilities and while it is appropriate for experienced webdevelopers, even non-technical minded users can easily navigate through thesystem and execute functions such as collaborating data, managing documents andfiles, creating websites, managing social networking solutions, and automatingworkflow.
Major areas that SharePoint deals with are websites,communities, content, search, insights, and composites. The purpose is to give usersthe ability to create or develop these key business components on their owneven without technical knowledge of, for example, how to build a website or howto integrate coding. Configuring SharePoint into a business's system is meantto cut out all of the complicated steps, and pave the way for easierimplementation all around.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.