SAP Business One Reviews

I would describe my client's use case by saying that there are many weaknesses. Some of the modules are not complete and require an add-on to run the solution. Some of the add-ons are either not available correctly or require another add-on to function. For example, if you're working in the logistics business, the solution is not fit correctly because you need a fleet management solution to be integrated, you need a WMS solution to be integrated, and the system is not ready for these capabilities. It's good for very small companies, such as financial companies or other similar businesses. It's a good fit for manufacturing companies as well, but only small manufacturing. If you have comprehensive manufacturing, you need another add-on. The add-ons are very expensive for small to medium businesses.

The main pain point for my clients with SAP Business One is a point for improvement. Based on the company itself, if it is a logistics company or fleet management company or freight forwarding company, you need an add-on. There is nothing for the standard business to be done there. For companies in construction, you need a very comprehensive project management solution, which is not available. It's just for professional services project management. If you have advanced manufacturing such as process manufacturing, you need an advanced solution which is not available by default.

The most valuable functions of SAP Business One include the financials, the sub-module fixed assets, sales, purchasing, inventory, manufacturing, and small project management. It's a good solution for small companies.

SAP Business One process automation is helpful to reduce manual errors in a company. It helps clients reduce manual errors in their operations.

There is significant improvement needed for SAP Business One. However, SAP is not willing to improve it because they have other solutions they are pushing or pitching for sales, such as SAP Grow, which is the S/4HANA Cloud. They need to push it for the customers, and though it has some weaknesses, they tell the customers this is S/4HANA for small to medium businesses. They will not improve SAP Business One because it's a managed partner solution. They rely on the partners to provide the custom solutions or the additional add-ons.

I have been working with SAP Business One for around 17 years.

The setup process for SAP Business One is simple, but for the add-ons, it's very complex to have an add-on set up to SAP Business One.

I would rate stability for SAP Business One around eight out of ten.

For scalability, I rate it between seven or eight because you can add add-ons and there are approximately 500 ready-made add-ons with SAP. It's good for scalability.

The SAP technical support is very poor. We don't rely on SAP support; we always rely on the partner.

They hire very non-technical staff who aren't even business functionality experts. They just hire people that know the database and queries. When the system or the solution has a failure that's not related to the database, they get lost.

Negative

I am currently using SAP products but not primarily selling SAP.

Regarding real-time data processing capabilities, it is partially helpful for decision-making. It has built-in capability for real-time data, but it's not interactive data analytics. People need another solution such as Power BI to be integrated to get real-time data with interactive analytics.

When it comes to customizing reporting in SAP Business One, it has the capability to customize reports via SAP Crystal Reports. It has a good amount of reports, but for each business, you need to understand exactly what the customer needs to customize their reports.

The solution includes a mobile app to access key business information, though it is a very weak mobile app.

The main benefit SAP Business One provides to users is ease of access. It's very good to present to customers, both from the interface and capabilities perspective. It's suitable for small to medium companies, making the buy-in for the solution very good.

The pricing for SAP Business One is very competitive.

Overall, SAP Business One is a very good solution for small to medium businesses. If your company is looking for an ERP to run end-to-end business, this is the solution. You need specific add-ons to run in specific industries, but it's approximately 70% good for most small to medium companies.

My overall rating for SAP Business One is 7 out of 10.

Our current use case for SAP Business One is for our retail customers, wherein the product fits 100%. It is highly customizable for them. It serves as an ERP system for retail.

We have found the entire functionality of SAP Business One most valuable, including the sales module, purchase, inventory module, finance module, and asset module. We seldom use HR and production, but the rest of the modules have been more useful for us.

In terms of integration across departments, we have inbuilt features of SAP Business One, such as alerts and navigation of documents. It is good and helps us improve collaboration in our organization.

Regarding the analytics features of SAP Business One, it is acceptable. We find the analytical tools available, such as Qlik, Power BI, and others, to be more powerful than the HANA analytics provided within the product.

We do not utilize the dashboard capability of SAP Business One much, as it only provides KPIs. Our analysis is entirely different, and we find that it gives only an informative dashboard.

The mobile capabilities of SAP Business One are quite user-friendly, but with limited functionalities, which makes it a good lightweight solution.

In my opinion, SAP should not alter what exists in SAP Business One, as it is excellent as it is. They do not need to burden the product with too many new features because I have found it to be a lovable product for me over almost 18 years.

I have been working with SAP Business One for almost 17-18 years.

I rate the stability of SAP Business One as 9.8.

For scalability, I can give it 10 out of 10, as you just need to add HANA engines and increase the infrastructure, and the product will handle it.

I would rate technical support from SAP as almost an eight.

Positive

The initial setup for SAP Business One is simple, and we do not find it complex at all.

In my opinion, the main competitors in the market are Odoo and Microsoft Navision, particularly for SMEs, as Tally is predominantly used in India. Other products such as Zoho and Freshworks are competing in specific areas such as CRM.

We implemented SAP Business One two years ago and are still using the product currently.

We have done integrations with e-commerce and the marketplace using SQL, and now it is in HANA. Earlier it was in MSSQL, and we use the service layer of HANA for that.

I definitely recommend it to other users. It is for internal database use, not for public, so there are no concerns about it.

I rate SAP Business One 10 out of 10.

Clients are primarily using SAP Business One for sales distribution, purchasing management, and some companies are using the manufacturing capabilities with specific add-ons that can be attached to the solution, as well as finance. This represents the most common usage of the solution.

Depending on the companies, SAP Business One is a very mature solution that can manage all the departments of one company. This depends on the dimension of the company, because if we are talking about small and mid-sized businesses, SAP Business One might be a very good fit for the majority of companies with low price, low implementation cost, and very high reliability. Since it has been around for twenty-three years, it has become very mature, and most of the bugs and situations that are found in companies are covered by the solution. In terms of functionalities, sales, purchasing, finance, manufacturing, and post-sales service are very strong functionalities, always highlighting the company dimension and complexity.

Analytics is being developed by SAP Business One. Partners, such as ourselves, also add capabilities to the product for analytics powered by Power BI or similar solutions that can be attached and connected directly to the database.

We can customize dashboards for each different user regarding each different role in SAP Business One, and this can be very useful for decision-making and also to have an initial assessment of company results in the different areas. When a user starts their day, they can immediately have figures and numbers about the company.

I do leverage mobile capabilities in SAP Business One. There is space to improve those apps for them to become stronger in terms of what they can provide to the user, but it is already a very good start for mobile.

The service app is somewhat limited in terms of what it can provide to field users because this solution is for people going to customers to install or repair things. When compared with other solutions in the market, the standard mobile app from SAP is somewhat limited. There is no task planning or Gantt charts for team planning, so there are functionalities that could be improved to give a better experience and more information to the user.

I have been dealing with SAP Business One since 2003, which is twenty-three years.

SAP Business One is a very stable solution. It is so stable that we are not building more new functionalities into the solution. However, what is deployed is very stable.

SAP Business One is scalable because partners are allowed to develop on top of the solution, not on the core system, but to create add-ons that can be integrated with the solution using API technology.

The support from SAP is good because most issues can be resolved by the partner. It is quite rare for SAP support to be called into a company, usually only when there are legal or fiscal requirements that must be met by the system and partners cannot handle it. Occasionally, bugs in the communication between SAP and fiscal authorities occur, but typically support is fast.

I have not worked with something similar to SAP Business One from other vendors.

It is very straightforward to implement SAP Business One. For some companies that accept the standard SAP Business One solution without developments and complex configuration, we might have a process of one to two months to get a company running on SAP Business One. If there are complex processes, it could take up to six months, which is not a lot considering the kind of solution and the types of companies we are talking about.

SAP Business One works with a development layer for integrations called the Service Layer. This layer is interesting for creating connections between different systems, including third-party systems, leveraging the capability of integration in both ways with web services. If the company needs to integrate a different solution to enhance the system, SAP can respond to that with the Service Layer and API technology.

We tried to connect with Sana e-commerce years ago and are now working with some customers on Shopify integration using SAP Business One.

I would give SAP Business One an eight out of ten.

My customer's usual use cases for SAP Business One on AWS include implementation, deployment, administration in a console for the access of the users, and providing the correct tools for the users in the company. We have a partner, SkyOne from Brazil. SkyOne is our provider for cloud currently, and we have hosting the clients on the cloud of SkyOne. In SkyOne, we can deploy all the tools that the client needed for working in SAP Business One.

The feature I have found the most valuable in SAP Business One on AWS is the deployment of the infrastructure and the auto scaling. Auto scaling for us is the dynamic virtual machines to deploy for the access of our clients.

The deployment of infrastructure and auto scaling are very valuable for me in SAP Business One on AWS. For deployment on AWS, it is the most powerful feature in that platform. The platform offers numerous tools for deploying infrastructure, dynamic VMware, virtual machines, dynamic software, and hardware requirements for scaling infrastructure specifically, from basic infrastructure to large infrastructure.

I think about the areas of SAP Business One on AWS that could be improved or enhanced. Currently, we don't have any problems or issues with the AWS platform. Sometimes clusters are down in specific regions or there are connectivity issues with resources, but I don't see this specifically affecting SAP Business One at this moment.

Some aspects could make SAP Business One on AWS more appealing, such as a more intuitive user interface or optimized configuration. The deployment process could be improved because some projects or clients have internal addons in the database, and these components can be complex for deployment. They require many components and libraries for running properly on the platform. However, if the deployment is basic or standard, there aren't any problems.

I have been working with SAP Business One on AWS for three years with a partner in the USA.

I evaluate the stability of the solution overall as very stable and strong. Every four or five months, SAP AG, the partner from Germany of the product, delivers a new version with the package of FAP, future package or patch level. That version includes many features and corrects issues and bugs. With that, we can maintain our clients with the latest delivery version stable; it is a stronger product and ERP that improves with each version.

I evaluate SAP Business One on AWS as very scalable. I have extensive experience with the ERP SAP Business One. We can improve every day to bring better service for our clients. We can improve in the schedule time for SLA for deploying faster specific infrastructure, for example, in manufacturing business. I mention that project specifically because the area is more complex. As a company, we need to improve the internal tasks and external tasks for deploying better, faster, and securing the platform for our clients in that area of business.

I evaluate customer service and technical support of SAP Business One on AWS as dependent on every partner. For example, at H&Co, we have a matrix of service for our clients. This includes time schedules for critical events, critical issues, standard issues, and low priority issues. We have specific policies about attending to our clients on the platform. It depends on the partner, as I'm not familiar with how other partners work with customer specifics for SAP Business One.

Positive

My experience with the initial setup and deployment of SAP Business One on AWS involves my co-workers in infrastructure who have deployed tasks for implementing the infrastructure more efficiently and quickly in AWS. They have extensive background for deploying the infrastructure of our client. Then, as consultants or in technical functions in the ERP SAP, we can start to migrate databases, install components of the ERP, deploy add-ons, reconnect the Crystal Reports, test connections, and deploy the ERP with all functions and access for our clients. I regularly participate in the initial setup and deployment of SAP Business One on AWS.

Currently, I am working with a SAP Gold Partner for SAP Business One, working with numerous projects utilizing tools such as Crystal Reports for SAP Business One, Crystal report for extensions, data transfer workbench, and Excel. I have approximately eight to ten years of experience with Crystal Reports and have developed numerous reports for different projects including manufacturing, retail, and services.

I assess the impact of SAP Business One on AWS integrated modules for sales, distribution, and purchasing as beneficial for all kinds of businesses. Currently, we have a client in the USA, MC8, Master Concession Air, which is an airport. They have SAP Business One on SAP HANA with us at H&Co. Additionally, in Colombia, Brazil, Argentina, and Costa Rica, we have clients in retail and resellers, and in another country, we have a client using dealer management system for cars and workshops.

I evaluate the advanced reporting and analytics capabilities of SAP Business One on AWS as strong. For some specific clients, the basic package of dashboards is basic, and we need to develop personalized dashboards. In that scenario, we take the requirements of our clients with the reports, samples, and data, and then we can develop the dashboard, Crystal Reports, or whatever our clients need.

I evaluate the role of SAP Business One on AWS in automating routine tasks as effective. We have specific areas and departments that correspond to infrastructure administration. Each area has specific tasks, including infrastructure, SAP Business One consulting, support, and client service.

Regarding pricing of SAP Business One on AWS, I can access the console for testing and dimensioning the scaling of software and hardware requirements in the platform. The pricing depends on factors such as enterprise contracts and vendor relationships. The price varies based on the size of the features, infrastructure, node, and cluster.

I am an integrator, reseller, and consultant for SAP Business One on AWS. On a scale of 1-10, I rate this solution a 9.

My clients primarily require integration of IoT and add-on integration for SAP Business One. For dealer management portal and partner management portal, these are the processes for which my clients use SAP Business One.

SAP Business One is easy to operate compared to other ERP systems, which is why people choose it.

My clients are satisfied with the analytics part of SAP Business One.

The API dashboard of SAP Business One is very helpful because it allows for dashboard customization.

There are very good mobile capabilities in SAP Business One for management, allowing them to easily get approvals and everything from mobile.

Integrating SAP Business One with different departments is easy, and we are integrating it with an Android self-developed employee Android application, allowing for direct input of data to SAP Business One via API.

SAP Business One is streamlined and easy to set up, which provides major benefits for the end-users as it is very integratable for SMB.

For the standard process in SAP Business One, everything is good, but when integrated with some third-party integrations, there is some lag and sometimes no error message about what is happening and where it is stuck. SAP should generate more logs about it, making it easier for customers to understand what happened, as ultimately they think it is a problem with SAP Business One when it is not.

I have been working with SAP Business One for 15 years.

A hybrid cloud option in SAP Business One is good, similar to R/3 and S/4HANA.

I rate scalability as a nine for SAP Business One, highlighting its ability to scale and expand.

The technical support from SAP is very good.

Positive

For a non-technical person, the setup process for SAP Business One is complicated, but if they are technically knowledgeable, it is a simple process.

I give SAP Business One a rating of five for pricing, where one is high and ten is low. The pricing is a bit expensive.

Based on my experience, Odoo is the main competitor for SAP Business One in the market.

SAP Business One is the better product compared to Odoo in my opinion.

The main reason why SAP is better in functionality is because it is all about data, providing 100 percent accurate data.

I am the system administrator for SAP Business One.

I am currently an employer of Silver Touch Technologies where we provide cloud support for SAP Business One, and I am working as an LP System Admin of the SAP system.

I am satisfied with the analytics in SAP Business One.

I can customize the dashboard for my needs and requirements.

Some customers use SAP Business One for e-commerce integration, and there are zero complaints about it.

It would be great if AI is integrated with SAP Business One. I have provided a review rating of 10 for SAP Business One.

We are a partner to this tool. We have stakeholders for all the industries.

All the features of SAP Business One are valuable because it's a good product. It's a worldwide, good ERP, SME level, small and medium level ERP, Enterprise Resource Planning software.

Accounting is the most powerful of the features of SAP Business One, and manufacturing as well. I find accounting and manufacturing valuable and useful because they have all the features that can cater to all aspects of the manufacturing processes.

SAP Business One has real-time data processing updates. It's totally online real-time with no batch processes.

SAP Business One has customizable reporting tools. They are using Crystal Reports and the BI tools. In the HANA database, they have analytics and AI tools as well.

SAP Business One is a compact product which has all the features for SME level enterprises. It has evolved from a client-server model, and currently, they are making it cloud-based. That may be one of the features that I would want to have in the near future because they have already started it in the web client. SAP Business One web client has developed many features and only a couple of features need to be added to the web client before it becomes a full-fledged cloud product.

I have been working with SAP Business One for the last five years.

The initial setup of this tool is a very simple and straightforward operation.

The scalability of SAP Business One is very high. It's a very scalable product that has been strongly QA'd and doesn't have bugs. It's a very stable product.

It's an implementation process for SAP Business One because I'm not involved in the implementation. We have a separate implementation process which goes through several benchmarks we have already set up. We go through that implementation process strictly, monitoring the product with our project managers and so on.

They are using SAP Business One for manufacturing, accounting, servicing, and all ranges of services including mobile.

You can have multiple reporting tools with SAP Business One because it has interfaces to Microsoft BI and Cognos, and all the BI tools can be plugged into the database.

The SAP Business One Mobile App allows access to key business information on the go. There are a couple of mobile apps in Android and iOS. The service app, the sales app, and the normal mobile app come free of charge.

The SAP Business One Mobile App is free of charge. There are another two apps, a sales app and a service app, which require purchased licenses.

We have done many installations of the SAP Business One Mobile App because each customer who buys SAP also wants to use the mobile app. You can have authorizations, set workflows, and authorize payments from the mobile itself.

SAP Business One has huge security features, including two-factor authentication. The HANA database is an in-memory database with many security enhancements.

SAP Business One has a very good analytical tool which would be sufficient for SME level enterprises.

On a scale of 1-10, I would rate SAP Business One a 9.

My main use cases for SAP Business One are primarily in a business environment involving manufacturing, specifically in apparel manufacturing. Based on customer orders, production is ongoing, and we can compare the process from sales order to production to payments, all handled through SAP Business One.

Some of the most useful features of SAP Business One are that it has all the modules in a single platform, which is a good option compared to S/4HANA and other systems. We are using Sales, HR, Purchasing, AP, production, and item master within this fully embedded system.

In terms of real-time data processing capabilities, I am satisfied with SAP Business One, although we are not using its full potential as an on-premise solution.

I utilize the real-time data processing capabilities of SAP Business One by using MRP. We can use master data, bill of material, and sales orders to process this data and then generate purchase orders and production orders based on demand and supply, so that capability is already there in the MRP.

Regarding reporting capabilities, SAP Business One provides in-built reports and allows us to use crystal reports, which we can customize and develop our own reports alongside running SQL queries with the query generator to create SQL reports.

In terms of automation, SAP Business One offers integration capabilities to reduce manual errors and save human resources. We can integrate any automation part through the integration framework as well as the DI API service. Currently, we are using both resources to generate purchase orders and master data, which allows us to automate these features.

There are aspects of SAP Business One that could be improved, particularly when compared with other ERP systems, such as the high license cost. For small and medium-sized enterprises, an affordable price is crucial. Additionally, while there are some features to access the system through web browsers, it is currently a client-server system requiring software installation, so a fully web-based solution would be very easy to access.

I have been working with that tool for more than 10 years.

It was somewhat challenging to initially deploy SAP Business One, especially for setup, configuration, and installation, as compatibility with Microsoft patches or service packs can be tricky. Sometimes, SAP Business One releases service packs quarterly, and its stability varies, which can complicate installation processes and managing security certificates.

I have sought assistance from the SAP Support team; in some instances, we connected with SAP India, but sometimes it is difficult to obtain support from them. However, through the SAP portal, we can access direct support, which includes notes and a massive community for resources.

I am satisfied with their support, and I would rate SAP support an eight on a scale of 1 to 10.

Positive

When comparing with other systems, SAP Business One is not difficult to deploy. It has comprehensive user manuals and resources, and by referring to them, I can complete a full implementation within three months, while the installation of the system alone takes about one month.

I have used various tools and have utilized different views of SAP Business One. On a scale of 1-10, I would rate this solution an 8.

I am the user and consultant for SAP Business One. I believe all the modules we are using right now in SAP Business One. We are in the retail industry and we are doing manufacturing and fabrication as well. Each and every module is being used here.

SAP Business One is easy to use and fully integrated from top to bottom, from vertical to horizontal. Any transaction we are doing in any module is directly integrated with finance. Each and every transaction and report is updated at the same time. This is one of the main benefits of SAP Business One.

During a transaction in the sales module, it doesn't have to wait for finance to do posting before it gets updated. Financial transactions are posted at the same time. The general ledger, balance sheet, trial balance, cash flow statement, and all other reports are updated simultaneously. There is no need to wait for any posting or report preparations. Each transaction impacts every report and relevant module at the same time.

SAP Business One is one of the best solutions for real-time access to all data. Whenever any transaction is posted, it's immediately available in other modules and relevant reports. This provides real-time access in any module and any report.

The doors are always open for improvements. Currently, the solution is good for users. However, for consultants and administrators, many screens are not user-friendly. They must plan improvements for this aspect.

They also need to plan for integrating a small HR or payroll module. Currently, SAP Business One only has ERP modules and lacks HR or payroll modules. Other competitive applications, such as Odoo, provide their own HR and payroll modules.

I have been working with SAP Business One for almost 13 years.

There have not been any deployment issues.

It is stable enough. On the scale of stability, we have preferred SAP Business One over Microsoft.

It is very easy to scale up.

We have contacted support approximately 2 or 3 times. Although we did not have an appropriate SLA, we received support within a couple of days maximum.

Positive

We were planning to use Microsoft Dynamics, but then we chose SAP Business One.

SAP Business One is more mature regarding implementation, data integrity, accuracy, and security. It is more robust, strong, secure, and scalable.

Installation and implementation are very easy to do. Even beginners or new users can easily work on that part. If they are doing something for the first time or go through the documentation, the documentation is sufficient enough to provide them the experience to do the implementation.

The implementation and usage of SAP Business One are very easy. Challenges arise when consultants are not aware of business needs and try to map wrong requirements or devise incorrect solutions. This doesn't mean the application isn't good enough to support the business. SAP Business One is strong enough to support almost all kinds of different scenarios encountered by small and medium enterprises.

It is expensive compared to other modules or ERPs.

SAP Business One provides three types of integration with other software or applications. One way is through legacy SDKs. The second is through RESTful APIs, which are robust and platform-independent. These integrations provide a strong mechanism to integrate with third-party applications regardless of their platform. The third mechanism is the BI integration framework, which has XML-based integration schema that can integrate real-time industry solutions.

Recently, some companies have provided third-party solutions. SAP Business One also provides easy-to-integrate AI solutions to facilitate transactions, such as posting automatic transactions and creating reports.

Based on more than 10 years of experience, I would prefer SAP Business One over Microsoft and Odoo. Previously, we had around 280 users. There are two types of users available: professional license costing $2,700 per user one-time, and limited users costing $1,400.

They should provide more support directly to the users instead of through partners.

Overall rating: 9 out of 10.

I am using SAP Business One on AWS, but I am not familiar with it yet. I am working with the on-premise version of SAP Business One. I'm using version 10, which is the newest version of SAP Business One.

The most effective feature of SAP Business One in streamlining my business process is production. SAP's technical support is responsive and helpful; I am getting clear assistance, and that is not an issue, as I receive support from some suppliers.

It was difficult to deploy SAP Business One because some standard reports are not available, and inventory aging gives duplicate repeated lines, so I need to download and work out those individual lines; for those particular line items, we are facing issues. Additionally, the QC and production-related standard reports are not available, and overall audit logs report is not available; trial report audit trial reports. I am talking about log reports as something to improve in the next updates of SAP Business One.

I am using SAP Business One for QC-related activities, the add-on package, and some subcontracting activities, while facing problems mainly with the costing modules. The costing and resource modules cannot be used in our productivity line because assembling employees can use multiple lines on the same dates, leading to costing problems. Costing audits are required, but this is not available in SAP Business One. Moreover, asset tracking for maintenance activities or expenses related to specific machines is not possible, and management is asking for details about those expenses, but I can't track them in the current SAP Business One modules.

Real-time data analytics of SAP Business One has not impacted my decision-making because management is asking for dashboards, but I am not getting a clear picture from the supplier and supporting team. We need dashboards, and although drag and drop is available, it sometimes works and sometimes doesn't. Management requests quick view reports and visibility in chart views, but I'm experiencing major problems as I cannot provide these reports, especially since the managing MD is sometimes in Australia and America but faces challenges accessing the same data reports in India. The standard package does not offer reporting levels like YTD, MTD, which are necessary to easily provide management with reports.

Financially, I don't see any benefit from using SAP Business One because while some investment has happened, I can't see any return; it is the lowest cost product compared to others. We already replaced the lowest cost product, which is okay, but I am not getting proper reports, and that is a very critical part; if the product gets improved, it will benefit our cost management.

The challenges I encountered while implementing SAP Business One were addressed with support from the supplier, and I am not facing any problems regarding this.

AI is not implemented in SAP Business One; we see many companies utilizing AI in the current market, but SAP does not have enough provisions because the supplier does not provide information about AI implementation, and that is something I have not heard about.

I have been using SAP Business One for around 7 years.

I rate SAP Business One a three in terms of price. There are extra expenses after purchasing SAP Business One because we spend on some add-on packages since the standard modules do not have many options, so we are developing extra add-on packages and spending more money apart from the standard packages. I recommend SAP Business One to other companies because it is very comfortable, user-friendly, and budget-wise lower compared to others; I have already referred two companies to suppliers of SAP Business One in the last two years.

I rate the stability of SAP Business One an eight out of ten.

I rate the scalability of SAP Business One a six out of ten.

SAP's technical support is responsive and helpful; I am getting clear assistance, and that is not an issue, as I receive support from some suppliers.

When it comes to technical support, I find that the user password change activity is critical because once I login with a particular user ID, I need to raise a ticket to the SAP team or the supplier to get the password reset since I cannot change user passwords from my end. Unfortunately, the previous user left the company without sharing their password, so at that time I need to log those particular issues or reset the password; the facility is not available in the current system, and I have to raise tickets, waiting for updated passwords, which is very critical.

Based on my experience, I rate SAP Business One's support an eight.

Positive

The deployment of SAP Business One required within 1 hour.

Two people took part in the deployment process of SAP Business One.

I am not really sure about the current licensing cost for SAP Business One, but I know it's on a yearly subscription basis.

When it comes to technical support, I find that the user password change activity is critical because once I login with a particular user ID, I need to raise a ticket to the SAP team or the supplier to get the password reset since I cannot change user passwords from my end. Unfortunately, the previous user left the company without sharing their password, so at that time I need to log those particular issues or reset the password; the facility is not available in the current system, and I have to raise tickets, waiting for updated passwords, which is very critical.

It's not the cost that prevents me from rating it a nine; rather, some facilities are lacking compared to other countries and packages. Some packages have inbuilt AI capabilities and better reporting dashboards, while in India, some suppliers only provide partial reports and features, trying to make extra revenue through add-ons. As a customer, I face problems because SAP attempts to provide all features at a single cost but doesn't deliver the full package; they only partially provide some functions and depend on add-ons. I frequently have to work with query manager to create reports, and while some queries work, others don't provide the proper output, causing frustration. It would be more comfortable for management to access inbuilt packages directly without needing manpower, which is why I give it an eight.

My overall rating for SAP Business One is an eight out of ten.

The company I currently work for has over 1,000 SAP Business One customers, so I am pretty sure it covers a large breadth of use cases.

The most valuable features of the solution revolve around the fact that it is easy to deploy and scalable and is not resource-intensive. It is effective for small and medium-sized companies, predominantly in warehousing, distribution, trading, manufacturing, and discrete manufacturing. We have a bespoke product in the area of regulated beverages, including wineries, breweries, and distillers and it is all more of a SAP Business One add-ons.

Improvements are required in the support for partner-delivery add-ons, functional graphs, user development, and BI since certain shortcomings exist in these areas.

I have experience with SAP Business One.

It is a stable solution.

It is a scalable solution. Scalability-wise, I rate the solution a five out of ten. There are other solutions that are far more scalable than SAP Business One. SAP Business One is pretty much limited now because SAP is not really investing in the further expansion of the solution because it has other successful solutions right now.

My company deals with small and medium companies that operate in as low as 10,000,000 in revenue to multi-country or fairly large multi-million dollar organizations ranging from three-quarters of a million dollars to half a million dollars in revenue.

With SAP Business One, support is mostly delivered by partners. SAP doesn't deliver direct support. Established partners, and many of the partners out there with 20 or 30 years of experience with SAP Business One, have some established practices in place. The issues that usually pop up in the tool aren't really easy. Everybody knows what to expect and what kind of issues can arise, and SAP has mechanisms to help the customers. I rate the technical support a seven to eight out of ten.

Neutral

The product's initial setup phase is very straightforward. It has been done so many times that there are no areas to explore left in the process. Most implementers know what to do and what to expect from the tool.

Usually, one person is enough to take care of the deployment of the product. Maximum of two people can easily take care of the product's deployment phase, where one can look into the functional aspects like scopes, blueprinting, development deployment. If customizations or add-ons are required, then a technical resource would be slightly involved in the deployment process.

In terms of the price, I wouldn't know exact numbers, but I feel the prices are at par with most ERPs. When I say ERP, I am not including accounting software. When I talk about complete ERP solutions and packages, the prices are at par with what SAP Business One offers.

SAP S4/HANA is a much more comprehensive and complete ERP system, especially in terms of the functional breadth and depth compared to SAP Business One, while also being more scalable.

If I speak about a feature in the tool that helps with financial management, I would say that of all the products I have ever worked on, used, or implemented, the finance part is pretty much the same in all ERPs and bookkeeping software tools. Finance is a regulated thing. It has to generate financial statements related to all the accounts. All financial management systems will look into the ledger, accounts payable, and accounts receivable.

Generally the tool has two models. If the tool's in-house model is opted, then just one person is needed to maintain the product as an ERP administrator. If it is through a partner, then we usually have managed services, so you get access to a whole bunch of resources, technical, functional, finance, manufacturing, supply chain, or resources that you can have as part of the managed services contract.

My company does not use much of AI with SAP Business One since it is pretty much manual now. It's still pretty much manual for business process enhancements and it still requires more of a consultative approach with more of a human touch. With SAP S4/HANA, there is a process navigator, process data mining tool that does help users since with the use of AI it provides answers to their questions.

Recommendations are subjective to the requirements of the users. I would not recommend SAP Business One to a financial services institution or a bank. I would most definitely recommend it to a small family-owned business with about 20,000,000 of revenue, and that too in the area of discrete manufacturing.

I rate the tool a seven out of ten.