PradeepKumar22 - PeerSpot reviewer
Data Governance Lead at Centrient
Real User
Top 5Leaderboard
Reliable with good automation capabilities but needs more integrations
Pros and Cons
  • "The solution is stable."
  • "I'd like to see the solution become more user-friendly."

What is our primary use case?

We use the solution for daily data transactions and market data.

What is most valuable?

The automation on offer is very good.

The solution is stable.

The pricing isn't too bad.

What needs improvement?

I'd like to see the solution become more user-friendly.

It could use more integration capabilities. 

The initial setup can be a bit difficult. 

It scales only minimally.

For how long have I used the solution?

I've used the solution for about ten years. I've used it for a while at this point. 

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SAP Business One
March 2024
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What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution only scales a little. 

We have about 30 users on the solution currently.

At this point, we do not have plans to increase usage.

How was the initial setup?

The initial setup is a bit complex. It is not extremely straightforward. It took us about a day or two to deploy the solution. 

I'm not that technical and therefore don't have many details about the general setup.

What about the implementation team?

We had some outside assistance to help us with the initial setup. 

What's my experience with pricing, setup cost, and licensing?

It is my understanding that we pay for a perpetual license. You just pay for it once and then handle maintenance. It is not too expensive.

Which other solutions did I evaluate?

We have been looking into other options as well. 

What other advice do I have?

I am using an older version. It may be version four or six. 

I'd rate the solution seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Luis Guillermo Morales Kestler - PeerSpot reviewer
Gerente Informatica Corporación Arium at Arium Co
Real User
A solution with great sales and wholesale distribution features
Pros and Cons
  • "The sales and wholesale distribution are great."
  • "We don't have the functionality of the supply chain and mobile applications."

How has it helped my organization?

We are very satisfied with SAP Business One application. It is deployed on-premises. We reviewed the cost of cloud, and it is very expensive. We have about 200 users on-premises and plan to remain on-premises.

What is most valuable?

The sales and wholesale distribution are great.

What needs improvement?

We don't have the functionality of the supply chain and mobile applications and use third-party applications for this. We sell our products in little stores, and we need a phone to take the requirements of our customers, and the information goes to SAP. We have 15 warehouses to track picking, packing and all the processes in sales and the supply chain. So it is also essential to have good business intelligence.

Our problem is that we have five or six companies using SAP Business One, and when we need to have a disaster recovery plan, we need to execute a full backup of all of our companies. We need to have a backup for only one company, which is impossible.

How are customer service and support?

Our technical support is from our partner in Guatemala City, and we don't need to scale the problem to SAP. Our partner has great support, and we are very satisfied with their service.

What other advice do I have?

I rate the solution a nine out of ten. We are concerned with the Web Client because it doesn't have the old features we had on a desktop. In addition, we need more flexibility in the authorization process for purchasing because we don't have all the information we need to approve. We need to navigate different areas for information, and we only need one screen with all the information for the approved process.

Disclosure: My company has a business relationship with this vendor other than being a customer: Consultant
PeerSpot user
Buyer's Guide
SAP Business One
March 2024
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Managing Director at a construction company with 1-10 employees
Real User
Holds data and traceable information
Pros and Cons
  • "So there are a lot of features included with the ERP system."
  • "SAP could improve the performance of the business alignment with other products."

What is our primary use case?

We use SAP Business One as a back-office role for information on products. We use SAP APIs to connect directly to our financial systems and in the cloud and for customers. It supports SMEs. We have between 10 or 20 clients using ERP.ERP is used for food resource management and vehicle car sales business. The ERP system allows control, tracking, and reporting via analysis reports. It is also useful for sales reports and historical reporting, in addition to current productivity reporting.

How has it helped my organization?

SAP holds more data and traceable information. Information on any issues is saved, and SAP can recreate errors on the NCP portal. Solutions to issues are also available. You can find SAP features on Android with Samsung phones.

What is most valuable?

Accounting is a good feature, hence why we use SAP Business One. We use a single application to handle and control our resources. We also leave it overnight to process our purchasing tasks. All this is held in one secure database. The system provides information on products sent out to the customer. The system holds data and AI voice data. It also includes accounting control. So there are a lot of features included with the ERP system. We support SAP as we have a lot of experience within the team.

What needs improvement?

SAP could improve the performance of the business alignment with other products.

For how long have I used the solution?

We have 10 years of experience with SAP Business One.

What do I think about the stability of the solution?

Overall, the ERP solutions are stable, but it is more complicated and is not always stable for some customers. It helps to understand the product so you can manage it.

What do I think about the scalability of the solution?

SAP is scalable, as the versions of HANA are constantly being updated. They are currently up to version 6.

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

Setup is okay generally, but not so easy with integrated products such as Microsoft 365.

What about the implementation team?

Implementation is often complicated on the manufacturing side, as it requires integrations with .net. It usually involves using highly skilled SAP consultancy. It is often difficult for the implementer to integrate add-ons and customization, which deviate from a standard installation. I often work with the implementor, and this helps my learning curve. It isn't easy to learn at the beginning. Sometimes, while the implementation occurs, people use Excel and other control documents as a workaround until the system is ready.

What's my experience with pricing, setup cost, and licensing?

We compared the Microsoft solution with Oracle NetSuite, as they have a price decrease. It is, however, not that much cheaper, and the price is comparable to SAP.

Which other solutions did I evaluate?

We have considered using an add-on to the pack using Oracle NetSuite. They don't have a simple method of using the console or for the implementer to create an add-on. They said it was difficult to communicate on the cloud. There were also some defects when they tried to control everything on their contact form. So it didn't work very well.

What other advice do I have?

It is simple for users to use, but we can design and understand how to customize the menus for technical staff. It takes a lot of experience to technically understand the environment, especially when you need to integrate other systems such as the HANA database. We need to have more Linux and freedom experience, but not as much as with Microsoft SQL Server. You also need network knowledge, which is something you can compare the HANA database to. 

I would rate SAP at about 8 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
P P Gopalakrishhnan - PeerSpot reviewer
Practice Head: Digital Transformation at Progressive Infotech Pvt. Ltd.
Real User
Top 10
Offers a complete module that includes finance, material management, sales, and CRM
Pros and Cons
  • "The solution offers a structured view and is useful for the top management. The top management finds it organized and structured. It is stable and gives you fewer headaches as an IT manager."
  • "While SAP has been a leader in the enterprise and SME segments, many competitors have emerged with new features, especially in analytic modules like Salesforce and Oracle. The rise of cloud tools from providers like Amazon, Google, and Azure, offering analytics and visual analytical tools, has contributed to this shift.It seems SAP Business One may not have focused as much on this aspect, prioritizing the basic functioning of the enterprise. As a result, the latest user experience, particularly in digital aspects of data consumption, may not be on par with what's available in the market."

What is our primary use case?

The solution offers a complete module encompassing finance, material management, sales, and CRM. Additionally, plugins are available, including those for taxation, particularly for GST.

In my work, I use this application extensively to manage our services. Since our company primarily deals with services, it helps in inventory tracking, maintenance, and service management. The application offers end-to-end visibility, allowing me to monitor various aspects such as vendor shipments, warehouse inventory, items in transit, and documentation related to taxation and transportation.

What is most valuable?

The solution offers a structured view and is useful for the top management. The top management finds it organized and structured. It is stable and gives you fewer headaches as an IT manager. 

What needs improvement?

While SAP has been a leader in the enterprise and SME segments, many competitors have emerged with new features, especially in analytic modules like Salesforce and Oracle. The rise of cloud tools from providers like Amazon, Google, and Azure, offering analytics and visual analytical tools, has contributed to this shift.It seems SAP Business One may not have focused as much on this aspect, prioritizing the basic functioning of the enterprise. As a result, the latest user experience, particularly in digital aspects of data consumption, may not be on par with what's available in the market.

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

SAP Business One's stability is very high. 

What do I think about the scalability of the solution?

The product's scalability is good. My company has less than 50 users who use it daily. 

How are customer service and support?

The tool's response time is fairly low. The team has good technical ability. However, the product takes time for overall turnaround. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We switched to the product because we sought more stability and wanted to meet specific government compliance requirements. The need for a trusted solution, particularly regarding audits, played a crucial role in our decision-making process.

How was the initial setup?

There is significant room for improvement in setting up SAP Business One. The current process is fairly rudimentary. Deployment takes a couple of days to complete. 

What about the implementation team?

Our SAP partner helped with the tool's deployment. 

What's my experience with pricing, setup cost, and licensing?

SAP Business One is not cheap. 

What other advice do I have?

I rate the solution a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Independent Consultant at Bosch&Cia
Real User
Top 5Leaderboard
Powerful with good integrations and excellent online documentation
Pros and Cons
  • "It's very powerful and very complete."
  • "You get support through the vendor, not SAP directly. If your vendor is good, you get good support. If it is not a good vendor, the support is very bad."

What is our primary use case?

Both of our customers are retailers - one in the construction sector and other with automotive parts. We have a great number of items and clients in both enterprises. 

We can use the solution to guarantee the enterprise, the technology platform. We've been working with COBOL and SQL for more than 20 years, and we have to migrate to a platform with international knowledge or experience.

We have experience in ERP development and also the technological projection for the short and long term. That's why we chose to work with SAP Business One.

What is most valuable?

The parametrization and the integration of all the models is great. All the models are integrated well. 

The UX experience is also very good.

It's very powerful and very complete.

The setup is pretty straightforward. 

It's a scalable product.

It is quite stable. 

The solution offers excellent online documentation.

It seems that SAP is always giving you much more tips and upgrades than you are expecting.

What needs improvement?

Business One has a lot of data in each model, and it should be quite important to make the UX or interface for end users more simple. We can do it with other software and with some user interface that comes with SAP, however, that is perhaps the one meaningful issue to solve. 

When you want to work with data master items, there is no good manner to classify or to group the items. We have to do it with user information. They really need better classification of items. We have a lot of items, and SAP Business One comes only with one parameter to group the items and 64 properties. However, that is not what the system needs at all.

There's not much that needs fixing. It's been a very good experience through the years.

You get support through the vendor, not SAP directly. If your vendor is good, you get good support. If it is not a good vendor, the support is very bad. 

For how long have I used the solution?

I've used the solution for ten years. I started using it in 2012.

What do I think about the stability of the solution?

It's stable and reliable. The performance is good. There are no bugs or glitches. 

What do I think about the scalability of the solution?

The solution scales well. 

I am working with 200 end users now, and it seems that the two people we have for support of the ERP is good. 

How are customer service and support?

We have the contact and support of the partner that sold us the SAP application. Therefore, support comes through a third party.

From the vendor, support is very good. In some areas, we must view and understand the topics through information on the web, not directly through them. 

SAP doesn't give us support directly. The support of SAP is with partner intermediation. However, you must study and learn from the web every time. That's key for understanding and giving good support for the software.

We had to change partners to get a better support system in place and now they are good. The documentation, however, is stellar, and I would rate what's online a ten out of ten. 

How would you rate customer service and support?

Neutral

How was the initial setup?

After you know stuff about the software, it's easy. 

YOu only need two or three people to put up the solution. They are specialists. 

What other advice do I have?

I'm a consultant and a user. We consider ourselves a partner. 

It's a very good product. Whoever wants to buy this product, needs to understand how SAP works through a partner or directly. The enterprise must have a technical counterpart with a lot of experience, real experience since the software doesn't work alone. It's very good software, however, if you depend exclusively on the partner, that doesn't work very well.

I'd rate the solution ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sr, I.T. Manager at Siddiqsons Ltd
Real User
Top 20
Good accounting and finance features but needs to have barcode functionality
Pros and Cons
  • "You can scale the solution well."
  • "Some features are missing."

What is our primary use case?

The solution is very useful for manufacturing companies. 

What is most valuable?

The most important features are the accounting and finance features. Everything leads to finance. 

The initial setup is not too complex.

It's stable.

You can scale the solution well. 

The pricing is good.

What needs improvement?

We have some problems around here, in Business One. It's hard to have separate models. We have to make multiple forms and have problems doing that. In manufacturing, we do not have things like the actual cost of the fabric, loss of material, the various costs of raw materials, et cetera.

Some features are missing.

We'd like to see the solution support barcode features.

For how long have I used the solution?

I've used the solution for around five years. 

What do I think about the stability of the solution?

The product is stable and reliable.

What do I think about the scalability of the solution?

The solution is scalable. 

We have 125 licenses.

How are customer service and support?

There are some problems in technical support in Pakistan.

I have a big license for SAP Business One, one of the 20 licenses. And S4HANA's support in Python is not ideal. Our control team many times has complained due to the slow, slow response for Business One. If you upgrade the hardware, you should get more services.

Which solution did I use previously and why did I switch?

We want to move to S4HANA as it has a better design.

How was the initial setup?

The product does not require a complex setup.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty good. We did not find it to be too expensive.

What other advice do I have?

We are consultants and have customers in Pakistan using it. 

I'd rate the solution six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Head Of Information Technology at Kasapreko
Real User
Good stability and technical support but needs careful implementation in order to be effective
Pros and Cons
  • "Technical support is quite good. They are helpful and responsive. We are quite satisfied with their level of support."
  • "Our business has grown beyond the capabilities of Business One. We need a bigger ERP solution, and therefore we are moving away."

What is most valuable?

The solution is pretty straightforward to set up and gets easier over time.

Technical support has been quite good.

We've found the stability to be very good.

What needs improvement?

We aren't overly satisfied with the solution. We are moving away from it.

The solution needs to be implemented properly, otherwise, a company will not be able to get the full benefit of the product.

They need to do more with, budget planning within the solution, in terms of financial budgeting. Right now, we can only input values at our sales target, however, we can't input numbers. The solution also needs to look at the monthly balance. There will need to have some type of maintenance in there. Yet, there is no model for maintenance. If you buy it you need to go and find another solution for your maintenance however, if they can do a maintenance solution within this solution that that would be a wonderful thing.

For how long have I used the solution?

I've been using the solution for seven years or so. It's been a while. I've spent a lot of time on it.

What do I think about the stability of the solution?

The stability is very good. There are no bugs or glitches. It doesn't crash and freeze. It's very reliable in terms of performance.

What do I think about the scalability of the solution?

Our business has grown beyond the capabilities of Business One. We need a bigger ERP solution, and therefore we are moving away. We're looking at SAP S/4 HANA since we already use other SAP products.

We currently have 101 users. In the future, we'll be looking at 130 to 150 users.

How are customer service and technical support?

Technical support is quite good. They are helpful and responsive. We are quite satisfied with their level of support.

Which solution did I use previously and why did I switch?

We are actually going to move over to S/4HANA. We looked at Oracle, however, we decided on SAP as we already had SAP products. I've worked with a lot of ERP and other products, including other SAP products.

How was the initial setup?

The initial setup is not overly complex. It's pretty straightforward. However, at the outset, when we were fresh users, it seemed to be a bit complex. Over time, you get more and more comfortable with the process.

What's my experience with pricing, setup cost, and licensing?

The price of the solution itself is not the issue, however, the cost of the licensing is strange. No other ERP that concurrent licensing. As I have what will be a hundred users at the time to use it, doesn't matter whether Samuel or George come on, SAP requires an individual attached to a license. That means even if a person is no longer a user, we have to untie the license so nobody can use that license. I need to fill it with a different person.

What other advice do I have?

I am a customer and end-user of the product.

I'd recommend the product to others. Anyone who wants to use SAP Business One should do so. It's a good solution. They need to get a good implementer, however, as if it's not implemented well, you will have issues. 

I'd rate the solution at a six out of ten. At first, we really liked it, however, as of now, we need to change as it no longer meets our needs.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Senior Manager at Viettel IDC
Real User
Helpful modules, highly reliable, but many modules missing
Pros and Cons
  • "The most valuable features of SAP Business One are the financials, sales, and production. They are very helpful. Additionally, it is very easy to use and the user interface is stable in the application and on the web."
  • "SAP Business One could improve project management, quality assurance, material management, forecasting, full costing, and quality control. Many modules are missing in this solution."

What is our primary use case?

Our whole business depends on SAP Business One for many aspects, such as sales, and financials. E\verything is done through the solution.

What is most valuable?

The most valuable features of SAP Business One are the financials, sales, and production. They are very helpful. Additionally, it is very easy to use and the user interface is stable in the application and on the web.

What needs improvement?

SAP Business One could improve project management, quality assurance, material management, forecasting, full costing, and quality control. Many modules are missing in this solution.

For how long have I used the solution?

I have been using SAP Business One for approximately 12 years.

What do I think about the stability of the solution?

SAP Business One is a highly stable solution.

What do I think about the scalability of the solution?

SAP Business One is scalable.

We have approximately 145 users using this solution at all levels of my company.

I rate the scalability of SAP Business One a four out of five.

How are customer service and support?

The support from SAP Business One is good. However, sometimes they can be slow with their response.

I rate the support from SAP Business One a four out of five.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of SAP Business One was not complex. The migration from our older electric system was straightforward and took three to four months to complete.

What about the implementation team?

We used a local consultant to do the implementation.

What's my experience with pricing, setup cost, and licensing?

There is a license to use this solution and the price is good.

I rate the price of SAP Business One a seven out of ten.

What other advice do I have?

We are planning to migrate to SAP S/4HANA.

We use five people for the maintenance of the solution.

I strongly recommend this solution to others.

I rate SAP Business One a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: March 2024
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