SAP Business One Reviews

Vendor: SAP

4.1 out of 5

70 reviews
91% willing to recommend

What is SAP Business One?

The SAP Business One application offers a way to manage your entire business – from accounting and financials, purchasing, inventory, sales and customer relationships, and project management, to operations and human resources. SAP Business One helps you to streamline processes, gain a greater insight into your business, so that you can act fast and make decisions based on real time information, to help you drive profitable growth.

Get the SAP Business One Buyer's Guide and find out what your peers are saying about SAP Business One, SAP ERP, SAP S/4HANA and more!

SAP Business One is the #4 ranked solution in top ERP solutions. PeerSpot users give SAP Business One an average rating of 8.2 out of 10. SAP Business One is most commonly compared to SAP ERP: SAP Business One vs SAP ERP. SAP Business One is popular among the large enterprise segment, accounting for 53% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 864,053 peers since 2012

Featured SAP Business One reviews

Hatem Mohamed Nageeb Salama

Senior Sales and Presales Director at a tech services company with 51-200 employees

I am currently using SAP products but not primarily selling SAP. Regarding real-time data processing capabilities, it is partially helpful for decision-making. It has built-in capability for real-time data, but it's not interactive data analytics. People need another solution such as Power BI to be integrated to get real-time data with interactive analytics. When it comes to customizing reporting in SAP Business One, it has the capability to customize reports via SAP Crystal Reports. It has a good amount of reports, but for each business, you need to understand exactly what the customer needs to customize their reports. The solution includes a mobile app to access key business information, though it is a very weak mobile app. The main benefit SAP Business One provides to users is ease of access. It's very good to present to customers, both from the interface and capabilities perspective. It's suitable for small to medium companies, making the buy-in for the solution very good. The pricing for SAP Business One is very competitive. Overall, SAP Business One is a very good solution for small to medium businesses. If your company is looking for an ERP to run end-to-end business, this is the solution. You need specific add-ons to run in specific industries, but it's approximately 70% good for most small to medium companies. My overall rating for SAP Business One is 7 out of 10.

Read full review

Muhammad Shehzad

Senior SAP Consultant at Al Essa Company

SAP Business One is easy to use and fully integrated from top to bottom, from vertical to horizontal. Any transaction we are doing in any module is directly integrated with finance. Each and every transaction and report is updated at the same time. This is one of the main benefits of SAP Business One. During a transaction in the sales module, it doesn't have to wait for finance to do posting before it gets updated. Financial transactions are posted at the same time. The general ledger, balance sheet, trial balance, cash flow statement, and all other reports are updated simultaneously. There is no need to wait for any posting or report preparations. Each transaction impacts every report and relevant module at the same time. SAP Business One is one of the best solutions for real-time access to all data. Whenever any transaction is posted, it's immediately available in other modules and relevant reports. This provides real-time access in any module and any report.

Read full review

Joseph Daniel

Head Of Information Technology at Shachihata India pvt ltd

It was difficult to deploy SAP Business One because some standard reports are not available, and inventory aging gives duplicate repeated lines, so I need to download and work out those individual lines; for those particular line items, we are facing issues. Additionally, the QC and production-related standard reports are not available, and overall audit logs report is not available; trial report audit trial reports. I am talking about log reports as something to improve in the next updates of SAP Business One. I am using SAP Business One for QC-related activities, the add-on package, and some subcontracting activities, while facing problems mainly with the costing modules. The costing and resource modules cannot be used in our productivity line because assembling employees can use multiple lines on the same dates, leading to costing problems. Costing audits are required, but this is not available in SAP Business One. Moreover, asset tracking for maintenance activities or expenses related to specific machines is not possible, and management is asking for details about those expenses, but I can't track them in the current SAP Business One modules. Real-time data analytics of SAP Business One has not impacted my decision-making because management is asking for dashboards, but I am not getting a clear picture from the supplier and supporting team. We need dashboards, and although drag and drop is available, it sometimes works and sometimes doesn't. Management requests quick view reports and visibility in chart views, but I'm experiencing major problems as I cannot provide these reports, especially since the managing MD is sometimes in Australia and America but faces challenges accessing the same data reports in India. The standard package does not offer reporting levels like YTD, MTD, which are necessary to easily provide management with reports. Financially, I don't see any benefit from using SAP Business One because while some investment has happened, I can't see any return; it is the lowest cost product compared to others. We already replaced the lowest cost product, which is okay, but I am not getting proper reports, and that is a very critical part; if the product gets improved, it will benefit our cost management. The challenges I encountered while implementing SAP Business One were addressed with support from the supplier, and I am not facing any problems regarding this. AI is not implemented in SAP Business One; we see many companies utilizing AI in the current market, but SAP does not have enough provisions because the supplier does not provide information about AI implementation, and that is something I have not heard about.

Read full review

SAP Business One mindshare

As of July 2025, the mindshare of SAP Business One in the ERP category stands at 3.4%, down from 6.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

PeerResearch reports based on SAP Business One reviews

Type	Title	Date
Category	ERP	Jul 31, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 31, 2025	Download
Comparison	SAP Business One vs SAP S/4HANA	Jul 31, 2025	Download
Comparison	SAP Business One vs SAP ERP	Jul 31, 2025	Download
Comparison	SAP Business One vs Microsoft Dynamics 365 Business Central	Jul 31, 2025	Download

Title	Rating	Mindshare	Recommending
SAP ERP	4.0	18.7%	86%	105 interviews Add to research
SAP S/4HANA	4.2	10.6%	96%	123 interviews Add to research

Valuable Features

SAP Business One's valuable features are financial management, ease of use, multi-currency handling, user-friendly interface, customization without coding, real-time integration, and solid accounting background. It supports modules like sales, CRM, inventory, manufacturing, and Material Requirements Planning, offering automation, dashboards, and localization for various countries. Integration capabilities, stable performance, comprehensive documentation, and effective automation features enhance business operations for small to medium-sized companies.

"Ease of access is a valuable feature."
"Ease of access is a valuable feature. It is very good to sell to customers from the interface itself and from its capabilities."
"Ease of access is a valuable feature."

Room for Improvement

SAP Business One requires enhancements in integration, particularly with APIs and other systems, to enable seamless interoperability. A mobile version could improve user flexibility. The user interface and reporting capabilities need refinement for easier use and more robust analytics. Improvements in production, supply chain, and HR functions, including payroll, are necessary. Increased web browser compatibility, expanded standard reports, and cloud features would address scalability and adaptability concerns. It necessitates a more user-friendly experience with better customization options.

"SAP is not willing to improve SAP Business One because they have other solutions they are pushing, such as SAP Grow, which is the S/4HANA Cloud."
"SAP is not willing to improve SAP Business One because they have other solutions they are pushing, such as SAP Grow, which is the S/4HANA Cloud."
"SAP is not willing to improve SAP Business One because they have other solutions they are pushing, such as SAP Grow, which is the S/4HANA Cloud."

ROI

SAP Business One delivers a substantial ROI within four to six months, offering significant cost and time savings. It reduces management and inventory-related costs, leading to savings of 5-30%. Companies benefit from increased transparency and operational efficiency without needing additional IT staff. They appreciate the sustained cost-effectiveness and the ability to handle more business with the same workforce, rating its ROI highly. It's challenging to quantify exact ROI percentages, but substantial benefits are clear.

Pricing

SAP Business One offers competitive pricing, appealing to many enterprises due to its reasonable cost structure compared to alternatives like Microsoft Dynamics and Oracle NetSuite. Licensing typically involves a one-time software fee, followed by annual maintenance, with costs varying based on geography and model—perpetual or subscription-based. Users express a need for flexibility, yet find value in its offerings, citing standard license costs of $1,400 for limited and $3,700 for professional use.

"I rate the product pricing structure at around six out of ten due to currency fluctuations posing challenges."
"It's not cheap but offers good value, particularly for medium-sized enterprises."
"If the client's budget is low, they go for SAP Business One."

Popular Use Cases

SAP Business One is primarily used for automating business functions, including financial management, inventory, CRM, supply chain, and manufacturing operations. Users often integrate it with existing ERP systems, utilizing it across diverse industries such as manufacturing, services, retail, and trading. Many rely on it for real-time data management and reporting, with some leveraging its capabilities to transition from simpler software like QuickBooks. It is favored by small and medium-sized enterprises.

Service and Support

SAP Business One's customer service and support varies with the reliance on partners rather than direct support. Many users appreciate partner-provided assistance for its efficiency, while others highlight limitations in partner reliability. Technical support is generally considered good, though satisfaction may depend on specific partners. Online documentation and resources are highly valued. Some users express challenges with response times and the need for better expertise. Overall effectiveness depends on selected partners and their proficiency.

Deployment

Feedback on SAP Business One's initial setup highlights its general straightforwardness, with many describing it as simple and quick. While some implementations took longer due to specific business needs or customizations, experienced users noted ease with proper planning and guidelines. Successful deployment often involved internal teams and sometimes external consultants, depending on complexity. Preparation helps reduce challenges, particularly in migrating data and integrating additional components like logistics. For many, the process was familiar, manageable, and efficient.

Scalability

SAP Business One is considered highly scalable by users, supporting a wide range of user counts from small to medium-sized enterprises. It easily accommodates new users, departments, or branches. It handles growth efficiently, but some note limitations in customization and integration. SAP Business One satisfies current scalability needs, though larger enterprises might find it less ideal. User satisfaction varies but acknowledges its capacity to manage significant operations, integration with third-party applications, and easy customization.

Stability

SAP Business One is praised for its stability, with users finding it reliable and free from bugs or glitches. Many rate its stability between eight and nine out of ten. Users highlight its performance, especially on-premises and hybrid servers. Challenges may arise in regions requiring additional customization, but SAP Business One remains highly regarded for its enduring reliability and effectiveness, even outperforming other systems in data accuracy and reporting.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SAP Business One Buyer's Guide for additional reliable information.