Try our new research platform with insights from 80,000+ expert users
Jamf Pro Logo

Jamf Pro pros and cons

Vendor: JAMF
4.7 out of 5
Badge Ranked 1

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Jamf Pro enables zero-touch deployment, making it crucial for remote work environments by allowing devices to be configured and ready for use without physical handling.
Integration with Apple Business Manager and Apple's DEP allows seamless management and deployment of Apple devices, maximizing operational efficiency.
Self-service portals empower end-users by enabling them to install and update software, reducing dependency on IT support for application installations.
Smart Groups and patch management offer a hands-off approach, automating device management tasks and improving productivity.
Jamf Pro provides extensive customization options for managing Apple devices, including setting policies, configuration profiles, and ensuring compliance with security requirements.

CONS

Jamf could improve versioning by blocking OS upgrades or enhancing application update features.
The list of applications for patch management isn't sufficient, and improvements are needed for automation.
Improved integration is needed with other systems such as Active Directory and Single Sign-On solutions.
Jamf needs to integrate an onboard tool with automated DEP enrollment workflow and notifications.
Support needs to be 24/7, offering instant assistance, and improvements in the customer service realm are necessary.
 

Jamf Pro Pros review quotes

it_user696996 - PeerSpot reviewer
IT Support Consultant with 201-500 employees
Jul 5, 2017
I can set policies to manage devices by many variables OR keep it simple by leveraging DEP to assign new devices the standard apps.
it_user700149 - PeerSpot reviewer
IT Support Engineer at a tech services company with 51-200 employees
Jul 10, 2017
There is support for Apple updates from day one. Jamf works closely with Apple, so they are ready to support new updates whenever Apple pushes them.
reviewer1063800 - PeerSpot reviewer
Senior Manager Info Security IAM and Integration at a retailer with 201-500 employees
Apr 18, 2019
Jamf Pro allowed us to patch and manage endpoints while collecting log data to help improve operational efficiency.
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,672 professionals have used our research since 2012.
Aug 3, 2020
The most valuable feature is the ability to manage all devices through Apple's DEP and forcing them into Jamf pre-stage enrollment.
May 14, 2019
The most valuable features are the Jamf agent and the API.
reviewer1140624 - PeerSpot reviewer
Works at a tech services company with 201-500 employees
Jan 14, 2021
As an administrator, I really love the integration with Apple Business Manager.
reviewer1178940 - PeerSpot reviewer
Works at a wholesaler/distributor with 5,001-10,000 employees
Aug 30, 2019
Users love that instead of having to wait for tickets to be resolved, they can open an app and run a specific policy.
SB
Head of Operatons and Data Protection at a retailer with 51-200 employees
Aug 31, 2019
We were able to dramatically enhance our cybersecurity, and better support our users.
reviewer1183911 - PeerSpot reviewer
Works at a manufacturing company with 501-1,000 employees
Sep 5, 2019
It's a great way to keep track of all of our licenses and the software we use daily.
reviewer1209369 - PeerSpot reviewer
Works at a university with 1,001-5,000 employees
Oct 15, 2019
The full API lets us write custom scripts and apps to enhance even further the end-user experience.
 

Jamf Pro Cons review quotes

it_user696996 - PeerSpot reviewer
IT Support Consultant with 201-500 employees
Jul 5, 2017
Jamf could improve versioning as in outright blocking OS upgrades OR improving maintaining every application’s update feature. As of now, only some apps, like Flash, have managed updates.
it_user700149 - PeerSpot reviewer
IT Support Engineer at a tech services company with 51-200 employees
Jul 10, 2017
I think it would be best if Jamf had support tiers.
reviewer1063800 - PeerSpot reviewer
Senior Manager Info Security IAM and Integration at a retailer with 201-500 employees
Apr 18, 2019
The list of applications for patch management isn't sufficient.
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,672 professionals have used our research since 2012.
Aug 3, 2020
I wish there was a profile that could be created for configuring Apple software updates on a global basis for our devices, via a configuration profile.
May 14, 2019
There are known issues with the mobile configs that need to be fixed.
reviewer1140624 - PeerSpot reviewer
Works at a tech services company with 201-500 employees
Jan 14, 2021
I would like to have the ability to push scripts using MDM commands.
reviewer1178940 - PeerSpot reviewer
Works at a wholesaler/distributor with 5,001-10,000 employees
Aug 30, 2019
If it could do ticketing and non-Apple devices then that would be huge.
SB
Head of Operatons and Data Protection at a retailer with 51-200 employees
Aug 31, 2019
This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration.
reviewer1183911 - PeerSpot reviewer
Works at a manufacturing company with 501-1,000 employees
Sep 5, 2019
There is still no feature for properly patching T2 Security Chip-enabled Macs.
reviewer1209369 - PeerSpot reviewer
Works at a university with 1,001-5,000 employees
Oct 15, 2019
A more modern UI in the next release will make the product absolutely perfect.