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Jamf Pro pros and cons

Vendor: JAMF
4.7 out of 5
Badge Ranked 1

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Jamf Pro enables zero-touch deployment, facilitating the setup of devices without physical IT intervention, crucial for remote work environments.
The self-service feature empowers end-users by allowing them to install necessary software and configure settings independently, enhancing user satisfaction and reducing IT support cases.
Automated Device Enrollment with Jamf Pro integrates seamlessly with Apple's DEP program, providing efficient management and deployment of Apple devices globally.
Smart groups and patch management capabilities enable streamlined and efficient management of software updates and policies, contributing to operational efficiency.
Jamf Pro supports integration with various tools and services, such as Active Directory via Jamf Connect, enhancing compatibility and simplifying password synchronization for Macs.

CONS

Jamf Pro could improve its versioning capabilities, such as blocking OS upgrades or enhancing the update feature for all applications.
Patch management requires more automation and efficiency, particularly in dealing with T2 Security Chip-enabled Macs and simplifying the patch policy scoping process.
Jamf Pro needs better integration with non-Apple devices and systems like Active Directory and more comprehensive support for platforms like Windows and Android.
Users express the need for improved reporting tools, including enhanced metrics extraction and data visualization, as well as better integration with platforms like PowerBI and Tableau Reader.
A more flexible and affordable pricing structure, especially the cost of the JumpStart consultation, is suggested to accommodate small organizations more effectively.
 

Jamf Pro Pros review quotes

it_user696996 - PeerSpot reviewer
IT Support Consultant with 201-500 employees
Jul 5, 2017
I can set policies to manage devices by many variables OR keep it simple by leveraging DEP to assign new devices the standard apps.
it_user700149 - PeerSpot reviewer
IT Support Engineer at a tech services company with 51-200 employees
Jul 10, 2017
There is support for Apple updates from day one. Jamf works closely with Apple, so they are ready to support new updates whenever Apple pushes them.
TO
IT Operations Engineer at Cloudflare, Inc.
Dec 27, 2018
Jamf changed our lives completely from configuration, compliance and management.
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
886,426 professionals have used our research since 2012.
CK
Infrastructure Tech Arch Team Lead at Accenture
Dec 31, 2018
We consider Jamf Pro to be "best of breed" for enterprise Mac management.
SG
Mac Helpdesk/System Administrator at Measures for Justice
Dec 27, 2018
Jamf API and reporting Jamf integration for other applications as well as automation is fantastic.
KE
Systems Engineer at a consumer goods company with 1,001-5,000 employees
Dec 27, 2018
It has made it easy to track and update devices, I love how easy it is to use, and the support is the best in class.
MC
Senior Desktop Engineer - Apple products at Madison College
Jan 2, 2019
We used to need more resources to manage our devices, and with Jamf Pro, we can now do more with less, which is the ideal situation.
JM
Senior Desktop Engineer - Mac at a financial services firm with 10,001+ employees
Jan 11, 2019
Jamf provides the only complete solution for managing Macs at large and small scale.
TG
ICT Client Services Manager at a educational organization with 201-500 employees
Jan 12, 2019
DEP imaging and settings deployment is almost instant from when you click the save button, and it is so good!
TX
System Administrator at a retailer with 1,001-5,000 employees
Jun 14, 2019
Self-service, because there's no need for IT Support (scripts/software, etc.) Zero-touch enrollment for delivering an awesome (it's my MacBook) experience.
 

Jamf Pro Cons review quotes

it_user696996 - PeerSpot reviewer
IT Support Consultant with 201-500 employees
Jul 5, 2017
Jamf could improve versioning as in outright blocking OS upgrades OR improving maintaining every application’s update feature. As of now, only some apps, like Flash, have managed updates.
it_user700149 - PeerSpot reviewer
IT Support Engineer at a tech services company with 51-200 employees
Jul 10, 2017
I think it would be best if Jamf had support tiers.
TO
IT Operations Engineer at Cloudflare, Inc.
Dec 27, 2018
Pricing needs to be better for smaller businesses who need cloud-based products over on-premise solutions.
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
886,426 professionals have used our research since 2012.
CK
Infrastructure Tech Arch Team Lead at Accenture
Dec 31, 2018
I would like to see MFA integration added to the SSO feature, as well as having it expanded to accommodating multiple servers.
SG
Mac Helpdesk/System Administrator at Measures for Justice
Dec 27, 2018
Patch management: Software patching has fallen by the wayside for newer versions of Jamf as most users are implementing open source alternatives for keeping installed software patched.
KE
Systems Engineer at a consumer goods company with 1,001-5,000 employees
Dec 27, 2018
Conditional access for iOS devices is a thing they need to add. It's on the roadmap, and it would be nice to have that now.
MC
Senior Desktop Engineer - Apple products at Madison College
Jan 2, 2019
Patch management is an area that still needs focus and attention.
JM
Senior Desktop Engineer - Mac at a financial services firm with 10,001+ employees
Jan 11, 2019
Patch management is lacking greatly; more options are needed in order for us to consider using it at all.
TG
ICT Client Services Manager at a educational organization with 201-500 employees
Jan 12, 2019
There are some small but clunky UI elements — things like bulk editing of certain information and settings.
TX
System Administrator at a retailer with 1,001-5,000 employees
Jun 14, 2019
More reporting functionalities on mail/export basis with a schedule.