

Jamf Pro and NinjaOne are two prominent IT management solutions. NinjaOne holds an upper hand due to its ease of use and competitive pricing.
Features: Jamf Pro offers comprehensive Apple device management, seamless integration with Apple services, and robust security features. NinjaOne provides multi-platform support, strong automation capabilities, and useful inventory management.
Room for Improvement: Jamf Pro needs better support for non-Apple devices, improved reporting features, and enhanced usability. NinjaOne could improve remote control functionalities, provide more detailed documentation, and enhance customer service resources.
Ease of Deployment and Customer Service: Jamf Pro is straightforward to deploy for Apple devices but can be challenging in initial setup. Customer service receives mixed feedback with some users reporting helpful responses and others noting delays. NinjaOne has intuitive setup across platforms with responsive and helpful customer service, making user onboarding and troubleshooting easier.
Pricing and ROI: Jamf Pro is considered expensive but justified by its specialized features, reporting good ROI in Apple-exclusive environments. NinjaOne offers greater affordability with competitive pricing, providing strong ROI due to its versatility and comprehensive feature set.
I have seen a return on investment with Jamf Pro; previously we were using manual deployment for iPads.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.
The vendor support is excellent.
They sometimes provide delayed responses, and occasionally the executive who connects is not technical enough.
they are doing great for technical support
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
Customer support from NinjaOne is excellent.
High loads may require monitoring for load balancing, particularly when running numerous processes in Jamf Pro.
Jamf Pro is a fully scalable solution.
I would rate the scalability of NinjaOne as ten out of ten.
We easily install the agent on new servers and can create scripts to automate agent installation.
The scalability of NinjaOne is good; we can add more as we grow.
I would rate the stability a ten out of ten.
In the two years I have used it, I have never experienced any downtime or reliability issues.
Despite being expensive, I still rate Jamf Pro highly because of its security features and comprehensive management capabilities for Mac OS devices.
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations.
Support is not 24/7, and it would be great to get instant support.
Security and reporting, including business intelligence tools, are adequate.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
The pricing structure is one of the cons.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
The product automatically updates to include new security features, ensuring that customers are always using the latest version of macOS and app packages.
Self Service allows users to download and install only approved and authorized software that the organization makes available.
Jamf Pro has positively impacted my organization by being better for rolling out iPads and Macs; it would be the best in terms of rolling out the updates, apps, and even setting up a device.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
| Product | Market Share (%) |
|---|---|
| Jamf Pro | 13.6% |
| NinjaOne | 7.2% |
| Other | 79.2% |


| Company Size | Count |
|---|---|
| Small Business | 38 |
| Midsize Enterprise | 41 |
| Large Enterprise | 63 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
Jamf Pro is a mobile device management software designed to help organizations and businesses automate Apple device handling-related workflows and processes. It features zero-touch deployment that enables users to automatically enroll new Apple devices, and also configure and deploy these devices swiftly and efficiently. It comes with inventory management capabilities, Apple mobile device management features, and an enterprise app store. Jamf Pro also allows users to deploy and access their mobile apps licenses in bulk. When it comes to using the app store, end users don’t need to ask for assistance from helpdesk agents in order to download, install, and update applications.
Jamf Pro Features
Jamf Pro has many valuable key features. Some of the most useful ones include:
Jamf Pro Benefits
There are many benefits to implementing Jamf Pro. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Jamf Pro stands out among its competitors for a number of reasons. Some of these include its app deployment, its easy installation, and the fact that it’s lightweight but powerful. PeerSpot users take note of the advantages of these features in their reviews:
An IT Support Specialist at Visby Medical writes, “The first most valuable feature I found was the ability to simply push out applications to devices, Mac or iPads/iPhones. It's as easy as procuring the licensing for the apps and then setting it to the volume purchasing back in Jamf.”
Another reviewer, a Desktop Engineer at Kroger, notes, “The self-service portal to share scripts and other tasks that have extremely minimized the need for calls to our support teams, or even sharing the applications we package and allowing users to pick and choose what apps they need or want, instead of just blanket installing everything from our old environment.”
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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