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Infor CloudSuite pros and cons

Vendor: Infor

4.0 out of 5

17 reviews
100% willing to recommend

Pros & Cons summary

Infor CloudSuite enhances industry efficiency with a wave management system, outperforming SAP in performance with ION and Infor OS, and supporting customization through features like extension tables. It improves sales transparency, collaboration, and benefits from AI capabilities. Despite high ratings for stability, documentation and pricing need refinement, especially for international users. Integration limits and insufficient European IT specialists impact projects, and support services need enhancement.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Infor CloudSuite enhances processing efficiency with its complete wave management capabilities.

Infor CloudSuite's flexibility allows it to cover a wide range of areas, including essential traceability for food production.

The integration of business intelligence and AI capabilities makes Infor CloudSuite comprehensive and forward-looking.

Infor CloudSuite is highly scalable, providing long-term growth opportunities for businesses.

Infor CloudSuite improves transparency in sales processes, enhancing operational efficiency.

CONS

Pricing is an area with much room for improvement, particularly in regions like South Africa where dollar-based pricing poses challenges.

Infor documentation is inadequate, failing to cover many specific use cases needed for effective deployment and operation.

Planning features need enhancement, especially with the addition of industry-specific planning details.

Integration issues exist, with certain third-party tools, like older versions of IBM or Oracle, not being accepted.

There is a lack of IT specialists in regions like Germany, which hampers customization, software development, and implementation timelines.

Infor CloudSuite Pros review quotes

Solutions Architect at Merino Consulting Services

Jun 25, 2024

It is a very scalable solution.

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S Solomon Kumar

Head of Global Sales at phaxon services pvt ltd

Mar 31, 2023

From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc.

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CTO at silicium consulting

Feb 22, 2022

Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP.

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Infor CloudSuite

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reviewer1425669

Works at a consultancy with 201-500 employees

Oct 4, 2020

It is a complete wave management system to increase processing efficiency.

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reviewer1917201

Managing Director at a manufacturing company with 11-50 employees

Feb 27, 2024

Some valuable features include improved transparency in sales processes, which has been vital for our operations.

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Logistic Services Team Leader at a financial services firm with 1-10 employees

Oct 28, 2021

We did some research and chose CloudSuite because it has the flexibility to cover a range of areas. And there were many other factors like traceability, for example, which is crucial for food production.

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Dietmar Müller

Key Account Manager at Cronon GmbH

Feb 21, 2025

Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.

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Presales Consultant at iOCO Software Distribution (Pty) Ltd (Infor Gold Channel Partner)

Apr 23, 2024

The customization capabilities of CloudSuite Industrial are also there.

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Managing Director & CEO at Blue Chip Computer

Apr 5, 2024

Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments.

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Infor M3 Consultant at Wipro Limited

Jan 20, 2023

Infor CloudSuite Industrial is easy to setup. The built-in solution is already there, so we can start implementing it right away when we install it in an organization. After going through different test executions and workshops, any missing features can be added using Infor extension tables and other products. It will take at least eight to nine months to go live.

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Show 4 more reviews (out of 14)

Infor CloudSuite Cons review quotes

Solutions Architect at Merino Consulting Services

Jun 25, 2024

For the quality department, there is a module called quality, and I feel it has to be a little bit simplified.

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S Solomon Kumar

Head of Global Sales at phaxon services pvt ltd

Mar 31, 2023

Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle.

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KC

KabilanChakravarthy

HCM Consultant at a healthcare company with 10,001+ employees

Jul 2, 2025

The disadvantages of Infor CloudSuite are related to Absence Management. There are too many setups for users to establish absence plans, formulas, and calculations.

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Infor CloudSuite

Free Report: Infor CloudSuite Reviews and More

Learn what your peers think about Infor CloudSuite. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.

862,499 professionals have used our research since 2012.

CTO at silicium consulting

Feb 22, 2022

Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual.

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reviewer1425669

Works at a consultancy with 201-500 employees

Oct 4, 2020

It takes time to properly learn what the product can do.

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reviewer1917201

Managing Director at a manufacturing company with 11-50 employees

Feb 27, 2024

There should be better clarity and agreement on all interfaces and requirements before signing a contract. This would avoid unexpected costs and complications later on.

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Logistic Services Team Leader at a financial services firm with 1-10 employees

Oct 28, 2021

Pricing is always an area where there is room for improvement.

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Dietmar Müller

Key Account Manager at Cronon GmbH

Feb 21, 2025

In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.

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Presales Consultant at iOCO Software Distribution (Pty) Ltd (Infor Gold Channel Partner)

Apr 23, 2024

There is room for improvement in the pricing. For us, it's the pricing aspect. Since we're South African, it's difficult when it's a dollar-based product.

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Managing Director & CEO at Blue Chip Computer

Apr 5, 2024

They could include marketing automation for the product.

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Show 5 more reviews (out of 15)

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