Try our new research platform with insights from 80,000+ expert users

Infor CloudSuite pros and cons

Vendor: Infor

4.0 out of 5

18 reviews
100% willing to recommend

Pros & Cons summary

Infor CloudSuite is known for its scalability and effectiveness in ERP, featuring production planning and wave management for industries like food production. Its straightforward setup and customization enhance implementation, while business intelligence and AI capabilities meet diverse needs. However, significant learning time, pricing challenges, integration issues with third-party tools, and complex absence management setup present hurdles. Improving support services and documentation could further enhance its operational benefits.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Infor CloudSuite enhances processing efficiency and scalability and offers valuable features like wave management and email automation.

It outperforms competitors like SAP with better load time and performance.

Setup is straightforward with built-in solutions, and customization is facilitated through extension tables.

CloudSuite Industrial improves transparency in sales and enhances workflow management and collaboration.

CloudSuite provides integrated business intelligence and AI capabilities, functioning well for various company needs.

CONS

Infor requires more comprehensive documentation, especially for specific use cases like creating a business object deployment from LVN to element, which are insufficiently covered.

Pricing needs improvement, as users from different regions face challenges due to the currency used and overall cost.

Due to a lack of IT specialists in some regions, such as Germany, customization and software development projects with Infor can take too long.

Integration is limited, with certain third-party tools not being accepted, particularly in older versions of IBM or Oracle.

There is a need for more licenses as companies grow with Infor, impacting scalability and cost management.

Infor CloudSuite Pros review quotes

Solutions Architect at Merino services ltd

Jun 25, 2024

It is a very scalable solution.

Read full review

S Solomon Kumar

Head of Global Sales at phaxon services pvt ltd

Mar 31, 2023

From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc.

Read full review

CTO at silicium consulting

Feb 22, 2022

Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP.

Read full review

Infor CloudSuite

Free Report: Infor CloudSuite Reviews and More

Learn what your peers think about Infor CloudSuite. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.

872,869 professionals have used our research since 2012.

reviewer1425669

Works at a consultancy with 201-500 employees

Oct 4, 2020

It is a complete wave management system to increase processing efficiency.

Read full review

reviewer1917201

Managing Director at a manufacturing company with 11-50 employees

Feb 27, 2024

Some valuable features include improved transparency in sales processes, which has been vital for our operations.

Read full review

Logistic Services Team Leader at a financial services firm with 1-10 employees

Oct 28, 2021

We did some research and chose CloudSuite because it has the flexibility to cover a range of areas. And there were many other factors like traceability, for example, which is crucial for food production.

Read full review

Dietmar Müller

Key Account Manager at Cronon GmbH

Feb 21, 2025

Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.

Read full review

Presales Consultant at iOCO Software Distribution (Pty) Ltd (Infor Gold Channel Partner)

Apr 23, 2024

The customization capabilities of CloudSuite Industrial are also there.

Read full review

RG

Sr ERP Support Analyst at a university with 201-500 employees

Oct 9, 2025

What I appreciate most about Infor CloudSuite is the out-of-box standard functionality; it really can function to meet the needs of any company.

Read full review

Managing Director & CEO at Blue Chip Computer

Apr 5, 2024

Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments.

Read full review

Show 5 more reviews (out of 15)

Infor CloudSuite Cons review quotes

Solutions Architect at Merino services ltd

Jun 25, 2024

For the quality department, there is a module called quality, and I feel it has to be a little bit simplified.

Read full review

S Solomon Kumar

Head of Global Sales at phaxon services pvt ltd

Mar 31, 2023

Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle.

Read full review

KC

KabilanChakravarthy

HCM Consultant at a healthcare company with 10,001+ employees

Jul 2, 2025

The disadvantages of Infor CloudSuite are related to Absence Management. There are too many setups for users to establish absence plans, formulas, and calculations.

Read full review

Infor CloudSuite

Free Report: Infor CloudSuite Reviews and More

Learn what your peers think about Infor CloudSuite. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.

872,869 professionals have used our research since 2012.

CTO at silicium consulting

Feb 22, 2022

Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual.

Read full review

reviewer1425669

Works at a consultancy with 201-500 employees

Oct 4, 2020

It takes time to properly learn what the product can do.

Read full review

reviewer1917201

Managing Director at a manufacturing company with 11-50 employees

Feb 27, 2024

There should be better clarity and agreement on all interfaces and requirements before signing a contract. This would avoid unexpected costs and complications later on.

Read full review

Logistic Services Team Leader at a financial services firm with 1-10 employees

Oct 28, 2021

Pricing is always an area where there is room for improvement.

Read full review

Dietmar Müller

Key Account Manager at Cronon GmbH

Feb 21, 2025

In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.

Read full review

Presales Consultant at iOCO Software Distribution (Pty) Ltd (Infor Gold Channel Partner)

Apr 23, 2024

There is room for improvement in the pricing. For us, it's the pricing aspect. Since we're South African, it's difficult when it's a dollar-based product.

Read full review

RG

Sr ERP Support Analyst at a university with 201-500 employees

Oct 9, 2025

As far as pricing and licensing are concerned, more licenses are needed when companies grow with Infor CloudSuite.

Read full review

Show 6 more reviews (out of 16)

Related questions

26

When evaluating ERP, what aspect do you think is the most important to look for?

149

Which is the best ERP for a mid-sized AEC company?

17

Infor ERP SyteLine or SAP Business All-in-One?

39

What would be your most recommended cloud-based ERP system for a medium-sized enterprise?

16

Dynamics AX vs. JD Edwards EnterpriseOne

217

Which ERP solution would you recommend for a construction company?

30

SAP S/4 HANA vs Infor Lawson M3

39

What are the main components of an ERP system?

11

How can an organization use RPA for ERP?

37

Which ERP solution is best for a company in the construction industry?