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Infor CloudSuite pros and cons

Vendor: Infor

4.0 out of 5

18 reviews
100% willing to recommend

Pros & Cons summary

Infor CloudSuite is known for its scalability and effectiveness in ERP, featuring production planning and wave management for industries like food production. Its straightforward setup and customization enhance implementation, while business intelligence and AI capabilities meet diverse needs. However, significant learning time, pricing challenges, integration issues with third-party tools, and complex absence management setup present hurdles. Improving support services and documentation could further enhance its operational benefits.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Infor CloudSuite enhances processing efficiency and scalability and offers valuable features like wave management and email automation.

It outperforms competitors like SAP with better load time and performance.

Setup is straightforward with built-in solutions, and customization is facilitated through extension tables.

CloudSuite Industrial improves transparency in sales and enhances workflow management and collaboration.

CloudSuite provides integrated business intelligence and AI capabilities, functioning well for various company needs.

CONS

Infor requires more comprehensive documentation, especially for specific use cases like creating a business object deployment from LVN to element, which are insufficiently covered.

Pricing needs improvement, as users from different regions face challenges due to the currency used and overall cost.

Due to a lack of IT specialists in some regions, such as Germany, customization and software development projects with Infor can take too long.

Integration is limited, with certain third-party tools not being accepted, particularly in older versions of IBM or Oracle.

There is a need for more licenses as companies grow with Infor, impacting scalability and cost management.

Infor CloudSuite Pros review quotes

reviewer1425669

Works at a consultancy with 201-500 employees

Oct 4, 2020

It is a complete wave management system to increase processing efficiency.

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Logistic Services Team Leader at a financial services firm with 1-10 employees

Oct 28, 2021

We did some research and chose CloudSuite because it has the flexibility to cover a range of areas. And there were many other factors like traceability, for example, which is crucial for food production.

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CTO at silicium consulting

Feb 22, 2022

Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP.

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Infor CloudSuite

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Infor M3 Consultant at Wipro Limited

Jan 20, 2023

Infor CloudSuite Industrial is easy to setup. The built-in solution is already there, so we can start implementing it right away when we install it in an organization. After going through different test executions and workshops, any missing features can be added using Infor extension tables and other products. It will take at least eight to nine months to go live.

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S Solomon Kumar

Head of Global Sales at phaxon services pvt ltd

Mar 31, 2023

From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc.

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Managing Director & CEO at Blue Chip Computer

Apr 19, 2023

It is a scalable solution.

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Chandana Wijeratne

Director at Kingslake Eng.Systems (Pvt) Limited

Oct 25, 2023

The product's most valuable feature is production planning. It is one of the core features.

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reviewer2201253

Senior IT Executive at a manufacturing company with 10,001+ employees

Nov 30, 2023

The solution is particularly effective for ERP. The automation of emails is a valuable feature for me. The solution is stable. The solution is scalable. Infor CloudSuite Industrial is better for its development aspect. It allows us to customize and implement changes more efficiently. The initial setup was straightforward. I recommend the solution.

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reviewer1917201

Managing Director at a manufacturing company with 11-50 employees

Feb 27, 2024

Some valuable features include improved transparency in sales processes, which has been vital for our operations.

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Managing Director & CEO at Blue Chip Computer

Apr 5, 2024

Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments.

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Show 6 more reviews (out of 16)

Infor CloudSuite Cons review quotes

reviewer1425669

Works at a consultancy with 201-500 employees

Oct 4, 2020

It takes time to properly learn what the product can do.

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Logistic Services Team Leader at a financial services firm with 1-10 employees

Oct 28, 2021

Pricing is always an area where there is room for improvement.

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CTO at silicium consulting

Feb 22, 2022

Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual.

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Infor CloudSuite

Free Report: Infor CloudSuite Reviews and More

Learn what your peers think about Infor CloudSuite. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,477 professionals have used our research since 2012.

Infor M3 Consultant at Wipro Limited

Jan 20, 2023

Planning needs to be improved. That is, industry-specific planning details need to be added and refined.

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S Solomon Kumar

Head of Global Sales at phaxon services pvt ltd

Mar 31, 2023

Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle.

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Managing Director & CEO at Blue Chip Computer

Apr 19, 2023

The solution's support service could be better.

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Chandana Wijeratne

Director at Kingslake Eng.Systems (Pvt) Limited

Oct 25, 2023

The platform's distribution features need enhancement.

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reviewer2201253

Senior IT Executive at a manufacturing company with 10,001+ employees

Nov 30, 2023

Currently, there are some challenges with handling large reports, possibly due to setup limits or issues with the solution.

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reviewer1917201

Managing Director at a manufacturing company with 11-50 employees

Feb 27, 2024

There should be better clarity and agreement on all interfaces and requirements before signing a contract. This would avoid unexpected costs and complications later on.

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Managing Director & CEO at Blue Chip Computer

Apr 5, 2024

They could include marketing automation for the product.

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Show 6 more reviews (out of 16)

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