Salesforce Sales Cloud and Infor CloudSuite compete in the customer relationship management and enterprise resource planning sectors. Salesforce Sales Cloud appears to have the upper hand due to its extensive customization, automation, and robust data insights, whereas Infor CloudSuite is specifically strong in manufacturing capabilities.
Features: Salesforce Sales Cloud offers customizable CRM, extensive automation tools, and real-time data insights. It integrates with a vast ecosystem of third-party applications, providing workflow capabilities and flexibility. Infor CloudSuite is strong in manufacturing, providing production planning, industry-specific features, financial reconciliation tools, analytics, and materials management functionalities.
Room for Improvement: Salesforce Sales Cloud is noted for its complexity and high cost. Users seek better integration with legacy systems, improved mobile app performance, and more intuitive data management. Infor CloudSuite requires enhanced documentation and support. It needs improved integration with IoT and third-party tools, and its pricing can be prohibitive for smaller businesses.
Ease of Deployment and Customer Service: Salesforce Sales Cloud is predominantly available on the Public Cloud, benefiting from broad accessibility. Its extensive feature set can lead to complexity during setup, but its customer service is well-regarded, with multiple support tiers. Infor CloudSuite offers deployment across Public, Private, and Hybrid Cloud models, accommodating diverse needs. While its customer service is satisfactory, users desire more consistency in technical support response times.
Pricing and ROI: Salesforce Sales Cloud is perceived as costly due to its licensing model, which can be a challenge for smaller businesses. However, it often results in high ROI through improved decision-making and operational efficiency. Infor CloudSuite's comprehensive packages are noted for being expensive but are considered cost-effective due to its extensive functionalities, offering substantial value for larger organizations.
Salesforce Sales Cloud is a fantastic tool but requires disciplined data entry by sales personnel and operations teams to maintain data quality.
We are not just implementing Salesforce Sales Cloud; we need to understand what the customer wants to achieve in 5 to 10 years.
Here in Portugal, there's no direct support from Infor.
Technical support from Infor is rated an eight out of ten.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
I wouldn't say you go to Salesforce Sales Cloud for their customer support unless you purchase one of their premier plans, which is additional money.
Support requires a subscription and when taken, the service is pretty nice.
Salesforce is highly scalable and operates efficiently.
Salesforce Sales Cloud is totally cloud native, requiring no additional effort for scalability.
Salesforce Sales Cloud's scalability is impressive as it grows easily with my organization's needs.
Infor CloudSuite is very stable, provided there is a good internet connection.
Salesforce Sales Cloud is very stable.
I have not experienced any degradation in Salesforce's performance.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.
Compared to AWS, it is slower, which could be a hindrance.
With today's generative AI capabilities like ChatGPT, it should be possible to directly communicate with the software rather than navigating through the entire system manually.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
Without negotiation, costs can become expensive.
This happened for the first time because of the new CEO, Arundhati, who revolutionized pricing strategies, allowing discounts of 60-70% for Salesforce Sales Cloud in India.
Salesforce Sales Cloud is extremely expensive.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
Being able to pull reports in Salesforce Sales Cloud based on any of the fields that we have there and then building logic on those fields saves me time and also gives me visibility into what's going on with my teams across multiple departments, which is very helpful for us.
The Einstein Analytics and the inbuilt reporting are very useful for keeping track of pipeline movement.
| Product | Market Share (%) |
|---|---|
| Salesforce Sales Cloud | 2.1% |
| Infor CloudSuite | 0.8% |
| Other | 97.1% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 55 |
| Midsize Enterprise | 26 |
| Large Enterprise | 40 |
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.
Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.
What are the most important features?Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
