SAP ERP and Infor CloudSuite compete in the enterprise resource planning (ERP) category. SAP ERP seems to have the upper hand due to its extensive integration capabilities, especially across large enterprises, while Infor CloudSuite is preferred for its flexible cloud-based solutions.
Features: SAP ERP offers robust integration across finance, supply chain, and human capital management, catering well to medium to large enterprises. It provides industry-specific configurations and strong security measures. Infor CloudSuite stands out in manufacturing with features like production planning and analytics tools powered by Infor Birst, offering industry-specific flexibility.
Room for Improvement: SAP ERP users report high pricing, a complex user experience, and the need for improved third-party integration and technical support. Infor CloudSuite could improve on documentation, particularly for IoT integration, and its pricing could be more accessible for smaller enterprises.
Ease of Deployment and Customer Service: SAP ERP typically requires on-premises deployment with hybrid options, while Infor CloudSuite offers more flexible, cloud-based deployment. SAP's customer service highlights responsiveness as an area for enhancement. Infor CloudSuite's support is adequate but could benefit from improved efficiency and guidance.
Pricing and ROI: SAP ERP is considered expensive with high licensing fees and setup costs, justifying it for larger organizations due to comprehensive features. Infor CloudSuite’s pricing is seen as more negotiable, especially for cloud deployments, offering complete packages for various business needs. Both systems provide ROI through streamlined processes, notably improving inventory management and operational efficiency.
SAP ERP did provide value for money.
Here in Portugal, there's no direct support from Infor.
Technical support from Infor is rated an eight out of ten.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
SAP technical support is very good.
It was very quick, and we didn't have many tickets, but every time any issues arose, they were very quickly resolved.
It is not easy to justify something as high priority unless the system is completely down.
It is scalable when moving from one version to another or adding additional components like warehouse management.
The scalability of SAP ERP is excellent.
Infor CloudSuite is very stable, provided there is a good internet connection.
Production processes would be on hold without stability, so it is quite important that the software is very stable.
Stability-wise, SAP ERP is the best product among others.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
SAP ERP could improve by integrating additional components such as digital signatures and barcoding.
SAP recently implemented Databricks, and they started investing significantly in the analytic environment.
I believe that SAP ERP needs to include AI functionality now, as I think it would be a significant change that could improve and enhance the product.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
Small and medium companies can struggle with the pricing.
The pricing for SAP ERP is medium but slightly on the higher side.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
The consistent integrations and real-time data analytics in SAP ERP significantly enhance the decision-making process by facilitating follow-ups and action points.
SAP ERP has impacted our organization positively because it is highly customizable to build any process we have in our companies and to write programs.
SAP ERP is particularly strong in manufacturing, from production planning to plant maintenance, then Material Management itself, and managing warehouse management and inventory control.
| Product | Market Share (%) |
|---|---|
| SAP ERP | 11.6% |
| Infor CloudSuite | 2.1% |
| Other | 86.3% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 31 |
| Large Enterprise | 76 |
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
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