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Infor CloudSuite vs NetSuite ERP comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
Infor CloudSuite increased productivity and customer satisfaction, avoiding a $7M plant expansion with seamless operations integration and high user ratings.
Sentiment score
5.4
NetSuite ERP outperforms QuickBooks with enhanced currency handling, scalability, and quick ROI through improved management, support, and cost reduction.
My current organization finds NetSuite ERP really helpful for cost reduction and return on investment in the long run.
Software Developer at Techasoft Pvt Ltd.
 

Customer Service

Sentiment score
5.9
Infor CloudSuite support is mixed; resellers praised, direct Infor contact challenging, with variable response times and regional issues.
Sentiment score
4.6
NetSuite ERP support is mixed; praised for responsiveness yet criticized for slow responses and inexperienced staff, with service quality tier-dependent.
Technical support from Infor is rated an eight out of ten.
Key Account Manager at Cronon GmbH
Here in Portugal, there's no direct support from Infor.
Executive Director at Onsearch
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Sr ERP Support Analyst at a university with 201-500 employees
I cannot get any contact directly with Oracle, as they redirect you to a partner.
Principle Consultant at iOCO
For the support of NetSuite ERP, I find that you have to buy it to get fast responses.
Software Developer at Techasoft Pvt Ltd.
 

Scalability Issues

Sentiment score
7.3
Infor CloudSuite excels in adaptability and scalability, seamlessly integrating with diverse needs and supporting medium to large enterprises.
Sentiment score
7.5
NetSuite ERP is highly scalable, effectively managing growth and complexity with adaptable modules and cloud-based flexibility.
For golden partners, NetSuite ERP provides more options and enhanced reliability for scalability.
Sr Analyst at Freelance
 

Stability Issues

Sentiment score
6.8
Infor CloudSuite is highly stable, with consistent updates, 99.99% uptime, and issues mainly from user customizations.
Sentiment score
7.3
NetSuite ERP is highly reliable with 99.9% uptime, seamless upgrades, minimal bugs, but occasionally affected by server issues.
Infor CloudSuite is very stable, provided there is a good internet connection.
Key Account Manager at Cronon GmbH
Sometimes I wait thirty, forty, or fifty seconds for a screen to refresh.
Principle Consultant at iOCO
For any issues, Workato contacts NetSuite ERP directly to resolve tickets or problems.
Sr Analyst at Freelance
 

Room For Improvement

Infor CloudSuite requires IoT integration, simplified processes, improved reporting, customization, and better workflows for enhanced user experience.
NetSuite ERP faces user interface and customization challenges, lacking features and support, with a complex setup and high pricing.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
Key Account Manager at Cronon GmbH
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
Executive Director at Onsearch
My sales and warehouse managers don't find the demand planning feature effective.
Software Developer at Techasoft Pvt Ltd.
The addition of AI features in NetSuite ERP would enable automatic triggering, approval processes, and event streams to IT teams or cross-functional teams.
Sr Analyst at Freelance
The way that lists refresh and the way the drop-downs work are not very intuitive.
Principle Consultant at iOCO
 

Setup Cost

Infor CloudSuite offers comprehensive features for enterprises, with pricing varying based on modules, user numbers, and location.
NetSuite ERP pricing is usage-based, varies by users/modules, and can start around $50,000 with potential discounts.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
Key Account Manager at Cronon GmbH
My IT managers say that some of their features are quite expensive.
Software Developer at Techasoft Pvt Ltd.
 

Valuable Features

Infor CloudSuite provides robust manufacturing capabilities, cloud usability, ERP functions, and integration, supporting large enterprises in global operations.
NetSuite ERP offers robust features like customizable dashboards, real-time reporting, and automation, enhancing efficiency and decision-making.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Executive Director at Onsearch
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
Key Account Manager at Cronon GmbH
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
Sr ERP Support Analyst at a university with 201-500 employees
The interface is easily understandable even for a common user, unlike the NetSuite ERP direct website which requires more technical knowledge.
Sr Analyst at Freelance
The most valuable feature I find in NetSuite ERP is that it functions as an accounting package for our accounting needs.
Principle Consultant at iOCO
NetSuite ERP's inventory management feature has helped optimize stock levels and customer satisfaction because the inventory management module is decent.
Software Developer at Techasoft Pvt Ltd.
 

Categories and Ranking

Infor CloudSuite
Average Rating
8.0
Reviews Sentiment
6.3
Number of Reviews
18
Ranking in other categories
CRM (17th), ERP (14th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), Product Configuration and Quoting (7th), Warehouse Management (4th), Cloud HCM (7th), Financial Close Software (7th)
NetSuite ERP
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
38
Ranking in other categories
Activity Based Costing Software (6th), Billing Software (3rd), Cloud ERP (3rd)
 

Mindshare comparison

While both are Enterprise Resource Planning solutions, they serve different purposes. Infor CloudSuite is designed for ERP and holds a mindshare of 2.1%, up 1.4% compared to last year.
NetSuite ERP, on the other hand, focuses on Cloud ERP, holds 14.4% mindshare, down 28.3% since last year.
ERP Market Share Distribution
ProductMarket Share (%)
Infor CloudSuite2.1%
SAP ERP11.6%
SAP S/4HANA6.4%
Other79.9%
ERP
Cloud ERP Market Share Distribution
ProductMarket Share (%)
NetSuite ERP14.4%
Oracle Fusion Cloud ERP16.2%
SAP S/4HANA Cloud9.9%
Other59.5%
Cloud ERP
 

Featured Reviews

RG
Sr ERP Support Analyst at a university with 201-500 employees
Has supported operations with strong functionality and customization options
What I appreciate most about Infor CloudSuite is the out-of-box standard functionality; it really can function to meet the needs of any company. Using Infor CloudSuite has helped with compliance as I have encountered many companies going the route of SOX compliance. I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
SM
Sr Analyst at Freelance
Integration tools streamline financial operations and enhance data management
The most beneficial feature in Workato is its accessibility. The interface is easily understandable even for a common user, unlike the NetSuite ERP direct website which requires more technical knowledge. In Workato, NetSuite ERP provides options for new employee records, invoice reports, and batch files processing. The batch processing capability allows handling up to 10,000 records simultaneously, which reduces tasks and processing time significantly. Regarding scalability, NetSuite ERP offers excellent options and reduces manual interventions through automation. In the past three months, I have observed improvements in their options and data storage capabilities, showing enhanced scalability compared to previous versions.
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Healthcare Company
9%
Educational Organization
6%
University
6%
Computer Software Company
16%
Manufacturing Company
9%
Financial Services Firm
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise9
Large Enterprise4
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise7
Large Enterprise5
 

Questions from the Community

What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.
What is your experience regarding pricing and costs for NetSuite ERP?
The initial cost for NetSuite ERP depends on the business size. My IT managers say that some of their features are quite expensive.
What needs improvement with NetSuite ERP?
Regarding room for improvement, I would single out the user interface. The company needs to spend fifty percent of research and development on improving the user interface. The user interface is qu...
 

Also Known As

SyteLine
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Overview

 

Sample Customers

PRIDE Industries
2Pure, Accuvant, Actian, Adtegrity, Advantage Sign Supply, All-Safe Pool Safety Products, Alton Lane, AMC Liquidators
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