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Infor CloudSuite vs NetSuite ERP comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Infor CloudSuite improved productivity and customer feedback, deferring a $7M expansion with an eight out of ten user rating.
Sentiment score
6.0
Users reported immediate ROI with NetSuite ERP, citing superior currency handling, improved service, reporting, and error reduction versus QuickBooks.
My current organization finds NetSuite ERP really helpful for cost reduction and return on investment in the long run.
 

Customer Service

Sentiment score
5.8
Infor CloudSuite support is rated 7-8/10, with strengths in assistance but challenges in customization and Asia-specific issues.
Sentiment score
4.7
NetSuite ERP customer service is praised for premium support but criticized for delays and expertise issues in lower tiers.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
For the support of NetSuite ERP, I find that you have to buy it to get fast responses.
 

Scalability Issues

Sentiment score
7.5
Infor CloudSuite efficiently scales with businesses, supporting integration, productivity, and global operations with minimal user-reported issues.
Sentiment score
7.7
NetSuite ERP is scalable for mid to large companies, though performance may slow during high transaction volumes.
For golden partners, NetSuite ERP provides more options and enhanced reliability for scalability.
 

Stability Issues

Sentiment score
7.1
Infor CloudSuite boasts 99.99% uptime with minimal issues, supported by frequent updates, customizations, and strong internet connectivity.
Sentiment score
7.5
NetSuite ERP is highly stable with 99.9% uptime, though improper configuration can cause issues, according to users.
Infor CloudSuite is very stable, provided there is a good internet connection.
In the past seven months working with NetSuite ERP, I encountered minimal escalations.
 

Room For Improvement

Infor CloudSuite requires improved documentation, IoT integration, customization, regional pricing, and industry-specific functionalities to enhance user satisfaction.
NetSuite ERP needs improvements in usability, integration, customization, and features, with pricing and AI limitations possibly deterring clients.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
They say it's quite buggy.
The addition of AI features in NetSuite ERP would enable automatic triggering, approval processes, and event streams to IT teams or cross-functional teams.
 

Setup Cost

Infor CloudSuite pricing is flexible and costly, offering value for high-revenue businesses with varied affordability perceptions.
NetSuite ERP's pricing is flexible but high, with costs depending on users, modules, and potential discounts.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
My IT managers say that some of their features are quite expensive.
 

Valuable Features

Infor CloudSuite offers advanced features for manufacturing, finance, analytics, integration, scalability, and customization, enhancing digital transformation for enterprises.
NetSuite ERP offers role-based interfaces, flexible tools, and seamless integration, enhancing efficiency and scalability for growing businesses.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
NetSuite ERP's inventory management feature has helped optimize stock levels and customer satisfaction because the inventory management module is decent.
The batch processing capability allows handling up to 10,000 records simultaneously, which reduces tasks and processing time significantly.
 

Categories and Ranking

Infor CloudSuite
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
17
Ranking in other categories
CRM (18th), ERP (14th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (7th), Product Configuration and Quoting (6th), Warehouse Management (3rd), Cloud HCM (6th), Financial Close Software (3rd)
NetSuite ERP
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
37
Ranking in other categories
Activity Based Costing Software (6th), Billing Software (3rd), Cloud ERP (2nd)
 

Mindshare comparison

While both are Enterprise Resource Planning solutions, they serve different purposes. Infor CloudSuite is designed for ERP and holds a mindshare of 2.1%, up 1.1% compared to last year.
NetSuite ERP, on the other hand, focuses on Cloud ERP, holds 18.6% mindshare, down 35.5% since last year.
ERP Market Share Distribution
ProductMarket Share (%)
Infor CloudSuite2.1%
SAP ERP17.2%
SAP S/4HANA9.6%
Other71.1%
ERP
Cloud ERP Market Share Distribution
ProductMarket Share (%)
NetSuite ERP18.6%
Oracle Fusion Cloud ERP20.6%
SAP S/4HANA Cloud15.2%
Other45.599999999999994%
Cloud ERP
 

Featured Reviews

Dietmar Müller - PeerSpot reviewer
Provides integrated solutions for international business operations
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities. It does not require hardware or extensive IT expertise, which are standard advantages for cloud solutions. Its integration capabilities with Microsoft features are notable. Additionally, it is a highly scalable and stable solution, useful for large enterprises engaged in international business. It is also easy to maintain compared to other ERP solutions.
Suryansh Kaushal - PeerSpot reviewer
Has improved access to transactional data and supported return on investment
Some clients in my past complained about the accounting setup, as it requires people who already have knowledge about NetSuite ERP. They don't appreciate having to pay for consultants or specialists to work with it. It's not easier for them to understand. But every other feature that NetSuite ERP has is pretty decent. They're even introducing new features such as Bill Capture which was introduced last year. My sales and warehouse managers don't find the demand planning feature effective. They say it's quite buggy.
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Healthcare Company
10%
Computer Software Company
7%
Educational Organization
7%
Computer Software Company
13%
Manufacturing Company
9%
Financial Services Firm
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise8
Large Enterprise4
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise6
Large Enterprise5
 

Questions from the Community

What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.
What is your experience regarding pricing and costs for NetSuite ERP?
If you buy it through Europe or North America, it is quite expensive. However, if you can buy it from developing markets according to NetSuite, you can get significant discounts, up to 70%.
What needs improvement with NetSuite ERP?
While I cannot make extensive suggestions for NetSuite ERP, I can say that AI features are notably absent, unlike in Salesforce. The addition of AI features in NetSuite ERP would enable automatic t...
 

Also Known As

SyteLine
No data available
 

Overview

 

Sample Customers

PRIDE Industries
2Pure, Accuvant, Actian, Adtegrity, Advantage Sign Supply, All-Safe Pool Safety Products, Alton Lane, AMC Liquidators
Find out what your peers are saying about SAP, Microsoft, Infor and others in ERP. Updated: August 2025.
867,676 professionals have used our research since 2012.