Infor CloudSuite and Microsoft Dynamics 365 Business Central are competing enterprise resource planning solutions. Microsoft Dynamics 365 Business Central is generally viewed as more advantageous due to its extensive features and flexibility, despite strong pricing and support from Infor CloudSuite.
Features: Infor CloudSuite caters well to manufacturing and distribution sectors with enhanced finance feature usage, flexible multi-territorial manufacturing plans, and comprehensive analytics tools like Infor Birst. Microsoft Dynamics 365 Business Central offers flexible customization, seamless integration with Microsoft products, and user-friendly cloud accessibility, making it versatile for varied industries.
Room for Improvement: Infor CloudSuite could enhance its scalability and integration ease for broader industries beyond manufacturing. Its user interface can be more intuitive for non-specialized sectors. A more standardized global support network would benefit users. Microsoft Dynamics 365 Business Central would benefit from simplifying updates and enhancements. Its initial learning curve can be improved for new users unfamiliar with Microsoft products. Pricing clarity and predictability could also be areas for development.
Ease of Deployment and Customer Service: Infor CloudSuite offers a tailored deployment model, targeting smooth integration in specific industries. However, its industry focus can limit general applicability. Dynamics 365 Business Central provides a flexible, scalable deployment, easing upgrades and customization, accompanied by responsive customer service, making it a preferred choice for varied industries.
Pricing and ROI: Infor CloudSuite capitalizes on competitive pricing with beneficial ROI in targeted industries, balancing lower initial costs. Microsoft Dynamics 365 Business Central incurs higher setup costs but promises substantial long-term ROI through its expansive customization and broad functionality, offering potentially extended investment returns.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
The lack of senior technical consultants means Tier 1 support sometimes has limited experience, which could be better.
Some support personnel seem to stick to a checklist, which can be frustrating for experienced users.
Microsoft provides real-time support, which makes a big difference compared to SAP.
Infor CloudSuite is very stable, provided there is a good internet connection.
For the cloud, we have not faced any downtimes or stability issues.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
Some basic reporting capabilities should be provided by default to customers within Microsoft Dynamics 365 Business Central rather than requiring integration via Power BI.
There's a gap in advanced features that other platforms like NetSuite handle better.
There is a need for improvement in consolidation and multi-country master data management.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
However, it was very costly due to the numerous integrations we had.
The pricing for Dynamics 365 Business Central is reasonable.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
It provides localized compliance for every country, covering VAT compliances, taxing policies, and corporate taxes.
The value for money is very high as it fits the business well.
Microsoft Dynamics 365 Business Central is scalable, as it was able to grow with increasing business demands.
| Product | Market Share (%) |
|---|---|
| Microsoft Dynamics 365 Business Central | 4.4% |
| Infor CloudSuite | 2.1% |
| Other | 93.5% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 12 |
| Large Enterprise | 19 |
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
Microsoft Dynamics 365 Business Central is a cloud-based enterprise resource planning (ERP) solution developed by Microsoft. It is designed to help small and mid-sized organizations streamline and automate their financial, supply chain, and project management processes. Business Central offers a range of tools and features to support collaboration and communication and provides real-time visibility into business performance.
With Business Central, organizations can manage their financials, including general ledger, accounts payable, accounts receivable, and cash management. It also offers supply chain management capabilities, including inventory management, purchase order management, and sales order management. In addition, Business Central supports project management, including project tracking, project billing, and resource management.
Microsoft Dynamics 365 Business Central Features
Microsoft Dynamics 365 Business Central has many valuable key features. Some of the most useful ones include:
Microsoft Dynamics 365 Business Central Benefits
There are many benefits to implementing Microsoft Dynamics 365 Business Central. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Microsoft Dynamics 365 Business Central is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user-friendly, has good integrations, and is flexible.
Sasinath V., Project Consultant ( Scale Up) at a tech vendor, says, "For me, the main strengths of Microsoft Dynamics NAV are that it's user-friendly and light. These are its major wins. I have used other ERPs and their architecture was a little more complex when compared to the Microsoft Dynamics NAV architecture."
"The solution's integrations and interface are very good,” mentions Alonso R., Director de Servicios at Kc ERP group.
Another PeerSpot reviewer, Kamesh G., Vice President - Information Systems at a media company shares what he likes most about the solution: "I have found the flexibility to be very valuable. It's highly flexible, and at least for us, it has been effective. It is also highly functional."
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