We performed a comparison between ServiceNow Discovery and WhatsUp Gold based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"The process involving the original setup of the solution is excellent."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"It's a single system of record and it captures the relationships."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"They have a very good network in the infrastructure of Discovery."
"The solution effectively monitors network devices and servers."
"We no longer have to manually search for problems because we are alerted when something in the network goes down."
"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."
"The documentation is very good."
"The most valuable features are network bandwidth monitoring and monitoring device health."
"The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit."
"The threshold alerting is the most valuable feature."
"It is stable."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"The solution is too high priced."
"The solution should improve the classes of discovery assets to disregard more junk data."
"They can expand on the plugins for some of the other tools."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"WhatsUp Gold should work on real-time monitoring and configuration management. If they succeed in doing this, the solution will cover all the network troubleshooting aspects and will be a benefit."
"You have to invest a few days to become an expert in this solution."
"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."
"The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions."
"Regional product team support is not very good."
"The point system is not clear and clarity around this would improve our understanding of the system."
"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."
"I might like to see a better interface in the future."
ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews while WhatsUp Gold is ranked 15th in Server Monitoring with 22 reviews. ServiceNow Discovery is rated 8.0, while WhatsUp Gold is rated 7.8. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of WhatsUp Gold writes "If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and ScienceLogic, whereas WhatsUp Gold is most compared with Grafana, SolarWinds NPM, Zabbix, PRTG Network Monitor and Nagios XI. See our ServiceNow Discovery vs. WhatsUp Gold report.
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