The best part about ServiceNow Discovery is that it is included in the ServiceNow suite.
ServiceNow Discovery, bundled with a CMDB, offers ease of use and accurate inventory through automated features, eliminating human error. While valued for stability and scriptability, it requires technical support and improvements in application discovery and cloud capabilities. The lack of extensive asset discovery across continents and high costs are noted, alongside difficulties in debugging and system upgrades. Users find the mid-server requirement limiting for integration across continents.
