The best thing about Discovery is maintaining all the CIs in one place.
I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity.
Lead Consultant | Service Assurance & Automation at Column Software Solutions Pvt. Ltd
Sep 19, 2022
In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery.
I also like that log reading in ServiceNow Discovery is much better than other tools.
Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization.
ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management.
Director at a tech services company with 1,001-5,000 employees
Dec 22, 2022
Its integration with legacy apps is one area for improvement.
ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution.
Lead Consultant | Service Assurance & Automation at Column Software Solutions Pvt. Ltd
Sep 19, 2022
What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery.
What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly.
Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release.
The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility.
The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe.
