Executive SummaryUpdated on Aug 12, 2025
Microsoft Configuration Manager and ServiceNow Discovery are both popular IT management tools, each with unique strengths. Microsoft Configuration Manager seems to have the upper hand in software and system management for Windows devices due to its robust integration with the Microsoft ecosystem.
Features: Microsoft Configuration Manager offers software deployment, system management, and patch management, making it ideal for managing Windows environments. Its integration with the Microsoft ecosystem streamlines inventory tracking and reporting. ServiceNow Discovery automates IT asset inventory and mapping, integrates with CMDB, and provides rich data insights, making it valuable for comprehensive IT operations and service management.
Room for Improvement: Microsoft Configuration Manager could improve in application deployment, CPU/memory usage, and integration with non-Microsoft products. Users desire appliance-based deployment and enhanced reporting accuracy. ServiceNow Discovery could enhance service mapping, offer a more affordable pricing model, and improve discovery for non-network devices. There is also a need for better support for legacy systems and a simpler interface.
Ease of Deployment and Customer Service: Microsoft Configuration Manager is heavily deployed on-premises, a choice for organizations with extensive internal infrastructure. Support is variable, with some noting slow responses. ServiceNow Discovery supports on-premises, hybrid, and cloud deployments, often within broader ServiceNow implementations. Its support is generally rated favorably, aided by comprehensive documentation.
Pricing and ROI: Microsoft Configuration Manager is considered expensive due to licensing and SQL Server requirements but provides strong ROI through automation and efficiency. ServiceNow Discovery is viewed as even more costly, especially for standalone use, but delivers significant value with advanced features and automation. Users of both products are generally satisfied with the ROI, citing productivity gains and improved compliance.
