Flexera One and ServiceNow Discovery are competing products in the IT asset management space. Flexera One shows stronger results in pricing and support, while ServiceNow Discovery is considered superior due to its feature set and perceived value.
Features: Flexera One provides detailed license optimization, compliance tracking, and efficient asset management. ServiceNow Discovery stands out with its automated discovery capabilities, integration with IT operations management, and comprehensive IT visibility.
Room for Improvement: Flexera One could enhance its integration capabilities and expand its automated processes for greater efficiency. Better handling of complex environments and improved data analytics could also benefit Flexera One. On the other hand, ServiceNow Discovery could improve its deployment simplicity and reduce initial setup time. Enhancing user-friendliness and simplifying complex configurations would also be advantageous for large enterprises.
Ease of Deployment and Customer Service: Flexera One offers a flexible deployment model and strong support, making implementation straightforward. ServiceNow Discovery, while more complex in deployment, benefits from an established support infrastructure capable of managing large-scale integrations effectively.
Pricing and ROI: Flexera One is attractive for budget-conscious organizations due to competitive setup costs and a clear ROI from efficient asset tracking. ServiceNow Discovery, although having higher initial costs, offers significant ROI through its broad capabilities and integration potential, making the investment worthwhile for complex environments requiring extensive scalability.
They were prompt in getting back to us.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
The stability of the cloud version, which is what I'm currently using, is almost always reliable.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
One feature I would like to see in the tool is the ability to handle everything in one place.
Improvements could include implementing chatbots to simplify ticket creation.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
They've restructured how it's licensed, making it more fair.
I think the price of ServiceNow Discovery is cheaper than BMC.
ServiceNow is considered more expensive compared to other products.
Flexera includes what I call canned reports, straight out of the box, but they also offer flexibility in creating custom reports.
Cost optimization and contract notifications are also useful as they provide insights into user time spent on tickets.
The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches.
Flexera manages and optimizes enterprise software regardless of location, from the desktop to the datacenter to the cloud. We give mid-size enterprises a growth path and a roadmap for success.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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