NinjaOne vs WhatsUp Gold comparison

NinjaOne and Progress Software are both solutions in the Network Monitoring Software category. NinjaOne is ranked #24 with an average rating of 8.4, while Progress Software is ranked #30 with an average rating of 8.7. NinjaOne holds a 0.8% mindshare in NMS, compared to Progress Software’s 1.5% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

NinjaOne

Read 21 NinjaOne reviews

7,114 Views
1,352 Comparison Views

95% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

3,998 Views
2,199 Comparison Views

85% willing to recommend

NinjaOne

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

WhatsUp Gold and NinjaOne are competitors in the network management tools category. NinjaOne has the upper hand with its more extensive features, despite costing more.

Features: WhatsUp Gold has robust network monitoring, alert systems, and user-friendly interface. NinjaOne includes comprehensive endpoint management, patch management capabilities, and advanced feature versatility.

Room for Improvement: WhatsUp Gold needs better scalability, integration with other tools, and user documentation. NinjaOne could improve its reporting features, enhance plugins, and reduce complexity in certain functions.

Ease of Deployment and Customer Service: WhatsUp Gold is noted for straightforward deployment but has mixed reviews on customer service. NinjaOne excels in easy deployment and exceptional customer service.

Pricing and ROI: WhatsUp Gold offers competitive pricing but mixed feedback on long-term ROI. NinjaOne, while higher in initial cost, provides better ROI due to its extensive feature set, justifying the price difference.

To learn more, read our detailed NinjaOne vs. WhatsUp Gold Report (Updated: December 2025).

Buyer's Guide

NinjaOne vs. WhatsUp Gold

December 2025

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Helped 880,745 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in Network Monitoring Software

24th

Ranking in Server Monitoring

6th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (8th), Remote Access (14th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Remote Monitoring and Management (RMM) (1st), Patch Management (7th), MSP Backup (2nd), Unified Endpoint Management (UEM) (6th)

WhatsUp Gold

Ranking in Network Monitoring Software

30th

Ranking in Server Monitoring

16th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (29th), IT Infrastructure Monitoring (29th), Configuration Management (19th), Log Management (31st), Cloud Monitoring Software (24th), Network Traffic Analysis (NTA) (10th)

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of NinjaOne is 0.8%, up from 0.7% compared to the previous year. The mindshare of WhatsUp Gold is 1.5%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
NinjaOne	0.8%
WhatsUp Gold	1.5%
Other	97.7%

Network Monitoring Software

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Erik Cheng

Technical Manager at Quan Hung Gourmet

Efficient monitoring with detailed customization, yet complexity remains

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NinjaOne's best feature is its monitoring."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"The software's automation tools have solved critical deployment problems for small businesses."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

"It just works as advertised and serves the purpose for which we got it."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

More NinjaOne pros

"It handles the basics of monitoring."

"The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit."

"Our local support team provides excellent service."

"The most valuable feature is the monitoring of resources."

"The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless."

"We no longer have to manually search for problems because we are alerted when something in the network goes down."

"Auto scanning is most valuable. It looks for rogue devices on your network."

"It is stable."

More WhatsUp Gold pros

Cons

"I want NinjaOne to improve the reports."

"The network monitoring needs to be improved."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The NinjaOne distribution server is highly dependent on an active directory."

"NinjaOne's dashboard could be easier to use."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The solution could improve by optimizing the internet connection being used."

"The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score."

More NinjaOne cons

"The interface needs some work."

"The technical support does not bother to respond."

"Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be beneficial."

"The tool should focus on increasing its market share, as it is the only area of concern where improvements are needed."

"Importing the maps and being able to customize them could be easier."

"Setting up WhatsUp Gold is complicated and not easy because it requires managing SNMP and many complex settings in the devices it's monitoring, and fine-tuning it to fit our needs is also not very easy."

"Improvements are needed in integration, especially for WhatsApp call and messages."

"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."

More WhatsUp Gold cons

Pricing and Cost Advice

"The product's pricing depends on the number of PCs or devices."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"We currently pay $1.20 per device on a monthly basis."

"NinjaRMM uses a subscription model."

"Its pricing is great."

"We got a pretty good deal. It was fairly affordable."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

More NinjaOne pricing and cost advice

"I'm not sure, but it's expensive. We don't pay any additional fees."

"The price of WhatsUp Gold is good."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"The most valuable feature is the cost compared to other solutions."

"The pricing can be on the expensive side when considering competing products."

"There is a license needed to use WhatsUp Gold."

"This is a well priced solution."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Government

Manufacturing Company

Financial Services Firm

12%

Manufacturing Company

12%

Government

11%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

See all answers

What needs improvement with NinjaOne?

One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.

See all answers

What do you like most about WhatsUp Gold?

The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

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Compared 4% of the time

Nutanix Prism vs WhatsUp Gold

Compared 4% of the time

SolarWinds NPM vs WhatsUp Gold

Compared 3% of the time

More WhatsUp Gold Competitors

Product Reports

Buyer's Guide

NinjaOne

January 2026

Download NinjaOne product report

Buyer's Guide

WhatsUp Gold

December 2025

Download WhatsUp Gold product report

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

Progress Software

Sample Customers

Status Pros, Mitchell and Company

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

NinjaOne vs. WhatsUp Gold

December 2025

Free Report: NinjaOne vs. WhatsUp Gold

Find out what your peers are saying about NinjaOne vs. WhatsUp Gold and other solutions. Updated: December 2025.

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