2020-01-26T09:26:00Z

What do you like most about ServiceNow Discovery?

Miriam Tover - PeerSpot reviewer
  • 0
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PeerSpot user
27

27 Answers

Arben Klaiqi - PeerSpot reviewer
Real User
Top 10
2024-02-06T13:51:26Z
Feb 6, 2024

ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management.

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Subham Roy - PeerSpot reviewer
Real User
Top 10
2023-11-21T10:53:10Z
Nov 21, 2023

One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets.

JS
Real User
Top 10
2023-10-06T10:59:21Z
Oct 6, 2023

It has been stable since deployment.

KK
Real User
Top 5Leaderboard
2023-09-15T08:29:33Z
Sep 15, 2023

We mostly use the solution's ITSM and ITOM capabilities in most workflows.

Carlis Ragland - PeerSpot reviewer
Real User
Top 20
2023-08-25T17:20:00Z
Aug 25, 2023

ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes.

SW
Real User
Top 20
2023-07-19T08:55:35Z
Jul 19, 2023

I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface.

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Vishal Savajiani - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-07-13T10:44:36Z
Jul 13, 2023

ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network.

Ed Jarecki - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-06-20T17:22:08Z
Jun 20, 2023

The service management and operations management modules are valuable.

EdwardScott - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-06-05T14:34:38Z
Jun 5, 2023

Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes.

SE
Real User
Top 20
2023-05-31T12:41:25Z
May 31, 2023

ServiceNow Discovery works better than other products I've used.

SD
Real User
Top 20
2023-04-13T09:54:58Z
Apr 13, 2023

The most valuable feature of ServiceNow Discovery is its performance.

RISHI GUPTA - PeerSpot reviewer
Real User
Top 10
2023-01-20T14:16:12Z
Jan 20, 2023

The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy.

FabrizioMagistrelli - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-01-04T18:00:13Z
Jan 4, 2023

It has given us an understanding of each layer from a server application.

DE
Real User
Top 20
2022-12-22T10:23:33Z
Dec 22, 2022

One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports.

KrishnaPrasad1 - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-11-16T14:37:51Z
Nov 16, 2022

The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details.

AV
Real User
Top 20
2022-10-27T10:40:57Z
Oct 27, 2022

We can scale the solution.

Erikjan Niejenhuis - PeerSpot reviewer
Real User
Top 10
2022-08-31T12:43:51Z
Aug 31, 2022

We can find servers or services we were unaware of and stumble on vulnerabilities from those devices.

EdwardScott - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-06-03T15:38:29Z
Jun 3, 2022

It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up.

AnkurAshok - PeerSpot reviewer
Real User
2022-01-26T16:07:00Z
Jan 26, 2022

This solution provides excellent insights.

JB
Real User
2021-05-01T03:36:23Z
May 1, 2021

It does a good job of collecting the data that's necessary for data centers, and IT's operations.

NS
Real User
Top 10Leaderboard
2021-02-27T00:50:32Z
Feb 27, 2021

The initial setup is pretty easy.

AS
Real User
2021-02-18T13:13:02Z
Feb 18, 2021

I find that the Discovery and scripting features are the most useful.

RM
Consultant
2020-12-09T00:57:31Z
Dec 9, 2020

The biggest advantage of ServiceNow is the value that it brings.

Mohamed Mansoor - PeerSpot reviewer
Real User
Top 10
2020-06-25T10:49:23Z
Jun 25, 2020

The process involving the original setup of the solution is excellent.

KS
Real User
2020-04-26T06:32:00Z
Apr 26, 2020

They provide the ability to see into the Discovery tools I want. They offer the best tool view.

KR
Real User
2020-04-01T07:25:53Z
Apr 1, 2020

It's a single system of record and it captures the relationships.

MC
Real User
2020-01-26T09:26:00Z
Jan 26, 2020

The best part about ServiceNow Discovery is that it is included in the ServiceNow suite.

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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