ServiceNow Discovery vs Tanium comparison

Why PeerSpot?

The compared ServiceNow and Tanium solutions aren't in the same category. ServiceNow is ranked #9 in IAM , with an average rating of 7.4, and holds a 2.8% mindshare in the category. Tanium is ranked #12 in EPP , with an average rating of 8.3, and holds a 2.5% mindshare. Additionally, 97% of ServiceNow users are willing to recommend the solution, compared to 81% of Tanium users who would recommend it.

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Executive SummaryUpdated on Jun 3, 2026

Tanium and ServiceNow Discovery are competitors in IT operations management. ServiceNow Discovery appears to have the upper hand due to its comprehensive features and broader integration capabilities that justify its price.

Features: Tanium provides rapid data collection, real-time endpoint management, and offers robust security and asset tracking. ServiceNow Discovery is known for its extensive integration, automation capabilities, and excels in comprehensive network data mapping and service-aware configuration management.

Room for Improvement: Tanium could improve in offering cloud-based options, simplifying its integration processes, and reducing initial setup complexity. ServiceNow Discovery can enhance its troubleshooting tools, expand its automation capabilities, and better support complex customizations for advanced users.

Ease of Deployment and Customer Service: ServiceNow Discovery's cloud-based deployment simplifies setup but may require some learning. Its customer service is supportive and accessible. Tanium's on-premises deployment is more complex yet provides significant control once established, beneficial for security-focused environments.

Pricing and ROI: Tanium's higher initial setup cost brings substantial ROI through efficient IT asset management and threat protection. ServiceNow Discovery offers moderate setup costs with ROI through operational efficiency, reducing manual processes and enhancing integration capabilities.

To learn more, read our detailed IT Asset Management Report (Updated: September 2026).

Buyer's Guide

IT Asset Management

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

IT Asset Management Mindshare Distribution
Product	Mindshare (%)
ServiceNow Discovery	2.8%
ServiceNow	12.3%
Freshservice	5.3%
Other	79.6%

IT Asset Management

Endpoint Protection Platform (EPP) Mindshare Distribution
Product	Mindshare (%)
Tanium	2.5%
Microsoft Defender for Endpoint	6.5%
CrowdStrike Falcon	5.7%
Other	85.3%

Endpoint Protection Platform (EPP)

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Cloud discovery has improved asset visibility and reporting but still needs smarter automation

The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

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Sandeepraj Gatla

Dfir Analyst at a tech services company with 201-500 employees

Endpoint monitoring has strengthened incident response and provides rapid isolation and forensics

Tanium provides an endpoint which is isolated from the network and environment. We can easily search its logs and history and connect remotely directly to that particular device which has been isolated from the network. We can search for the history and logs, including audit logs and event logs. The complete activity of the user or owner of the device is visible to us. We can see the artifacts of particular USB transfers internally for official use. We can not only connect remotely but also see the device status and how many failures have occurred within the network so far. We can see the IP address, how many times it has changed its IP address, and how many times it was connected to VPN or external VPN or internal VPN and what has been searched while on VPN. We can block the IOCs or IP addresses as well. We can block domains, hashes, SHA values, SHA-256, SHA-1, SHA-5 and MD5. Although I am not completely involved in the automation team, we do have that team and I have worked in some CERT recently. Tanium is more useful while we are in the CERT because most of the times when we are on high alert, Tanium does play a main role for that particular incident or any high case. Tanium is a simple tool and we can easily integrate it to many devices and it is a mandatory tool to secure an endpoint. It is mandatory to give any RDP connection and the tool should be present in the particular device. It is completely mandatory and it is in the policy as well.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I liked the Automation Anywhere University. It was easy and simple. I hoped that it wouldn't take too much of my time, and it didn't, which was good."

"On a scale of one to ten, I rate Automation Anywhere a ten."

"The support team responds quickly."

"The benefit of using Automation Anywhere is the efficiency of operations and speed."

"In finance, it has helped us deliver on productivity and provided us with FTE savings."

"The solution is easy to learn and with it, it's easy to replicate knowledge."

"It has saved our HR department time since this process automatically happens without anybody's intervention. Our HR department is able to devote their time to more productive work or activities. It has also saved a lot of costs since every employee in the HR department is involved in the attendance and payroll process. Second, the process is now no more human dependent."

"Among the most valuable features that we've been able to utilize are the screen scraping and object cloning."

More Automation Anywhere pros

"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."

"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."

"This is one of the best tools for organizations looking for a tool with agentless applications."

"I would rate the stability of ServiceNow Discovery as nine, as we never had downtime."

"The biggest advantage of ServiceNow is the value that it brings."

"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."

"The security is a major part of the solution and customers look for the best security."

"The product provides great scalability features."

More ServiceNow Discovery pros

"For inventory purposes, it's from one of the best things on the scene, as you can get live inventory."

"I like the tool's incident response and security patching."

"Tanium's most valuable features are patch management, inventory, and distribution software."

"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."

"I would say Tanium is the best tool for vulnerability management."

"The interrogation piece was the most valuable feature because it was very detailed."

"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."

"The solution's technical support is very responsive."

More Tanium pros

Cons

"The integration is not always seamless. Sometimes, it takes a while to get everything to communicate and be ready to go into production."

"As a developer, the biggest con is the lag; it's pretty inconvenient to face that delay in things happening."

"One thing with the bot that we are always struggling with is the memory management."

"They continue to release new features, but end users struggle to adapt to them."

"The stability could be enhanced."

"Regarding the UI, once you're in some of the screens there are fixed dialogues. They are a set size, so there's a lot of horizontal scrolls and vertical scrolls."

"The goal of any automation is to provide efficiencies... I would like a default feature where each bot gives us data on all the benefits it provides from its process."

"More interactions with PDFs would be great for Automation Anywhere. The ability to use more legacy technology for object cloning, flash plugins, etc. A lot of their Excel commands could use some improvement."

More Automation Anywhere cons

"I feel that credential-less discovery could be improved."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."

"It creates quite a bit of duplication, so that needs to be fixed."

"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."

"Sometimes, I believe one or two tickets took longer than two weeks, but other than that, they are quick with the resolution."

"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."

More ServiceNow Discovery cons

"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."

"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."

"There are downsides and drawbacks in Tanium, and there is room for improvement from my perspective."

"The solution can give a lot of false positives."

"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."

"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."

"Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time."

"The solution needs to improve the reporting and tracking capabilities."

More Tanium cons

Pricing and Cost Advice

"We have seen about a 10 percent monetary savings."

"We have established a CoE and we take our bot opportunities based on their ROIs. The best ROI opportunity goes to development first. Our ROI opportunities are compliance, profitable growth, productivity enhancements, productivity gains, number of hours the productivity saved, and resources not available that the work can be done by the bot. However, the single most important criteria that we use to measure ROI is how much time does the bot cut down from an analyst's work, as this has the best ROI. E.g., if an analyst is spending a 100 hours of work that a bot can do in one hour, we calculate the 99 hours saved as ROI."

"I think the solution's pricing is reasonable."

"Overall, the pricing of Automation Anywhere is good."

"Yearly, our licensing costs are about $90,000 to $100,000. There will be additional licensing costs when we add more Bot Runners to our infrastructure."

"The cost can be reduced a little for users."

"Pricing is a bit high when compared to other available tools; however, the tool is worth the cost."

"Automation Anywhere is expensive, making it suitable only for enterprise organizations."

More Automation Anywhere pricing and cost advice

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"If the product is not deployed properly, it can be very expensive."

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"This solution is a paid option within the ServiceNow framework."

More ServiceNow Discovery pricing and cost advice

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

"It's an expensive solution. It would be nice if the cost were lower."

"There is an annual license required to use this solution."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"It is higher than some competitors in the market."

"The solution is expensive but it's a good investment."

"The solution offers value for money."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

Financial Services Firm

13%

Outsourcing Company

Manufacturing Company

Healthcare Company

Financial Services Firm

13%

Government

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	559

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	5
Large Enterprise	25

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	4
Large Enterprise	12

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...

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What needs improvement with ServiceNow Discovery?

ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities. The system could s...

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What is your primary use case for ServiceNow Discovery?

I mainly use ServiceNow Discovery for asset inventory in the estate. I primarily use it for linking applications vers...

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What needs improvement with Tanium?

While there is always room for improvement, I am pleased with Tanium.

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What is your primary use case for Tanium?

The primary use case for Tanium ( /products/tanium-reviews ) is compliance, patching, and inventory as part of the co...

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What advice do you have for others considering Tanium?

For smaller companies, Tanium is quite a big investment, and one needs to have a considerable setup to make it econom...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

Lansweeper vs ServiceNow Discovery

Compared 7% of the time

HPE Integrated Lights Out (iLO) vs ServiceNow Discovery

Compared 6% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

IFS assyst vs ServiceNow Discovery

Compared 4% of the time

More ServiceNow Discovery Competitors

CrowdStrike Falcon vs Tanium

Compared 5% of the time

Microsoft Defender for Endpoint vs Tanium

Compared 4% of the time

BigFix vs Tanium

Compared 3% of the time

Microsoft Configuration Manager vs Tanium

Compared 3% of the time

NinjaOne vs Tanium

Compared 3% of the time

More Tanium Competitors

Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

ServiceNow Discovery

August 2026

Download ServiceNow Discovery product report

Buyer's Guide

Tanium

August 2026

Download Tanium product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Tanium Inc Cloud, Tanium XEM

Interactive Demo

Automation Anywhere

Demo not available

ServiceNow

Demo not available

Tanium

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.

ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.

What are the key features of ServiceNow Discovery?

Automated Relationship Building: Facilitates seamless integration with CMDB.
Agentless Discovery: Offers accurate mapping without the need for additional agents.
Dependency Mapping: Provides detailed infrastructure insights.
Multi-cloud Support: Ensures operations are streamlined across cloud environments.
Centralized Data Storage: Supports efficient data management.
Comprehensive Impact Analysis: Enhances capacity management.

What benefits and ROI should be considered?

Integration with CMDB: Enhances asset tracking and management.
Secure Operations: Minimizes security risks across IT environments.
Efficient Data Management: Streamlines processing and analysis of data.
Low Maintenance: Reduces operational overhead and downtime.
Robust Performance: Ensures reliability in diverse settings.

Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.

ServiceNow

Tanium offers robust endpoint protection, patching, and inventory management, consolidating the functions of tools like BigFix with capabilities in incident response, network security, and cloud or on-premise deployments.

Known for real-time capabilities, Tanium provides detailed analytics, security features, and device management. Users benefit from quick implementation, real-time updates, and patching campaigns. Despite its strengths, integration and custom plugin expansion remain areas to improve, along with data visualization and network optimization. Reporting enhancements and user training could advance its usability, and some UI elements may require updates for clarity and security.

What are the essential features of Tanium?

Detailed Analytics: Provides actionable insights for better decision-making.
Security Capabilities: Offers strong defense measures against threats.
Real-Time Queries: Facilitates immediate information access.
Patch Management: Streamlines software updates across devices.
Device Management: Efficiently handles comprehensive inventory and monitoring tasks.

What benefits should users expect?

Ease of Use: Simplifies complex IT tasks.
Scalability: Adapts to growing IT infrastructure needs.
Integration Flexibility: Merges with existing systems effortlessly.
Real-Time Updates: Ensures current data availability for informed actions.

Tanium's deployment spans industries focusing on endpoint protection and compliance, ensuring reliable device and server management in settings where safety and quick adaptation are critical. Organizations use it for application deployment, compliance checks, and integrating it as an EDR solution, enhancing overall security and operational efficiencies.

Tanium

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

York, National Grid, DXC Technology, experian, BEACHBODY

JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.