ServiceNow Discovery vs Tanium comparison

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ServiceNow Discovery

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Executive SummaryUpdated on Aug 6, 2024

Tanium and ServiceNow Discovery are two robust tools competing in IT asset discovery and management. ServiceNow Discovery is considered superior due to its advanced features.

Features: Reviewers value Tanium for its speed, real-time visibility into IT assets, and cost-effectiveness. ServiceNow Discovery is praised for its comprehensive discovery capabilities, integration with IT workflows, and feature-rich offering.

Room for Improvement: Tanium users report needing improvements in scalability, third-party integrations, and more detailed documentation. ServiceNow Discovery users suggest enhancements in the initial setup process, better documentation, and a demand for smoother initial experiences.

Ease of Deployment and Customer Service: Tanium is praised for its quick deployment and responsive customer service. ServiceNow Discovery users highlight its complexity in deployment but commend the extensive support provided.

Pricing and ROI: Tanium is viewed as cost-effective with quick ROI due to lower setup costs and efficient performance. ServiceNow Discovery, despite higher initial costs, is valued for its long-term ROI derived from extensive capabilities and integrations.

To learn more, read our detailed ServiceNow Discovery vs. Tanium Report (Updated: June 2025).

ServiceNow Discovery vs. Tanium

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (3rd), Cloud Resource Discovery Services (1st)

Tanium

Ranking in Server Monitoring

5th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Vulnerability Management (21st), Endpoint Protection Platform (EPP) (31st), Endpoint Detection and Response (EDR) (26th)

Mindshare comparison

As of July 2025, in the Server Monitoring category, the mindshare of ServiceNow Discovery is 3.8%, down from 6.2% compared to the previous year. The mindshare of Tanium is 5.8%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

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NitinKushwaha

Product Manager at OakNorth

Stable product with an ability to build complex roles

We use Tanium as an EDR solution for managing end-user devices and servers The product is granular and can build complex roles compared to other EDR vendors. Tanium's dashboard UI could be similar to CrowdStrike. We have been using Tanium for two and a half years. The product is stable. I rate…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"It has been stable since deployment."

"It has given us an understanding of each layer from a server application."

"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."

"I would rate the stability of ServiceNow Discovery as nine, as we never had downtime."

"We can scale the solution."

"It is a stable solution...The initial setup of the product is straightforward."

More ServiceNow Discovery pros

"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."

"Tanium’s linear-chain architecture is valuable."

"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."

"Tanium's most valuable feature is its instant discovery aspect."

"The interrogation piece was the most valuable feature because it was very detailed."

"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."

"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."

"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."

More Tanium pros

Cons

"ServiceNow Discovery should improve its cloud capabilities."

"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."

"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."

"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."

"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."

"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."

More ServiceNow Discovery cons

"Tanium required local admin or root rights on Mac devices, which did not comply with our security policies. This made the solution less suitable for our restrictive environment."

"The solution lacks mobility."

"Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time."

"We had some issues with the solution's OS upgrade."

"The most painful thing is the interface. It's a bit unclear sometimes."

"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."

"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."

"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."

More Tanium cons

Pricing and Cost Advice

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"The product pricing is fair and reasonable for the value it provides."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"The solution is very expensive."

"The pricing is determined based on the CIs."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

More ServiceNow Discovery pricing and cost advice

"It is higher than some competitors in the market."

"It's an expensive solution. It would be nice if the cost were lower."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

"The solution is expensive but it's a good investment."

"The solution offers value for money."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"There is an annual license required to use this solution."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

12%

Healthcare Company

Manufacturing Company

Financial Services Firm

16%

Government

12%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

What is your experience regarding pricing and costs for ServiceNow Discovery?

I think the price of ServiceNow Discovery is cheaper than BMC.

What needs improvement with ServiceNow Discovery?

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

What do you like most about Tanium?

Tanium’s linear-chain architecture is valuable.

What needs improvement with Tanium?

While there is always room for improvement, I am pleased with Tanium.

What is your primary use case for Tanium?

The primary use case for Tanium ( /products/tanium-reviews ) is compliance, patching, and inventory as part of the core functions.

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Comparisons

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Qualys VMDR vs ServiceNow Discovery

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CrowdStrike Falcon vs Tanium

Compared 11% of the time

Microsoft Configuration Manager vs Tanium

Compared 9% of the time

Microsoft Defender for Endpoint vs Tanium

Compared 9% of the time

BigFix vs Tanium

Compared 5% of the time

Qualys VMDR vs Tanium

Compared 5% of the time

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Product Reports

ServiceNow Discovery

Download ServiceNow Discovery product report

Download Tanium product report

Overview

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Tanium Endpoint Platform reduces security risk, improves agility & increases efficiency, a fundamentally new approach to endpoint security's threat detection, indicent response, vulnerability assessment and configuration compliance & with management's software distribution, asset utilization, asset inventory and patch management.

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY

JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life

ServiceNow Discovery vs. Tanium