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ServiceNow Discovery vs Tanium comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Discovery
Ranking in Server Monitoring
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
42
Ranking in other categories
IT Asset Management (3rd), Cloud Resource Discovery Services (1st)
Tanium
Ranking in Server Monitoring
5th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
Vulnerability Management (21st), Endpoint Protection Platform (EPP) (31st), Endpoint Detection and Response (EDR) (26th)
 

Mindshare comparison

As of July 2025, in the Server Monitoring category, the mindshare of ServiceNow Discovery is 3.8%, down from 6.2% compared to the previous year. The mindshare of Tanium is 5.8%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

Ayobanji Iluyomade - PeerSpot reviewer
Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain
ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…
NitinKushwaha - PeerSpot reviewer
Stable product with an ability to build complex roles
We use Tanium as an EDR solution for managing end-user devices and servers The product is granular and can build complex roles compared to other EDR vendors. Tanium's dashboard UI could be similar to CrowdStrike. We have been using Tanium for two and a half years. The product is stable. I rate…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"The product provides great scalability features."
"It has given us an understanding of each layer from a server application."
"Tanium's most valuable features are patch management, inventory, and distribution software."
"Tanium's most valuable feature is its instant discovery aspect."
"I like the tool's incident response and security patching."
"The product is granular and can build complex roles compared to other EDR vendors."
"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."
"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."
"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."
"Tanium is a very good product and I would rate it eight or nine out of ten."
 

Cons

"I would rate technical support for ServiceNow Discovery as four. This rating is because there are features on the tool that never worked and despite calling our support, there were no results."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"The product could improve some of the visualization and architecture setups."
"I feel that credential-less discovery could be improved."
"The solution lacks mobility."
"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."
"Tanium required local admin or root rights on Mac devices, which did not comply with our security policies. This made the solution less suitable for our restrictive environment."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
"They could improve the UI."
"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium. I have to search outside to download patches, create bundles, and then perform the task."
"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."
"We had some issues with the solution's OS upgrade."
 

Pricing and Cost Advice

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."
"The price could be better. It's a bit on the pricey side."
"If the product is not deployed properly, it can be very expensive."
"The product pricing is fair and reasonable for the value it provides."
"The product is not cheap."
"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."
"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."
"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."
"The solution is expensive but it's a good investment."
"It's an expensive solution. It would be nice if the cost were lower."
"It is higher than some competitors in the market."
"There is an annual license required to use this solution."
"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."
"The solution offers value for money."
"The product's pricing differs from region to region depending on negotiations and the number of endpoints."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
12%
Healthcare Company
9%
Manufacturing Company
9%
Financial Services Firm
16%
Government
12%
Computer Software Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
I think the price of ServiceNow Discovery is cheaper than BMC.
What needs improvement with ServiceNow Discovery?
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
What do you like most about Tanium?
Tanium’s linear-chain architecture is valuable.
What needs improvement with Tanium?
While there is always room for improvement, I am pleased with Tanium.
What is your primary use case for Tanium?
The primary use case for Tanium ( /products/tanium-reviews ) is compliance, patching, and inventory as part of the core functions.
 

Overview

 

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY
JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life
Find out what your peers are saying about ServiceNow Discovery vs. Tanium and other solutions. Updated: June 2025.
861,170 professionals have used our research since 2012.