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ServiceNow Discovery vs Tanium comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
ServiceNow Discovery
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
46
Ranking in other categories
IT Asset Management (10th), Server Monitoring (8th), Cloud Resource Discovery Services (1st)
Tanium
Average Rating
7.8
Reviews Sentiment
5.8
Number of Reviews
24
Ranking in other categories
Vulnerability Management (24th), Endpoint Protection Platform (EPP) (13th), Unified Endpoint Management (UEM) (8th), Autonomous Endpoint Management (3rd)
 

Mindshare comparison

IT Asset Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Discovery2.7%
ServiceNow11.8%
Freshservice5.1%
Other80.4%
IT Asset Management
Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
Tanium2.6%
Microsoft Defender for Endpoint6.4%
CrowdStrike Falcon5.5%
Other85.5%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Automation has freed teams from repetitive finance and supply tasks and supports global operations
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.
Sandeepraj Gatla - PeerSpot reviewer
Dfir Analyst at a tech services company with 201-500 employees
Endpoint monitoring has strengthened incident response and provides rapid isolation and forensics
Tanium provides an endpoint which is isolated from the network and environment. We can easily search its logs and history and connect remotely directly to that particular device which has been isolated from the network. We can search for the history and logs, including audit logs and event logs. The complete activity of the user or owner of the device is visible to us. We can see the artifacts of particular USB transfers internally for official use. We can not only connect remotely but also see the device status and how many failures have occurred within the network so far. We can see the IP address, how many times it has changed its IP address, and how many times it was connected to VPN or external VPN or internal VPN and what has been searched while on VPN. We can block the IOCs or IP addresses as well. We can block domains, hashes, SHA values, SHA-256, SHA-1, SHA-5 and MD5. Although I am not completely involved in the automation team, we do have that team and I have worked in some CERT recently. Tanium is more useful while we are in the CERT because most of the times when we are on high alert, Tanium does play a main role for that particular incident or any high case. Tanium is a simple tool and we can easily integrate it to many devices and it is a mandatory tool to secure an endpoint. It is mandatory to give any RDP connection and the tool should be present in the particular device. It is completely mandatory and it is in the policy as well.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are able to sell it very easily compared to its competitors. Another piece is the stability part. The third piece is something which is the customer experience: The ease to work with it. The Automation Anywhere, as a partner, is very easy to work with. They are there when you need them, whether you are in the initial journey of automation, you are figuring out what is the right opportunity, or whether you are in the journey of deploying the bot or support. They are there with you at each of those stages."
"The valuable features of Automation Anywhere really are around the ease of use. Our RPA program focuses on citizen development, and all of the developers have full-time jobs as accountants, and then they work in automation on the side when time allows."
"The Visual Studio integration is smooth and user-friendly."
"We are automatizing redundant activities, releasing employees to do value-added activities."
"IQ Bots are extremely powerful. We are using them increasingly more where we're about to look through a lot unstructured sources, like PDF documents, scanned images, contracts, etc. We are able to take the data out, then use that toward processing structured data and creating insights for our clients."
"It is a great solution."
"We have installed Automation Anywhere on AWS, Azure, and GCP, which works well."
"Automation Anywhere has helped my customers save time and costs, especially in card settlements, where a task that used to take about fourteen days to refund the user now takes the next day or at the same time using Robotic Process Automation."
"ServiceNow Discovery works better than other products I've used."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"The data is really good, it's reliable and they keep adding to it."
"The process involving the original setup of the solution is excellent."
"ServiceNow Discovery is a platform that provides full IT infrastructure services, and it's very good for any organization, but that still depends on company requirements, so you need to evaluate those requirements first."
"The biggest advantage of ServiceNow is the value that it brings."
"ServiceNow Discovery comes in a bundle with everything, including CMDB, which makes it much easier to use."
"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."
"Tanium is excellent for emergency troubleshooting as it gives you real-time data on your client, including last log in, last activity, whether it has taken any of the more recent updates, its current level, and provides information down to the serial number."
"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."
"The solution's technical support is very responsive."
"Tanium is a very good product and I would rate it eight or nine out of ten."
"Tanium's most valuable features are patch management, inventory, and distribution software."
"I would say Tanium is the best tool for vulnerability management."
"For inventory purposes, it's from one of the best things on the scene, as you can get live inventory."
"The product is granular and can build complex roles compared to other EDR vendors."
 

Cons

"I have experienced the issues of UI getting stuck. There seems to be an issue with server stability. This is something that can be better."
"The quality and response time of the support, even on Sev-1 tickets, is not satisfactory."
"Automation Anywhere is not as flexible as Process Studio."
"Built-in HTML features are lagging in this solution, whereas in UiPath, they are very good."
"I would like to see more stability around scheduling a bot to run headless."
"It can be a challenge for a developer, as it limits what they can do."
"They should do more on the cognitive side. If they can keep adding more features, that would be their greatest advantage."
"The REST API could be improved."
"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."
"Between SolarWinds and ServiceNow, there is some communication gap."
"I would rate technical support for ServiceNow Discovery as four. This rating is because there are features on the tool that never worked and despite calling our support, there were no results."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"Improvements are required with the scripts used to collect the information from servers."
"The product could improve some of the visualization and architecture setups."
"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."
"Tanium’s scalability could be improved."
"Tanium required local admin or root rights on Mac devices, which did not comply with our security policies. This made the solution less suitable for our restrictive environment."
"The solution lacks mobility."
"We had some issues with the solution's OS upgrade."
"In my opinion, sometimes it takes a long time to give solutions or resolve the issue."
"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."
"There are downsides and drawbacks in Tanium, and there is room for improvement from my perspective."
 

Pricing and Cost Advice

"The pricing strategy for us is one license for development. It is more complicated than that depending on the options you choose."
"I think it's $5,500 per license."
"I am not responsible for the pricing part, but I know the pricing is competitive compared to other tools."
"We were paying approximately $30,000 for a year license."
"The licensing needs to be made simpler or shortened."
"Its price is competitive with all other products in the market."
"While calculating the setup cost you should account for the server, virtual machines, product licenses, maintenance costs, and running costs."
"It is reasonable, but it can always be a little bit cheaper."
"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."
"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."
"The solution is not inexpensive so pricing is rated a three out of ten."
"It's on a yearly basis. We renew our contract for three years at a time."
"The price could be better. It's a bit on the pricey side."
"The product is not cheap."
"The solution is very expensive."
"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."
"The solution is expensive but it's a good investment."
"It is higher than some competitors in the market."
"The solution offers value for money."
"There is an annual license required to use this solution."
"The product's pricing differs from region to region depending on negotiations and the number of endpoints."
"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."
"It's an expensive solution. It would be nice if the cost were lower."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Financial Services Firm
15%
Manufacturing Company
10%
Outsourcing Company
10%
Healthcare Company
6%
Financial Services Firm
14%
Manufacturing Company
9%
Government
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise566
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise25
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise12
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...
What needs improvement with ServiceNow Discovery?
ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities. The system could s...
What is your primary use case for ServiceNow Discovery?
I mainly use ServiceNow Discovery for asset inventory in the estate. I primarily use it for linking applications vers...
What needs improvement with Tanium?
While there is always room for improvement, I am pleased with Tanium.
What is your primary use case for Tanium?
The primary use case for Tanium ( /products/tanium-reviews ) is compliance, patching, and inventory as part of the co...
What advice do you have for others considering Tanium?
For smaller companies, Tanium is quite a big investment, and one needs to have a considerable setup to make it econom...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
Tanium Inc Cloud, Tanium XEM
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
York, National Grid, DXC Technology, experian, BEACHBODY
JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life
Find out what your peers are saying about ServiceNow, Lansweeper, Device42 and others in IT Asset Management. Updated: October 2026.
921,028 professionals have used our research since 2012.