We performed a comparison between Oracle Fusion Service, Siebel CRM, and Zoho CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"The solution is easy to learn."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Oracle Service Cloud could improve the integration for older platforms."
"The service management features are valuable."
"The most valuable feature of the solution is that customers can easily understand it."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"The flexibility is very good."
"Siebel CRM is the number one CRM product in the world."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"The most valuable feature of Zoho CRM is its ease of use."
"The solution is always stable."
"The platform has a valuable lead qualification feature."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"I am impressed with the product's information on customers."
"The solution has an efficient notification feature."
"Its initial setup process for the cloud-based version is straightforward."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"The product's option to upload payroll data doesn't work seamlessly."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The product must provide modules for operations management."
"The vendor must provide a user-friendly mobile application."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The documentation needs to be improved."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"Support could be more knowledgeable."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"The customization options for roles in Zoho CRM are currently limited."
"We would like to always email users as soon as any new features are launched."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
