We compared Oracle Fusion Service and Salesforce Sales Cloud across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. Salesforce Sales Cloud could improve its integration with third-party systems and reporting.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools.
Pricing: Customers say Fusion Service is expensive. Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited.
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Everything is managed by Oracle, so they have security in place."
"The solution is easy to learn."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The solution is completely cloud-based and very easy to access from anywhere."
"The service management features are valuable."
"Oracle Service Cloud could improve the integration for older platforms."
"Salesforce Sales Cloud is very reliable and provides good stability and security."
"Contact records are most valuable."
"The solution can scale massively. I've been quite impressed."
"The best features of the solution are its performance and stability."
"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."
"Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year."
"The most valuable features of Salesforce Sales Cloud are opportunity management and metric integration."
"I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The product must provide modules for operations management."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"Oracle Service Cloud could improve the integration for older platforms."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The vendor must provide a user-friendly mobile application."
"The solution's design could be improved."
"One area where the solution could improve is with handling feature requests."
"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."
"Amount of storage provided is limited."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
"Salesforce Sales Cloud needs a more user-friendly interface."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud requires that you build everything from scratch. I don't like that. It leaves a lot of thinking and solutions to the consultants and the process is more prone to errors."
Oracle Fusion Service is ranked 8th in CRM with 29 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews. Oracle Fusion Service is rated 8.6, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Microsoft Dynamics CRM and Sales Creatio, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite and SAP ERP. See our Oracle Fusion Service vs. Salesforce Sales Cloud report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.