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Oracle Fusion Service vs Salesforce Sales Cloud comparison

Oracle and Salesforce are both solutions in the CRM category. Oracle is ranked #10 with an average rating of 8.3, while Salesforce is ranked #2 with an average rating of 8.2. Oracle holds a 1.4% mindshare in CRM, compared to Salesforce’s 8.1% mindshare. Additionally, 91% of Oracle users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.
Oracle Fusion Service
Read 33 Oracle Fusion Service reviews
  • 1,279 Views
  • 793 Comparison Views
91% willing to recommend
Salesforce Sales Cloud
Read 115 Salesforce Sales Cloud reviews
  • 5,675 Views
  • 4,029 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

Oracle Fusion Service and Salesforce Sales Cloud are leading solutions in customer service and sales operations, respectively. Oracle Fusion Service holds an advantage in omni-channel communication and service automation, while Salesforce Sales Cloud is stronger in sales management and CRM functionalities.

Features: Oracle Fusion Service includes omni-channel communications, intelligent chat, and embedded AI for enhanced customer interactions. It also offers incident management and a comprehensive service suite. Salesforce Sales Cloud provides customizable CRM functionalities, opportunity and pipeline management, and advanced analytics, all integrated with user-friendly customization capabilities.

Room for Improvement: Oracle Fusion Service needs a more intuitive interface and better legacy integration. It could also simplify its setup processes and improve documentation. Salesforce Sales Cloud should address its system complexity and high licensing costs by simplifying customizations and reducing third-party dependencies. Both products need enhanced mobile app functionalities and UI improvements.

Ease of Deployment and Customer Service: Oracle Fusion Service supports deployment in Public, Private, and Hybrid Clouds, though adoption can be slow in certain verticals. Customer service is generally positive but varies by region. Salesforce Sales Cloud, with its robust Public and Private Cloud deployment model, is complex due to integration needs. Customer service is efficient but sometimes overwhelmed by setup complexities.

Pricing and ROI: Oracle Fusion Service offers a flexible pricing model that could lead to a higher ROI despite being costlier than competitors like Workday. Its efficiency and targeted functionalities promise time savings. Salesforce Sales Cloud, though expensive with its per-user licensing, delivers significant ROI through a powerful platform and deep integration capabilities. Enterprises can negotiate pricing despite high initial setup costs, which are justified by the extensive functionalities provided.

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To learn more, read our detailed Oracle Fusion Service vs. Salesforce Sales Cloud Report (Updated: July 2025).
Buyer's Guide
Oracle Fusion Service vs. Salesforce Sales Cloud
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Oracle Fusion Service enhances customer experience, reduces costs, and offers substantial ROI, supported by integrated reporting and strong partnerships.
Sentiment score
7.2
Salesforce Sales Cloud enhances productivity, efficiency, and management, improving visibility, decision-making, and fundraising for non-profits.
No quotes available
For more quotes and insights, download the Oracle Fusion Service report
Salesforce Sales Cloud is a fantastic tool but requires disciplined data entry by sales personnel and operations teams to maintain data quality.
For more quotes and insights, download the Salesforce Sales Cloud report
 

Customer Service

Sentiment score
6.0
Oracle Fusion Service's customer support is knowledgeable but slow, with service rated 7-9/10 and regional disparities noted.
Sentiment score
7.1
Salesforce Sales Cloud offers varying support quality based on subscription level, with faster responses for premium users and valuable community resources.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
For more quotes and insights, download the Oracle Fusion Service report
Support requires a subscription and when taken, the service is pretty nice.
For more quotes and insights, download the Salesforce Sales Cloud report
 

Scalability Issues

Sentiment score
8.3
Oracle Fusion Service is highly scalable, supporting seamless expansion for all organization sizes with high user satisfaction ratings.
Sentiment score
7.8
Salesforce Sales Cloud offers scalable solutions, praised for flexibility and growth but noted for reporting and storage cost limitations.
Initially, we had ten ERPs, and I have added more since.
For more quotes and insights, download the Oracle Fusion Service report
It scales effortlessly with user growth.
Salesforce is highly scalable and operates efficiently.
For more quotes and insights, download the Salesforce Sales Cloud report
MahaboobPasha - PeerSpot reviewer
NJ
SA
 

Stability Issues

Sentiment score
8.1
Oracle Fusion Service is highly stable, supporting large-scale operations with minimal disruptions and proactive management of minor outages.
Sentiment score
8.2
Salesforce Sales Cloud is highly stable and reliable, with swift issue resolutions and high user satisfaction from regular updates.
No quotes available
For more quotes and insights, download the Oracle Fusion Service report
Salesforce Sales Cloud is very stable.
I have not experienced any degradation in Salesforce's performance.
For more quotes and insights, download the Salesforce Sales Cloud report
 

Room For Improvement

Oracle Fusion Service needs improvements in user experience, pricing, integration, performance, documentation, and modern functionalities for large enterprises.
Salesforce Sales Cloud needs better UI, cost, integration, reporting, mobile support, data handling, and automation with improved performance.
Simpler integration capabilities.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
For more quotes and insights, download the Oracle Fusion Service report
Compared to AWS, it is slower, which could be a hindrance.
With today's generative AI capabilities like ChatGPT, it should be possible to directly communicate with the software rather than navigating through the entire system manually.
For more quotes and insights, download the Salesforce Sales Cloud report
Prasan Edirisinghe - PeerSpot reviewerMahaboobPasha - PeerSpot reviewer
SA
NJ
 

Setup Cost

Oracle Fusion Service offers flexible pricing but can be costly for small businesses; efficient license management is essential.
Salesforce Sales Cloud is costly but valued for its customization, integration, and efficiency benefits for businesses despite high expenses.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
For more quotes and insights, download the Oracle Fusion Service report
Without negotiation, costs can become expensive.
For more quotes and insights, download the Salesforce Sales Cloud report
 

Valuable Features

Oracle Fusion Service enhances customer interaction and streamlines operations with omni-channel communication, integration, automation, and flexible customization.
Salesforce Sales Cloud provides customizable CRM solutions with seamless integration, automation, and advanced analytics for diverse business needs.
There are ERP connectors available for Oracle middleware, enabling seamless integration through a drag-and-drop interface.
There is also a focus on maintaining efficiency, and it is a significant time saver.
For more quotes and insights, download the Oracle Fusion Service report
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
The Einstein Analytics and the inbuilt reporting are very useful for keeping track of pipeline movement.
For more quotes and insights, download the Salesforce Sales Cloud report
MahaboobPasha - PeerSpot reviewerPrasan Edirisinghe - PeerSpot reviewer
SA
NJ
 

Categories and Ranking

Oracle Fusion Service
Ranking in CRM
10th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
33
Ranking in other categories
CRM Customer Engagement Centers (4th), Marketing Management (7th)
Salesforce Sales Cloud
Ranking in CRM
2nd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
115
Ranking in other categories
Opportunity Management (1st), Sales Force Automation (1st), Conversation Intelligence Software (3rd)
 

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Oracle Fusion Service is 1.4%, down from 1.5% compared to the previous year. The mindshare of Salesforce Sales Cloud is 8.1%, down from 10.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

MahaboobPasha - PeerSpot reviewer
Integration enhances efficiency with good ERP Fusion Console that helps with centralization
When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.
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RohitPothani - PeerSpot reviewer
Enhances deal closures and have navigation and process flow features
They should also include ATP and CTP functionality. Whenever there is a sale or opportunity, sales representatives should be able to determine what is available in the inventory and how much can be delivered to the customer. For example, if I take an order today, it might take ten days to produce and deliver the product. This is the ATP. If a customer orders 100 cell phones, the CTP functionality helps determine if we can deliver that quantity. This insight is provided when ERP systems are integrated, as ERP systems handle inventory. However, even without an ERP system, this information is crucial. The ATP and CTP stock should be monitored or mentioned somewhere in Salesforce to make decisions easier for sales representatives. If my inventory has 10,000 cell phones from 8 AM to 6 PM at the start of the day, any confirmed orders should reduce this inventory count. We can monitor my inventory in real-time and decide whether to accept new opportunities based on current stock levels.
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Government
8%
Financial Services Firm
8%
Healthcare Company
8%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
8%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Oracle Service Cloud?
The solution is easy to learn.
See all answers
What needs improvement with Oracle Service Cloud?
I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.
See all answers
What is your primary use case for Oracle Service Cloud?
I mainly use the solution for RTCRN.
See all answers
What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
See all answers
What needs improvement with Salesforce Sales Cloud?
With today's generative AI capabilities like ChatGPT ( /products/chatgpt-reviews ), it should be possible to directly communicate with the software rather than navigating through the entire system ...
See all answers
What is your primary use case for Salesforce Sales Cloud?
I generally use Salesforce Sales Cloud ( /products/salesforce-sales-cloud-reviews ) for our sales process, setting up the entire opportunity lifecycle from lead generation to contract closure. It h...
See all answers
 

Comparisons

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SAP CRM vs Salesforce Sales Cloud Logo
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Compared 22% of the time
Oracle CX Sales vs Salesforce Sales Cloud Logo
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Compared 6% of the time
Siebel CRM vs Salesforce Sales Cloud Logo
Siebel CRM vs Salesforce Sales Cloud
Compared 4% of the time
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Compared 4% of the time
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Product Reports

Buyer's Guide
Oracle Fusion Service
July 2025
Oracle Fusion Service reportDownload Oracle Fusion Service product report
Buyer's Guide
Salesforce Sales Cloud
July 2025
Salesforce Sales Cloud reportDownload Salesforce Sales Cloud product report
 

Also Known As

Oracle Service Cloud, Oracle RightNow
Sales Cloud, SFDC, Salesforce
 

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
Oracle

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?
  • Customization: Tailor the CRM to meet specific business requirements.
  • Robust Reporting: Comprehensive analytics and data insights.
  • Lead Management: Efficiently manage and convert leads.
  • API Integration: Seamless connectivity with multiple applications.
  • Cloud Accessibility: Work from anywhere with cloud-based access.
What benefits should be evaluated in Salesforce Sales Cloud reviews?
  • Enhanced Productivity: Streamline sales processes with automation.
  • Improved Collaboration: Facilitate team coordination and client engagement.
  • Accurate Forecasting: Make informed decisions with reliable sales forecasts.
  • Flexibility: Accommodate diverse industry needs with ease.
  • Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce
 

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Buyer's Guide
Oracle Fusion Service vs. Salesforce Sales Cloud
July 2025
Free Report: Oracle Fusion Service vs. Salesforce Sales Cloud
Find out what your peers are saying about Oracle Fusion Service vs. Salesforce Sales Cloud and other solutions. Updated: July 2025.
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