We performed a comparison between Odoo and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Odoo is open source, so we can develop it and adjust it to our requirements. It's easy to work with."
"Being open source, it is more affordable compared to alternatives like Oracle or SAP, and I appreciate how easy it is to customize with the available sources."
"What I appreciate most about this solution is its ease of customization compared to other products. Odoo is straightforward and simpler to customize. Additionally, it offers stability by decentralizing the entire ERP with multiple products, making management and support more efficient. Moreover, the availability of talent in India is a key advantage, as the salaries for Odoo professionals are relatively lower than SAP or Oracle ERP professionals. This makes it easier for us to find suitable talent for projects seamlessly."
"The most valuable feature of Odoo is the fingerprint feature."
"With Odoo, being open source is advantageous because we have access to the source code for whatever we develop. This gives us the flexibility to make additions, deletions, or modifications according to our needs without any restrictions. There are no predefined formats that limit our customization options."
"Odoo's setup phase is easy."
"The product is stable...The product is scalable."
"The solution is easy to use."
"The user interface, especially the dashboard, offers good navigation."
"The whole forecasting and pipeline management is very good."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"Zoho CRM's best feature is its reporting."
"I am impressed with the product's information on customers."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"The product is customizable."
"The price of the solution could be reduced to improve the overall offering."
"Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country."
"The most valuable feature of Odoo is the fingerprint feature."
"It has been difficult to adapt to continuous changes, you have to understand what is new and what is changing in less than twelve months. You can take advantage of the new features, but you have to research them to be able to implement them."
"They could add more features and details regarding the business details and some extra modules for business features."
"Odoo does not provide integration with other third-party apps like Shopify."
"It's too early to make a definitive statement about Odoo as we are currently in the implementation stages. Once the implementation is complete and the system is up and running, we'll be able to provide feedback on its effectiveness and suitability for our needs. The implementation is very straightforward, and the system is easy to operate, similar to working with a spreadsheet. If there's one thing that could significantly enhance the system, it would be incorporating more AI capabilities."
"The authorization management needs to be improved."
"The solution can improve by having a policy that allows us to integrate with the cloud."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."
"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""
"Certain functions have occasional performance issues."
"The mobile application is a little complicated and could be simplified."
Odoo is ranked 10th in CRM with 30 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Odoo is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Odoo writes "Offers everything we need in one system, has well-integrated modules, and is priced well". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Odoo is most compared with SAP S/4HANA, SAP ERP, Microsoft Dynamics 365 Business Central, Epicor ERP and Microsoft Dynamics GP, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and Siebel CRM. See our Odoo vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
