Zoho CRM and Odoo are two contenders in the CRM market with unique strengths. Zoho CRM tends to have the edge with small to medium-sized businesses due to affordability and extensive integrations, while Odoo shines in flexibility and open-source capabilities, requiring more customization.
Features: Zoho CRM includes integration with Google Apps, customizable fields, and robust reporting. It also supports lead management with ease of use and high customization, allowing integration with third-party solutions. Odoo stands out with its user-friendly modular design, open-source nature, and extensive internal integration, providing tailored business solutions.
Room for Improvement: Zoho CRM could enhance its email and campaign management, social media integration, and mobile app. There are also opportunities to improve data management and workflow automation. Odoo's challenges include scalability, reporting capabilities, and third-party application integration. Enhancing industry-specific features and workflow design tools would be beneficial.
Ease of Deployment and Customer Service: Zoho CRM is mainly deployed in Public Cloud environments and is appreciated for its customer service, although lower-tier support can be slow. Odoo is deployable in Public, Private, and Hybrid Clouds, offering deployment flexibility. However, customer support responsiveness varies by package, often requiring premium plans for better service.
Pricing and ROI: Zoho CRM is considered affordable with various pricing plans, appealing to different business sizes with strong ROI through automation. Odoo offers flexible pricing but may incur additional customization costs. Both promise significant ROI via efficiency and automation, with Zoho's bundled pricing providing comprehensive cost benefits.
Currently, I manage those tasks independently, which is a significant cost-saving measure for my small business.
Technical support from Odoo is available and eager to help.
Sometimes, they don't understand what my actual needs are.
The 1.5 deduction from 10 is due to cultural communication differences based on where we're getting the support, as sometimes it takes a couple of times to communicate clearly enough for them to understand the issue.
There are multiple blogs and articles available online for self-help.
I rate the scalability of Odoo as eight to nine out of ten.
The system is easy to understand, implement coding, and conduct training.
Zoho CRM is quite scalable; I have worked with clients who started with ten companies and have scaled up to managing 500 employees effectively within Zoho CRM.
The platform's global data centers across regions such as the US, EU, and India ensure data security and privacy through ISO certification and strong role-based security, which is essential for handling sensitive customer data.
Stability is very important because any software that supports your business must be available consistently.
Zoho CRM guarantees 99% uptime, with downtime incidents being very rare.
I find Zoho CRM to be 100% stable and reliable as far as I know.
It is usually compliant with data regulation laws and is HIPAA compliant.
Odoo's documentation needs improvement, as there are areas that are not well-documented.
The platform does not save code versions similar to GitHub, where you can compare new versions with previous ones.
Some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service.
The main improvement needed for Zoho CRM is introducing SQL code for reports, similar to what's in Zoho Analytics.
The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle.
Zoho CRM and all of Zoho's software are quite affordable because they are specifically designed for small and medium businesses.
In terms of my experience with the price and licensing cost, as with setup cost for Zoho CRM, it might not be quite affordable because there are cheaper solutions available.
All modules in Odoo are integrated together, providing seamless transitions across various functionalities.
The most valuable aspect of CRMs, including Zoho CRM, Salesforce, and Microsoft Dynamics, is automation capabilities.
The most valuable feature I have found in Zoho CRM is custom functions. You can achieve anything with it. From integrations with other applications, it is instant.
You can customize everything—what you sell, be it products, services, or projects.
| Product | Market Share (%) |
|---|---|
| Zoho CRM | 1.8% |
| Odoo | 2.3% |
| Other | 95.9% |
| Company Size | Count |
|---|---|
| Small Business | 28 |
| Midsize Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 6 |
| Large Enterprise | 10 |
Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
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