New Relic vs Spiceworks comparison

New Relic and Spiceworks are both solutions in the IT Infrastructure Monitoring category. New Relic is ranked #8 with an average rating of 8.0, while Spiceworks is ranked #42 with an average rating of 8.5. New Relic holds a 3.1% mindshare in IM, compared to Spiceworks’s 0.5% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.

New Relic

Read 166 New Relic reviews

12,960 Views
4,795 Comparison Views

94% willing to recommend

Spiceworks

Read 47 Spiceworks reviews

2,387 Views
931 Comparison Views

86% willing to recommend

New Relic

Spiceworks

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Executive SummaryUpdated on Oct 9, 2024

Spiceworks and New Relic operate in the IT management space, particularly in asset management and application performance monitoring respectively. Spiceworks seems advantageous for small to medium businesses due to its free cost-effective model, while New Relic offers comprehensive application insights, better suited for large enterprises.

Features: Spiceworks focuses on asset management, helpdesk services, and network management, making it popular among small and medium businesses. New Relic provides detailed application performance monitoring, real-time performance tracking, and strong integration capabilities, offering benefits for large organizations.

Room for Improvement: Spiceworks faces challenges with scalability in large environments and lacks advanced monitoring features, needing improved ticket management and reporting tools. New Relic, while highly sophisticated, has complex pricing that can deter smaller organizations and requires attention to data privacy and user interface simplification.

Ease of Deployment and Customer Service: Spiceworks is mainly deployed on-premises, offering more control but requiring internal resources for management. It provides free community support but lacks dedicated support. New Relic, with cloud-based and hybrid options, allows flexible deployment, though its user interfaces are considered complex. Customer service feedback is mixed, with some users finding support costly.

Pricing and ROI: Spiceworks stands out with its no-cost model, appealing to small businesses with limited budgets. New Relic's pricing is premium, offering scalability and feature-rich solutions, yet sometimes inaccessible to smaller organizations. Despite this, New Relic's tools offer strong ROI for large enterprises seeking detailed application analysis.

To learn more, read our detailed New Relic vs. Spiceworks Report (Updated: January 2026).

Buyer's Guide

New Relic vs. Spiceworks

January 2026

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Helped 880,685 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.7

New Relic enhances performance and quality by speeding issue resolution, reducing downtime, and improving service and operational efficiency.

Sentiment score

7.8

Spiceworks provides high ROI as a free tool, benefiting efficiency, issue resolution, and stability despite setup time investment.

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.

BasilJiji

System Engineer at a retailer with 10,001+ employees

There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

No quotes available

For more quotes and insights, download the Spiceworks report

Customer Service

Sentiment score

7.5

New Relic's support is praised for responsiveness and effectiveness, despite occasional delays, with commendable documentation and product reliability.

Sentiment score

7.4

Spiceworks offers excellent, free email-based support, with strong community assistance and some criticisms for lacking direct phone support.

If I drop an email to them, they will respond quickly to my email.

Vamsi Busa

Senior DevOps Engineer at a tech vendor with 10,001+ employees

Customer support from New Relic is very good, and we rarely need to create support tickets.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

They are very polite and helped him out.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

No quotes available

For more quotes and insights, download the Spiceworks report

Scalability Issues

Sentiment score

7.7

New Relic is praised for its scalability, integration, and ease of use, despite licensing cost considerations.

Sentiment score

7.4

Spiceworks is scalable for small to large setups, though larger organizations may face challenges; newer versions improve scalability.

We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

No quotes available

For more quotes and insights, download the Spiceworks report

Stability Issues

Sentiment score

7.9

New Relic is highly stable with minor, swiftly resolved glitches, consistently praised for reliability and mature performance during high traffic.

Sentiment score

6.6

Spiceworks is stable but may slow down or crash with large setups; proper configuration enhances performance and stability.

New Relic lags sometimes.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

No quotes available

For more quotes and insights, download the Spiceworks report

Room For Improvement

New Relic requires improvements in data privacy, integration, user interface, and advanced analytics for better user experience and functionality.

Spiceworks users desire enhanced monitoring, scalability, reporting, integration, and user-friendly features with faster performance and lower resource consumption.

If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

BasilJiji

System Engineer at a retailer with 10,001+ employees

Using real-time data, if there are any malicious patterns or something happening, they can identify those.

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

No quotes available

For more quotes and insights, download the Spiceworks report

Setup Cost

New Relic offers flexible but costly pricing; discounts and AWS Marketplace purchasing ease acquisition, with volume-based pricing considerations.

Spiceworks provides a customizable, free help desk solution with optional costs for premium features, suitable for small to medium businesses.

Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

No quotes available

For more quotes and insights, download the Spiceworks report

Valuable Features

New Relic provides real-time monitoring, customizable dashboards, and integration capabilities, enhancing usability and efficiency in performance analysis.

Spiceworks offers SMBs a free help desk, inventory management, user-friendly interface, and strong community support for IT needs.

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

Additionally, it is free software.

Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

For more quotes and insights, download the Spiceworks report

Categories and Ranking

New Relic

Ranking in IT Infrastructure Monitoring

8th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

166

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Spiceworks

Ranking in IT Infrastructure Monitoring

42nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (14th), IT Asset Management (10th)

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of New Relic is 3.1%, down from 5.6% compared to the previous year. The mindshare of Spiceworks is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
New Relic	3.1%
Spiceworks	0.5%
Other	96.4%

IT Infrastructure Monitoring

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

Read full review

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

University

12%

Computer Software Company

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	69

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

See all answers

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

See all answers

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

See all answers

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

See all answers

Comparisons

Dynatrace vs New Relic

Compared 10% of the time

Datadog vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 3% of the time

More New Relic Competitors

ServiceNow vs Spiceworks

Compared 17% of the time

Lansweeper vs Spiceworks

Compared 14% of the time

Zabbix vs Spiceworks

Compared 13% of the time

Zoho Desk vs Spiceworks

Compared 9% of the time

Freshdesk vs Spiceworks

Compared 7% of the time

More Spiceworks Competitors

Product Reports

Buyer's Guide

New Relic

January 2026

Download New Relic product report

Buyer's Guide

Spiceworks

December 2025

Download Spiceworks product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Buyer's Guide

New Relic vs. Spiceworks

January 2026

Free Report: New Relic vs. Spiceworks

Find out what your peers are saying about New Relic vs. Spiceworks and other solutions. Updated: January 2026.

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