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Spiceworks vs Zoho Desk comparison

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4,174 views|2,692 comparisons
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857 views|572 comparisons
Featured Review
Buyer's Guide
Spiceworks vs. Zoho Desk
July 2022
Find out what your peers are saying about Spiceworks vs. Zoho Desk and other solutions. Updated: July 2022.
622,949 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Spiceworks is generic and free.""It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

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"The ticketing feature is very easy to use, compared to other systems.""The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."

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Cons
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it.""Since Spiceworks is a free tool, it's not very scriptable or customizable."

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"I would like to have integrated support, and integration between the ticketing tool and the project management tool.""Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."

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Pricing and Cost Advice
Information Not Available
  • "For what it does, it's quite cheap."
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    Questions from the Community
    Top Answer:Spiceworks is generic and free.
    Top Answer:Since Spiceworks is a free tool, it's not very scriptable or customizable.
    Top Answer:We're using Spiceworks mainly for infrastructure monitoring.
    Top Answer:The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.
    Top Answer:In terms of pricing, Zoho is economical. They offer a fair price. You can pay either on a monthly or yearly subscription.
    Top Answer:Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough.
    Ranking
    25th
    out of 56 in Help Desk Software
    Views
    4,174
    Comparisons
    2,692
    Reviews
    2
    Average Words per Review
    586
    Rating
    5.5
    21st
    out of 56 in Help Desk Software
    Views
    857
    Comparisons
    572
    Reviews
    2
    Average Words per Review
    348
    Rating
    8.5
    Comparisons
    Learn More
    Overview
    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

    With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

    Offer
    Learn more about Spiceworks
    Learn more about Zoho Desk
    Sample Customers
    Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
    Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
    Top Industries
    REVIEWERS
    Manufacturing Company14%
    Construction Company11%
    Educational Organization7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider21%
    Government8%
    Educational Organization6%
    VISITORS READING REVIEWS
    Comms Service Provider29%
    Computer Software Company24%
    Manufacturing Company5%
    Retailer4%
    Company Size
    REVIEWERS
    Small Business53%
    Midsize Enterprise28%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise18%
    Large Enterprise52%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise17%
    Large Enterprise58%
    Buyer's Guide
    Spiceworks vs. Zoho Desk
    July 2022
    Find out what your peers are saying about Spiceworks vs. Zoho Desk and other solutions. Updated: July 2022.
    622,949 professionals have used our research since 2012.

    Spiceworks is ranked 25th in Help Desk Software with 2 reviews while Zoho Desk is ranked 21st in Help Desk Software with 2 reviews. Spiceworks is rated 5.6, while Zoho Desk is rated 8.6. The top reviewer of Spiceworks writes "Helpful for ticketing and visibility, but doesn't remove unused devices automatically". On the other hand, the top reviewer of Zoho Desk writes "Cloud-based, easy to use, and inexpensive". Spiceworks is most compared with Zabbix, SolarWinds NPM, Lansweeper, JIRA Service Management and ServiceNow, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow, JIRA Service Management, SCSM and Freshdesk. See our Spiceworks vs. Zoho Desk report.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.