"Spiceworks is generic and free."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"The ticketing feature is very easy to use, compared to other systems."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Spiceworks is ranked 25th in Help Desk Software with 2 reviews while Zoho Desk is ranked 21st in Help Desk Software with 2 reviews. Spiceworks is rated 5.6, while Zoho Desk is rated 8.6. The top reviewer of Spiceworks writes "Helpful for ticketing and visibility, but doesn't remove unused devices automatically". On the other hand, the top reviewer of Zoho Desk writes "Cloud-based, easy to use, and inexpensive". Spiceworks is most compared with Zabbix, SolarWinds NPM, Lansweeper, JIRA Service Management and ServiceNow, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow, JIRA Service Management, SCSM and Freshdesk. See our Spiceworks vs. Zoho Desk report.
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