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Spiceworks vs Zabbix comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
Spiceworks provides high ROI as a free tool, benefiting efficiency, issue resolution, and stability despite setup time investment.
Sentiment score
7.7
Zabbix offers cost-effective, scalable monitoring with no fees, reducing downtime and commercial software expenses while increasing ROI.
 

Customer Service

Sentiment score
7.4
Spiceworks offers excellent, free email-based support, with strong community assistance and some criticisms for lacking direct phone support.
Sentiment score
6.9
Zabbix support is praised for responsiveness, community resources, and expertise, though documentation and non-paid support need improvement.
It is so straightforward that I have never had to use the support.
 

Scalability Issues

Sentiment score
7.4
Spiceworks is scalable for small to large setups, though larger organizations may face challenges; newer versions improve scalability.
Sentiment score
6.9
Zabbix is praised for its scalability, distributed architecture, and efficiency, despite needing robust databases for larger deployments.
Zabbix has high scalability.
Zabbix is very scalable and lightweight.
I would rate its scalability ten out of ten.
 

Stability Issues

Sentiment score
6.6
Spiceworks is stable but may slow down or crash with large setups; proper configuration enhances performance and stability.
Sentiment score
7.6
Zabbix is reliable and stable, with minimal issues; users value its low resource use and effective monitoring.
Zabbix is very scalable and lightweight.
Zabbix is quite stable, and we haven't had any problems with Zabbix itself.
 

Room For Improvement

Spiceworks users desire enhanced monitoring, scalability, reporting, integration, and user-friendly features with faster performance and lower resource consumption.
Zabbix users seek UI improvements, better documentation, enhanced reporting, security, automation, integration, and modern workload adaptations.
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
 

Setup Cost

Spiceworks provides a customizable, free help desk solution with optional costs for premium features, suitable for small to medium businesses.
Zabbix, a cost-effective open-source solution, offers free access without hidden fees, making it popular for enterprise adoption.
 

Valuable Features

Spiceworks offers SMBs a free help desk, inventory management, user-friendly interface, and strong community support for IT needs.
Zabbix provides open-source monitoring with customizable features, strong scalability, and robust support, ideal for cost-effective IT infrastructure management.
Additionally, it is free software.
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
Zabbix has a lot of features, including monitoring, status updates, and collecting information telemetry from storages and servers as well.
 

Categories and Ranking

Spiceworks
Ranking in IT Infrastructure Monitoring
45th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (17th), IT Asset Management (12th)
Zabbix
Ranking in IT Infrastructure Monitoring
1st
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
106
Ranking in other categories
Application Performance Monitoring (APM) and Observability (9th), Network Monitoring Software (1st), Server Monitoring (1st), Cloud Monitoring Software (1st)
 

Mindshare comparison

As of June 2025, in the IT Infrastructure Monitoring category, the mindshare of Spiceworks is 0.4%, down from 0.5% compared to the previous year. The mindshare of Zabbix is 13.6%, up from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Rohit Samel - PeerSpot reviewer
Cloud storage with no hardware needed and great comprehensive reports
The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.
B Ahmed - PeerSpot reviewer
Enables seamless global client monitoring with reliable remote connectivity
I use the solution to provide a perfect environment for remote connectivity with my clients. Many tools that I require for system maintenance are included. I can easily monitor all of my clients throughout the world I did not give much thought to it, however, improvements could be made to Zabbix.…
report
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
856,873 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
University
11%
Real Estate/Law Firm
7%
Educational Organization
22%
Computer Software Company
14%
Financial Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Spiceworks?
The solution is easy to use and easy to manage.
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.
What do you like most about Zabbix?
The template system in Zabbix is very beneficial as it saves time in configuration.
What is your experience regarding pricing and costs for Zabbix?
We didn't use the commercial version. We used the free version.
What needs improvement with Zabbix?
I think it's the best solution for monitoring. I don't know any better.
 

Comparisons

 

Overview

 

Sample Customers

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about Spiceworks vs. Zabbix and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.