Spiceworks and Zabbix compete in the IT service management and network monitoring category. Zabbix seems to have the upper hand due to its comprehensive monitoring features suitable for complex enterprise environments.
Features: Spiceworks is ideal for SMBs, offering help desk support, inventory management capabilities, and easy Active Directory integration. It is fully free and backed by a strong community. Zabbix provides an open-source monitoring solution with customizable monitoring features, automated network discovery, and inventory discovery, catering to more complex enterprise setups.
Room for Improvement: Spiceworks could enhance its monitoring tools and ticketing system, as well as improve its scalability and reporting for larger environments. It also lacks some enterprise-level functionalities. Zabbix users seek improvements in UI and dashboard features, better reporting capabilities, and more comprehensive templates for a wider range of devices, along with enhanced automation and integration support.
Ease of Deployment and Customer Service: Spiceworks operates on-premises or in the cloud, with community-driven technical support being a noted highlight. Users face challenges contacting support directly by phone. Zabbix offers flexible deployment across on-premises and hybrid setups, relying on community forums for support with options for paid support contracts.
Pricing and ROI: Both Spiceworks and Zabbix are cost-effective, being open-source and free. Spiceworks offers zero licensing costs and relies on community support for a strong ROI. Zabbix is also free with no hidden costs, providing optional paid support and scalable solutions without additional licensing fees.
It is so straightforward that I have never had to use the support.
Zabbix has high scalability.
Zabbix is very scalable and lightweight.
Zabbix is good and scalable, but not as fast as SolarWinds.
Zabbix is very scalable and lightweight.
I think the stability of Zabbix is around five to six on a scale of ten, where ten is the best and one is the worst.
Zabbix is quite stable, and we haven't had any problems with Zabbix itself.
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
The potential and customization is a little difficult because you have to learn scripts.
Zabbix is providing everything free of cost.
It is literally free.
Additionally, it is free software.
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
The alerting systems are very good in Zabbix, and it has helped us to reduce time for reaction.
Zabbix is Linux-based open-source software, and the main use case is to reduce costs.
| Product | Market Share (%) |
|---|---|
| Zabbix | 9.8% |
| Spiceworks | 0.5% |
| Other | 89.7% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 14 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 23 |
| Large Enterprise | 34 |
Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.
It offers a wide range of features including data collection, visualization, and reporting.
With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.
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