ScienceLogic and New Relic compete in the IT management solutions category. New Relic, with its robust features and higher ROI, has the upper hand based on user reviews.
Features: ScienceLogic offers comprehensive monitoring capabilities, ease of deployment, and strong customer support. New Relic provides detailed tracing, extensive integrations, and advanced features.
Room for Improvement: ScienceLogic needs better reporting functionalities, enhanced customization options, and user interface improvements. New Relic users suggest improvements in infrastructure monitoring, more competitive pricing, and simplified setup processes.
Ease of Deployment and Customer Service: ScienceLogic is praised for its smooth deployment and responsive customer service. New Relic, while more complex to deploy, offers exceptional support, balancing the initial setup challenges.
Pricing and ROI: ScienceLogic is cost-effective with good ROI, but the upfront setup cost can be high. New Relic is more expensive but delivers superior ROI due to its extensive feature set, making it worth the higher price.
The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.
Issues that could be solved quickly sometimes take longer because they go around in circles.
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
I received excellent support from ScienceLogic.
Problems with Skylar may require longer wait times due to limited resource expertise.
We have a lab environment to test solutions before offering them to customers, ensuring everything works correctly.
The stability rating is nine out of ten, acknowledging some bugs, but indicating these are minor issues.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
New Relic can get pricey for larger organizations.
AI integration, including predictive analytics, is available for certain features but is not comprehensive.
While some other companies have easier APIs, using this solution demands significant expertise.
If the knowledge for implementation could be spread through articles, it would reduce this dependency.
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
It could be cheaper.
ScienceLogic is not that expensive and is cost-effective overall.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic has positively impacted my organization by providing faster detection capabilities, allowing us to easily find issues, which is the best advantage.
Your data is monitored end to end, which could be directly linked with the SLA and SLO.
Notably, its automation features, such as Runbook action, enable domain experts like me to execute one-click automation solutions, which contributes significantly to reducing MTTR.
It offers over 500 integrations with a wide range of device types, referred to as PowerPacks, which are prebuilt integrations for hundreds, if not thousands, of integration types.
The CMDB update and the automatic CMDB update are valuable.
| Product | Market Share (%) |
|---|---|
| New Relic | 3.9% |
| ScienceLogic | 1.7% |
| Other | 94.4% |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 61 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 11 |
| Large Enterprise | 24 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
ScienceLogic excels in customizable dashboards, seamless integrations, and real-time data analysis, supporting diverse IT environments with multi-tenant capabilities.
ScienceLogic provides robust infrastructure and network monitoring, catering to cloud, applications, and server environments. It supports hybrid setups, integrating with CMDB and ticketing systems while automating incident management. ScienceLogic's PowerPacks eliminate visibility gaps and its adaptable nature supports modern and legacy systems. Offering agentless monitoring, it ensures efficient operations with scalable infrastructure support and detailed reporting. However, the interface complexity and need for professional support can present usability challenges. Enhancements in reporting, application coverage, API support, and customization are desirable for improved user experience.
What are ScienceLogic's most important features?ScienceLogic is often implemented across industries requiring detailed attention to infrastructure and network monitoring. It finds utility in managing hybrid environments, integrating seamlessly with essential systems like CMDB and ticketing platforms. Its scalability and adaptability are valued in unifying complex, diverse environments under one monitoring platform.
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