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New Relic vs ScienceLogic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
New Relic improves developer efficiency and production quality, though costs for premium features can be a drawback for some.
Sentiment score
7.0
ScienceLogic enhances efficiency, visibility, and reduces incidents, providing long-term ROI and improved company image and operations.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System Engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
Senior SRE Engineer at SentinelOne
The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.
CEO / Co-Founder at Aiops ltd
 

Customer Service

Sentiment score
7.5
New Relic's customer service is highly praised for responsiveness and expertise, though some desire faster response during offline hours.
Sentiment score
7.8
ScienceLogic's support is praised for responsiveness, expertise, and proactive problem-solving, often deemed industry-leading by users.
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
They are very polite and helped him out.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees
Problems with Skylar may require longer wait times due to limited resource expertise.
CEO / Co-Founder at Aiops ltd
I received excellent support from ScienceLogic.
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
We have a lab environment to test solutions before offering them to customers, ensuring everything works correctly.
Assistant Consultant at Tata Consultancy
 

Scalability Issues

Sentiment score
7.7
New Relic scales efficiently, adapts to various setups, and integrates seamlessly, though costs may rise with extensive scaling.
Sentiment score
6.7
ScienceLogic excels in scalability and adaptability, supporting large deployments, though minor challenges exist in hardware and user onboarding.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees
New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.
Contingent Worker at a retailer with 10,001+ employees
 

Stability Issues

Sentiment score
7.8
New Relic is stable and reliable, with minor glitches quickly resolved, ensuring seamless performance during peak traffic.
Sentiment score
7.0
ScienceLogic is reliable and stable, with strong support, handling large volumes efficiently despite minor bugs during upgrades.
New Relic lags sometimes.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
Stability should relate to whether the platform fails, stops working, or breaks.
CEO / Co-Founder at Aiops ltd
 

Room For Improvement

New Relic needs better data privacy, navigation, insights, integrations, documentation, and pricing to enhance user experience and satisfaction.
ScienceLogic struggles with complexity, requiring UI simplification, integration improvements, better support, and enhanced monitoring and automation features.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System Engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
While some other companies have easier APIs, using this solution demands significant expertise.
CEO / Co-Founder at Aiops ltd
If the knowledge for implementation could be spread through articles, it would reduce this dependency.
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
Solution Architect at a consultancy with 10,001+ employees
 

Setup Cost

Enterprise users find New Relic's pricing complex and expensive, with advanced features costly and discounts negotiable with account managers.
ScienceLogic offers flexible but potentially costly pricing, emphasizing understanding business needs to justify its robust capabilities.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
It could be cheaper.
Solution Architect at a consultancy with 10,001+ employees
ScienceLogic is not that expensive and is cost-effective overall.
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
 

Valuable Features

New Relic provides real-time application monitoring with customizable dashboards, aiding swift issue detection and resolution for enhanced efficiency.
ScienceLogic delivers versatile IT management with robust monitoring, automation, and integration, ensuring efficient operations across diverse infrastructures.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
Notably, its automation features, such as Runbook action, enable domain experts like me to execute one-click automation solutions, which contributes significantly to reducing MTTR.
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
The solution excels in three areas: application monitoring, server monitoring, and network performance monitoring.
CEO / Co-Founder at Aiops ltd
The CMDB update and the automatic CMDB update are valuable.
Solution Architect at a consultancy with 10,001+ employees
 

Categories and Ranking

New Relic
Ranking in Network Monitoring Software
8th
Ranking in IT Infrastructure Monitoring
8th
Ranking in IT Operations Analytics
3rd
Ranking in Cloud Monitoring Software
5th
Ranking in AIOps
4th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
168
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Mobile APM (3rd)
ScienceLogic
Ranking in Network Monitoring Software
16th
Ranking in IT Infrastructure Monitoring
14th
Ranking in IT Operations Analytics
4th
Ranking in Cloud Monitoring Software
12th
Ranking in AIOps
10th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
46
Ranking in other categories
Event Monitoring (6th), Unified Communications Monitoring (1st), Server Monitoring (10th)
 

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of New Relic is 3.1%, down from 5.6% compared to the previous year. The mindshare of ScienceLogic is 1.6%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
New Relic3.1%
ScienceLogic1.6%
Other95.3%
IT Infrastructure Monitoring
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement
There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
10%
Manufacturing Company
8%
Retailer
6%
Financial Services Firm
12%
Manufacturing Company
11%
Government
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise71
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise11
Large Enterprise24
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...
What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
What is your experience regarding pricing and costs for ScienceLogic?
ScienceLogic is not that expensive and is cost-effective overall.
What needs improvement with ScienceLogic?
I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support t...
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
Find out what your peers are saying about New Relic vs. ScienceLogic and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.