

ScienceLogic and New Relic compete in the IT management solutions category. New Relic, with its robust features and higher ROI, has the upper hand based on user reviews.
Features: ScienceLogic offers comprehensive monitoring capabilities, ease of deployment, and strong customer support. New Relic provides detailed tracing, extensive integrations, and advanced features.
Room for Improvement: ScienceLogic needs better reporting functionalities, enhanced customization options, and user interface improvements. New Relic users suggest improvements in infrastructure monitoring, more competitive pricing, and simplified setup processes.
Ease of Deployment and Customer Service: ScienceLogic is praised for its smooth deployment and responsive customer service. New Relic, while more complex to deploy, offers exceptional support, balancing the initial setup challenges.
Pricing and ROI: ScienceLogic is cost-effective with good ROI, but the upfront setup cost can be high. New Relic is more expensive but delivers superior ROI due to its extensive feature set, making it worth the higher price.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
After implementing New Relic, we have decreased staffing requirements while saving time and money.
The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
Problems with Skylar may require longer wait times due to limited resource expertise.
I received excellent support from ScienceLogic.
We have a lab environment to test solutions before offering them to customers, ensuring everything works correctly.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Stability should relate to whether the platform fails, stops working, or breaks.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
While some other companies have easier APIs, using this solution demands significant expertise.
If the knowledge for implementation could be spread through articles, it would reduce this dependency.
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
As we talk about pricing, it is not that much cheaper.
It could be cheaper.
ScienceLogic is not that expensive and is cost-effective overall.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Notably, its automation features, such as Runbook action, enable domain experts like me to execute one-click automation solutions, which contributes significantly to reducing MTTR.
The solution excels in three areas: application monitoring, server monitoring, and network performance monitoring.
The CMDB update and the automatic CMDB update are valuable.
| Product | Mindshare (%) |
|---|---|
| New Relic | 2.2% |
| ScienceLogic | 1.7% |
| Other | 96.1% |


| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 52 |
| Large Enterprise | 80 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 11 |
| Large Enterprise | 27 |
New Relic offers comprehensive server and application performance monitoring features, empowering organizations with real-time insights and customizable dashboards for efficient issue resolution.
Possessing robust capabilities, New Relic provides in-depth application data, allowing users to trace and diagnose issues efficiently. Its powerful API integration enables seamless performance improvement tracking. Despite certain areas for improvement like configuration handling and pricing, New Relic remains a preferred choice for application performance monitoring, server monitoring, and infrastructure management, facilitating end-to-end observability and enhancing application health.
What are New Relic's key features?In sectors like finance and e-commerce, New Relic is utilized for real-time performance monitoring, allowing businesses to identify bottlenecks, manage infrastructure effectively, and ensure seamless user experiences. By tracking API response times and monitoring databases, companies improve performance and user satisfaction through better observability and synthetic monitoring.
ScienceLogic provides advanced monitoring and management capabilities designed to enhance operational efficiency across cloud and hybrid infrastructures, offering insights and automation for IT management.
Combining AI and machine learning, ScienceLogic offers dynamic mapping, agentless monitoring, and seamless integration with third-party tools. Customizable dashboards and extensive monitoring capabilities address complex environments efficiently. Its scalability and event management capabilities offer comprehensive coverage across infrastructure, applications, and networks, ensuring enhanced efficiency in hybrid IT environments.
What are the key features of ScienceLogic?Enterprise-grade IT environments leverage ScienceLogic for its powerful capabilities in hybrid monitoring and diagnostics. It integrates with ServiceNow for efficient ticketing and reporting, acting as a reliable source of truth. Supporting both cloud and on-premise deployments, ScienceLogic is employed across various industries for real-time incident automation and integrations.
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