ScienceLogic and LogicMonitor are key players in the IT infrastructure monitoring category. LogicMonitor has an upper hand due to its superior features and ease of use, despite potentially higher costs.
Features: ScienceLogic users value its robust data collection, integration capabilities, and reliable performance. LogicMonitor users appreciate its comprehensive alerting, reporting features, and advanced monitoring tools. LogicMonitor's extensive features give it an edge over ScienceLogic.
Room for Improvement: ScienceLogic needs to improve its scalability, dashboard customization, and API integration. LogicMonitor users note the need for better API documentation, more detailed system metrics, and enhanced user interface options. ScienceLogic's scalability issues are more significant.
Ease of Deployment and Customer Service: ScienceLogic users report relatively easy deployment and highlight excellent customer support. LogicMonitor users find the setup process straightforward and praise its responsive customer service. Both offer good deployment experiences, but ScienceLogic excels in support.
Pricing and ROI: ScienceLogic users find its setup costs reasonable with good ROI over time. LogicMonitor users feel the product is worth its higher cost due to the extensive features it provides. LogicMonitor offers better overall ROI despite higher initial costs.
The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.
We have a lab environment to test solutions before offering them to customers, ensuring everything works correctly.
I received excellent support from ScienceLogic.
Problems with Skylar may require longer wait times due to limited resource expertise.
The stability rating is nine out of ten, acknowledging some bugs, but indicating these are minor issues.
If the knowledge for implementation could be spread through articles, it would reduce this dependency.
While some other companies have easier APIs, using this solution demands significant expertise.
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
ScienceLogic is not that expensive and is cost-effective overall.
It could be cheaper.
Notably, its automation features, such as Runbook action, enable domain experts like me to execute one-click automation solutions, which contributes significantly to reducing MTTR.
The solution excels in three areas: application monitoring, server monitoring, and network performance monitoring.
The CMDB update and the automatic CMDB update are valuable.
| Product | Market Share (%) |
|---|---|
| ScienceLogic | 1.7% |
| LogicMonitor | 2.2% |
| Other | 96.1% |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 9 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 11 |
| Large Enterprise | 24 |
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.
Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.
What are ScienceLogic's most important features?ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.
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