LogMeIn Rescue vs Parallels Access comparison

GoTo and Parallels are both solutions in the Remote Access category. GoTo is ranked #12 with an average rating of 9.0, while Parallels is ranked #11 with an average rating of 9.0. GoTo holds a 2.0% mindshare in VUS, compared to Parallels’s 2.1% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 100% of Parallels users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

Parallels Access and LogMeIn Rescue are both popular remote access solutions. Based on user reviews, LogMeIn Rescue has the upper hand due to its extensive features and reliable performance.

Features: Parallels Access allows users to access applications and files remotely, offers intuitive control, and has minimal lag. LogMeIn Rescue provides a robust set of tools for remote support, offers multi-platform support, and includes diagnostic tools. LogMeIn Rescue's advanced features make it preferable for comprehensive remote support.

Room for Improvement: Parallels Access needs better compatibility with various devices, improved connection stability, and enhanced performance. LogMeIn Rescue could benefit from a simplified setup process, lower resource consumption, and a more streamlined user interface. Parallels Access would be greatly improved with expanded device compatibility.

Ease of Deployment and Customer Service: Parallels Access has a straightforward deployment process and responsive customer service. LogMeIn Rescue, although it involves a more detailed setup, offers comprehensive customer service that supports its complex features. Parallels Access is easier to deploy, but LogMeIn Rescue's detailed support helps manage its complexity.

Pricing and ROI: Parallels Access is cost-effective with quick ROI due to low setup costs and a simple pricing model. LogMeIn Rescue, while more expensive, justifies its cost through higher ROI attributed to powerful features and superior reliability. Parallels Access is budget-friendly, although LogMeIn Rescue’s cost is worthwhile for specialized needs.

To learn more, read our detailed LogMeIn Rescue vs. Parallels Access Report (Updated: April 2025).

Buyer's Guide

LogMeIn Rescue vs. Parallels Access

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of LogMeIn Rescue is 2.0%, down from 2.4% compared to the previous year. The mindshare of Parallels Access is 2.1%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Binish Parikh

Vice President at ARK Infosolutions Pvt Ltd

Easy-to-deploy and good for small as well as large setups

There is room for improvement in the pricing policy. The price point is pretty aggressive. Since it is not very resource hungry, it doesn't require dedicated servers like high-end solutions do, so it's easier for customers to integrate it into their own solutions. In future releases, maybe more support for Macs and Unix so that customers with setups on those platforms can also benefit from the solutions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This product offers an alternative solution to other UEM (Unified Endpoint Management) solutions."

"One of the standout features of Intune is its seamless accessibility to work data, eliminating the need to be tied to an office or a desktop."

"The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."

"The reporting and analytics features in Microsoft Intune have been a lifesaver."

"In terms of technical support, you will get an immediate response."

"The initial setup is not overly complex or difficult."

"The most valuable features of Microsoft Intune include remote updates. The update runs in the background, so there's no need in most cases to go on-site to do it."

"Our main use is Intune's management of mobile devices, like Android or iPhone devices. The application performs quite well for both types. We successfully managed almost 3,000 endpoints."

More Microsoft Intune pros

"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."

"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."

"It works with different operating systems, I can connect to a PC or Mac."

"Being able to transfer files quickly and easily via the remote file manager."

"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."

"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

"The solution has been in the market for the past 20 years. For us, it is one of the best tools."

"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."

More LogMeIn Rescue pros

"It's got a very easy-to-use interface."

"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."

"It's great that the total deployment can happen completely remotely."

"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."

"We don't have problems with stability. Everything is good."

Cons

"The reporting and cost have room for improvement."

"Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities."

"Reporting can be better. Only global administrators can see detailed reports at the moment, and I don't want to use the global admin."

"The solution's app deployment needs to be improved."

"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."

"Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities. This is an area I believe needs improvement."

"We've faced significant pushback with Copilot as our clients aren't seeing a favorable cost-benefit analysis."

"Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly."

More Microsoft Intune cons

"The pricing, is a little on the high end but it's proven itself to be worth it for sure."

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

More LogMeIn Rescue cons

"They could improve the reporting."

"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."

"The solution may not scale well for enterprises."

"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."

"There is room for improvement in the pricing policy. The price point is pretty aggressive."

Pricing and Cost Advice

"Existing E5 license holders for M365, Intune, and Azure, receive a free license."

"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."

"Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package."

"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."

"This cost is approximately $30 USD per user per month."

"Microsoft's licensing is more flexible and adaptive than its competitors."

"Microsoft Intune is available for individual purchase at a low per-device cost."

"The licensing is on a yearly basis."

More Microsoft Intune pricing and cost advice

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"The rescue model is licensed by user."

"The pricing is worth the value."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"It's definitely worth the value."

More LogMeIn Rescue pricing and cost advice

"The licensing costs are about $100 per user."

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Top Industries

By visitors reading reviews

Educational Organization

20%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

15%

Computer Software Company

11%

Financial Services Firm

Government

Computer Software Company

13%

University

13%

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

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What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

What do you like most about Parallels Access?

Parallels Access gives me full access and control of the computer, and I can do anything I want remotely.

See all answers

What is your experience regarding pricing and costs for Parallels Access?

It's around $125 per user per year. It is a one-time charge for installation and implementation, which is a small cos...

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What needs improvement with Parallels Access?

When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't ...

See all answers

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Compared 6% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

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GoTo Resolve vs LogMeIn Rescue

Compared 23% of the time

TeamViewer vs LogMeIn Rescue

Compared 18% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 12% of the time

VNC Connect vs LogMeIn Rescue

Compared 8% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 8% of the time

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Microsoft Remote Desktop Services vs Parallels Access

Compared 65% of the time

TeamViewer vs Parallels Access

Compared 11% of the time

Check Point Remote Access VPN vs Parallels Access

Compared 9% of the time

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Compared 8% of the time

LogMeIn Pro vs Parallels Access

Compared 4% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

April 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Rescue

April 2025

Download LogMeIn Rescue product report

Buyer's Guide

Remote Access

March 2025

Download Parallels Access product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

GoTo

Parallels Access provides an efficient solution for remote computer access, catering to organizations seeking hardware resource conservation and centralized management. Enhanced productivity is achieved through seamless connectivity, particularly beneficial for CAD and ERP application remote access.

Utilized by businesses and academic institutions, Parallels Access offers robust remote access capabilities. The platform's publishing features enable application use without VPN, delivering high stability and usability for desktop mobile publishing. It supports Virtual Desktop Infrastructure, making it valuable for those needing remote control of computers via devices such as iPads and enhancing productivity for those unable to access their devices directly. System integrators and channel partners align with companies to provide comprehensive technical support for users requiring remote connectivity.

What are Parallels Access's features?

Ease of Use: Simplifies remote deployment and access.
Publishing Features: Access applications without needing a VPN.
Scalability: Start with 15 users and grow as needed.
Remote Control: Offers full computer access for users with physical limitations.

What benefits does Parallels Access offer?

Enhanced Productivity: Increased access for productive use away from physical device locations.
Resource Management: Optimal utilization of hardware resources.
Convenient Access: Stable and reliable functionality for direct application use.
Improved Collaboration: Technical support partnerships ensure smooth operations.

Parallels Access is implemented across industries like automotive and education, emphasizing remote access to specialized applications such as CAD. Due to its ease of use, it supports centralized management for businesses working with ERP systems. Challenges include improving compatibility with Linux, Macs, and Unix servers, tackling aggressive pricing, addressing scaling issues, and enhancing reporting for user satisfaction.

Parallels

Sample Customers

Mitchells and Buzzers, Callaway

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Gilt Groupe K.K.

Buyer's Guide

LogMeIn Rescue vs. Parallels Access

April 2025

Free Report: LogMeIn Rescue vs. Parallels Access

Find out what your peers are saying about LogMeIn Rescue vs. Parallels Access and other solutions. Updated: April 2025.

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