GoTo Resolve vs LogMeIn Rescue comparison

GoTo Resolve and LogMeIn Rescue are both solutions in the Remote Access category. GoTo Resolve is ranked #27, while LogMeIn Rescue is ranked #23. GoTo Resolve holds a 1.5% mindshare in VUS, compared to LogMeIn Rescue’s 2.0% mindshare. Additionally, 100% of GoTo Resolve users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

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Executive Summary

We performed a comparison between GoTo Resolve and LogMeIn Rescue based on real PeerSpot user reviews.

Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed GoTo Resolve vs. LogMeIn Rescue Report (Updated: March 2026).

Buyer's Guide

GoTo Resolve vs. LogMeIn Rescue

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.2%, down from 10.7% compared to the previous year. The mindshare of GoTo Resolve is 1.5%, down from 1.8% compared to the previous year. The mindshare of LogMeIn Rescue is 2.0%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	9.2%
LogMeIn Rescue	2.0%
GoTo Resolve	1.5%
Other	87.3%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Akash Jogdande

Technical executive at Satcom Infotech

Delivers seamless remote access and excellent support

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox. I also have experience with GoTo Resolve. I don't know about the advanced security protocols in GoTo Resolve. The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it. I rate GoTo Resolve 9 out of 10.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature in Microsoft Intune is zero touch deployment, which allows me to automate many tasks compared to manually installing Windows and applications one by one, making it easier to enroll devices with Autopilot and pre-deploy applications."

"Microsoft Intune saves eight hours per day, and during my work hours, I use my time to study and run tests on configurations I'm curious about and try them out in my environment."

"It is a cloud-based service. It is easy to use and offers privacy."

"Microsoft Intune is easy to use, and it is able to enforce policies towards multiple devices. It is able to bring multiple classes of devices into the same security posture. I found that very useful."

"I like Intune's ability to install software to a device remotely and push policy through the Azure portal."

"The features of Microsoft Intune that I appreciate the most are its user-friendly interface and robust security options."

"Microsoft Intune brings all our endpoint and security management tools into one place, acting as a comprehensive solution where we can manage numerous devices and configuration profiles, and block specific URLs, among many other capabilities."

"For our customer, it meant no on-premise systems configuration infrastructure or identity management services were required."

More Microsoft Intune pros

"We wouldn't be able to offer the services that we offer without a product like this."

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

"I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."

"The solution has been in the market for the past 20 years. For us, it is one of the best tools."

"The initial setup is easy. If you want the desktop program, you just download and install it."

"Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."

"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."

"The time it takes to troubleshoot one of our users is cut significantly."

"The initial setup was straightforward and simple; we did not have any training, we just installed it and were able to use it right away."

"It is a great product; it will save you money and time, and it probably pays for itself in the first 60 days of use every year."

"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."

More LogMeIn Rescue pros

Cons

"Applying security recommendations can be difficult in Microsoft Intune. Sometimes, they give you recommendations, but you need a different server to manage the pieces, or you have to go to each device individually. However, it has been improving. Before, there were certain policies you could not implement directly in Intune, but now I see progress. I would like to see more improvement in policy management, similar to how we used group policies on-premises."

"Management of Linux devices from Microsoft Intune would be great. Then we can manage any device and not only Windows and Apple."

"The technical support by Microsoft is not so good. We have to manage many things by ourselves and do not receive responses in a timely manner."

"There could be more wizard-driven policy development or creation. Some of the policies can get quite complex. If they have a wizard that assists the administrators in creating the policy, that will be a great job."

"Intune's privilege management feature, while beneficial, is less intuitive than other Intune features, making it challenging to use."

"A feature I would want to see added in Microsoft Intune is the ability to manage other non-Microsoft devices."

"Intune could add more features that are relevant to the core application control functions. For example, it would be helpful if it had more control over the on-prem environment from the cloud platform. Greater Teams availability in the Saudi market would also be helpful."

"Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate."

More Microsoft Intune cons

"The pricing of GoTo Resolve is very high compared to other solutions."

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful."

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

"The pricing, is a little on the high end but it's proven itself to be worth it for sure."

"For our company, great features, but too expensive."

"The pricing, is a little on the high end but it's proven itself to be worth it for sure."

"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."

"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"They need to improve their technical support."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

More LogMeIn Rescue cons

Pricing and Cost Advice

"The solution is cost-efficient."

"Intune comes with the licensing that is common for large organizations. However, Microsoft has recently released many add-ons that are very expensive, especially for large organizations or corporations."

"The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class."

"We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher."

"I rate Intune five out of 10 for pricing. It's expensive."

"This cost is approximately $30 USD per user per month."

"Microsoft licenses are costly."

"I have no comment on pricing of the solution."

More Microsoft Intune pricing and cost advice

"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"The pricing is a little on the higher side, though."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"The rescue model is licensed by user."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"The pricing is worth the value."

"It's definitely worth the value."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

10%

Financial Services Firm

Government

Computer Software Company

14%

Financial Services Firm

Retailer

Performing Arts

Manufacturing Company

11%

Computer Software Company

Comms Service Provider

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	124
Midsize Enterprise	53
Large Enterprise	167

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	2

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with GoToAssist?

The pricing of GoTo Resolve is very high compared to other solutions. Pricing is a room for improvement for them, to ...

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What is your primary use case for GoToAssist?

For patch management, I use GFI LANguard and GoTo Resolve. I am a distributor. In my company, Satcom Infotech, we dis...

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What advice do you have for others considering GoToAssist?

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard...

See all answers

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Compared 4% of the time

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Compared 14% of the time

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Compared 13% of the time

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Compared 13% of the time

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Compared 10% of the time

Zoho Assist vs GoTo Resolve

Compared 7% of the time

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Compared 20% of the time

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Compared 12% of the time

ScreenConnect vs LogMeIn Rescue

Compared 7% of the time

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Compared 7% of the time

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Compared 6% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

March 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

March 2026

Download GoTo Resolve product report

Buyer's Guide

LogMeIn Rescue

March 2026

Download LogMeIn Rescue product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

GoToAssist

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

GoTo Resolve is a versatile remote support tool designed for businesses requiring efficient, secure support capabilities. Known for its ease of implementation and robust security measures, it provides a reliable platform for IT professionals to manage support tasks effectively.

Specially crafted to address the demands of IT departments, GoTo Resolve facilitates seamless remote troubleshooting, enhancing productivity and minimizing downtime. The tool is equipped with intuitive features that streamline the support process, from instant remote access to automated workflows, providing a comprehensive toolkit for IT teams striving for operational excellence.

What are the most important features?

Instant Remote Access: Quickly connect to devices to troubleshoot issues without delay.
Automated Workflows: Streamline support tasks with pre-defined automation, reducing manual effort.
Security Protocols: Employs robust encryption to protect sensitive data during remote sessions.
Multiplatform Support: Ensures connectivity across different operating systems, enhancing flexibility.
Collaboration Tools: Supports joint sessions to facilitate team-based problem solving.

What benefits should users expect?

Increased Efficiency: Reduces time spent on resolving IT issues, allowing staff to focus on critical tasks.
Cost Savings: Minimize operational costs with streamlined remote support processes.
Scalability: Adaptable to business growth, ensuring ongoing support proficiency.
Enhanced User Satisfaction: Quick resolutions lead to improved user experiences.

Implementation of GoTo Resolve varies widely depending on industry needs. In healthcare, it supports HIPAA compliance while maintaining patient confidentiality during remote assistance. In finance, it ensures secure transactions and support. Education benefits from easy-to-use tools that facilitate remote learning environments, making it adaptable across sectors.

GoTo

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

Information Not Available

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

GoTo Resolve vs. LogMeIn Rescue

March 2026

Free Report: GoTo Resolve vs. LogMeIn Rescue

Find out what your peers are saying about GoTo Resolve vs. LogMeIn Rescue and other solutions. Updated: March 2026.

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